Reviewer Photos & Videos
I have owned my 9200A for about 12 months. After 11 months it started leaking at the base. Last week while I was making banana ice cream for the kids, I noticed a metallic sound and later found that 3 pieces of the blade broke off into the mix. Lucky I noticed the metal pieces in the ice cream or we would have ended up in intensive care that night. To date Smoothie haven’t addressed the problem with their product or fixed my issue and I have lodged complaint with the Department Of Fair Trading.
Excellent Customer Service
Would totally recommend Froothie as i have had nothing but exceptional customer service every time i have had to deal with them. They also follow up on everything and make sure that everything was to my satisfaction. They are a rare gem these days to find a company that actually cares about their customers.
Daily juice ritual
I use my juicer daily and love the compact size and incredibly happy with every juice I have made over the past 14 months. I would highly recommend your juicers. Your service centre staff are friendly prompt and communicate really well. Thank you
Selling a juicer that was never in stock
We purchased this juicer in dec and was told it would be shipped the next day... it wasn’t, we rung again and was told again it would be shipped the next day... again it wasn’t, all with no correspondence, every call we made we were assured an email would be sent. We rung again 4 weeks after we purchased the juicer to be told it was out of stock and would be 2 more weeks... we waited again 2 week and rung again (still no correspondence) to be told another 2 weeks. And you guessed it.... after the 2 weeks we rung again and were told yet again another delay... at this point we had no confidence that we would ever receive the purchased juicer and asked for a refund.
Cheap product selling at premium price
Don't buy from this company..as online they won't listen to your complaint about the damaged product...and if they reply back then will say sorry you miss used product that causes damage without physically seeing machine...here is their standard reply, "Hey this is based on years of experience that our technicians and our supplier Optimum have. The damage can not happen during normal usage. I am sorry Optimum won't be able to cover this ".
Better to buy from an electrical store where they listen to your complaint.
It is my review after sort...out my above issue with Froothie. Unfortunately, I have to write the above review before someone seriously look into my problem. One of Froothie's representatives contacted me to resolve the problem and I really appreciate his efforts. He offered me to repair the juicer and I am happy with the outcome. I got my juicer repaired back. The only reason for giving 4 stars is their initial response. Thank you Francois.
Waiting since last three months for the broken hopper of the juicer to be replaced..Every time there is an excuse for the delays..disappointed..either replace the part which is warranted or replace the juicer..why do I have to go without juicing...how long do u have to still wait..????
Incredible customer service!
I am extremely impressed by the customer service I have received, the team were very friendly and efficient. Thank you!
A beautifully designed piece of equipment
I need my daily celery juice, so when my previous cold-press juicer died, I was lost. After buying a 'regular' juicer, being horrified at its inefficiency and taking it back, I searched online till I found the Optimum 600. The half price offer and the 5 year warranty and the video all helped me say 'yes'. When I received it, I was really impressed with its heavy duty yet compact design and I could then understand why my previous cold-press juicer (another brand) hadn't lasted. This juicer gives you every drop of juice available, it's so efficient. And it was so quick and easy to clean I thought I'd missed something! Highly recommend it. My only suggestion would be to make the pusher a bit longer. Thanks, Karen :)
Full of lie and poor customer service
paid a blender through their massive google ads. spoke to their staff after 2 days was told shipped out through au post and tracking number will be emailed soon. after 1 week. no update on shipping. called their number can only left messages but never got call back. email went to the black hole. worst customer ever service you can get from this company. definitely not coming back again.
Very dodgy company
This company has my money but has not supplied my blender. They will not give me any information and completely ignore my emails. I believe they are selling stock they are not even in possession of. I’m bedridden and desperately in need of a replacement blender for my broken vitamix. But now I am stuck in limbo without my money or the blender. What a huge mistake it was giving this company a go. Avoid them like the plague.
Optimum 8200 V2 Blender
I received my Optimum 8200 today. Without doubt the most superior blender I've ever used. Incredible! Absolutely exceeded my expectations.
Amazing product - totally dependent on it
I am suing this since past three years and found excellent product compared to available products - as I have literally used many of them - most important exceptional after sales support
Amazing customer service
I handed over cash for the Optimum G2.6 quite a few weeks ago, knowing it would be delayed as this was spelled out to me though out the purchase process. It was then reiterated through the follow up emails from Froothie about purchase confirmation that there was little to no stock and it would be a long delay before more stock came through. An extra jug was offered as a part of the order if I was happy to wait and because I don’t suffer from instant gratification syndrome, I was fine to wait.
