Leaks so much it almost never works - GREAT service by Fujitsu
Edit: Fujitsu doing good customer service in response to this review. They contacted me and offered to do a free inspection of the unit to find out why it has been such a problem. Turned out that the original faulty install (not by Fujitsu) was compounded by an repair job that critically damaged the unit and created a safety hazard. With the helpful Fujitsu technician's report I was able to follow up the company. My unit has now been replaced with a new Fujitsu 5KW system and I am getting a Fujitsu technician to come and check that everything i...s as it should be. I don't think I have ever received such good customer service from a company before. I'm really grateful to them for contacting me and helping find out what was wrong. From now on I plan to prioritise using Fujitsu's service team for any works because whilst a bit pricier I think I can rely on them to do the job well. Also excellent support from the Fujitsu sales team when I had questions whilst negotiating for the replacement system with the other company. Honestly 5 / 5 stars. Original review: When this unit works, it is great. Ours almost never works. Installation was done wrong and 'fixed' after the warranty expired. Concerning that it was so easy to install wrong and when being repaired (although you wouldn't notice it had been), they said many of this model were installed wrong - how does that happen?! Still needs regassing regularly to work at all and generally only for a brief period. Our outdoor unit and pipes seem very vulnerable to Australian weather conditions. I feel like my unit is a right lemon and I just want to be rid of it. Going to just give up and use Choice to pick a replacement.
Purchased in December 2014 at Ambience Air Midland for $2,000.00.
I purchased this air-conditioner from the good guys last Aug. I installed it in my living room/dining room. It works perfectly in both cooling and heating. It also very energy economic.
Purchased in August 2019 at The Good Guys for $1,189.15.
I bought it in aug 2014 but only installed it in June 2015 when my house is completely built. I had the unit for nearlyh 5.5 years now. Recently, my tenant complains of a very bad smell when he turns it on. Two tradesman with refrigeration licence has inspected it...one even tears the unit apart to look at it. he says there is no mould around cooling coil. The unit is still working but the smell persists. They could not work out why it is ... and so they are recommending that I have to chuck this unit out and buy a new one. I thot Fujitsu is the best and its just 0.5 months past warranty so I am not covered...so I am not sure I have faith in this brand anymore.. what could have caused the bad smell???
Purchased in August 2014 for $1,800.00.
Very quiet and efficient
This air con is fabulous. I recently switched from LG to Fujitsu and I am so much happier. Easy to use settings and program and sensor features are awesome. 4 star energy rating. Very quiet indoor and outdoor unit
Purchased in November 2019 at Teknicool for $2,200.00.
Great and quiet
Great air conditioner and very quiet. Easy to use remote and clean unit. Great looking unit and works well. Light and easy to install. Great rewards from Fujitsu when bought the unit.
Purchased in July 2019 at Joyce Mayne for $1,400.00.
Does a great job of cooling & heating, BUT no wifi control and a confusing AF remote control are it downsides.
Yes, its energy efficient.
Not satisfied with the remote control. It should be connected to wifi and controlled via an iPhone app! Its 2019, even my toothbrush has an app.
Works well in extreme weather i suppose.
Purchased in February 2018 at The Good Guys.
Ran for 4 hours then a loud noise from the fan
Had the new Model ASTG18KMTC installed this morning Looks great but after 4 hours the fan started to make a shocking noise so I turned it off and let the unit rest for a few min then turned it back on and not more than 2 min the noise started again Not happy $1600 for some thing that did not even last a day
Purchased in November 2019 at Harvey Norman Retail Stores - Appliances for $1,600.00.
Very quiet and efficient
Had this installed January during heatwave, haven’t looked back since. We’re worried about the expense of running but has been so worth it. Great for cooling and heating - managed to get rid of old electric heater this has been so great. Super quiet inside and outside and stylish looking units.
Purchased in January 2019 at Myer Online Store.
Perfect apartment air conditioner
This air conditioner was perfect for our 2 bedroom apartment. However, take care with how you plan to drain the unit, since it does produce a fair amount of water when in use.
Purchased in November 2018.
Slim and powerful machine and happy user
Very powerful small machine. We bought it in summer and installed it in the living room. It cools the living room, the door way and even 2 small bedrooms. The house is 110 square metres. we found this is enough for us as we only need to cool the bedrooms without being too cold. It also warms the living room, dining room and kitchen in winter If we close the door to entrance. Really happy with it. Highly recommend.
Purchased in January 2019.
Excellent product overall.
This unit initially actually gave me a real scare the first night it used it overnight when I woke up hearing gurgling noises and thought something was wrong with the product .But since getting used to it and reading the booklet and understanding the noises I'm now not afraid its going to break down and have come yo really like it very much Its a great product which works beautifully and is fantastically economical and efficient .I'm actually very inpressed with sciences progress in making clean effective five products that work like magic and are a lot less harmful to the environment and so quiet for neighbours .Its really fantastic .
