Reviewer Photos & Videos
Very good aircon.
This is a very good unit. It heats the house quickly and economically. The settings are easy to understand and set and the remote control simple to use. It cools extremely well on the hottest Queensland summer day, and, when on the QUIET setting is not at all intrusive. Looks good too.
Good unit When it’s working. But there is a problem.
Great unit when it’s working. I purchased and had it installed maybe 4 months ago. In the last 2 weeks, it suddenly stops heating, goes into blowing low amounts of cool air. If i turn it off, it whirs for about 10 minutes, then finally shuts down. When i turn it back on, it takes another 10 minutes to start heating the room again. This only began to occur in the last two weeks. Please advise? Does it need repair? How to make a warranty claim?
Purchased in January 2020 for A$1,400.00.
- Lifestyle ASTG30KMTC (8.5kW / 9.0kW)
- Verified purchase
Great Reliable Air Con
Very satisfied with this air con/heat pump. Works great, cools in summer, heats in winter (as it should). Even in heavy frost its rare for it to cut out due to the cold. The only heating we have in a 110m2 house. Would happily recommend
Purchased in August 2019.
DO NOT BUY FUJISTU
The biggest waste of money I have ever spent. Unit worked fantastic for the first 3 months then it started to cut out approximately every half hour for about 15 minutes. I contacted the guy that installed my other splits, I contacted Fujistu who sent a refrigeration mechanic over. Both couldn’t find a problem even though when it’s 40+ degrees, it cuts out. When it’s 8 degrees outside and I have the unit on heat at 30 degrees, it still cuts out. I was told by the Fujistu rep that ‘this is its normal operation’. If I knew that this was its ‘norma...l operation’ then I wouldn’t have wasted my money on buying what I thought was a good brand of spilts, to fill my whole house. Unless you want to stay cool for half hour and then the split warm your house back up because it’s cut out then just stay away from Fujistu. I am now stuck with thousands of dollars worth of Fujistu splits that apparently I can’t do anything about.
My nocria and my friends broke down now the obsolete
Nocria Fujitsu was supposed to be flagship air-conditioning with auto cleaning filters.
But it turned out to be bad news and not even listed on Fujitsu diagnostic application for identifying faults with LED lights.
I had a technician look at it and said third one this month total crap.
Next aircon will be either Panasonic ,Hitachi or Mitsubishi good luck with fijitsu guys very expensive crap
Purchased in April 2017 at 100% for A$3,000.00.
- Lifestyle ASTG34KMTA (9.4kW / 10.3kW)
- Verified purchase
Product works great, the energy efficiency could be better but this is one of the larger units.
Heats and cools our larger lounge room and the smart sensor works particularly well.
We did have a leak in the condenser coil but we called the retailer and we had some one out to replace the part under warranty.
- Lifestyle ASTG18KMCB (5.0kW / 6.0kW)
- Verified purchase
Although it doesn’t seem as strong as my Mitsubishi heavy machine it does an adequate job of heating and cooling. Remote could be easier to read at night. Filters seem flimsy
Purchased in October 2019.
- Lifestyle ASTG09KMCA (2.5kW / 3.2kW)
- Verified purchase
Fujitsu is a great product and brand wow. Keeps the family cool in summer and warm in winter. Great all year round highly recommended for family or business that appreciate good quality.
I purchased a Fujitsu Air Conditioner in May 2019, however, 3 months ago, the remote control did not work, I contacted Fujitsu via their web site,
emails and calls.
They repeated asking much information, I email them a few times my invoice, photo of the damaged remote control that was Fujitsu battery problem.
I spent much time for replacing the damaged remote control. I am very disappointed with their poor services.
Finally, I got their manager, I am lucky the problems solved.
- Lifestyle ASTG18KMCA (5.0kW / 6.0kW)
- Verified purchase
I purchased this air-conditioner from the good guys last Aug. I installed it in my living room/dining room. It works perfectly in both cooling and heating. It also very energy economic.
