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Freedom NSW, Penrith

Freedom NSW, Penrith

4.8 from 145 reviews

Reviews

Review distribution

5 star
132
4 star
7
3 star
0
2 star
0
1 star
6

Reviewer1975

Reviewer1975Sydney, NSW

  • 4 reviews
  • 1 like

Never again - lost customer for life, after sales service an absolute joke

published

Logged warranty claim for broken chair on 24th September after rude woman in Penrith store told me it wasn't covered under warranty because it was over 12 months old. Furniture is actually covered for 24 months. Still waiting for replacement chair. Everytime we speak to Customer Service team we are promised that we will be contacted in 5-7 business days with an ETA for replacement. 2 months later we are still waiting. "New system" is failing you big time Freedom. About to re-furbish my entire home Freedom, and I won't be coming to you. You have lost a customer for life. Seems I'm not the only one with all these negative reviews, best shape up.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationPenrith and Customer Service/Warranty claim issue
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1 comment
Freedom
Freedom A.Freedom

Hi Reviewer1975, Thank you for sharing your experience with us. We are sorry to hear this. Are you please able to advise the claim number for your chair so we can look into this for you? Warm regards, Natalie - team freedom


Aimee Mitchell

Aimee MitchellSydney Surrounds, NSW

Fantastic customer service

published

Really appreciate Toms help with our purchase. We always go to Freedom and he’s fantastic to deal with, always there to help and answers all questions re delivery etc. Will always buy from Tom and look forward to seeing him next time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Outstanding Knowledge

published

I had a fantastic shopping experience at Freedom Penrith. Tom greeted me and assisted in the purchase of my new rug. He was very knowledgeable of all the products and extremely helpful. 10/10 will be back.

Product Quality
Customer Service
1 comment
Freedom
Freedom A.Freedom

Hi James, Thank you for sharing your feedback with us. We are happy to hear that Tom was a great help with selecting your new Rug. We hope that you love the new Rug, we hope to see you back in store again soon. Warm regards, Natalie - team freedom

Mikayla H

Mikayla HSydney, NSW

Dream living room complete

published

I recently purchased some furniture from freedom’s Penrith store and not only was I impressed with the quality and prices I was equally as impressed with the extensive knowledge and helpfulness of the young man who assisted me. Tom was friendly and professional and helped me complete my dream living room. Thank you Tom and thank you freedom, I will be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi Mikayla, We are thrilled to hear that Tom was such a great help and assisted you with creating your dream living room. Thank you for sharing your thoughts with us, we hope to see you back in store again soon. Warm regards, Natalie - team freedom


Will H

Will H

  • 2 reviews

Excellent customer service

published

Purchased some furniture from Freedom recently and was highly impressed by the helpfulness of Tom, the staff member who assisted me. Tom's overall knowledge and thoroughness made a potentially confusing experience very much a breeze. Highly recommended!!

Customer Service
Store LocationPenrith
1 comment
Freedom
Freedom A.Freedom

Happy customer

published

My experience when I visit my local Penrith store is always 5 star. The staff are so friendly and helpful and really take the time to help me with what I need. I'm very pleased with my recent sofa purchase. I couldn't make up mind between two but the staff were so patient. I'll definitely be back in soon to purchase the rest of the room.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Freedom
Freedom A.Freedom

Love my lounge!!!

published

The staff at Freedom Penrith were very knowledgable and gave sound advice into the right style and shape to select for my awkward space. I love my Signature Lounge, and having durable leather has been a great option for maintenance with two young kids.
All packaging is taken away on delivery, however, my 5 year old daughter asked for the sofa box to stay. Thanks Freedom, I had a huge box that was made into a cubby house (that ended up being a really cool craft project) and ended up sticking around for a number of weeks after.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFreedom Penrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Tahls

TahlsSydney, NSW

Great customer service and products

published

The staff at freedom Penrith have been helping me style my whole house! I have been so happy with the quality of the customer service and the products available. Hence why I continue to return for more goodies

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom
BJC

BJCSydney Surrounds, NSW

Amazing service!

published

The Friendly staff at Frerdom always go above and beyond. I was so happy with their knowledge about different fabrics, and what was the best sofa to suit my needs.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi BJC, Thank you for sharing your feedback. We are happy to hear our team always go above and beyond whilst in our Penrith store. We hope you enjoy your sofa and hope to see you back in store again soon. Warm regards, Natalie - team freedom

Rug time

published

I went into freedom furniture to purchase a new rug. I recently adopted a long haired cat and it sheds white fur all over the house and I needed a rug that could hide it. Tom was very helpful and knowledgable about the colours and materials of the rugs in store now me and ‘Mr Meowgi’ can live happily without visible fur on the carpet

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi Jamie, We are happy to hear that Tom was such a great help and provided great knowledge whilst shopping for your new rug. We hope that you and Mr Meowgi love your new rug and hope to see you back again soon. Warm regards, Natalie - team freedom


Mitch

MitchSydney Surrounds, NSW

We love our new bar stools!

published

We had been looking almost everywhere for the right bar stools for the new house, we went into freedom at Penrith and were greeted by Tom who was extremely lovely and professional.. he helped with ease to make our day a lot shorter and made my wife a lot happier!!

