Reviewer Photos & Videos
Got my Travel Satchel and Original Anti-Theft Backpack
I received my orange travel satchel as well as the anti-theft backpack within 1-2 weeks. Very happy with it! I was very skeptical about ordering things online at first, especially from seeing an ad on Facebook. But Freedom Travel Gear looked professional and they have been around for a few years with a lot of Facebook followers, so I decided to give it a try. I am glad that I received the items and they were both very useful on my Holiday. The backpack was for my hubby and the travel satchel was for myself. I really loved the colour and quality of the products. I am happy to find a company that is focused on traveling products, everything that I need in one place. Would recommend. Thank you!
Got my scratch map thank you
I saw an ad on Facebook for a scratch map which I thought was very cool. I was a bit skeptical at first because I do not usually buy things online. But the website seemed genuine and had good reviews so I decided to go for it. The scratch map arrived within 1-2 weeks. I am happy with the quality and was impressed with the prompt delivery. The scratch map is of good quality and I use it to track where I have been and to get ideas on where to travel to next. I am grateful for this product. Thank you.
Great Anti-theft Backpack
I bought the Anti-theft Backpack and received it within 2 weeks. Has incredible features and is able to store all of my school stuff as well as a few extras.
Loving the Anti-Theft Backpack Very Useful
I bought the red Anti-theft Backpack for my Holidays abroad. I bought it because it seemed great for my travels for preventing theft. The backpack has many features which I am very happy with. The hidden zippers, reflective stripes, and comfortable material. It was very useful during my trip to USA. I would recommend it.
Excellent customer service.
I have ordered and received three different orders from this company the first rucksack arrived within eleven days the second I ordered because we were so pleased and impressed with it we decided to have one each, the second order seemed to get lost in the system somewhere so feeling a bit annoyed I e-mailed customer service, and I have to say I cannot understand any complaints people might have about customer service the main people I spoke to were Ruth Stephanie and Leslie. They were all very helpful cautious and quick to resolve any problems...I had, my backpack eventually arrived and since then I ordered a power pack which I have also received no problems. So I would just like to say keep up the good work ladies and any disgruntled customers try emailing customer service. .
Bought a travel satchel for my US trip, happy with purchase
I saw an advert on Facebook for a Travel Satchel and decided to buy the blue one for my upcoming trip to the US. I found it very helpful and could fit my phone, glasses and passports inside. It was easy and convenient to take things out from the different compartments. I ended up using the bag throughout the whole trip! It was rather handy. Happy with purchase.
Got a couple of scratch-off maps for my daughters
Bought a couple of scratch maps for my daughters. They are loving it so far. Good quality. Received in about 1-2 weeks in UK. I enjoy scratching off some countries with them. Lots of countries scratched, but still lots to go!
The pink premium travel wallet is excellent!
The pink travel wallet is lovely, it helped me to carry my travel visa documents, my glasses and purse easily when I was travelling abroad. Now it comes with me whenever I travel!
Product OK, dealings with Company not so good
So, placed an order 3rd Feb for 6 piece travel packing cube. I'm based in UK and having shopped around had found a number of this type of product came from China/Hong Kong. Found this UK based company and having researched it had no reason to believe the product would not originate from UK. On 10th Feb it was still saying order not fulfilled so I messaged to find out the status. I was informed it had been dispatched and I would get a tracking number shortly. On 13th I chased again and asked for my tracking number if it indeed had been dispatche...d. I was then informed it had been dispatched from Hong Kong but was held up by the Chinese New Year! I said how dissapointed I was to hear this as nowhere on there website was there any indication products were not coming from UK. I asked for either the tracking number or as I didn't actually believe it had been dispatched to cancel the order. I also emailed admin direct. No response from anyone until I got sent the tracking number on the 16th. Finally delivered on 23rd in a royal mail labelled bag, absolutely no indication it had come from abroad! Product colour is nice, product ok, not sure how long the zips will last. Think the company should be honest on their website as to where products actually originate and let you leave reviews on there website. Won't use again!
do not buy something
Do not dare to buy something from them. I ordered something 3 months ago and didn t received anything. I tried to contact them and nobody answered to me. That s a big shame and typically british.
There was some slight delay during Festive period but received and very happy!
I received my Crystal Ball Lens Photography Sphere, there was some slight delay due to the festive period but it was shipped to me internationally tracked and I got free shipping (a promo they are doing), so I appreciate it. Very happy with the product, managed to get some great shots with it during my trip abroad. Thank you
Poor experience - still haven’t received my item
I never received my order! I ordered two Large Deluxe Scratch Maps in the first week of December. I also sent an email regarding my concerns about receiving my products before Christmas as they were gifts. They confirmed it would be here within 1-2weeks. This was not the case.
3 weeks later Christmas came and they still had not arrived! I waited until the 12th Jan 2019 before sending my complaint and they said that my order was ‘lost’.
An extremely stressful and upsetting experience, would not recommend using this service to anyone.
Still on wait for my return
I ordered a watch which never arrived. I have chased up via email for a refund and they said they will track it. I emailed again to see what was going on and had no response.
I will definitely not use this site again.
Great Customer Care
I love the travel satchel that I purchased, but I had a problem with it. When I enquired about repairing it, I was quickly contacted and a replacement was sent to me. Love the product and LOVE the customer care!
Great service, happy with my order
Ordered a travel wallet which I am very happy with. Arrived quick. It came in useful for my family and I on our holiday to the US.
Questions & Answers
do you ship the photography sphere to PO box in NZ?
Dear pmw, yes we do ship the photography sphere to PO box in NZ. Currently we are doing free worldwide shipping for promotional purposes.
You can order the photography sphere here => https://www.freedomtravelgear.com/collections/catalogue/products/60mm-rare-clear-crystal-ball-sphere-crystal-glass-balls-for-sale-fengshui-ball-for-home-decoration
Let me know if you have any more questions.
If you areblocated in the UK how come I have to wait 2-4 weeks for my item to be sent?
Dear Serena, if you are in the UK then orders will usually arrive within 1-2 weeks with tracking provided. We are also doing free shipping at the moment for promotional purposes. 2-4 weeks is the delivery timeframe for international deliveries. Sorry for the confusion. Thanks, Stephanie.
Where is Freedom Travel gear located?
Hi Suzette, our offices are based in the United Kingdom, currently we are doing free worldwide shipping for promotional purposes. You can visit us at www.FreedomTravelGear.com
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