- Lifestyle ASTG12KMCA (3.5kW / 3.7kW)
- Verified purchase
Great R/C aircondioner
Had two of these units for over a year with problems. Economical on power, quiet and easy to operate. The control unit is well designed to show only the necessary functions. You only need to slide down the cover to make any additional settings. Easy to clean and maintain.
Loud noise from fan upon installation.
Also as from another review, I purchased two units and when subject unit was installed it immediately made a very loud noise from the fan. The licensed installer checked inside the unit to investigate if anything was rattling on or in the fan. The noise seemed to go away. The noise now comes back sometimes on start up and the installer has returned to check the problem and there appears to be something to do with the fan. Luckily we have also recorded this problem on the mobile phone. I called Fujitsu and was given the details of several nomin...ated Fujitsu repairers and contacted the nearest. He was very prompt and actually inspected the unit within about 5 days from my call and came out on Thursday 09/04/2020 - day before Easter Friday - he said it would need parts. The first unit is working perfectly.
Fujitsu inverter split system aircon 8.5 kw asthma30kmta faulty disc in head
This unit broke down twice in the middle of summer. Under warranty they said go back to installer, Keane air didn’t care as he had his money for installation. Went to other company that covered warranty and it takes many calls to Fujitsu and company that covers warranty. They have put a new inside unit in my house, they kept dropping unit and put two dents in my tv unit. Will never deal with Fujitsu again do not buy.
Worst airconditioning brand do not buy!!
I purchased a.9.4kw reverse cycle aircon 1 year ago for $2,400. It seemed to be working well until all these error lights appeared and no air was coming out. Upon calling Fujitsu I was told there was a two week wait to even get a technician out to have a look at the unit. Meanwhile it’s the middle of summer and we are going through a heat wave. I have a toddler and a 6 week old newborn. My neighbour who installed the unit and who is a qualified installer had a quick look and said it was the main electrical board that had broken. This is a major...problem. I called Fujitsu asking since there is a 2 week wait with their ‘preferred technicians’ could we get our own and bill Fujitsu to pay for the repair. But they were rude when talking to them and said no. I have had Mitsubishi and Panasonic’s in the past and none have broken in 1 year not to mention Fujitsu is more expensive and I believed they had a better reputation. Still waiting for a technician to check out the unit. This is not good enough, just goes to show the amount of warranty claims and broken units if the wait time is 2 weeks for repairs. I bought an airconditioner for my family and children especially for this extreme heat we have in summer in Brisbane Instead the 1 year old unit isn’t even working. Anyway I would never buy a Fujitsu again nor recommend one to anyone
I bought it in aug 2014 but only installed it in June 2015 when my house is completely built. I had the unit for nearlyh 5.5 years now. Recently, my tenant complains of a very bad smell when he turns it on. Two tradesman with refrigeration licence has inspected it...one even tears the unit apart to look at it. he says there is no mould around cooling coil. The unit is still working but the smell persists. They could not work out why it is ... and so they are recommending that I have to chuck this unit out and buy a new one. I thot Fujitsu is the best and its just 0.5 months past warranty so I am not covered...so I am not sure I have faith in this brand anymore.. what could have caused the bad smell???
Purchased in August 2014 for A$1,800.00.
Very quiet and efficient
This air con is fabulous. I recently switched from LG to Fujitsu and I am so much happier. Easy to use settings and program and sensor features are awesome. 4 star energy rating. Very quiet indoor and outdoor unit
Purchased in November 2019 at Teknicool for A$2,200.00.
Great and quiet
Great air conditioner and very quiet. Easy to use remote and clean unit. Great looking unit and works well. Light and easy to install. Great rewards from Fujitsu when bought the unit.
- Lifestyle ASTG09KMCB (2.5kW / 3.2kW)
- Verified purchase
Works great for my house but not so much for my neighbour's TV reception
Had 4 units installed in September this year. All units are working fine however one of the units is affecting my neighbours TV reception as per the attached pics. Seeking to find out why? When the offending unit is switched off at the external power outlet TV reception returns to normal. Installation was via licensed electrician and air con installer. Electrician has advised all units are earthed correctly. Neighbour already has a TV antenna amplifier installed. Any assistance to resolve this matter would be much appreciated.
