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Freedom Kitchens

Freedom Kitchens (page 2 of 54)

3.5 from 1,061 reviews

Reviews

(542)
(120)
(23)
(41)
(335)
  • Customer Service
    3.3 (140)
  • Timeliness
    3.5 (86)
  • Job Satisfaction
    3.7 (75)
  • Rates and Fees
    3.5 (81)
  • Product Quality
    3.8 (115)
  • Return Claim MadeYes (1) · No (129)

Reviewer Photos & Videos

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Mon

MonSouth East Queensland, QLD

Perfect pantry

published

Our pantry is a huge success, thanks to freedom kitchens!
Impressed with great service and communication, a wonderful consultant, great ideas and quick delivery all before Christmas. Love my new pantry!

Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationLogan Holme
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for sharing your pictures and feedback Mon. Wishing you many happy years in your new kitchen. Regards, Freedom Kitchens

Sarah

SarahGreater Melbourne (Metropolitan), VIC

10/10 Freedom Kitchens Melbourne

published

I had been recommended Freedom Kitchens and I'm Beyond happy with the result. The consultants were extremely helpful and patient. Our Designer Chantel was full of inspiration and ideas. From our first meeting to our installation, we felt guided and well looked after. We made many changes, all of them done with ease and guidance. Thank you so much Freedom, our kitchen is stunning.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Sarah , We are very happy to hear this and we appreciate the time taken to provide your feedback, we hope you enjoy your kitchen for many years to come Regards Freedom Kitchens ,

CHRISTINE MURPHY

CHRISTINE MURPHYGreater Melbourne (Outer), VIC

  • 2 reviews

What a transformation.

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNunawading
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Christine We love hearing this feedback, and thank you for taking your time to provide this , we hope you enjoy your kitchen for many years to come Kind Regards Freedom Kitchens

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Amy P.

Amy P.

  • 2 reviews

Extremely annoyed with Freedom Kitchens

published
Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationFreedom kitchens
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Amy P. We would like to have someone reach out to you urgently to help resolve any outstanding issues you have. We have sent a private message to follow this up with you. Regards, Freedom Kitchens

Cathy and Milan

Cathy and MilanSydney, NSW

Love our new kitchen

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationmoore park
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for your feedback Cathy and Milan. We will be sure to share this feedback with Mohammed and the team. We have sent you a private message so we can gather some more information. Regards, Freedom Kitchens

sarah jayne b.

sarah jayne b.South East Queensland, QLD

Expensive poor quality materials

published

We brought a house that had a freedom Kitchen it was installed for two years prior to us buying. After 3 years total of the kitchen being installed the kitchen top and cabinets that once were white turned a murky nicotine yellow they give a 7 year warranty! But would do anything to get out of helping! They also admit that their materials have now changed to a better quality! I’m not sure about that! Customer service is super poor!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom Kitchens Gold Coast
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Sarah C.

Sarah C.Sydney, NSW

Terrible experience-start to finish

published
Customer Service
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Product Quality
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6 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Sarah, I apologise this has been your experience , I have sent you a DM requesting further information Kind Regards Freedom Kitchens

Sarah C.
Sarah C.

Hi, thanks for your message. I haven't received a DM though.

Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Sarah. Apologies, we've sent a private message now. Regards, Freedom Kitchens

Ashley

AshleyVictoria

Underwhelming commitment to customer service

published
Customer Service
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Don’t fall for Discount and Sales Pitch Of Freedom Kitchens

published

Don’t Fall for the 25% Discount it’s hype and Rubbish, read & understand your contract don’t feel pressure to sign on the day for discount because the sales person will be in a hurry.Watch out for variations because you will get one. Their communication is Ok at the start but goes downhill Very quickly. And if your working to get it delivered on schedule don’t bother I don’t think you will get it when you need it.

Customer Service
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Peter, We apologise this has been your experience with us. I have sent you a direct message so we can review this further for you. Kind Regards Freedom Kitchens

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Wendy Pearmain

Wendy PearmainSouthwest, VIC

  • 5 reviews

Great cabinetry and ideas

published

Love the kitchen cupboards but organising the stone bench top was left up to me and it wasn’t easy. Online admin process was a nightmare which was a shame as installers were brilliant.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationGeelong
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Karen

KarenSydney, NSW

  • 2 reviews

Tricked into signing contract. No Accountability

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSydney
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good morning Karen. We are sorry that this has been your experience and we would like to resolve any issues you have. We have sent you a private message. Regards, Freedom Kitchens

Liz

LizSydney, NSW

  • 5 reviews

Just Finished - check out the finished product for yourself

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationArtarmon
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Meranda

MerandaSunbury

  • 3 reviews

Still waiting for issues to be resolved!!!

published
Return Claim MadeNo
Store LocationOnline. Victoria
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens
Natali

NataliGreater Melbourne (Inner), VIC

Perfect kitchen and laundry

published

Excellent design on my kitchen and laundry, quick and professional service. I’m really enjoying my new kitchen and laundry. Consultant was great at his job, friendly and professional. I would recommend Freedom kitchens.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Natali, Thank you for your review. We have sent you a private message so we can share this feedback with all those involve with you kitchen and laundry. Regards, Freedom Kitchens

Flora

FloraGreater Melbourne (Metropolitan), VIC

Excellent job done

published

Very good job done by all the participants doing my laundry’s renovation. Cabinets, plumber, tiler were all 1st class.worked well according to the schedules.
Communication from all concerned with the project , were all very professional.
Thank you Freedom Kitchens

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNunawading. Vic
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Flora. Thank you for your feedback. We have sent you a private message so we can grab some details and pass this to all those involved in your renovation. Regards, Freedom Kitchens

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Lisa

Lisa

  • 5 reviews

WORST SERVICE EVER

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Store LocationFreedom Moore Park and Taren Point
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2 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good morning Lisa. We are sorry to hear that you are having issues progressing your kitchen and wardrobes. We have sent you a private message to see how we can help move things along. Regards, Freedom Kitchens

Lisa
Lisa

Really where is this message?

