Freedom Kitchens is offering one reviewer each month (starting from January 26th 2018) the chance to win a $200 Freedom Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Our pantry is a huge success, thanks to freedom kitchens!
Impressed with great service and communication, a wonderful consultant, great ideas and quick delivery all before Christmas. Love my new pantry!
10/10 Freedom Kitchens Melbourne
I had been recommended Freedom Kitchens and I'm Beyond happy with the result. The consultants were extremely helpful and patient. Our Designer Chantel was full of inspiration and ideas. From our first meeting to our installation, we felt guided and well looked after. We made many changes, all of them done with ease and guidance. Thank you so much Freedom, our kitchen is stunning.
What a transformation.
This kitchen project was a long time coming so my husband and I put a lot of thought and effort into what we envisaged. We tried a local kitchen designer and all they could come up with was a re-vamp of what was already there. We were unimpressed. We had been to look at Freedom showrooms and thought let's give them a try. Our designer Jack, was a breath of fresh air. He listened to our ideas and came up with a fantastic kitchen design for us. It was the best thing that we could have ever done.
We weren't looking forward to the kitchen demo but ...
Extremely annoyed with Freedom Kitchens
Freedom Kitchens were great to deal until I paid the money then it has been all downhill from there!
I was guaranteed my kitchen would be installed before Xmas and yet it’s nearly end of jan and I’m still chasing this up to be finished!
I have been lied to as they told me they will contact the installer to get him out to finish the kitchen however I rung the installer a week after I spoke to freedom and he told me no one has contacted him
I had an installation manager come out and made notes of everything that needed to be finished and told ...
Love our new kitchen
We love our new kitchen and haven't looked back, but were a bit unsure at the start.
We decided on Freedom Kitchens after seeing T.V show The Block and visiting Freedoms show room.
In the beginning I wasn't overly happy with our designer, although pleasant enough, it felt like he just wanted the quick sale so he could get his commission. He wasn't very enthusiastic or engaging with any ideas we had. My husband convinced me to go with Freedom anyway! I was concerned once we signed the contract etc as to how it would all turn out and having read ...
Expensive poor quality materials
We brought a house that had a freedom Kitchen it was installed for two years prior to us buying. After 3 years total of the kitchen being installed the kitchen top and cabinets that once were white turned a murky nicotine yellow they give a 7 year warranty! But would do anything to get out of helping! They also admit that their materials have now changed to a better quality! I’m not sure about that! Customer service is super poor!
Terrible experience-start to finish
Initially I found the sales person to be extremely pushy, I was told about a discount that could only be used if I signed there and then. As my partner was at work and uncontactable I found the whole thing very uncomfortable. I should have known better from the start but we live and learn!
The process wasn't too bad then until the delivery, at that point there was a piece missing and an additional piece instead. When I called (and waited on hold multiple times), I was informed that the part I needed was out of stock so they just gave me a diff...
Underwhelming commitment to customer service
We chose Freedom Kitchens for our new kitchen and laundry due to the positive perception we had from the TV show, The Block. Our designer was awesome and the price was within our budget. We felt like we’d made the right decision.
As we are renovating our house and working to a tight timeline, the kitchen and laundry were booked to be delivered the week prior to Xmas such that the installer could complete the installation before the Xmas holidays and in readiness for the stone benchtop measure up in the first week in the new year.
Don’t fall for Discount and Sales Pitch Of Freedom Kitchens
Don’t Fall for the 25% Discount it’s hype and Rubbish, read & understand your contract don’t feel pressure to sign on the day for discount because the sales person will be in a hurry.Watch out for variations because you will get one. Their communication is Ok at the start but goes downhill Very quickly. And if your working to get it delivered on schedule don’t bother I don’t think you will get it when you need it.
Great cabinetry and ideas
Love the kitchen cupboards but organising the stone bench top was left up to me and it wasn’t easy. Online admin process was a nightmare which was a shame as installers were brilliant.
The reviewer stated that an incentive was offered for this review
Tricked into signing contract. No Accountability
I searched for months for a kitchen designer until we decided on Freedom kitchens. I thought a well known I could not go wrong. Boy was I wrong. We have had so many problems. I was not able to resolve my concerns I spoke to mangers and requested to speak to area managers who never returned my calls. One manager told me that I needed to speak to my designer. The designer was booked for a home appointment she was an hour and a half late and stayed 3 hours . In the 3 hours she advised not only could she order the cabinets but could also organise ...marble bench top, mirror splashback and tiles. Discussing benchtop we advised we also wanted marble benchtop in the laundry she advised marble bench top are very expensive and recommended laminate for laundry and we can cancel anytime. On day of delivery of cabinets we discovered the designer forgot to place our order for bench top The company was going to provide us half a kitchen and no bench top for Xmas. I only had 3 weeks before Xmas to organise a stonemason to install benchop. The designer keep saying she couldn't find anyone so in the end I had to organise a stone mason and all the tradies myself before Xmas. I suffered stress that cause me to get sick over this. Overall I was promised a completed kitchen cabinets , marble benchtop ,mirrorsplashback and tiles before Xmas so we could just sign the contract. When made a complaint., it felt like they were only interested in taking our money and delivering the cabinets. The cabinets are great but again there are problems that have not been resolved. The laundry cabinet door is damaged and 2 pantry door have not been cut to correct size and I'm also stuck with laminate Bench top that the designer said could cancel at anytime. I would not recommend the headache and stress to my family or friends.