Throughout the delay I have been contacted a number...of times with an update or an offer to change my order to a different colour as stock became available and I thanked Froothie and advised that I am still happy to wait. Just to be clear, I still do not have my order yet and I am still fine with that. I also may have been offered a reward to post a review here but only after I sent Froothie the following, well deserved praise, thanking them for their efforts: ——— The team at Athena Solutions is so responsive and proactive it is literally astounding. I haven’t seen this level of customer support in over 30 years and while everyone else seems to be getting worse at looking after the customer, you guys are excelling. Thank you and keep up the amazing work! ———
I ordered the Optimum G2.6 plus extra jug over 7 weeks ago now and am yet to receive it. I was not advised at the time of purchase or after about any delays with stock and had to follow up myself after a few weeks. I was offered a free chopping board if I was happy to wait for delivery as they were 'low on stock'. I refused and said I would rather have the product delivered now. I had to then follow up several times and was told they in fact have no stock and it would be another 2 weeks. This was 4 weeks ago but I have heard nothing and still h...ave no idea when or if I'll ever receive the product. I requested a refund but that was refused on the promise the product would be shipped to me as a priority in 2 weeks. I've just had a look online and the product is showing as available for others to purchase with stock available. I cannot understand why I can't have the one I ordered weeks ago (perhaps because I paid a little less on a different sale?). Beware when purchasing from this company - it is tough to get updates on delayed stock and you should expect to wait at least a couple of months to receive your order. Update: I contacted Francois per below and he responded first by telling me my order would be dispatched today then a minute later saying it will be dispatched likely by Tuesday. I'm no wiser. shipping updates cannot be trusted, if you even get one. I have requested a refund 3 times now.
Excellent products and supports
Very happy with the company. Have ordered some replacement parts and were delivered promptly. Highly recommend them to my friends!!
Ultimatum Cold Press juicer
Very happy with my juicer. I required a replacement part. It arrived promptly with no questions asked. Very good company. Highly recommend the cold press juicer.
I've had the Froothie blender for over 5 years (best blender I've ever owned, the processing power is unmatched!). The jug developed a hairline crack just months out of warranty. The wonderful folks at Froothie were happy to provide a new jug at a discounted price and delivery was arranged within days of my request. So happy with the level of service and quality of product - both rare commodities in this day and age! Highly recommend this company and the blenders.
Got my Blender, very happy!
Ordered an Optimum blender 9200A (2nd Gen) in June and because of low stock was offered one of three options, to upgrade to a G2.3 for an additional $99, or have dispatch be delayed a month but receive a free extra jug, or get it dispatched ASAP. I chose option 2 and when I received the optimum 9200A I was so pleased!! Best blender I’ve had as it makes really smooth smoothies, blends everything very quickly and is very powerful. Made almond butter really easily and have been using it every day pretty much for normal smoothies. Cleaning is easy ...because you just put water and detergent in the jug and blend it then pour out. Just need to watch out that you wash it straightaway and not leave and of the metal gears/blades wet for long period because no doubt that wouldn’t be good for it and makes it harder to wash later.
The Optimum Induction pressure cooker is time saving easy to use. The auto pressure release feature is really great. The braise function cooks perfect beef curry and spare ribs. Love it.
Purchased a 9200A and got offered a cheap upgrade to G2.3 or G2.6 due to shipping delays with the original model (covid related). Decided to try the G2.3 with "brushless technology". Once upgrade was accepted, blender arrived really fast interstate. Was a little apprehensive because there were no reviews and it was different tech to other blenders but 2weeks in and couldn't be happier. We have made smoothies, ground rice, whipped cream and more to perfection. Having only ever owned cheaper domestic brands, we are blown away with the quality and power.
Stock issues, but resolved well by Fancois. Blender is Excellent
This thing even smashes the raspberry seeds.
Highly recommended, had 2 ninjas before. Hands down blows them away.
If the have them in, get one.
I have ordered The OPTIMUM 8200, due to low supply they have upgraded to Optimum 9200A blender with no extra cost . Customer service was very good.due to covid their is a bit delay in shipping. Can't wait for it.
Great product (be mindful of back right plastic off switch)
Ordered black Optimum G2.6 Platinum Series blender, plus and additional 1lt jug & a lifetime warranty. Total purchase price $728.
Had early customer service challenge, though resolved by their GM who took the time to call me.
Really looking forward to using the product and will report back with further review after 3-6 months of use.
Early use has provided incredible smoothies.
I havent actually received my dohickey yet :) I shall check back in when I do - which I am hoping isnt too far away - trying times ya know. Thank you for all your help so far though muchly appreciated
After Sales Perfect
Purchased a small juice blender with the option of return. Fantastic Juicer but too small so we returned and bought the larger model. Super happy. Super friendly staff. We have also purchased a blender and a wobble board and are now looking at the ice cream maker. We trust this company for quality products and reliable service.
Thank you Froothie.
Questions & Answers
Is there a 1litre jug available for the Optimum 8200
There is a 1.5 litre jug (;
Hello Alan and thank you for your question.
Unfortunately, we do not have the 1litre jug. But you can use the same jug only blend less, that should work as long as the blades are covered (this is the most important)
Hope this helps :)
Froothie International Team
When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????
Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)
HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,
Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Get an answer from our members and Froothie representatives
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