Freedom Kitchens is offering one reviewer each month (starting from January 26th 2018) the chance to win a $200 Freedom Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Freedom Kitchens - Unbelievably Good!!
We have enjoyed the best customer service, trades and in store assistance! Cannot speak more highly for our cabinet maker, who tweaked our design & made our kitchen dreams come true.
Love our new kitchen and at such a competitive price!
Although we loved the look of Freedom kitchens, we didn't initially consider them for our renovation because we thought it would be out of our price range. We then found out about their Value range and they were so competitively priced and worked out to be the cheaper option compared to others like Ikea. The process was so smooth with Freedom, and we felt we were treated the same as if we were receiving their higher end range. The cabinetry and benchtops are great quality and so much nicer than many others we saw. I have absolutely no hesitation in recommending them and look forward to doing more kitchen renovations in the future with them!
The kitchen of our dreams came to life!
The Freedom Furniture kitchen design brought our vision to life with accuracy, care, and detail. I was impressed by their professionalism, attention to detail, and with the high quality trades that were associated with our project.
Non resolution of issues raised
I have posted a detailed review in the past about how unsatisfactory and downright terrible dealing with Freedom Kitchens was. I was offered around 700 $ in compensation for 30,000$ botch job. I however never saw the 700 $ either.
I am not dealing with them anymore as there is no point.
I do however want to raise awareness regarding how unscrupulous and unaccountable they are .
I want to document my own journey and experience with "excerpts" from the email responses I have had from their complaints resolution team and pictures of how they left my kitchen .
Does anyone else have their own stories to tell ?
Please respond below .
Love my kitchen, terrible aftersales
I love our kitchen, rep was great and the organising went fairly well. When we needed some aftersales items, ie the bin or kickboards wasn’t installed so we needed someone to come back, now we want some cabinetry on the opposite wall - I have emailed on the portal for six months getting nowhere. Long forgotten now they have our tens of thousands of dollars. So frustrating and can’t go anywhere else as we need it to match.
Purchase of a Freedom Kitchen.
Our kitchen looks good. The price was good for modulars. The staff were helpful when unable to open the correspondence. The installer was good, had it in within 2 days. Disappointed I missed out on the velocity points though.
Love cooking in my Freedom kitchen
They say the kitchen is the heart of the home, our Freedom kitchen has become the heart of lives. Cooking in here is a dream and we can’t thank the Freedom team enough for helping us every step of the way.
Perfection from start to finish
My brief was a simple small job in comparison to what freedom kitchens are used to. They understood it completely though and delivered to spec. Great quality materials that’ll last forever.
DO NOT GO WITH FREEDOM KITCHENS
I have an ongoing nightmare dealing with Freedom Kitchens. My wife and I are renovating and we are due for our kitchen to be delivered this week, but we’ve found out that they are trying to change the finish of the cabinetry. Apparently we’ve been sold something they can’t supply anymore and they claim we signed the contract even though we were not shown the final finish.
I’ve escalated this with Freedom Kitchens and they are looking into it.
At the moment, I wouldn’t recommend Freedom Kitchens and beware of their contracts unless you know their range back to front.
Don't buy one
After three and a half months , time my kitchen was supposed to be installed . They still haven't sent the right size pieces . Absolutely disgusted had no contact in over a month to see if things are ok .
Excellent Customer Service
The staff at Freedom Kitchens Caringbah are extremely helpful. They explained the whole process of designing a new kitchen. The convenience of booking in one of their designers to visit our home was very appealing and we were offered a EOFY discount in advance.
Great customer service
Sally from Freedom Kitchens was such a great help and went through the options that Freedom Kitchens can offer aswell as the special offers for EOFY. I even booked my quote appointment on the spot with her!
Visited our beautiful Freedom Windsor store just the other day and enjoyed spending a few hours looking at all the things I need to furnish my new home from top to toe.
Good customer service
Staff at Freedom Kitchen are very helpful. The designer is very professional. The tradesman is also helpful and thoughtful. I cannot wait for my kitchen to be installed and finished.