Purchased in October 2018 for $1,199.00.
Very noisy with heating and gurgling sounds
This unit is very good for cooling However it is noisy with refrigerant sounds, which apparently is normal ,and blows warm and cool air around the room Its not suitable for a bedroom unless your used to noises .The new gas ,the r32 does not get warm like the 410 gas does and it doesnt get warm like the r22 did .The old air conditioners were far better ,smaller less Intrusuve in the room, quieter,and warmer in winter and colder in summer .The new technology is noisy and best just for cooling .On the plus side they are economical Very good for ho...t climates. It's cold here and honestly old fashioned oil heaters were much better and even still a gas heater is much cosier and warmer than the air conditioner ,and almost totally silent But gas is expensive.Wood fires were the nicest of all and coal was great
Purchased in October 2018.
Quiet, efficient and flexible
This Fujitsu Reverse cycle split system is fantastic. It is quiet but quickly cools the large bedroom/ensuite/walk-in robe area. It can be run as fully automatic based on the temperature set and will either cool or heat but can also be run manually based on settings input by user. Everything is done by the remote control.
Great cold breeze
I have recently purchased x2 split systems and they are great within matter of 5 minutes Yukon can feel the difference in the cool breeze. It's extremely powerful and the cold travels well. Definitely recommend 2.5kw is great for main bedroom and 5kw for a big living space is great
Purchased a Fujitsu air con and it dose a pretty good job. I love the sleep function on the air con as it mean I can leave it on when I’m in bed but not have to leave it running for the whole night. I would strongly recommend this product.
Questions & Answers
Hi I have this installed. The remote is attached to the wall (it’s a square one). The screen went black the it’s changed to white. It still turns on just can’t see anything, what can I do to fix this?
Hi Family, Thanks for reaching out to us on Product Review, sorry to hear you are unable to see anything on your remote control. It sounds like the LED Screen has broken, please call Fujitsu Assist Tel: 1300 364 484 for price and availability for a new remote. The Fujitsu Assist team will do their best to assist you.
I have 2 of these models, they randomly turn off and can not be manually turned on despite turning the units off & on as well as at the switch in the power box. The timer can't seemed to be turned off.
They randomly come back on in the middle of the night/early hours of the morning.
Have you set the clock to the correct time/day?
Yes several times, the a/c unit turns its self off between 4.30pm & 7pm (different time each day) and no matter what I try it won't restart. There was no problem for around 1 month then it started turning off, I ensure the energy saving function is off just in case that was the issue but still no luck
Hi Lisa, Thank you for your question, please call Technical Support Tel: 1300 364 484 and they will be able to assist you.
We just had a fujitsu ASTG18CMCA (COOLING ONLY) 5.0KW(C) system installed and by all accounts it should be big enough, but it seems to take for ever to cool down. Now we do live in the tropics so it may have to work a bit harder, but that's what air conditioners are supposed to do. I've measured the room and it comes in at just under 40 s/m. Now this unit should be ample, but it seems to be struggling, any answers, thanks.
Hi, as you probably know. Your unit should cool 35 to 60 sqm. What i would do is block under the doors in the area that's to be cooled and close all other areas where cooling is not needed. If that doesn't work, then you unfortunately have to deal with customer care fobbing you of to one of their warranty contractors. Then if your lucky someone may come and see you this year sometime. Good Luck :)
Just to add, I was told by a technician not to run my unit on economy mode if you have it. (LOL, really)
Hi Rob, Thank you for contacting us. It would be best for one of our technicians or agents come and ensure it is working correctly. You can contact our Assist team on 1300 658 840.
Get an answer from our members and Fujitsu representatives
|Category||Split System Air Conditioners|
|Features||Inverter, On/Off Timer and Remote Control|
|Cooling Power||5 kW|
|Heating Power||6 kW|
|Type||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||3.5 stars|
|Heating Energy Rating||3.5 stars|
|Operating Temperature for Cooling||-10 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃|
|Indoor Unit Dimensions||295 x 940 x 270 mm|
|Indoor Weight||14 kg|
|Max Indoor Sound Pressure Level||46 dB|
|Outdoor Unit Dimensions||620 x 790 x 290 mm|
|Outdoor Weight||40 kg|
|Max Outdoor Sound Pressure Level||47 dB|
|Max Outdoor Sound Power Level||65 dB|
|Manufacturer Warranty||5 year(s)|
- GTIN13: 9328420044628 and 9328420047049
- MPN: ASTG18KMCA
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