Just Finished - check out the finished product for yourself
I'm in the process of ordering my kitchen and these reviews are freaking me out a tad so I have decided write a blog on the process to ensure all information is factual. You can view it here https://freedomkitchenblog.wordpress.com/
So far I have had two design appointments - the first one was terrible (in August). Didn't measure properly, we went with interest free only to be told right at the end that this only applied to cabinets so this ruled it out for us, plus he added nothing to the design we had come up with. We then ended up at a sho...wroom in December and the lady admitted that particular sales person could be difficult so they sent a new one. He was awesome, came up with a great design. I have my site check booked today so will keep you updated.
Still waiting for issues to be resolved!!!
I have asked them for Contact to go through my husband as this entire ordeal has left me severely stressed. Have spoken to [name removed], [name removed] and [name removed] and still mess up horrible workmanship, still not fixed.
I have left another review, and then someone contact me, after the review was left. they came out to check the install, [name removed] , that they Freedom Do not take any ownership for.
Wrote up a large list of issues that needed to be rectified and whahlaa, still not fixed. Still no one here. Doors and handles sitt...
Perfect kitchen and laundry
Excellent design on my kitchen and laundry, quick and professional service. I’m really enjoying my new kitchen and laundry. Consultant was great at his job, friendly and professional. I would recommend Freedom kitchens.
Excellent job done
Very good job done by all the participants doing my laundry’s renovation. Cabinets, plumber, tiler were all 1st class.worked well according to the schedules.
Communication from all concerned with the project , were all very professional.
Thank you Freedom Kitchens
WORST SERVICE EVER
So I am writing this in the hope that others will not even consider going with this service. I am still waiting to even get an install date for my kitchen and 3 wardrobes from this so called "service". I started the process in November 2019 and will be lucky to get these things in by March 2020. They NEVER call back when they say they will, they are always too busy with other things so push your appointments out further and further which delays the next step (by 3 weeks in the case of just trying to get my kitchen measured up) and then they wil...l not take responsibility for anything as its all subcontracted - they blame each other or they will blame you LOL. The sales people in store have NO idea about install dates so DO NOT believe what they say (that was my first mistake). Once you pay your deposit you will not hear anything unless you call yourself to find out what to do next. I am seriously dreading the next set of problems in store for me if and when it ever gets installed after reading all the bad reviews. FREEDOM you need to stop selling and leave this to people that can handle this type of business.
The worst reno experience I’ve had. They promise the world & deliver sub standard work/products. I hate looking at it!
Terrible service, the worst I’ve experienced. I hate the end result after a very painful process of them losing things & supplying faulty items. Like other people have said, they service until you sign on the line. DO NOT USE THEM FIR KITCHEN RENOS!!!!
Zero after sales service
These guys are all over you to sign up but once they’ve got you will not help at all. We have had multiple issues and each one needs weeks of messaging to get any response and then only when we involve the installer. Now the Freedom-supplied rangehood has died a few weeks over 2 years from installation. Do NOT have anything to do with Freedom kitchens.
Update. After giving Freedom details of our job they have replied denying any responsibility. They say they are not the rangehood supplier (even though we bought it from them) and anyway it’s now out of warranty (even though we first raised the problems 10 months ago)
We have bought a different rangehood but now having same problems to get the Freedom installer to turn up and do something
Good kitchen, terrible follow up service
Our kitchen is good, in style and quality. We were also pleased with the design we, and the install. However, we needed a few extra things after the install and the follow up service (from Freedom's contractor) was truly terrible. Non-responsive, slow when then was a response, and then nothing unless badgered every day. Worst customer service I have ever experienced.
top service and now a beautiful kitchen
from the shop assistant of Freedom kitchen to the person giving us the quote and measurements and all the follow up personal to complete our kitchen.We were very impressed as they stuck to times advised .
Let freedom kitchens give you a quote and you will not be disappointed .
Questions & Answers
We are looking to install a kitchen seeing that we’re building a brand new home and in a toss up with Ikea, freedom and kitchen design company!
Reading the mixed bag of reviews I feel at a loss! Can someone please tell if there’s been any improvements in the service in the last five months? Spending thousands of dollars on what is the heart and joy of the home will be so upsetting if I have to experience any of the dilemmas discussed here
Hi Zed D. I can only tell you about my experience with Freedom Kitchens. The designer came out & redesigned my old kitchen into a super modern kitchen with butlers pantry & plenty of drawers & a study nook. The quality of fittings is excellent & was fitted with precision & not one hic up. The office staf are wonderful & kept me up to date at all stages. I would not hesitate to recommend Freedom Kitchens , they are a totally organised professional company. My Kitchen was Designed & fitted in Brisbane. Love it. Good luck with yours. Y P
In regards to our kitchen, we love the design, the bench tops and the quality of the cabinets, the installation was very good and as Yvonne said quality of fittings is excellent & was fitted with precision. Our main problem was with the INALTO accessories freedom installed as part of their package, the DWI62CS-Inalto dishwasher is not very easily loaded has flimsy runners and not very practical for tall gasses and pot and pans, the INALTO cook top only lasted 2 months and the AIH90W integrated ranch hood is nosy (it does do the job just nosy), we are happy with the sink (SREG2015LBW-S Regal One & One Half Bowl)
In short we are happy with the kitchen and like it very much, it just if we were to do it again we would install our own accessories
I hope this helps
We finished our kitchen mostly end of September in Melbourne. Still waiting on the kickboard to be installed in front of the stove and still needing dispute resolution on electrician invoicing 60% higher than quoted by freedom installer. I would not recommend. Pay the extra few thousand and go with a kitchen company that does it all themselves.
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