Purchased in September 2019 for A$999.00.
Does a great job of cooling & heating, BUT no wifi control and a confusing AF remote control are it downsides.
Yes, its energy efficient.
Not satisfied with the remote control. It should be connected to wifi and controlled via an iPhone app! Its 2019, even my toothbrush has an app.
Works well in extreme weather i suppose.
Advertised to have Wifi connectivity but it doesn't
I purchased the ASTG24KMTC model for use in our BnB. I was tossing up between a few different brands with a wifi feature but ended up picking the Fujitsu as it had the best energy rating. The Wifi is important in a BnB as guests tend to leave units running when they are out so being able to turn them off, or put them in energy mode after extended periods is helpful to save energy. After installing the unit, and spending ages trying to figure out the wifi instructions, I contacted Fujitsu customer service for help only to be told that this feature doesn't work and they have no idea when it will.. So disappointing, I feel a bit duped! I wish I had have gone with another brand now that did have this feature.
Purchased in November 2019.
Questions & Answers
Hi, I recently bought Fujitsu 7.1Kw astg24kmtc it has WiFi connectivity option but when I tried connecting it through FG Lair app it didn't paired. I read the operating manual and it mentioned about this wireless Lan adapter which didn't come with the package. I checked the indoor unit and the slot for adapter was empty.
Can you please tell me how am I suppose to connect it through WiFi when it's missing the adapter. What's the point of giving that option. Thanks
HI TS, In regards to your question we are expecting an update soon for the adapter. We can offer the anyWair wifi device if you are interested, please visit the website for all information https://www.fujitsugeneral.com.au/anywair
Hi, can you please elaborate what does 'expecting an update soon' means?
Is it like Fujitsu hasn't made the adapter yet or we in Australia hasn't received it yet?
Thanks for your earlier reply.
Hi TS we are still waiting to hear when the adapter will be available in Australia. Any updates regarding this will be announced on our website. www.fujitsugeneral.com.au
Hi, I just had my ASTG24KMTC (7.1-8) fitted today, (as my other Fijitsu AST24LBAJ just died)when guy who installed left I was on phone, I turned heating off via the remote and when I came back turned it on it took about 2-3 minutes to feel air coming out and seemed to also take quiet a while to heat up, even with fan on high and temp up at 30deg, my oldie used to turn on straight away and heat up perfectly straight away, this should be upgraded version I’m disappointed if this is normal, anyone else find this?
Hi Carlee, Thank you for taking the time to place your comments on Product Review. In regards to your questions, it is normal for 2-3 minutes to feel air coming out. We suggest you to use a slower speed, medium to low and set to a lower temperature. In winter it can be tempting to pump up the temp on your air con to warm the home quicker. ❌ This creates unnecessary pressure on the system and doesn't heat the room any faster. We recommend setting your air conditioner to 23 degrees or lower to keep your home comfortable during winter. If you would like to chat to our technical team Tel: 1300 364 484.
There is no air coming out for the first 2-3 minutes at least, after being switched on
There’s nothing happening in that time at all
Hi Carlee. In cooling the air flow will start straight away however if the fan started straight away in heating before the indoor coil was warm, you would feel cold air being blown at you. The 3 minutes period is when the indoor unit heats up where the outdoor operates and sends hot refrigerant to the indoor. Most air conditioners do this.
Just waiting on my $150 cash back .
Any idea how long? I bought it four weeks ago... Thank you......
Have only used it four times. Every time has been great except tonight. It stopped working and then was putting out a bit of cool air and I got quite cold. It's very cold out side with frost everywhere. I don't want it turning off for a long time like it did. It's working ok again now... it's a nice unit over all.
Also a suggestion for your tech team and designers, for future models. A manual over ride switch would be so used....and so useful .... There are many reasons one may want the manual over ride to work.
Hi Layna, Thank you for taking the time to place your comments and rating on Product Review. Please can you kindly DM us your claim id so we can check the status of your claim immediately. As per the terms and conditions of the promotion it can take up to 4 weeks from when you receive your approval email. We appreciate your feedback regarding the manual override which will be forwarded.
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