Freedom Kitchens is offering one reviewer each month (starting from January 26th 2018) the chance to win a $200 Freedom Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
18 questions from our users
We are looking to install a kitchen seeing that we’re building a brand new home and in a toss up with Ikea, freedom and kitchen design company!
Reading the mixed bag of reviews I feel at a loss! Can someone please tell if there’s been any improvements in the service in the last five months? Spending thousands of dollars on what is the heart and joy of the home will be so upsetting if I have to experience any of the dilemmas discussed here
Hi Zed D. I can only tell you about my experience with Freedom Kitchens. The designer came out & redesigned my old kitchen into a super modern kitchen with butlers pantry & plenty of drawers & a study nook. The quality of fittings is excellent & was fitted with precision & not one hic up. The office staf are wonderful & kept me up to date at all stages. I would not hesitate to recommend Freedom Kitchens , they are a totally organised professional company. My Kitchen was Designed & fitted in Brisbane. Love it. Good luck with yours. Y P
In regards to our kitchen, we love the design, the bench tops and the quality of the cabinets, the installation was very good and as Yvonne said quality of fittings is excellent & was fitted with precision. Our main problem was with the INALTO accessories freedom installed as part of their package, the DWI62CS-Inalto dishwasher is not very easily loaded has flimsy runners and not very practical for tall gasses and pot and pans, the INALTO cook top only lasted 2 months and the AIH90W integrated ranch hood is nosy (it does do the job just nosy), we are happy with the sink (SREG2015LBW-S Regal One & One Half Bowl)
In short we are happy with the kitchen and like it very much, it just if we were to do it again we would install our own accessories
I hope this helps
We finished our kitchen mostly end of September in Melbourne. Still waiting on the kickboard to be installed in front of the stove and still needing dispute resolution on electrician invoicing 60% higher than quoted by freedom installer. I would not recommend. Pay the extra few thousand and go with a kitchen company that does it all themselves.
Hi Sandy and Yvonne, we used Portofino too. Biggest mistake ever. Such a poor quality product not fit for use. Kitchen Group are wiping their hands of it and are saying it’s a Supplier issue and under the Supplier warranty. We just want to know what part Freedom accept responsibility for given they are promoting and specifying the product to unsuspecting customers.
What do you have to do to get the Freedom Kitchens Victorian state manager to call you back after making complaints for the last 5 weeks?
Freedom Kitchens C.Freedom Kitchens
Sorry to hear of your frustration.
Could I ask that you please send us a private message with your surname, job number so we can arrange a call to assist in resolving any concerns that you may have.
let us know how you go with a manager visit, We have only been requesting a visit for 3 weeks and trying to get our kitchen finished.
Has anyone used the Inalto range of appliances through Freedom Kitchens, - oven, cooktop, dishwasher, range hood. I would be interested in peoples experiences of how they found them as I am considering them in my kitchen.
I ordered the INALTO oven from them it was not delivered .. after me following up to see where it was they advised me that it was out of stock and would take a 7-10 days to deliver ! I ended up sourcing my own oven . So Charlie I did not use this product .. I cannot comment on this product .
Anyone used the Canberra Freedom for their kitchens and any comments? thanks.
No I haven't just get other quotes before hand, and have a design in your mind. As they will pressure you into it when the designer comes out, so be prepared and have quotes before hand.
I personally would go a small company if there is a next time as then you are dealing with the same people.
Yes, I used them , all I can say is do not use freedom kitchens , go elsewhere. Agree with above comment by Anita, use a small company. I have just been through an 18 month nightmare with freedom kitchens. I cannot recommend strongly enough to stay right away from this company. I plan to put my review on this website when I get time as its a 63 page (A4) book!!!
Hi Adam, I would appreciate a chat as I am also in the process of having my kitchen installed. I have already been let down with promised delivery dates etc. how can I get in contact with you? Cheers Tony
Freedom Kitchens C.Freedom Kitchens
Hi Tony, thanks for reaching out.
Thanks for your feedback. I'm sorry to hear that the delay you have experienced regarding delivery and trust we are able to assist in resolving your concerns.
Please call 02 4343 6000 for assistance from one of the team, alternatively to avoid posting any personal information on this forum, please email our Customer Liaison Team CLO@kitchengroup.com.au
How do I get someone from Freedom Kitchens to look into the issues that I am having and have them resolved? I have been repeatedly provided incomplete information that caused significant delays with signing off on the design. I had to make a progress payment to review the designs. In addition Freedom Kitchens took extra money for the deposit. I was informed I only needed to put down 10% deposit. However, after reviewing my transactions and queried about the discrepancy, I was advised that they also took a deposit for the kitchen bench top.
Very concerned about the misleading conduct to make customers put down more money, so that they have no choice to exit the deal.
Has anyone used Freedom Richmond and due to the varying reviews what has been your experience?
Hi Ronnie, I haven't used Freedom Richmond, but it's important to remember that the store only provides the initial consultant service for the Freedom Essentials range (the DIY, cheaper version). All the other steps in the design/manufacture/delivery are outsourced - a Freedom office on Central Coast NSW does design and coordination, a company called Hafele does the manufacture in Victoria, and a courier does delivery. This is where Freedom falls down hard - in my experience the initial consultancy was good, but everything thereafter is a shambles. Design errors, delays, poor communication from Freedom, the cabinetry was made incorrectly, the delivery was made in two parts, and the delivery was a disaster. Freedom, for me, was a major headache. If you can do basic DIY (like measuring and planning correctly), just go to IKEA - you can pick everything off the shelf, manage your own delivery, and be the master of your own destiny. Seriously, avoid the Freedom Essentials range - the service was terrible, and I really regret having chosen them.
