Fresh Beauty Co.

After trying to get a product that has been out of stock each time I check, I have had a great response from the customer service team ensuring I will not miss out when the product finally arrives. Much appreciated.

Chanel perfume is timeless!
Site was easy to use!
Great payment options as well!
Overall happy with products and service.

I have been using the site for a few years. Always very happy with the products I choose. Happy with the delivery. In Covid times deliveries have been a bit slower but this is due to more to staff levels at Aust Post and couriers. I highly recommend Fresh for products, trustworthy and any dealings I have had with Customer Service is always dealt with by a friendly helpful response.

This store has an amazing range of products and site is user friendly. Their sale offers are the best in Australia make sure you subscribe to their marketing emails. I ordered a couple of items during easter sale, enjoyed the 20% off discount and delivery was prompt. Sad to see some reviewers faced delivery delays maybe mine was quick because I am based in CBD. Overall I had a great experience and I will definitely recommend them to my friends and family.

I really like this store. I have reached out to the customer service team a few times and they really seem to know their stuff and have good knowledge of products. Looks like there was a hold up with Australia Post but the team was quick to investigate and parcel arrived 2 days later. Overall I am very happy with my experience :)

what a range of products, everything you could possibly need for skincare, grooming, haircare, candles, home scents. Website was a delight, shipping could be a bit quicker but when arrived the products where perfect and really really helpful customer service. I highly recommend Fresh Beauty Co.

I've ordered three times in roughly two weeks; on both occasions, two orders only partially shipped. With regard to the first partially shipped order, about a week later, the business admitted that the rest of the order was 'lost' by the shipping carrier. I gave them the benefit of the doubt and ordered again last night, only to see the order once again only partially shipped, and I anticipate the same story yet again. I'm too busy for this nonsense, its a lot of time and effort to make sure you're not being scammed and getting what you've paid for.

Absolutely fantastic find this website has it all, thousands of brands and products, was so impressed, delivery was good and no issues at all. I had a few issues with the search but the online chat support helped me out and all good. Great website, great range and my new favourite beauty, skincare website.

I found this store last year and was amazed to see the variety here.... love that i'm able to buy so many rare products like my favourite Elta MD sunscreen. I have placed 4 orders so far they all arrived within a few days and the customer service is really patient and helpful. Will be purchasing from them again soon !

I bought a miu miu sunnies, as soon as my payment was processed I received an email with the purchase confirmation, but after that no contact with the company was established.
After a week I tried to use the online chat and no one answers, I sent an email WhatsApp also with no response.
I did a quick Google search and found out that the company was a scam, I personally went to the address they provide on the website, when I got there, it's an office, very suspicious, no company name, really weird place.
I explained my situation and I was ...

Utterly fraudulent company.

Will take your order, but never deliver it.

Instead, their email-only "Customer Support" (they only respond to emails, don't bother calling or using WhatsApp or their online "Live Help" chat function) will give you a series of lies about tracking company, Covid etc, until a month has gone by and they've either worn you out - or they just stop replying to your emails.

False claims include: "Product has shipped", "we're trying to get in touch with the courier (which will change mid-order by the way), "held up at cus...

Would give them zero stars if i could. BIG SCAMMERS. Took my money but never sent anything. Stop this torture

Product ordered on December 7th tracking shows Australia Post picked up on December 17th!
Previous emails from company showed the product had not yet been scanned as it was with their large consignment.
This is the same email received when I purchased the previous order which was also very slow.
I have placed many online orders since this one and never experienced anything like these delivery times.
I will not be placing anymore orders that are not received for 2/3 weeks after payment is made.

I only came across Fresh Fragrances and Cosmetics a few months ago and was hesitant to order at first. However I placed an initial order in September and received my order in under a week. I then proceeded to place a second order late October and received my package in under 2 weeks. This was expected due to the current problems with shipping.

Customer service was extremely helpful and I am very satisfied with this company and will continue to order from them in the future.

Auckland, New Zealand

Fresh Cosmetics is always my first stop to shop for my personal needs. Customer Service 5stars always friendly and helpful.