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Fresh Beauty Co.

Fresh Beauty Co.

Online store, Physical store (See All)
3.4 from 125 reviews · View Statistics
See the Best Beauty Product Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Fresh Beauty Co.

Reviews

  • Product Quality
    3.7 (45)
  • Return Claim MadeYes (8) · No (45)
  • Shipping
    3.0 (35)
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Reviewer Photos & Videos

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Great customer service

published

After trying to get a product that has been out of stock each time I check, I have had a great response from the customer service team ensuring I will not miss out when the product finally arrives. Much appreciated.

Return Claim MadeNo
Fresh Beauty Co.
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Dear Anne! Thank you so much for your kind review. We hope to serve you again soon :)

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The reviewer stated that an incentive was offered for this review

The customer service was impeccable!

published

Chanel perfume is timeless!
Site was easy to use!
Great payment options as well!
Overall happy with products and service.

Product Quality
5/5
Shipping
3/5
Fresh Beauty Co.
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Dear Latisha, we appreciate you leaving us this kind review! We hope to serve you again soon :)

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Bee
BeeSydney Surrounds, NSW

Have been a happy customer for a few years now

published

I have been using the site for a few years. Always very happy with the products I choose. Happy with the delivery. In Covid times deliveries have been a bit slower but this is due to more to staff levels at Aust Post and couriers. I highly recommend Fresh for products, trustworthy and any dealings I have had with Customer Service is always dealt with by a friendly helpful response.

Product Quality
5/5
Shipping
3/5
Fresh Beauty Co.
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Hi Belinda, thank you so much for your lovely review. We really appreciate your continuous support and we will work on improving our delivery times. Hoping to assist you again soon :)

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Andrew H.
Andrew H.Greater Melbourne (Inner), VIC

Trustworthy store. Best product range

published

This store has an amazing range of products and site is user friendly. Their sale offers are the best in Australia make sure you subscribe to their marketing emails. I ordered a couple of items during easter sale, enjoyed the 20% off discount and delivery was prompt. Sad to see some reviewers faced delivery delays maybe mine was quick because I am based in CBD. Overall I had a great experience and I will definitely recommend them to my friends and family.

Product Quality
5/5
Shipping
5/5
Fresh Beauty Co.
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Hi Andrew, we thank you for taking the time to leave us this kind review. We truly appreciate it :)

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Abhishek A.
Abhishek A.
  • 2 reviews
  • 2 likes

Excellent customer service

published

I really like this store. I have reached out to the customer service team a few times and they really seem to know their stuff and have good knowledge of products. Looks like there was a hold up with Australia Post but the team was quick to investigate and parcel arrived 2 days later. Overall I am very happy with my experience :)

Product Quality
5/5
Shipping
5/5
Fresh Beauty Co.
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Hi Abhishek! Thank you for your lovely review. Hoping to serve you again soon :)

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KSL123
KSL123Greater Melbourne (Inner), VIC

Great online retailer, very happy with my purchase

published

what a range of products, everything you could possibly need for skincare, grooming, haircare, candles, home scents. Website was a delight, shipping could be a bit quicker but when arrived the products where perfect and really really helpful customer service. I highly recommend Fresh Beauty Co.

Product Quality
5/5
Shipping
4/5
Fresh Beauty Co.
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Hi there, thank you for taking the time to leave us this kind review. We are pleased to see that you liked our online store. Hoping to see you at Fresh Beauty Co. again soon :)

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CJ B.
CJ B.South East Queensland, QLD

Two orders in two weeks, never again

published

I've ordered three times in roughly two weeks; on both occasions, two orders only partially shipped. With regard to the first partially shipped order, about a week later, the business admitted that the rest of the order was 'lost' by the shipping carrier. I gave them the benefit of the doubt and ordered again last night, only to see the order once again only partially shipped, and I anticipate the same story yet again. I'm too busy for this nonsense, its a lot of time and effort to make sure you're not being scammed and getting what you've paid for.

Product Quality
3/5
Shipping
1/5
Fresh Beauty Co.
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Penelope V.
Penelope V.
  • 2 reviews
  • 1 like

A mecca for Skincare, beauty, fragrance and makeup lovers!

published

Absolutely fantastic find this website has it all, thousands of brands and products, was so impressed, delivery was good and no issues at all. I had a few issues with the search but the online chat support helped me out and all good. Great website, great range and my new favourite beauty, skincare website.

