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Froothie

Froothie (page 2 of 13)

4.2 from 316 reviews · View Statistics
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Reviews

  • Product Quality
    4.3 (110)
  • Return Claim MadeYes (14) · No (96)
  • Shipping
    4.4 (63)
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rino1233
rino1233
  • 2 reviews
  • 1 like
  • Verified

Dangerous Products

published

I have owned my 9200A for about 12 months. After 11 months it started leaking at the base. Last week while I was making banana ice cream for the kids, I noticed a metallic sound and later found that 3 pieces of the blade broke off into the mix. Lucky I noticed the metal pieces in the ice cream or we would have ended up in intensive care that night. To date Smoothie haven’t addressed the problem with their product or fixed my issue and I have lodged complaint with the Department Of Fair Trading.

Product Quality
Incentivised Review No
Return Claim MadeYes
H. McArthur
H. McArthurGippsland, VIC
  • 4 reviews
  • 2 likes

Excellent Customer Service

published

Would totally recommend Froothie as i have had nothing but exceptional customer service every time i have had to deal with them. They also follow up on everything and make sure that everything was to my satisfaction. They are a rare gem these days to find a company that actually cares about their customers.

Product Quality
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Daily juice ritual

published

I use my juicer daily and love the compact size and incredibly happy with every juice I have made over the past 14 months. I would highly recommend your juicers. Your service centre staff are friendly prompt and communicate really well. Thank you

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
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Selling a juicer that was never in stock

published

We purchased this juicer in dec and was told it would be shipped the next day... it wasn’t, we rung again and was told again it would be shipped the next day... again it wasn’t, all with no correspondence, every call we made we were assured an email would be sent. We rung again 4 weeks after we purchased the juicer to be told it was out of stock and would be 2 more weeks... we waited again 2 week and rung again (still no correspondence) to be told another 2 weeks. And you guessed it.... after the 2 weeks we rung again and were told yet again another delay... at this point we had no confidence that we would ever receive the purchased juicer and asked for a refund.

Incentivised Review No
Return Claim MadeYes
Froothie
Athena Solutions Pty LtdFroothie
HIREN P.
HIREN P.South East Queensland, QLD
  • Verified

Cheap product selling at premium price

published
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Product Quality
Shipping
Incentivised Review No
lalit j.
lalit j.Metropolitan Adelaide, SA

Pathetic

published

Waiting since last three months for the broken hopper of the juicer to be replaced..Every time there is an excuse for the delays..disappointed..either replace the part which is warranted or replace the juicer..why do I have to go without juicing...how long do u have to still wait..????

Product Quality
Incentivised Review No
Froothie
Athena Solutions Pty LtdFroothie
Jo S.
Jo S.Metropolitan Adelaide, SA

Incredible customer service!

published

I am extremely impressed by the customer service I have received, the team were very friendly and efficient. Thank you!

Product Quality
Return Claim MadeYes
Froothie
Athena Solutions Pty LtdFroothie
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Karen Zaskolny
Karen ZaskolnyMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

A beautifully designed piece of equipment

published

I need my daily celery juice, so when my previous cold-press juicer died, I was lost. After buying a 'regular' juicer, being horrified at its inefficiency and taking it back, I searched online till I found the Optimum 600. The half price offer and the 5 year warranty and the video all helped me say 'yes'. When I received it, I was really impressed with its heavy duty yet compact design and I could then understand why my previous cold-press juicer (another brand) hadn't lasted. This juicer gives you every drop of juice available, it's so efficient. And it was so quick and easy to clean I thought I'd missed something! Highly recommend it. My only suggestion would be to make the pusher a bit longer. Thanks, Karen :)

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie

Full of lie and poor customer service

published

paid a blender through their massive google ads. spoke to their staff after 2 days was told shipped out through au post and tracking number will be emailed soon. after 1 week. no update on shipping. called their number can only left messages but never got call back. email went to the black hole. worst customer ever service you can get from this company. definitely not coming back again.

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
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Very dodgy company

published

This company has my money but has not supplied my blender. They will not give me any information and completely ignore my emails. I believe they are selling stock they are not even in possession of. I’m bedridden and desperately in need of a replacement blender for my broken vitamix. But now I am stuck in limbo without my money or the blender. What a huge mistake it was giving this company a go. Avoid them like the plague.

Incentivised Review No
Froothie
Athena Solutions Pty LtdFroothie
Natahsha
Natahsha

My refund has now arrived thank you

Caz
Caz
  • 6 reviews

Optimum 8200 V2 Blender

published

I received my Optimum 8200 today. Without doubt the most superior blender I've ever used. Incredible! Absolutely exceeded my expectations.