SP

SPSouth East Queensland, QLD

  • 3 reviews

The worst reno experience I’ve had. They promise the world & deliver sub standard work/products. I hate looking at it!

published

Terrible service, the worst I’ve experienced. I hate the end result after a very painful process of them losing things & supplying faulty items. Like other people have said, they service until you sign on the line. DO NOT USE THEM FIR KITCHEN RENOS!!!!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens
Brian in Port Melbourne

Brian in Port MelbourneGreater Melbourne (Inner), VIC

  • 2 reviews

Zero after sales service

published

These guys are all over you to sign up but once they’ve got you will not help at all. We have had multiple issues and each one needs weeks of messaging to get any response and then only when we involve the installer. Now the Freedom-supplied rangehood has died a few weeks over 2 years from installation. Do NOT have anything to do with Freedom kitchens.
Update. After giving Freedom details of our job they have replied denying any responsibility. They say they are not the rangehood supplier (even though we bought it from them) and anyway it’s now out of warranty (even though we first raised the problems 10 months ago)
We have bought a different rangehood but now having same problems to get the Freedom installer to turn up and do something

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom kitchens
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good Morning Brian, I am sorry this has been your experience, I have sent you a direct message to have this followed up for you. Kind Regards Freedom Kitchens

Good kitchen, terrible follow up service

published

Our kitchen is good, in style and quality. We were also pleased with the design we, and the install. However, we needed a few extra things after the install and the follow up service (from Freedom's contractor) was truly terrible. Non-responsive, slow when then was a response, and then nothing unless badgered every day. Worst customer service I have ever experienced.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good Morning Jordan, We are sorry this has been your experience with the installer , I have sent you a direct message for further feedback and follow up. Kind Regards Freedom Kitchens

Teunis Brouwer

Teunis BrouwerGreater Melbourne (Outer), VIC

  • 3 reviews

top service and now a beautiful kitchen

published

from the shop assistant of Freedom kitchen to the person giving us the quote and measurements and all the follow up personal to complete our kitchen.We were very impressed as they stuck to times advised .
Let freedom kitchens give you a quote and you will not be disappointed .

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationfrankston
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for your feedback Teunis. We will be sure to share it with all those involved in your kitchen renovation. Regards, Freedom Kitchens

Page 2 of 54
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Questions & Answers

Maria O.

Maria O.asked

Do you do doors only?

1 answer
Jackie
Jackie

I was a customer of Freedom I don't work for them

Zed D.

Zed D.asked

We are looking to install a kitchen seeing that we’re building a brand new home and in a toss up with Ikea, freedom and kitchen design company!
Reading the mixed bag of reviews I feel at a loss! Can someone please tell if there’s been any improvements in the service in the last five months? Spending thousands of dollars on what is the heart and joy of the home will be so upsetting if I have to experience any of the dilemmas discussed here

3 answers
Yvonne P.
Yvonne P.

Hi Zed D. I can only tell you about my experience with Freedom Kitchens. The designer came out & redesigned my old kitchen into a super modern kitchen with butlers pantry & plenty of drawers & a study nook. The quality of fittings is excellent & was fitted with precision & not one hic up. The office staf are wonderful & kept me up to date at all stages. I would not hesitate to recommend Freedom Kitchens , they are a totally organised professional company. My Kitchen was Designed & fitted in Brisbane. Love it. Good luck with yours. Y P

Peter
Peter

Hi Zed
In regards to our kitchen, we love the design, the bench tops and the quality of the cabinets, the installation was very good and as Yvonne said quality of fittings is excellent & was fitted with precision. Our main problem was with the INALTO accessories freedom installed as part of their package, the DWI62CS-Inalto dishwasher is not very easily loaded has flimsy runners and not very practical for tall gasses and pot and pans, the INALTO cook top only lasted 2 months and the AIH90W integrated ranch hood is nosy (it does do the job just nosy), we are happy with the sink (SREG2015LBW-S Regal One & One Half Bowl)
In short we are happy with the kitchen and like it very much, it just if we were to do it again we would install our own accessories
I hope this helps
Regards
Peter C

Ktdp
Ktdp

We finished our kitchen mostly end of September in Melbourne. Still waiting on the kickboard to be installed in front of the stove and still needing dispute resolution on electrician invoicing 60% higher than quoted by freedom installer. I would not recommend. Pay the extra few thousand and go with a kitchen company that does it all themselves.

J Gibson

J Gibsonasked

Anyone used freedom aspley in Brisbane at all and if so which installers do you recommend or avoid?

1 answer
VMcTaggart
VMcTaggart

J Gibson
Did you go with Freedom Aspley? After reading the reviews I am bit concerned.

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