Freedom are offering reviewers a chance to win a $500 Freedom Gift Card. Reviews can be both positive and negative. The winner will be randomly drawn, as long as their public review has been posted between June 19th and the 31st of August 2017.
Never again - lost customer for life, after sales service an absolute joke
Logged warranty claim for broken chair on 24th September after rude woman in Penrith store told me it wasn't covered under warranty because it was over 12 months old. Furniture is actually covered for 24 months. Still waiting for replacement chair. Everytime we speak to Customer Service team we are promised that we will be contacted in 5-7 business days with an ETA for replacement. 2 months later we are still waiting. "New system" is failing you big time Freedom. About to re-furbish my entire home Freedom, and I won't be coming to you. You have lost a customer for life. Seems I'm not the only one with all these negative reviews, best shape up.
Fantastic customer service
Really appreciate Toms help with our purchase. We always go to Freedom and he’s fantastic to deal with, always there to help and answers all questions re delivery etc. Will always buy from Tom and look forward to seeing him next time.
Dream living room complete
I recently purchased some furniture from freedom’s Penrith store and not only was I impressed with the quality and prices I was equally as impressed with the extensive knowledge and helpfulness of the young man who assisted me. Tom was friendly and professional and helped me complete my dream living room. Thank you Tom and thank you freedom, I will be back.
Excellent customer service
Purchased some furniture from Freedom recently and was highly impressed by the helpfulness of Tom, the staff member who assisted me. Tom's overall knowledge and thoroughness made a potentially confusing experience very much a breeze. Highly recommended!!
My experience when I visit my local Penrith store is always 5 star. The staff are so friendly and helpful and really take the time to help me with what I need. I'm very pleased with my recent sofa purchase. I couldn't make up mind between two but the staff were so patient. I'll definitely be back in soon to purchase the rest of the room.
Love my lounge!!!
The staff at Freedom Penrith were very knowledgable and gave sound advice into the right style and shape to select for my awkward space. I love my Signature Lounge, and having durable leather has been a great option for maintenance with two young kids.
All packaging is taken away on delivery, however, my 5 year old daughter asked for the sofa box to stay. Thanks Freedom, I had a huge box that was made into a cubby house (that ended up being a really cool craft project) and ended up sticking around for a number of weeks after.
Great customer service and products
The staff at freedom Penrith have been helping me style my whole house! I have been so happy with the quality of the customer service and the products available. Hence why I continue to return for more goodies
The Friendly staff at Frerdom always go above and beyond. I was so happy with their knowledge about different fabrics, and what was the best sofa to suit my needs.
I went into freedom furniture to purchase a new rug. I recently adopted a long haired cat and it sheds white fur all over the house and I needed a rug that could hide it. Tom was very helpful and knowledgable about the colours and materials of the rugs in store now me and ‘Mr Meowgi’ can live happily without visible fur on the carpet
We love our new bar stools!
We had been looking almost everywhere for the right bar stools for the new house, we went into freedom at Penrith and were greeted by Tom who was extremely lovely and professional.. he helped with ease to make our day a lot shorter and made my wife a lot happier!!
Shandelle our interior designer was amazing!!
I was introduced to Shandelle in the Penrith store when I needed to furnish my new house. She came out to my home, spent a couple of hours looking at the space and learning about my style, what I did and didn’t like, then went away and came back with a story board of pieces which we went through in the store.
Everything was spot on perfect, I was really happy with it all and took all the pieces Shandelle had suggested.
It looked good on paper, but once in my home it was even better.
Everyone who comes over comments on how great the pieces of furniture and art are.
Thanks again, highly recommend!
Loving my new mattress!
After being told I had some back issues I was looking around for a new mattress. I was lucky enough to go in to the Freedom Penrith store when they were having their mattress sale! I was served by a delightful young man called Tom. He showed me all the different types and styles of mattresses and could not have been more patient or helpful with me. I had thought to buy a Sealy but Tom showed me the Whitehaven range and all its features and I found the plush the most comfortable of them all. He seemed to know what was best for me as a side sleeper and he was right. I have been sleeping so much better and am very happy with my purchase. Thank you Tom for spending the time with me and helping me ease my aches and pains.
I went into freedom looking for furniture for my office. I found a great selection and a lot of different options. Tom was so helpful and spent a lot of time with me helping to find the right fit. I ended up with the perfect wall print and couldn’t be happier!
We bought the wharf dining table for our holiday house. Tom was knowledgeable and very helpful. It was exactly what we needed and it looks great at out place in the snow.
Excellent Shopping experience
I was looking for some new furniture for my living room, when a wonderful sales assistant Dana helped me out. She was friendly and professional, perfect for helping me out. I recommend this store whole heartedly for its friendly staff, even if I haven't yet made a decision on my desired couch.
Freedom Penrith has fantastic staff - so friendly and willing to help with anything. In particular, Mel and Rita have always been so kind and patient with us.
Thank you to Mel and Rita for all of your advice and styling help as we build our home :)
The customer service I received from Sam and Rita from Freedom penrith was beyond fantastic. They were so helpful and patient with me while choosing my furniture. I highly recommend this store
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