Thanks Tom!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFreedom Penrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi Mitch, Thank you for sharing your feedback. This is great to hear. We are happy that you were able to find the right bar stools with the help of Tom. We hope to see you back in store again soon. Warm regards, Natalie - team freedom


Shandelle our interior designer was amazing!!

published

I was introduced to Shandelle in the Penrith store when I needed to furnish my new house. She came out to my home, spent a couple of hours looking at the space and learning about my style, what I did and didn’t like, then went away and came back with a story board of pieces which we went through in the store.

Everything was spot on perfect, I was really happy with it all and took all the pieces Shandelle had suggested.

It looked good on paper, but once in my home it was even better.

Everyone who comes over comments on how great the pieces of furniture and art are.

Thanks again, highly recommend!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Deanne

DeanneSydney Surrounds, NSW

Loving my new mattress!

published

After being told I had some back issues I was looking around for a new mattress. I was lucky enough to go in to the Freedom Penrith store when they were having their mattress sale! I was served by a delightful young man called Tom. He showed me all the different types and styles of mattresses and could not have been more patient or helpful with me. I had thought to buy a Sealy but Tom showed me the Whitehaven range and all its features and I found the plush the most comfortable of them all. He seemed to know what was best for me as a side sleeper and he was right. I have been sleeping so much better and am very happy with my purchase. Thank you Tom for spending the time with me and helping me ease my aches and pains.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Emma W.

Emma W.Sydney Surrounds, NSW

Office furniture

published

I went into freedom looking for furniture for my office. I found a great selection and a lot of different options. Tom was so helpful and spent a lot of time with me helping to find the right fit. I ended up with the perfect wall print and couldn’t be happier!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Great bargain

published

I went to Penrith during the weekend and purchased a great bargain.. They had many bathmats and towels for 10$$only.. Not to mention how kind and friendly their team was

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi Antoine. Thank you for your message. We are happy to hear that you enjoyed shopping in Penrith our store during our recent sale. We hope to see you back in store again soon. Warm regards, Natalie - team freedom

Dining table

published

We bought the wharf dining table for our holiday house. Tom was knowledgeable and very helpful. It was exactly what we needed and it looks great at out place in the snow.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Freedom
Freedom A.Freedom

Rachel Banks

Rachel BanksSydney Surrounds, NSW

Excellent Shopping experience

published

I was looking for some new furniture for my living room, when a wonderful sales assistant Dana helped me out. She was friendly and professional, perfect for helping me out. I recommend this store whole heartedly for its friendly staff, even if I haven't yet made a decision on my desired couch.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi Rachel, Wonderful to hear! We are happy that Dana was friendly, professional and perfect to help you. Thank you for recommending our Penrith store. We hope to see you back in store again soon. Warm regards, Natalie - team freedom


Dan

DanSydney, NSW

Stock and product range excellent

published

I visited today to purchase a rug. Mel was really helpful as we looked for the right size and design to match our existing furniture. Although we didn't buy one today, we will be back!

Product Quality
Customer Service
1 comment
Freedom
Freedom A.Freedom

Hi Dan, Thank you for sharing your feedback with us. We are happy to hear that Mel was really helpful and that you liked our product range. We look forward to seeing you back in store again soon. Warm regards, Natalie - team freedom


Kate

KateSydney, NSW

Amazing staff

published

Freedom Penrith has fantastic staff - so friendly and willing to help with anything. In particular, Mel and Rita have always been so kind and patient with us.

Thank you to Mel and Rita for all of your advice and styling help as we build our home :)

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPenrith, NSW
See all answers
1 comment
Freedom
Freedom A.Freedom

Hi Kate, Thank you for sharing your thoughts with us. We are thrilled that you found Rita and Mel to be such a great help. Good luck with the build of your new home. We hope to see you back in store again soon. Warm regards, Natalie - team freedom


Dany Serhan

Dany SerhanSydney, NSW

Amazing Service

published

The customer service I received from Sam and Rita from Freedom penrith was beyond fantastic. They were so helpful and patient with me while choosing my furniture. I highly recommend this store

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFreedom Penrith
See all answers
1 comment
Freedom
Freedom A.Freedom

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