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Froothie
4.2 from 315 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (63)
  • Return Claim MadeYes · No (73)
  • Shipping
    4.9 (41)
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Nada Jandric
Nada Jandric
  • 2 reviews
  • 1 like

Perfect Blender/excellent customer service

published

Ive had my blender 9400 for almost 10 years and am just now replacing blades and opting for a fresh new jug.....it does everything from making oat flour to nut milk with ease,Green smoothies end up smooth and creamy which is very hard to do with spinach and celery with other smaller appliances.
The customer service is excellent

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Bill G.
Bill G.Perth, WA
  • 2 reviews
  • 2 likes

Great customer service and products

published

One of the most professional customer experiences i have had. Jug from blender damaged while being used. After short, responsive and constructive communication part was replaced. Such a positive customer experience is very rare in todays world. Recommend blender products as well.
Bill

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Elle
ElleSouth East Queensland, QLD

We absolutely love our Blender!!

published

We are a busy Retreat business and our 9200A blender is an absolute lifesaver! We use it so much and it is used for anything from soups, juices, smoothies, but also blending nuts, seeds, and literally anything! It's so powerful and simple to use! You will not regret this purchase!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Fantastic customer support

published

I needed some part to my amazing optimum 600 juicer bought in 2014. I wasn‘t even sure if I could get them as I had stored my juicer for a few years due to travel. I found my old invoice and contacted froothie. Within days I had a reply with perfect solution. I ordered my parts and again promptly received them and now my favourite juicer has been given a new least of life. I use it every day for my celery juice. Thanks so much.

Product Quality
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Clare
ClareSydney Surrounds, NSW
  • 2 reviews
  • 1 like

Fantastic Company - Definitely buy again!

published

I purchased the Thermocook Pro M 2.0 and it is fantastic. What has surpassed my expectations has been the great customer service I received when asking questions relating to my purchase. Not only were they extremely friendly but they were super fast to respond. I would buy again purely based on the customer service. Great work guys!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Shae
Shae
  • 2 reviews

Excellent customer service

published

The product I purchased was out of stock of a blender so the team at Froothie gave me a free upgrade. They were so fast getting back to me and making sure I was satisfied as a customer.

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Froothie
Athena Solutions Pty LtdFroothie
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caztrick
caztrickTasmania
  • 24 reviews
  • 8 likes

Amazing company

published

Love love LOVE this company. The blender is absolutely first class. Tips it up, shreds it up, makes the best smoothies and anything else. Trust me they don't lie.

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Product Quality
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Froothie
Athena Solutions Pty LtdFroothie
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Lenore Davi
Lenore DaviLithgow NSW Australia
  • 4 reviews
  • 1 like

Outstanding customer service!

published

Since purchasing my juicer, Froothie has been so helpful in supplying me with extra optional parts, a service checkup when I did not follow the instruction book correctly and got it all jammed up, and a replacement part when I accidentally broke the bowl. Their communication is excellent. And I love knowing that I can replace parts when I need them instead of having to buy a whole new item.

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Froothie
Athena Solutions Pty LtdFroothie
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Mark S.
Mark S.Victoria

Thermocook Pro M 2.0

published

This is a GREAT product we tried it out on some Scones first worked perfect and tasted great. Next we tried the Lamb Stew from the main menu' meat was cook so tender it melted in your mouth. Amazing product wish I had found it sooner. Customer service is AAA+ at Froothie could not have been any better.

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Froothie
Athena Solutions Pty LtdFroothie
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Candy
CandySydney Surrounds, NSW

Healing juices , healing vibes

published
Product Quality
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Froothie
Athena Solutions Pty LtdFroothie
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Jenny
JennySydney, NSW
  • Verified

Froothie Optimum G2.6 Platinum blender - positive review

published

I purchased a Froothie Optimum G2.6 Platinum blender for making nutrient dense vegetable smoothies. The blender seems to be very good quality - it feels and sounds solid, and the vegetables and nuts all blend beautifully together into into a smooth texture. I will try making some almond butter next as the recipe sounds very quick and easy too.

Product Quality
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Incentivised Review No
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Froothie
Athena Solutions Pty LtdFroothie
Amy
AmySouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Amazing products incredible customer service

published

I purchased my blender a couple of years ago now, and it has worked perfectly. Recently had an issue and contacted customer service and they have been incredibly helpful with everything to get the issue solved. Highly recommended company and products.

Product Quality
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Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Samaria B.
Samaria B.South East Queensland, QLD

I really love my vibrofit pro!

published

Id never used a vibrating exercise device before but was curious and after much research I took the plunge. And boy am I wrapped I did. Nearly year on andit is still one of my favourite parts of my daily routine. I try for at least 2 rounds if not 3 and always feel so good afterwards. Just remember to flush yourself with lots of water afterwards too :) As for Froothie - I'm someone that appreciates old school customer service with humans at the end of a phone line and this is definitely what I received. Plus the helpful product knowledge and overall service of the business was really thorough which I value greatly. Thanks team for the encouragement with this product. Zero regrets and lots of wobbling gains ;)

Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Samaria B.
Samaria B.

Thanks Alex. That's great !

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Exceptional product and service

published

I bought my Froothie Blender 3 weeks ago and am thrilled with it. Not sure how I've managed without it. Also the service I have received from when I first ordered right through to a question about filling in my warranty has been exceptional - leaves many other companies way behind - well done :)

Product Quality
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
Lesley
LesleySouth West, WA

Optimum G2 blender

published

I love this company, I have used this blender a lot and it’s been a real bonus in my life. I love smoothies but hate lumps. You never get lumps with this blender. It’s great for soups and hot drinks too. It makes great nut butters and milk. I have had one small issue but the customer service is fabulous. It’s very quick, polite, and just good old fashioned helpful and I have had the blender 4 years!

Product Quality
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Page 1 of 3

Questions & Answers

Alan
Alanasked

Is there a 1litre jug available for the Optimum 8200

2 answers
Nada Jandric
Nada Jandric

There is a 1.5 litre jug (;

Froothie
Athena Solutions Pty LtdFroothie

Hello Alan and thank you for your question.
Unfortunately, we do not have the 1litre jug. But you can use the same jug only blend less, that should work as long as the blades are covered (this is the most important)
Hope this helps :)
Best
Alex
Froothie International Team

Freddo
Freddoasked

When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)

Heather
Heatherasked

HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Warm regards
Alex

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