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Froothie

Froothie (page 2 of 11)

4.2 from 294 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (68)
  • Return Claim MadeYes (5) · No (61)
  • Shipping
    4.8 (38)
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mir

mir

  • 2 reviews
  • Verified customer

Broken blender jug

published

Quick answer, goodwill to help. Hope to solve the problem. After 5 years the blender's jug had broken and I need a new one. I was afraid I have to buy new blender, but I can buy just the jug. thanks!

Product Quality
Incentivised ReviewNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

Money back without complaint.

published

I ordered a new bread maker in April and when it had not arrived by early July, I asked for a refund. This was undertaken with no complaint and within days, I received my credit through PayPal. I had been disappointed when the bread maker did not arrive on time but by July, I was back at work and no longer needing amusements at home. I was impressed by the correspondence and ease of a return.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Chris

ChrisSunshine Coast

  • 4 reviews

Good customer service

published

I had a problem with my 3 year old G2.1. My email was answered courteously and promptly -couple of questions, a few photos, followed by prepaid postage label to return it for repair. It was repaired and returned, also promptly. No fuss, no quibble. Couldn't ask for better. Thank you Froothie team.

Incentivised ReviewNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
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Wil

WilMelbourne

  • 14 reviews
  • 14 likes
  • Verified customer

Product missing but they've fixed things up.

published
Product Quality
Incentivised ReviewNo
5 comments
Froothie
Athena Solutions Pty LtdFroothie
Wil
Wil
Froothie
Mario N.Froothie

But very poorly written manual

published
Product Quality
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1 comment
Froothie
Athena Solutions Pty LtdFroothie

Great product, excellent service

published

We have used our Froothie Optimum Blender daily since purchasing 16 months ago to make healthy breakfast smoothies.
A week ago we had an issue with the jug workings so we emailed the Froothie team and a reply came back the same day, asking for further details and photos.
We did this and are grateful for the immediate response of a new jug being shipped to us during this Covid 19 lockdown period.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Dounzz

DounzzSydney, NSW

  • 2 reviews

Amazing products and service

published

Froothie as a company stand by their warranty. I had two issues over the 5 years since purchase and they replaced the part straight away. I have the optimum blender and the cold press juicer and both are amazing and I highly reccomend both.

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1 comment
Froothie
Athena Solutions Pty LtdFroothie
  • Verified customer

Best customer care I’ve received!

published

About 4 months ago I purchased my third Froothie item and unfortunately, I chose the wrong item for my needs. The customer care team where incredible and exchanged it no questions asked and helped me pick a suitable replacement. Thank you so much for your understanding and being so helpful! Definitely the best customer care I’ve received!

Incentivised ReviewNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
leisaryan

leisaryanSouth East Queensland, QLD

  • 3 reviews

SO IMPRESSED

published

My husband and I bought a Optimum 600 and although as yet don't know what what the machine is like, I want to say I'm am totally impressed with the customers service from this company and even if this machine isn't as amazing as it supposed it be, I'll be finding one within this company that dose :). Made my weekend :0 OUTSTANDING CUSTOMER SERVICE, if I could give 10 stars I would.

Incentivised ReviewNo
1 comment
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances
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Rosslyn

RosslynLaunceston, TAS

My Optimum 9400 is awesome

published

I regularly use my Optimum 9400 blender that I purchased in 2014 and it still works perfectly. I use it to make well blended smoothies, crush ice, make nut butters and almond milk, puree soups and blend cake mixtures. It is a wonderful machine and I love it. This is my second review to say that I am still very happy with the quality of this blender.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Chris

ChrisGippsland, VIC

Great Product, great service.

published

My Optimum H3000 2nd Generation is a wonderful machine which I use daily..
Unfortunately I accidentally damaged it and took it back to have the damage assessed. Staff at Froothie where fantastic, they assessed the damage, quickly fixed the problem and even discounted the repair bill. Good old fashioned quality customer service, I highly recommend this company.

