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Froothie
4.3 from 258 reviews

Reviews

4.3

258 reviews
5
(187)
4
(23)
3
(7)
2
(9)
1
(32)
  • Product Quality
    4.9 (43)
  • Return Claim MadeYes (2) · No (43)
  • Shipping
    5.0 (24)
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Reviewer Photos & Videos

Chris

ChrisSunshine Coast

  • 4 reviews

Good customer service

published

I had a problem with my 3 year old G2.1. My email was answered courteously and promptly -couple of questions, a few photos, followed by prepaid postage label to return it for repair. It was repaired and returned, also promptly. No fuss, no quibble. Couldn't ask for better. Thank you Froothie team.

1 comment
Froothie
Athena Solutions Pty LtdFroothie

Great product, excellent service

published

We have used our Froothie Optimum Blender daily since purchasing 16 months ago to make healthy breakfast smoothies.
A week ago we had an issue with the jug workings so we emailed the Froothie team and a reply came back the same day, asking for further details and photos.
We did this and are grateful for the immediate response of a new jug being shipped to us during this Covid 19 lockdown period.

Product Quality
Return Claim MadeYes
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Dounzz

DounzzSydney, NSW

  • 2 reviews

Amazing products and service

published

Froothie as a company stand by their warranty. I had two issues over the 5 years since purchase and they replaced the part straight away. I have the optimum blender and the cold press juicer and both are amazing and I highly reccomend both.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
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  • Verified customer

Best customer care I’ve received!

published

About 4 months ago I purchased my third Froothie item and unfortunately, I chose the wrong item for my needs. The customer care team where incredible and exchanged it no questions asked and helped me pick a suitable replacement. Thank you so much for your understanding and being so helpful! Definitely the best customer care I’ve received!

1 comment
Froothie
Athena Solutions Pty LtdFroothie
leisaryan

leisaryanSouth East Queensland, QLD

  • 2 reviews

SO IMPRESSED

published

My husband and I bought a Optimum 600 and although as yet don't know what what the machine is like, I want to say I'm am totally impressed with the customers service from this company and even if this machine isn't as amazing as it supposed it be, I'll be finding one within this company that dose :). Made my weekend :0 OUTSTANDING CUSTOMER SERVICE, if I could give 10 stars I would.

1 comment
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances
Rosslyn

RosslynLaunceston, TAS

My Optimum 9400 is awesome

published

I regularly use my Optimum 9400 blender that I purchased in 2014 and it still works perfectly. I use it to make well blended smoothies, crush ice, make nut butters and almond milk, puree soups and blend cake mixtures. It is a wonderful machine and I love it. This is my second review to say that I am still very happy with the quality of this blender.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Chris

ChrisGippsland, VIC

Great Product, great service.

published

My Optimum H3000 2nd Generation is a wonderful machine which I use daily..
Unfortunately I accidentally damaged it and took it back to have the damage assessed. Staff at Froothie where fantastic, they assessed the damage, quickly fixed the problem and even discounted the repair bill. Good old fashioned quality customer service, I highly recommend this company.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
jimbo511

jimbo511

  • 2 reviews

Optimum G2.3 Platinum Blender

published

I’ve owned my Optimum G2.3 Blender since December 2016. I had a small issue with the blender within that year but the team at Froothie were extremely helpful and with a quick response, the issue was solved immediately. I use my G2.3 Blender every day for our morning protein drinks and I must say it has not missed a beat. The brushless motor in this blender is very quiet and easy on the ears. The pre-programmed settings are perfect as well. I would very much recommend this blender.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Anna H.

Anna H.

  • 5 reviews

Optimum G2.6 Blender

published

I bought this blender 2 year ago & I love it! I chose it because of it's manufacturing and warranty. Customer service is excellent and very friendly. It is easy to clean and use. I had tried other blenders friend's had, but this one is the best. I would highly recommend as it is affordable and an excellent product overall.

Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

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Karen

KarenMurray Mallee, SA

The perfect juicer!

published

I purchased the Optimum juicer six years ago when i became vegan for my health. I have green juices every morning. It is quick, powerful and makes the perfect juices. Within 12 months i was off all medications for rhuematoid arthritis. I love my juicer. Thank you Froothie.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

Awesome

published

Value for money, can't be beaten. I've used them in my businesses and tried multiple other brands, some more than twice the price and froothie products outperform snd out last.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Excellent after purchase service

published
Lisa G

Lisa GSydney, NSW

  • 2 reviews

Love my blender and vibrofit

published

Purchased my Optimum 9200A about 3 years ago and it is still working like on the first day. I am so happy with it. I can blend everything with it and it is my go-to kitchen appliance :)
Will be buying one for my mother in law as well as she always wants to borrow mine :D

Recently I also got a Vibrofit for my mum and she loves it :)

Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Kathy M

Kathy MNorth Queensland, QLD

  • 2 reviews
  • 1 like

Optimum Electric Mandolin

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Thomas J.

Thomas J.Sydney, NSW

Great product.. Warrenty as described and good experience with customer service

published
1 comment
Froothie
Athena Solutions Pty LtdFroothie
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Erich

ErichMetropolitan Adelaide, SA

Excellent Product

published

Froothie Optimum 600M Cold press Juicer
Order despatched immediately after only 1 phone call questioning delay.
Product has given excellent results in quantity of juice and easy to clean. A little difficult to dismantle given we are an elderly couple and hands no longer as strong as in earlier days!!!
Apples, carrots, cucumber and pineapple juice easily. Have experienced difficulty with celery stalks - have to cut into very short lengths otherwise the fibre blocks the outlet very quickly.
Any suggestions as to how best to process that type of vegetable or fruit?
Would recommend this product to anyone requiring an excellent way to enjoy fresh fruit and vegetable juice at home.

Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Dennis V.

Dennis V.Greater Melbourne (Inner), VIC

Great customer service

published
Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

Thank you so much for your lovely feedback and support Dennis :)

If there's anything at all we can help with don't hesitate to get in touch!

Amy

AmySouthwest, VIC

Best of the best!

published

I’ve had my optimum for over 5 years now and it truly is the best blender I’ve ever tried. It blends my daily fruit and veg to perfection! I broke my jug this year and the replacement was effortless and so affordable to replace. I’ll never own anything but a froothie!!

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
A Mac

A MacHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

BEST buy ever!!

published

From my morning smoothies to my ice cream desserts, the optimum 820 is perfect for my life on the road. Helps me keep healthy and create all types of wonderful things! Oh and I can't wait to make hot soup in it now winter is getting close! What a perfect travel mate!

Product Quality
Return Claim MadeNo
Honest Person

Honest PersonSydney, NSW

  • 3 reviews

Best quality, Great customer service!

published

I've owned 9400A 2nd Gen blender for a few years now. Such a powerful blender. We use it almost every day making Smoothy, ice-cream, dip etc, and it's still working like new. Have a ThermoCook as well, what a smart machine. Thank you for making high quality products. Customer service has been awesome as well when I ordered replacement jug cuz I dropped it. I also have a Vibrofit. Very happy with all these products. Highly recommend!!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Lydia

Lydiaasked

love my evolve but I just wonder if you can turn the noice down on the initial beep which comes on when you turn the machine on each time

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Lydia, great to hear that you love your Evolve :)

Regarding the volume, I have spoken to our technician and he advised that currently, it is not possible to turn it down. However, I have forwarded your feedback regarding this to the product development team so we can see what further improvements we can make in this regard :)

regards
Andrea

Luisa

Luisaasked

Where are these appliances manufactured please?

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Luisa,
It's a local brand, the products are developed in Australia, we are based in Melbourne.
The manufacturing is done in our factory in China like all other brands in the industry.
However, I would also like to add that we have all the certifications and perform quality control on all shipments.
I hope this helps If there's anything else I can clear up let me know!
Warm regards,
Alex

Matt

Mattasked

The lid on my 9200A is 'out of round'. The way it was packaged has pressed one side in, creating an oval instead of round. Is there a fix for this?

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Matt,
Can you please email us at support@froothie.com.au for more information to make sure we have we need and we will assist you ASAP. We are trying to respond to every single message within a few hours or minutes if possible. So you will get a very proper response to any emails you send us.
Best
Alexandra Froothie Team

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