Great great design
i am so impressed about there great design and how they explain everything from beginning to the install and the quietly of all the cupboards and the colors you can choose from .keep up the good work
Job number FEVDR21612, Perfect for the small space we had to work with
This is our second Freedom kitchen and we couldn’t be happier, service and is flawless especially as the second install was in a different state from our home...excellent job thanks
Fantastic Quality and service
I initially found it a little frustrating having to put in the actual model number on all appliances prior to even shopping for them. I had no idea what I was going to purchase, only the dimensions I was looking at.
In saying this, the Freedom Kitchen support team have been amazing with their communication and always keen to assist with any queries. They were very supportive when I had to delay the delivery of our kitchen by 2 weeks.
Now installed, the kitchen is looking fabulous. I love the quality.
Ignore issues after payment. Find someone else
My kitchen was delivered with very different pantry than that on display. Doors ordered as lift up were delivered as swing doors.
Tops of cupboards and cupboard housing extractor fan were designed and cut so thinly that they had to modified after installation compromising full and effective use without any compensation.
I have over 10 weeks continually notified them of these issues. They agreed to deliver and install the correct pantry but have ignored my request for installation date, refund for lower value swing doors and to discuss poor modifications.
No customer service and no communication
Buy your kitchen elsewhere
Passionate customer service
Sally from the Caringbah freedom kitchen's was eager to assist. She went through options in detail and promptly booked an appointment for our home build in time for EOFY discount.
Great customer service!
Sally from the caringbah freedom kitchen's was a great help . She explained everything thoroughly and took her time to explain how the process worked .
We ended up booking appointments for our home build . Can't wait !
Thanks once again .
Installation problems !!
My kitchen installation began back on 1st February and unfortunately is not complete over 4 months later !
While my Freedom designer and the online design team were excellent, and the quality of the cupboards very good, I cannot say the same regarding installation. Freedom do explain that the installer is a subcontractor, having said that I thought it reasonable to assume that they would only recommend a reliable installer but have found that is not the case. Freedom have since been to my home to inspect my kitchen and have agreed that it is...both incomplete and repairs are needed ( my microwave trim kit is not installed and I have drill holes in a fridge side panel) More than three weeks later not only have they not carried out the work but they have not given me a date as to when I can expect it to happen. Installation having begun over 41/2 months ago I am afraid that my patience has run out. I would love to have been able to recommend them but ultimately any kitchen is only as good as the installation. I have to say to Freedom your brand and reputation is being ruined by bad sub contractors ! My guess would be that they have so much work at present that they don't care. In my experience if you have any problems with your kitchen installation you are going to find it extremely difficult to have them fixed !
Sally from Caringbah Freedom Kitchens
Sally was amazing, she followed up on everything and kept us up to date with progress. If you need a new kitchen go and see Sally from Freedom kitchen Caringbah
Freedom delivered from first contact
We are very happy with all our dealings with Freedom, from the first chat with the Staff member at Ferry Road, Southport. Then all the way through, Jay the designer was terrific, helpful and full of great design advice. Not pushy or trying to sell as a full of bling kitchen. Then Steven and Jacob for install were wonderful, Steven really knows his stuff and helped resolve a old termite damaged area of the floor, we found after pulling the old cabinetry out. Roy the Electrician and Peter the Plumber made it a fantastic experience.
Quality at the right price
The designer designed a kitchen plan that made the best use of the space. The process from design to installation was well organised. My new kitchen looks absolutely fabulous and it has made the whole living area more appealing.
Don't di it!
Great sales people who promise the earth. They sell you a dream that turns into a nightmare very quickly. No explanation there would be a portal system for communications with them. It didn't work. Many phone calls telling them this and to send ordinary emails. Because I don't reply to their portal messages, nothing happens. The date of delivery keeps extending. I am convinced its a ploy because they cannot deliver in the time advised at sale time - 5 weeks. Totally unhelpful. Something is rotten in Denmark with this lot!
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