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
Trupti
TruptiGreater Melbourne (Metropolitan), VIC

Amazing product - totally dependent on it

published

I am suing this since past three years and found excellent product compared to available products - as I have literally used many of them - most important exceptional after sales support

Product Quality
Shipping
Incentivised Review No
Froothie
Athena Solutions Pty LtdFroothie
Bryce
BryceGreater Melbourne (Inner), VIC

Amazing customer service

published
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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CMG
CMGGreater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like

Poor service

published
Shipping
Incentivised Review No
Froothie
Athena Solutions Pty LtdFroothie
Kevin Ng
Kevin NgVictoria
  • 2 reviews

Excellent products and supports

published

Very happy with the company. Have ordered some replacement parts and were delivered promptly. Highly recommend them to my friends!!

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
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Shirley W.
Shirley W.Mid North Coast, NSW

Ultimatum Cold Press juicer

published

Very happy with my juicer. I required a replacement part. It arrived promptly with no questions asked. Very good company. Highly recommend the cold press juicer.

Product Quality
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Sona L.
Sona L.Central Highlands and Goldfields, VIC

Fantastic blender

published

I've had the Froothie blender for over 5 years (best blender I've ever owned, the processing power is unmatched!). The jug developed a hairline crack just months out of warranty. The wonderful folks at Froothie were happy to provide a new jug at a discounted price and delivery was arranged within days of my request. So happy with the level of service and quality of product - both rare commodities in this day and age! Highly recommend this company and the blenders.

Product Quality
Froothie
Athena Solutions Pty LtdFroothie
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EY_adl
EY_adlMetropolitan Adelaide, SA
  • 3 reviews

Got my Blender, very happy!

published
Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie

Great Cooker

published

The Optimum Induction pressure cooker is time saving easy to use. The auto pressure release feature is really great. The braise function cooks perfect beef curry and spare ribs. Love it.

Froothie
Athena Solutions Pty LtdFroothie
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Lisa
Lisa
  • 2 reviews

G2.3-loving it!!!

published

Purchased a 9200A and got offered a cheap upgrade to G2.3 or G2.6 due to shipping delays with the original model (covid related). Decided to try the G2.3 with "brushless technology". Once upgrade was accepted, blender arrived really fast interstate. Was a little apprehensive because there were no reviews and it was different tech to other blenders but 2weeks in and couldn't be happier. We have made smoothies, ground rice, whipped cream and more to perfection. Having only ever owned cheaper domestic brands, we are blown away with the quality and power.

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
Colin D.
Colin D.Victoria

Stock issues, but resolved well by Fancois. Blender is Excellent

published

This thing even smashes the raspberry seeds.

Highly recommended, had 2 ninjas before. Hands down blows them away.

If the have them in, get one.

Product Quality
Shipping
Incentivised Review No
Froothie
Athena Solutions Pty LtdFroothie
Rani Reddy
Rani Reddy
  • 4 reviews
  • 3 likes

Fantastic

published

I have ordered The OPTIMUM 8200, due to low supply they have upgraded to Optimum 9200A blender with no extra cost . Customer service was very good.due to covid their is a bit delay in shipping. Can't wait for it.

Product Quality
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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The reviewer stated that an incentive was offered for this review

Adrian A.
Adrian A.Greater Melbourne (Outer), VIC

Great product (be mindful of back right plastic off switch)

published

Ordered black Optimum G2.6 Platinum Series blender, plus and additional 1lt jug & a lifetime warranty. Total purchase price $728.

Had early customer service challenge, though resolved by their GM who took the time to call me.

Really looking forward to using the product and will report back with further review after 3-6 months of use.

Early use has provided incredible smoothies.

Thanks

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
Adrienne Mercer
Adrienne MercerSouth East Queensland, QLD
  • 7 reviews

WELL umm

published

I havent actually received my dohickey yet :) I shall check back in when I do - which I am hoping isnt too far away - trying times ya know. Thank you for all your help so far though muchly appreciated

Product Quality
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie

After Sales Perfect

published

Purchased a small juice blender with the option of return. Fantastic Juicer but too small so we returned and bought the larger model. Super happy. Super friendly staff. We have also purchased a blender and a wobble board and are now looking at the ice cream maker. We trust this company for quality products and reliable service.
Thank you Froothie.

Product Quality
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Page 2 of 13

Questions & Answers

Alan
Alanasked

Is there a 1litre jug available for the Optimum 8200

2 answers
Nada Jandric
Nada Jandric

There is a 1.5 litre jug (;

Froothie
Athena Solutions Pty LtdFroothie

Hello Alan and thank you for your question.
Unfortunately, we do not have the 1litre jug. But you can use the same jug only blend less, that should work as long as the blades are covered (this is the most important)
Hope this helps :)
Best
Alex
Froothie International Team

Freddo
Freddoasked

When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)

Heather
Heatherasked

HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Warm regards
Alex

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