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Froothie

Froothie (page 2 of 15)

4.2 from 283 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (81)
  • Return Claim MadeYes (9) · No (74)
  • Shipping
    4.5 (42)
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Great service

published

I had a problem with my froothie and the customer service I received was exceptional. They were quick, extremely thorough and resolved the situation to my satisfaction. While I had to buy a new jug they were very considerate and generous in offering me a good rate to do this. Thank you - it is great to have my froothie working again.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Dave

DaveGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Excellent Customer Service

published

Bought a blender after doing research in 2013 as sick of them only lasting a short time. It stopped working after 4 years and was fixed free under its five year warranty. Last week the blade bearings went - no problems customer service trouble shooted the problem over email. I order the new blade set and blender back in action. Eccellent customer service from a great team.

Product Quality
Return Claim MadeYes
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

mir

mir

  • 2 reviews
  • Verified customer

Broken blender jug

published

Quick answer, goodwill to help. Hope to solve the problem. After 5 years the blender's jug had broken and I need a new one. I was afraid I have to buy new blender, but I can buy just the jug. thanks!

Product Quality
Incentivised ReviewNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
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Money back without complaint.

published

I ordered a new bread maker in April and when it had not arrived by early July, I asked for a refund. This was undertaken with no complaint and within days, I received my credit through PayPal. I had been disappointed when the bread maker did not arrive on time but by July, I was back at work and no longer needing amusements at home. I was impressed by the correspondence and ease of a return.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Sheila R.

Sheila R.Great Southern, WA

Very disappointed

published

Bought a thermocook in 2017. First the jug lid was dangerously faulty. Had to get that replaced. Than had problems with a hotspot burning everything I'd cook in it. That never got fully resolved but lived with it. I had to pay for postage. Now the gear box shaft is broken and got quoted 150$ for repairs and 50$ for postage. Really unhappy with all the hassle and the costs that this machine causing. Should have bought a Thermomix.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
Froothie
Athena Solutions Pty LtdFroothie
Sheila R.
Sheila R.

Thank you Alex, have just spoken to Francois and he was very helpful and we've come to a compromise. The issue was sent with very promptly.

Chris

ChrisSunshine Coast

  • 4 reviews

Good customer service

published

I had a problem with my 3 year old G2.1. My email was answered courteously and promptly -couple of questions, a few photos, followed by prepaid postage label to return it for repair. It was repaired and returned, also promptly. No fuss, no quibble. Couldn't ask for better. Thank you Froothie team.

Incentivised ReviewNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
J. Ward

J. WardMid North Coast, NSW

  • 2 reviews
  • 4 likes

Stopped working after 1 use

published

Blender stopped working. Worked once. Second time - nothing. The worst part is I can’t return it for a refund. Customer service is horrendous. Emails and phone messages ignored. Massive regrets!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
3 comments
Froothie
Athena Solutions Pty LtdFroothie
J. Ward
J. Ward
Froothie
Mario N.Froothie
Wil

WilMelbourne

  • 14 reviews
  • 14 likes
  • Verified customer

Product missing and service no reply

published
Incentivised ReviewNo
5 comments
Froothie
Athena Solutions Pty LtdFroothie
Wil
Wil
Froothie
Mario N.Froothie

Please be careful dealing with this company!

published
Incentivised ReviewNo
Return Claim MadeYes
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Great product, excellent service

published

We have used our Froothie Optimum Blender daily since purchasing 16 months ago to make healthy breakfast smoothies.
A week ago we had an issue with the jug workings so we emailed the Froothie team and a reply came back the same day, asking for further details and photos.
We did this and are grateful for the immediate response of a new jug being shipped to us during this Covid 19 lockdown period.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Joanne

JoanneGreater Melbourne (Outer), VIC

  • 2 reviews
  • 7 likes
  • Verified customer

I want my money back!

published

Starting making a grinding noise 2 weeks after I received it. Was told it was normal (not sure how it’s ‘normal’ if it didn’t make that noise at the beginning). 2 weeks after that it completely jammed and have not been able to get a response from them. Messaged them on messenger (sent photos and videos at their request), sent them emails requesting a solution and messages through instagram. NOTHING!! I have given them multiple opportunities to get back to me but they never do. All I get is ‘someone will get back to you’ This has been going on for 6 weeks now! Absolutely disgusted! I WANT MY MONEY BACK. Never in my life have I experienced this sort of “customer service” BUYER BEWARE

