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Fujitsu Designer
ASTG09KUCA (2.5kW / 3.2kW), ASTG18KUCA (5.0kW / 6.0kW), ASTG12KUCA (3.5kW / 4.3kW), etc... (See All)We have 3 in our BnB. Good air conditioner but it has a weak cog that lifts the front cover up. This is for aesthetic purposes only. The cog broke on one after a few months. We thought it may have been rough handling however, the front cover was replaced by Fujitsu. Good service, but a $250 cover for a $2 broken part?! A couple of years later another the cog went on another machine. This time we were certain it was not rough handling. The cog is just not strong enough. After a couple of phone calls, Fujitsu agreed it was a design fault (it was ...
Read moreon their list of design faults) and once again replaced the whole front cover and with their own designated technicians. They were waiting for the $2 part (which you can not buy), but it didn't arrived. It needed a little 'pushing' with customer service but, in the end, they were excellent.Purchased in at Through Electrician..
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OK, but I would recommend the Lifestyle or Classic models
I got "talked up" into the Designer range. I have since regretted the decision and with the benefit of hindsight should have stayed with the Lifestyle or Classic, as in my view there are a few little niggling issues with the Designer.
The first one is that the front plate / cover is motorized. When the air conditioner is turned on, this cover moves forward a little and lifts up to expose the air outlet. To me, it is an unnecessary feature that could well become a maintenance problem down the track. This motorized cover has to be moved to...
Read more access the filters, and looking at the mechanism, it does not give me confidence that it will withstand the routine access required over the years. The second niggle is that when the front plate lifts away, the bottom of the front plate is only a millimeter or so clear of the unit. On a few occasions to date, a minor vibration in the interior fan (which is quite normal for all A/C) causes the front plate to rub against the unit. This results in a buzz/chattering sound that comes and goes. Quite annoying when it starts doing this a 3AM in the morning. The third niggle is that the external unit (delivered to me) has compressor chatter/drone in some operating modes. While the sound level of the droning noise is very low - and probably won't disturb most people - it is perceptible (and annoying) to me. The installer has done all the right things by installing good rubber mounts. (Put this another way, the new Fujitsu unit makes way more compressor noise that the 15 year old Daikin it replaced.) Fourth, even though the Designer range has a price premium over the Lifestyle and Classic range, a close read of its specifications reveals that it has marginally poorer energy efficiency than the cheaper units. Really????? My advice is that if you really like the looks of the Designer range it will be an OK unit. Otherwise, I would suggest sticking to the Lifestyle or Classic models.Purchased in .
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Hi John, Thank you for taking the time to place your comments and rating on Product Review. Your feedback is important to us and has been forwarded to the Product Department for future improvements. ...
Read more Please contact Fujitsu Assist if you wish for a Fujitsu Technician to inspect your unit Tel: 1300 364 484.I have made an account just to share my frustrations with this heat pump. I did not buy this nor would I have bought it, it came with the house.
This has got to be the worst designed heat pump to try and clean out. The panel does not stay open by itself so you have to hold it open with one hand and try and get the filters out which is reasonably easy enough but it does get dust everywhere trying to pull the filter out through it. However unlike any heat pump I've seen before, it has a panel with a grid on it between the outer panel and filter...
Read more, to hold the filter in place I assume. This middle panel gets absolutely caked in dust and mould and to take it out you have to unscrew it and unclip it. It then has two further non washable filters on it under the mesh filters. If that isn't bad enough it also has a non removable plastic grid grill over the mesh filter on the top side of it which gets covered in dust aswell. The other air conditioners I have don't have any additional grills on top of the mesh filters and the filters can be easily removed and cleaned. There's also lots of hard to clean grooves and crevices that fill with dust and mould. Why I write about my frustration cleaning it is because it gets full of mould and dust. I don't keep a dusty or mouldy home but this thing gets covered in black mould on the filters and the fins, and under the panels, and then it starts stinking! The coils behind the filters also get covered in dust. I have to clean it out every week. It also spits water out of it on occasion, usually when changing the fan speed. Additionally the fin oscillation makes a loud creaking sound. Initially I thought there was a problem with it such as a blocked hose or something. But after having a Fujitsu technician out I'm told there's nothing wrong with it and that all air conditioners get mouldy and spit water out of them, and that the oscillation noise is within the manufacturers specifications. I mean to say it spat a lot of water right in the technician's face. I've never had any of those issues with past air conditioners from different brands or any of the other (all non-Fujitsu) air conditioners in my home and I won't be paying the $430 bill from them! So anyway I'll be replacing it with a Panasonic one with an ioniser that inhibits that growth of mould and odors. I think this sounds like a must have feature if you're living somewhere humid.- Build Quality
- Ease of Use
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And any reviews saying it is quiet have to fake because it is loud even on the lowest fan speed!
Hi Sally, Thank you for providing your review, your feedback is important to us and has been forwarded. Please call Fujitsu Assist if you wish to discuss this further Tel: 1300 364 484.
- 4 reviews
- 5 likes
So this has a flimsy plastic arm that raises the front to expose the air vents which has faulted on two of my four units. Purchased in 2017 from Ezyair and faulted in 2019 just outside of warranty. It's worth noting that I have all my air cons serviced annually and I clean the filters myself quarterly so they are well looked after.
Fujitsu, with some cajoling fixed these under warranty but now one of the repaired units has faulted again so I'm going through the process of trying to get this repaired under warranty as it's a bit of a joke.
I w...