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1 comment
Froothie
Athena Solutions Pty LtdFroothie
jimbo511

jimbo511

  • 2 reviews
  • 2 likes

Optimum G2.3 Platinum Blender

published

I’ve owned my Optimum G2.3 Blender since December 2016. I had a small issue with the blender within that year but the team at Froothie were extremely helpful and with a quick response, the issue was solved immediately. I use my G2.3 Blender every day for our morning protein drinks and I must say it has not missed a beat. The brushless motor in this blender is very quiet and easy on the ears. The pre-programmed settings are perfect as well. I would very much recommend this blender.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Anna H.

Anna H.

  • 5 reviews
  • 2 likes

Optimum G2.6 Blender

published

I bought this blender 2 year ago & I love it! I chose it because of it's manufacturing and warranty. Customer service is excellent and very friendly. It is easy to clean and use. I had tried other blenders friend's had, but this one is the best. I would highly recommend as it is affordable and an excellent product overall.

Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Karen

KarenMurray Mallee, SA

The perfect juicer!

published

I purchased the Optimum juicer six years ago when i became vegan for my health. I have green juices every morning. It is quick, powerful and makes the perfect juices. Within 12 months i was off all medications for rhuematoid arthritis. I love my juicer. Thank you Froothie.

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1 comment
Froothie
Athena Solutions Pty LtdFroothie

Awesome

published

Value for money, can't be beaten. I've used them in my businesses and tried multiple other brands, some more than twice the price and froothie products outperform snd out last.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

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Excellent after purchase service

published
Incentivised ReviewNo
Lisa G

Lisa GSydney, NSW

  • 2 reviews
  • 1 like

Love my blender and vibrofit

published

Purchased my Optimum 9200A about 3 years ago and it is still working like on the first day. I am so happy with it. I can blend everything with it and it is my go-to kitchen appliance :)
Will be buying one for my mother in law as well as she always wants to borrow mine :D

Recently I also got a Vibrofit for my mum and she loves it :)

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Froothie
Athena Solutions Pty LtdFroothie
ABC67

ABC67Perth, WA

  • 20 reviews
  • 21 likes

G 2.6 is outstanding

published

Bought an Optimum Nutriforce 1000 and to be honest, had a few issues, however once I had been in contact with Francois from Froothie, everything was sorted out and now I cannot be happier. The G2.6 is truly a quality "piece of kit", simply outstanding and far better than anything I have used before. Great product and supported by good service. Thanks Francois and thank you Froothie. Highly Recommended!

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3 comments
Froothie
Athena Solutions Pty LtdFroothie
ABC67
ABC67
Froothie
Athena Solutions Pty LtdFroothie
Michelle

Michelle

  • 2 reviews

Blender worked great for 3 years but then started leaking

published

They did try to fix it, but when I got it back it still leaked... be careful using hot water when cleaning which i think was the cause of it.

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1 comment
Froothie
Athena Solutions Pty LtdFroothie
Kathy M

Kathy MNorth Queensland, QLD

  • 3 reviews
  • 1 like

Optimum Electric Mandolin

published
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Froothie
Athena Solutions Pty LtdFroothie
Page 2 of 11
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Questions & Answers

Freddo

Freddoasked

When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)

Heather

Heatherasked

HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Warm regards
Alex

Gunther

Guntherasked

Hi, got ur breadmaker and like to know which program should I use for ready made breadmixes from the shop.
Regards,
Gunther
info@krtltd.nz

7 answers
Froothie
Athena Solutions Pty LtdFroothie

Hey there Gunther,

Thanks for your message :) As a rule of thumb, what programme you choose will differ according to what bread mix you use. For example, if you are using a White Bread mix, you would select the White Bread setting, and so on. For Wholemeal mixes, use the Wholemeal/Whole Wheat setting.

If you are looking to make bread rolls or shaped bread out of store bought mix, use the Ferment setting and allow the bread dough to complete its first rise in the machine. You can then proceed to shape the rolls and proof them for the second time on a baking tray prior to baking!

Hope this helps :)

Cheers,
Alexandra

Gunther
Gunther

What about the false advertising about the size of the bread maker?

Froothie
Athena Solutions Pty LtdFroothie

Hey Gunther,
Which false advertising? Please let me know and I will check this with the team ASAP
Best
Alex
Froothie Team

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