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Froothie
Athena Solutions Pty LtdFroothie
mina

minaSydney

  • 2 reviews
  • 4 likes
  • Verified customer

Terrible customer service

published

I have had a juicer stop working twice in a 6 month period. Froothie are ignoring my requests for a refund. They charged me shipping fees to return the juicer to them for review, they said they would refund me if the product was under warranty. They product was under warranty but they have not refunded me the shipping costs. They won’t return my emails or FB messages.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Dounzz

DounzzSydney, NSW

  • 2 reviews

Amazing products and service

published

Froothie as a company stand by their warranty. I had two issues over the 5 years since purchase and they replaced the part straight away. I have the optimum blender and the cold press juicer and both are amazing and I highly reccomend both.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Froothie
Athena Solutions Pty LtdFroothie
  • Verified customer

Best customer care I’ve received!

published

About 4 months ago I purchased my third Froothie item and unfortunately, I chose the wrong item for my needs. The customer care team where incredible and exchanged it no questions asked and helped me pick a suitable replacement. Thank you so much for your understanding and being so helpful! Definitely the best customer care I’ve received!

Incentivised ReviewNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
leisaryan

leisaryanSouth East Queensland, QLD

  • 2 reviews

SO IMPRESSED

published

My husband and I bought a Optimum 600 and although as yet don't know what what the machine is like, I want to say I'm am totally impressed with the customers service from this company and even if this machine isn't as amazing as it supposed it be, I'll be finding one within this company that dose :). Made my weekend :0 OUTSTANDING CUSTOMER SERVICE, if I could give 10 stars I would.

Incentivised ReviewNo
1 comment
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances
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Rosslyn

RosslynLaunceston, TAS

My Optimum 9400 is awesome

published

I regularly use my Optimum 9400 blender that I purchased in 2014 and it still works perfectly. I use it to make well blended smoothies, crush ice, make nut butters and almond milk, puree soups and blend cake mixtures. It is a wonderful machine and I love it. This is my second review to say that I am still very happy with the quality of this blender.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Chris

ChrisGippsland, VIC

Great Product, great service.

published

My Optimum H3000 2nd Generation is a wonderful machine which I use daily..
Unfortunately I accidentally damaged it and took it back to have the damage assessed. Staff at Froothie where fantastic, they assessed the damage, quickly fixed the problem and even discounted the repair bill. Good old fashioned quality customer service, I highly recommend this company.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Froothie
Athena Solutions Pty LtdFroothie
jimbo511

jimbo511

  • 2 reviews
  • 2 likes

Optimum G2.3 Platinum Blender

published

I’ve owned my Optimum G2.3 Blender since December 2016. I had a small issue with the blender within that year but the team at Froothie were extremely helpful and with a quick response, the issue was solved immediately. I use my G2.3 Blender every day for our morning protein drinks and I must say it has not missed a beat. The brushless motor in this blender is very quiet and easy on the ears. The pre-programmed settings are perfect as well. I would very much recommend this blender.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Anna H.

Anna H.

  • 5 reviews
  • 1 like

Optimum G2.6 Blender

published

I bought this blender 2 year ago & I love it! I chose it because of it's manufacturing and warranty. Customer service is excellent and very friendly. It is easy to clean and use. I had tried other blenders friend's had, but this one is the best. I would highly recommend as it is affordable and an excellent product overall.

Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Karen

KarenMurray Mallee, SA

The perfect juicer!

published

I purchased the Optimum juicer six years ago when i became vegan for my health. I have green juices every morning. It is quick, powerful and makes the perfect juices. Within 12 months i was off all medications for rhuematoid arthritis. I love my juicer. Thank you Froothie.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Page 2 of 15
See all Froothie reviews

Questions & Answers

Freddo

Freddoasked

When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)

Heather

Heatherasked

HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Warm regards
Alex

Gunther

Guntherasked

Hi, got ur breadmaker and like to know which program should I use for ready made breadmixes from the shop.
Regards,
Gunther
info@krtltd.nz

7 answers
Froothie
Athena Solutions Pty LtdFroothie

Hey there Gunther,

Thanks for your message :) As a rule of thumb, what programme you choose will differ according to what bread mix you use. For example, if you are using a White Bread mix, you would select the White Bread setting, and so on. For Wholemeal mixes, use the Wholemeal/Whole Wheat setting.

If you are looking to make bread rolls or shaped bread out of store bought mix, use the Ferment setting and allow the bread dough to complete its first rise in the machine. You can then proceed to shape the rolls and proof them for the second time on a baking tray prior to baking!

Hope this helps :)

Cheers,
Alexandra

Gunther
Gunther

What about the false advertising about the size of the bread maker?

Froothie
Athena Solutions Pty LtdFroothie

Hey Gunther,
Which false advertising? Please let me know and I will check this with the team ASAP
Best
Alex
Froothie Team

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