Quick answer, goodwill to help. Hope to solve the problem. After 5 years the blender's jug had broken and I need a new one. I was afraid I have to buy new blender, but I can buy just the jug. thanks!

I ordered a new bread maker in April and when it had not arrived by early July, I asked for a refund. This was undertaken with no complaint and within days, I received my credit through PayPal. I had been disappointed when the bread maker did not arrive on time but by July, I was back at work and no longer needing amusements at home. I was impressed by the correspondence and ease of a return.

I had a problem with my 3 year old G2.1. My email was answered courteously and promptly -couple of questions, a few photos, followed by prepaid postage label to return it for repair. It was repaired and returned, also promptly. No fuss, no quibble. Couldn't ask for better. Thank you Froothie team.

After reading all the good reviews here, I decided to ordered an G2.6 blender. The product arrived today, but there was missing nutbag and cook book. Tried to call customer service, went straight to voicemail to leave a message. Tried the 24/7 chatroom for help, but no one was on the chatroom answering! Not a good start for me with this brand!
Here's the 24/7 chat help so far! over two days, and no one got back to me on the voicemail neither!
WED 16:49

hi
The Real Food Revolution

Thank you so much for getting in touch with us!

We will be a bit late in replying to a spike in communication over the last few days. We’re working hard and training new team members to allow us to catch up ASAP!...

I purchased a bread maker from this company. On the website it claimed it was $200 off, and then offered a further 10% discount off the $349 purchase price. I went ahead and ordered and paid, but could not activate the 10% discount. I emailed and requested the discount. I was ignored. Led to believe item was being shipped but then was sent an email claiming it was at least several weeks away. Not good enough, I asked for a refund. Then I received an email inviting me to "deposit" $100 to hold the item which I no longer wanted. Further e...

We have used our Froothie Optimum Blender daily since purchasing 16 months ago to make healthy breakfast smoothies.
A week ago we had an issue with the jug workings so we emailed the Froothie team and a reply came back the same day, asking for further details and photos.
We did this and are grateful for the immediate response of a new jug being shipped to us during this Covid 19 lockdown period.

Froothie as a company stand by their warranty. I had two issues over the 5 years since purchase and they replaced the part straight away. I have the optimum blender and the cold press juicer and both are amazing and I highly reccomend both.

About 4 months ago I purchased my third Froothie item and unfortunately, I chose the wrong item for my needs. The customer care team where incredible and exchanged it no questions asked and helped me pick a suitable replacement. Thank you so much for your understanding and being so helpful! Definitely the best customer care I’ve received!

My husband and I bought a Optimum 600 and although as yet don't know what what the machine is like, I want to say I'm am totally impressed with the customers service from this company and even if this machine isn't as amazing as it supposed it be, I'll be finding one within this company that dose :). Made my weekend :0 OUTSTANDING CUSTOMER SERVICE, if I could give 10 stars I would.

I regularly use my Optimum 9400 blender that I purchased in 2014 and it still works perfectly. I use it to make well blended smoothies, crush ice, make nut butters and almond milk, puree soups and blend cake mixtures. It is a wonderful machine and I love it. This is my second review to say that I am still very happy with the quality of this blender.

My Optimum H3000 2nd Generation is a wonderful machine which I use daily..
Unfortunately I accidentally damaged it and took it back to have the damage assessed. Staff at Froothie where fantastic, they assessed the damage, quickly fixed the problem and even discounted the repair bill. Good old fashioned quality customer service, I highly recommend this company.

I’ve owned my Optimum G2.3 Blender since December 2016. I had a small issue with the blender within that year but the team at Froothie were extremely helpful and with a quick response, the issue was solved immediately. I use my G2.3 Blender every day for our morning protein drinks and I must say it has not missed a beat. The brushless motor in this blender is very quiet and easy on the ears. The pre-programmed settings are perfect as well. I would very much recommend this blender.

I bought this blender 2 year ago & I love it! I chose it because of it's manufacturing and warranty. Customer service is excellent and very friendly. It is easy to clean and use. I had tried other blenders friend's had, but this one is the best. I would highly recommend as it is affordable and an excellent product overall.

I purchased the Optimum juicer six years ago when i became vegan for my health. I have green juices every morning. It is quick, powerful and makes the perfect juices. Within 12 months i was off all medications for rhuematoid arthritis. I love my juicer. Thank you Froothie.

Value for money, can't be beaten. I've used them in my businesses and tried multiple other brands, some more than twice the price and froothie products outperform snd out last.

This is an update to my previous review which you can read below.

I have since been in touch with Francois and we have determined my machine is faulty. I was given multiple options for making it right, including a full refund. I appreciate the manner in which this complaint was dealt with. Based on this experience alone I fully recommend further business with Froothie/Optimal.

I ordered the Evolve in the pre release period, back in July. After very little correspondence and chasing several times it was finally delivered after many delays Nove...

Purchased my Optimum 9200A about 3 years ago and it is still working like on the first day. I am so happy with it. I can blend everything with it and it is my go-to kitchen appliance :)
Will be buying one for my mother in law as well as she always wants to borrow mine :D

Recently I also got a Vibrofit for my mum and she loves it :)

Bought an Optimum Nutriforce 1000 and to be honest, had a few issues, however once I had been in contact with Francois from Froothie, everything was sorted out and now I cannot be happier. The G2.6 is truly a quality "piece of kit", simply outstanding and far better than anything I have used before. Great product and supported by good service. Thanks Francois and thank you Froothie. Highly Recommended!

They did try to fix it, but when I got it back it still leaked... be careful using hot water when cleaning which i think was the cause of it.

I have very little strength left in my hands, and dicing vegetables by hand has become impossible. For ages now, I have looked everywhere for a machine that will actually dice vegetables into uniform dice sized pieces. With a change of blades this machine also slices and shreds.

It is great to have pre-diced vegetables in the fridge ready to make soups and other slow cooked meals. With the slicing function, just having pre-sliced salad vegetables available in the fridge makes for fast and healthy sandwich or wrap preparation.

I am very happy with my purchase, and I received excellent service from Froothie.

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