Fresh, always my go to makeup website for a spree! Good service and good prices, can't ask for anything better than this

I ordered almost a month a half ago and never received my order, the tracking number NEVER worked, and they take 2 weeks to respond by email but never actually help you! I have yet to receive my order OR at least a refund. They have even changed the name of their company on social media! Sketchy!

The product price and online service is amazing. I recommend this company and will definitely shop again. Thank you very much

Very impressed with price, delivery and really excellent customer service. Small issue that was resolved with a very satisfied customer. Will definitely use this company again.

Huge range of products and easy site to navigate. Terrific customer service! Order arrived quickly and accurately! I will definitely order from this company again. They even offered hard to find face care products!

Online store was simple to navigate and on payment details and order entered received order confirmation and details.
Satisfied with my purchase. Approx.10 day delay due to Christmas surge and AustPost slower delivery.
When contacting Fresh Fragrance they replied promptly and followed up AustPost for order status.
Will use this Company again in the fuure.

Ordered 4 days ago (I know not a long time), paid an extra $20 for express shipping so my items would arrive in time for xmas. Nothing! No confirmation email, no tracking number. I've tried calling, emailing and messaging via the facebook page. I've received one email back saying they tried to call me (NO MISSED CALLS FROM THEM) because in my home address was a PO box number that they won't ship to. However my home address was still provided.
I want to cancel the order. But nobody will respond. I've spoken to several people who've been waiting...

I have order an aftershave lotion and unable to use the 21% discount promotion code online during ordering. I wrote in and they were kind to provide me a credit amount to be used for my next purchase.

Ordered perfume 2 weeks ago and haven’t heard from them and no tracking number, have requested a refund - as I’m concerned if it ever arrives it won’t be genuine after reading all these reviews, wish I read the reviews prior to ordering

Paid for perfume on the 28th November . Still no perfume and today is 9th December and still getting the run around from them . Tracking for parcel just doesn’t move still in the same place . They are full of Bull S..t . Will never buy from again probably lost my money.

I’ve shopped a few times with fresh fragrance cosmetics and I’m really happy with their selection of products and prices. I just ordered a perfume for Christmas for my boyfriend and found out only afterwards that it was the wrong perfume I had ordered. I panicked when i read the rules on the website about them not offering returns for perfumes or modifying orders but I contacted them ASAP and they were so understanding and helpful and helped me get the perfume I really wanted. Great service and would definitely shop here again!

Purchased Aerin 50ml Perfume for $160, i have received this within the last hour and it doesn't smell anything like the same fragrance in Myer and David Jones, it's very different. I wish I had read the reviews as I would've paid the extra $ 20 to purchase from a department store, I'm pretty disappointed that is on top of the 2 weeks it took to arrive. Will follow up for refund, I do believe this is an authentic product so it may have gone off.
EDIT: Had a satisfactory outcome with customer service.

Pleased with the products offered excellent customer care when order out of stock will shop again there value for money

I am extremely frustrated and angry with Freah I paid $15 for the express 3 day DHL service only To find out 3 days later why my package wasn't in DHL’s system and had infact never even been sent. This is a business that claims to dispatch orders on the same day of purchase.

I tried calling and emailing there office multiple time only for my calls to be directed straight to voicemail and my emails ignored for hours. Finally somebody replied to my email. They ”Fresh” asked me to give them a different address as DHL won't deliver to my P.O-Box. ...

I tried to buy a gift to my dad but cancel my order directly without any message or email. I asked them why cancel my order, a staff called [Name Removed] told me cause I use Amex paid. If you don’t accept Amex why you show the Amex icon at payment methods and I can made it online. It’s holy crap

I purchased Mont Blanc, great smell. Purchased at the same time Benneton another great smell. Also got a cheaper smell Musk, not my smell and will be a gift for an older friend of mine. He liked it and said I'll take that one if you aren't happy with it.

Fresh is a great alternative to Mecca/Sephora. Their prices are hit and miss - sometimes more expensive than the RRP and sometimes cheaper - so make sure you compare your prices. For my last few orders, I have found Fresh to be the better place to shop.
The website is not the best to navigate as each shade/colour is listed as an individual item so it can feel a little cluttered when trying to find the item you're after.
That said, their customer service is a 10/10. The team are responsive, helpful, knowledgable, and friendly - they will always go out of their way to provide you with relevant and useful information rather than generic responses that you often receive from other retailers.

My preferred perfume for many years has been "Tiffany" while the bottle looks like that sold in the store the perfume bears no resemblance to the fragrance I know...I feel that it must be a knock off and as bears no resemblance...if it is not that then it is past its use-by

Bought skincare online a week ago, haven’t received any confirmation email from them to let me know my order is in progress. Called over 50 times, they cancel the call. Emailed them, no reply! Save your money and buy from someone trustworthy! This Covid excuse is getting lame, I made numerous order online in the last month from overseas and the service I received was exceptional, no excuse for poor customer service Fresh!!!! I will never waste my money on your company again!!!!

NZ post has told me that my parcel has not been sent, the tracking number does not work. My parcel is very late and was supposed to be a birthday gift. This is absurd and your customer service is so so bad. I want to know where my package is I am very mad after being told it was going to be here this week by one of your employees only to find out it’s not even on its way.