Incentivised Review No
Fresh Beauty Co.
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Hi Penelope, thank you so much for sharing your experience and leaving us a kind review. Hope to see you soon again on Fresh Beauty Co. :)

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Jessica A.
Jessica A.Victoria

LOVE this online store !!!

published

I found this store last year and was amazed to see the variety here.... love that i'm able to buy so many rare products like my favourite Elta MD sunscreen. I have placed 4 orders so far they all arrived within a few days and the customer service is really patient and helpful. Will be purchasing from them again soon !

Product Quality
5/5
Shipping
5/5
Fresh Beauty Co.
Fresh Beauty Co. SupportFresh Beauty Co.Send a private message

Hi Jessica, thank you so much for sharing your experience and leaving us a kind review. Hope to see you soon again on Fresh Beauty Co. :)

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Poor costumer service

published
Product Quality
1/5
Shipping
1/5
Fresh Beauty Co.
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Matthew F.
Matthew F.Victoria

Utterly fraudulent company

published
Incentivised Review No
Date PurchasedMarch 2022
Fresh Beauty Co.
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CustomerInPain
CustomerInPainSydney, NSW

Do Not Buy From Here

published

Would give them zero stars if i could. BIG SCAMMERS. Took my money but never sent anything. Stop this torture

Product Quality
1/5
Shipping
1/5
Fresh Beauty Co.
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Didi 45
Didi 45Metropolitan Adelaide, SA
  • 76 reviews
  • 54 likes

Ridiculously slow delivery

published

Product ordered on December 7th tracking shows Australia Post picked up on December 17th!
Previous emails from company showed the product had not yet been scanned as it was with their large consignment.
This is the same email received when I purchased the previous order which was also very slow.
I have placed many online orders since this one and never experienced anything like these delivery times.
I will not be placing anymore orders that are not received for 2/3 weeks after payment is made.

Fresh Beauty Co.
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Excellent Customer Service

published

I only came across Fresh Fragrances and Cosmetics a few months ago and was hesitant to order at first. However I placed an initial order in September and received my order in under a week. I then proceeded to place a second order late October and received my package in under 2 weeks. This was expected due to the current problems with shipping.

Customer service was extremely helpful and I am very satisfied with this company and will continue to order from them in the future.

Auckland, New Zealand

Product Quality
5/5
Shipping
5/5
Fresh Beauty Co.
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Hi Annie, thank you so much for sharing your experience and for being a loyal customer. Hope to assists you soon again :)

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Michelle
MichelleGreater Melbourne (Metropolitan), VIC

5 Star Customer Service!

published

Fresh Cosmetics is always my first stop to shop for my personal needs. Customer Service 5stars always friendly and helpful.

Product Quality
5/5
Shipping
5/5
Fresh Beauty Co.
Fresh Beauty Co. SupportFresh Beauty Co.Send a private message

Hi Michelle, thank you so much for sharing your experience and we are glad that you are happy with our service. We hope to assists you soon again :)

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The reviewer stated that an incentive was offered for this review

Questions & Answers

Cryst
Crystasked
Online store

Is shipping free to Papua New Guinea?

1 answer
Fresh Beauty Co.
Fresh Beauty Co. SupportFresh Beauty Co.Send a private message

Hi Cryst! Yes, shipping is free. Please also note that we cannot send orders with fragrances to Papua New Guinea.

Nadia W.
Nadia W.asked
Fresh Beauty Co.

Hi there,

I have tried to email, call, texted and even went as far as messaging you guys on social media pages and still no response.
I am trying to track down on my order please

3 answers
Lady Rider
Lady Rider

Hi Nadia I've never had any problem but if go right down you.ll find contact us I'm sure u will get help there Ladyrider

Nadia W.
Nadia W.

Thank you !
Yes I’ve got a order number but that’s as far as I got it doesn’t help i live in New Zealand too.

Fresh Beauty Co.
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Leah
Leahasked
Fresh Beauty Co.

Hi
Are all of your fragrances the real deal and not rip offs? I noticed some of your prices are significantly lower than department stores, which makes me wonder about the authenticity of your perfumes, e.g. Michael Kors fragrances. These days, fake versions are everywhere. Happy to shop with you if you can confirm that your perfumes are all legit.
Cheers
LP.

1 answer
Fresh Beauty Co.
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