Why has my complaints representative disappeared? We had to finish installation ourselves. Terrible service from Freedom.if I don't get action soon I'm going to Consumer Affairs.
Freedom Kitchens C.Freedom Kitchens
Could you please give me your job number and we will follow this up for you asap.
FQSP17040, the last I heard they were reviewing our complaint and would call back that week. I've emailed my rep, left messages, emailed the generic line re not being able to access the survey, left a message on Facebook, been into my local shop where they said they would have the state manager call me and I still haven't heard anything.
I see a lot of people are saying to steer clear of Freedom Kitchens......can anyone recommend a reliable Kitchen renovator on the Gold Coast????
I have a designe appointment with Freedom in a couple of days and now I'm scared!
Has anyone had a problem with their kitchen and been satisfied with the way it was handled? Has anyone had a Freedom Kitchen installed in the Bondi area? I am guessing problem resolution may be somewhat dependent on the skills of the local contractor..
Freedom Kitchens C.Freedom Kitchens
I'm happy to try and locate some customers in your area that may be able to provide testimonials if that would assist.
Tracy from Freedom Kitchens
Has anyone had a Freedom a Kitchen installed on the Gold Coast? If so, can you advise if you were happy with the installers? Seems to be a lot of reviews are saying that the installers have let the process down.
not on the Gold Coast. Don't do it! Freedom just get your money and then they don't care. they don't project manage and all their sub contractors are dodgy in our experience.
They also pressure you for upfront payment. Unfortunately we have now realized exactly why they demand this.
save your self the hassle and go to a different kitchen supplier
I don't know what is going on on the Gold Coast, as we live in Sydney.
The installer was a lovely mas and was very good at his job. Freedom kitchens management are not to be trusted. They ask you to pay the full amount of money upfront and then forget about you. It took a lot longer to complete pur kitchen than the time stipulated in our contract.
You are right, the sub contracted are not to be trusted as they stole one of my husband's bonsais worth $800 !!! ,when they delivered the cupboards at night. Of course we can't prove it as we only noticed it the following morning. We reported it to the police who couldn't do anything. The department of Fair Trading didn't help either.
The whole thing was very stressful , upsetting to say the least.
Yes, find another company. Good luck... GGJJ.
I would not be game to do a kitchen with Freedom but they use Inalto appliances- I'm really interested in any good/bad feedback anyone might have on the appliances? Really like the look of them but they are very budget and not sure whether they are good quality or not?
Yes....definitely steer away from Freedom with the kitchen.....was one of my worst decisions yet to use them. The appliances are very basic, range hood has already been thrown out. Hot plates are just OK....oven is very basic and controls are a little questionable. Not the appliances I would use again given a choice. We have just done another apartment up and used Harvey Norman for the appliance package and got quality products for $1,300.....and the entire kitchen in a much larger apartment has come out better than my smaller one at 3/4 of the price that I paid for my Freedom nightmare.
Sorry to hear of your troubles! Such a shame and disappointment Freedom is so terrible with their kitchens- their homewares are gorgeous. Luckily we are building the whole house so we are just making our appliance selections. Thanks so much for your reply I really appreciate it, as I was only looking at these ovens due to their sleek design, I think I will definitely go with a higher quality appliance and stick to the good well-known brands. Thanks!!
I was interested in getting a quote from Freedom kitchens but they refuse to provide a quote unless I tell them my budget first - is this normal?
My budget is flexible - it is about the service, the quality and standards etc
The kitchen designer who came to our home and styled the kitchen to our needs and price was only referred to about halfway through the design process. At that stage he asked us for a ballpark figure on what we were prepared to pay as materials i.e. bench tops and backslashes vary greatly in cost. From our experience we weren't asked for our budget upfront, which we think is normal not to.
You absolutely do NOT have to tell Freedom what your budget is before they give you a price. I was asked the same question and did not give them that information. You can clearly see the pitfall of doing it their way can't you ??? If you go and buy a new car or a couch, the salesman doesn't ask you what you are prepared to pay before giving you the price, does he ? Freedom Kitchens, you really need to 'up ' your game and become way more professional. Looking at your reviews the figures are not good so I think those at the top of your company really need to look at their customers (dis)satisfaction !! Tina B.
new kitchen installed 6 days ago, tap doesn’t work..still not fixed, rubbish still in my living room, not cleared, called the installer, what else can i do service is absolutely appaling, should i have to put up with this after I’ve paid upfront? maybe you should have Pay upon completion!
That is a very bad experience. I think it must come down to the individual contract manager. Mine was very good, so were the sub-contractors he used. I found customer services pretty useful when I contacted them about a small thing. I guess you have tried that. This is bad PR for them since it is a competitive business. They should vet their contractors more carefully. Reputation in this area is everything and I am surprised that they have not got on top of this for you.
Check your list of services/costs and confirm that you have paid an amount for removal of rubbish, if so, it is for the installer to do so. Tell Freedom if the installer won't come back to get it or won't return your call. They are very slow, but should get to it. In the meantime, contact www.fairtrading.nsw.gov.au and advise Freedom that your are doing so. I agree that it should be pay on completion, but they catch you out by subcontracting services like electrical and plumbing.
We had a Freedom kitchen installed in 2011 and love the kitchen installation was hassle free. We were convinced that Portofino was best bench top over Caesar which I initially wanted, but disappointed with benchtops, (Portofino) they are scratched and stained and despite using Gumption as advised Just cant get them looking good.
Can they be buffed?
Can they then be sealed?
Who would do that?
Thankyou for any advice.
Hi Sandy, we didn't use portofino so unfortunately I can't answer your question. Have you tried asking Freedom? Given there is a warranty period I would assume there's a service number to call.
Freedom Kitchens C.Freedom Kitchens
Please email me your contact details and job number if you still have it handy and I will arrange someone to come and take a look.
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