Rang in to advise filter faulty and got absolute negative response and told to buy parts to repair almost the same cost as a new one. Will change back other brand after I attempt to make a holding repair. Do not deal with their products as they are inferior.
Failed connection. Unable or unwilling to advise on pressure ratings of any components of their system.
The connection from the end of the tube to the John Guest tee'd ball valve all supplied by Freshly Squeezed Water Company (FSWC) has failed,. This failure has caused over $25000, yes 25 thousand dollars, worth of damages to our house. I asked FSWC to let me know what the water pressure ratings of every component in their system. They never replied. They sent me a reminder to replace my filters so I phoned and asked again for the pressure ratings, they would not tell me or didn't know. The FSWC rep told me that the Brisbane City Council limits t...heir water pressure to 350 kPa but at the same time told me that my plumber should've checked that the pressure didn't exceed 60 psi, 414 kPa. Perhaps FSWC should restrict their sales to caravans and not enter the property market if they can't get their technical info to the clients. I would not recommend FSWC for fixed residential or commercial installations.
Excellent product and service
We had purchased a Freshly Squeezed Water purifier at our previous home, so when we moved we purchased one for our current home. ( We had both units installed by a plumber). This week I decided I'd have a go and change the cartridges myself, while my husband was away. Thanks Tina for your patience in helping me find the water 'off lever', you were great in walking me though my DIY experience. I successfully replaced the cartridge units and will be able to do it solo next year. I have been a customer for 12 years and appreciate the annual reminders the company sends when the cartridges need renewing.
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