Read moreouldn't recommend this product, why would you not make such an essential part out of steel it's just poor design. I spent $5000 on 4 and I have no doubt i'll end up having to replace them. They heat and cool really well, although the ticking and clicking on the one in the bedroom means I never leave it on overnight as it's disturbing.Purchased in for $5,000.
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Hi Rebecca, Thank you for taking the time to place your comments on Product Review. Your feedback is important to us. Please contact us so we can discuss this further with you Tel: 1300 364 484 Fujitsu Assist
Find out how Fujitsu Designer compares to other Split System Air Conditioners
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- 2 reviews
got that device July 2019. Working fine for heating and cooling. Takes ~5 minutes to get started,...
Question though: Last year, when we turn on heating, there was quite a bit for water coming out of the outside unit. We had the installer come back to attach a pipe so water is not running down the external wall.
This year, we're heating quite a bit and so far,... no water whatsoever!
Is there supposed to be constantly condense water from the outside unit in heating mode? Again, there's nothing so far, even when heating all day.
Just checking if that's fine as such, or if the pipe might be blocked causing a (long term) damage?
Thanks
(location: Sydney)
Purchased in at Appliances Online for $1,392.
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HI Erdbrink, Thank you for taking the time to place your question on Product Review. The technical support team have reviewed your question and can confirm your air conditioning unit is functioning no...
Read morermally. Please don't hesitate to contact us if you have any further questions, your comments and feedback are important to us and you can always call our Technical support team who will happily discuss anything further with you Tel: 1300 364 484- 3 reviews
I have had this unit for just over 5 years and have noticed how noisy it is compared with other brand air conditioners that I have had installed in other rooms. Unfortunately, I had this fitted in our bedroom and find it unsuitable for a quiet environment with a 'ticking' sound when the thermostat cuts in and the fan stops.
Purchased in for $1,700.
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Hi Valued Customer, we would suggest for you to contact a technician to review the noise coming from your Fujitsu Air Conditioning unit or call to speak with our technical support team who will happily discuss this with you Tel: 1300 364 484.
- 8 reviews
- 4 likes
Have installed these in our last two houses and looking to use them again in the next!
We have owned 4 of these designer split systems in our last 2 homes. Both places we had a 5kw and 2.5kw units.
Their performance has been excellent! Even on the hottest summer days we have had running the two units in our home have kept it cool.
We have never had an issue with the units and are constantly being used. We no longer use Gas ducted heating because these units perform so well.
We just bought our next new home and I'm seriously thinking of buying these again.
Only down side is that in the past 6 years this unit hasn't advanced. Many of the other competitors now offer wifi conectivity. It will be out of the Fujitsu Designer range or the Daikin Zena ranges.
Purchased in at The Good Guys.
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Hi Dean, Thank you for providing your feedback on Product Review. We do have our anywAIR technology that is compatible with our range of Split System Air Conditioners. Information can be found on o...
Read moreur website https://www.fujitsugeneral.com.au/ Our full range of air conditioners is available there as well.Related Articles
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- 2 reviews
Had it for 5 years and had to get it repaired twice in that time. It’s now a month out of warranty and it’s not working again!!!
I just got repair quote from Fujitsu for $834.17 (turns out that the coil is now broken)!!!
I’ve hardly been able to use it in the time I have had it due to issues, so I definitely would NOT recommend this product if you want something long lasting (even if it does look nice).
Purchased in at Appliance Central.
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HI Janey, Thank you for providing your feedback. We are sorry to hear about your experience. Can you please email us the details of your purchase, any service reports you have and your quote to conta...
Read morect@fujitsugeneral.com.au so we can look into this further for you. Please quote reference number 615112. Thank youBought this about 6 months after comparing many and went against a few suggestions due to its sleek design.But proved to be very ineffective.Doesnt cool as sold.Using it for a small 1 bedroom apartment yet I have to use a cooler together with the air conditioner to help cool.Wouldnt suggest this sleek AC.
Purchased in at Bing Lee for $999.
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Hi Avishall, we are sorry to hear about your experience. We value your custom and your feedback is important to us. Please can you call our Service Team so we can discuss this further with you and we ...
Read morewill do our best to assist your issue: Tel 1300 364 484. We look forward to talking to you.Find out how Fujitsu Designer compares to other Split System Air Conditioners
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- 4 reviews
I bought it from Bing Lee during their 20% off Ebay sale and Fujitsu was also running $150 cashback promo so the total price came to $409.20.
The looks have been great but it's bit noisy when warming up. Overall I am pleased with the product, especially the price I paid for a known brand.
Purchased in at Bing Lee for $409.
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Hi Naeem, Thank you for taking the time to place your rating and comments on Product Review. Your feedback is important to us. We are delighted to hear you are overall pleased with your unit and pleas...
Read moree contact our Technical Support team Tel: 1300 364 484 they will be able to provide some advice regarding the noise when warming up and do their best to assist you.- 5 reviews
This air conditioning is my first air cond that I ever have, I cannot remember how long ago but i recommend to anyone thinking of buy a this brand you cannot get it wrong.
Purchased in .
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HI Elvin, Thank you for taking the time to place your rating and comment on Product Review, your feedback is important to us. We are delighted to hear you are pleased with your Fujitsu Air conditioning unit and would recommend people to purchase too.
The reviewer stated that an incentive was offered for this review
- 8 reviews
- 4 likes
We have installed four of these Designer series split systems in the bedrooms of one of our properties. They look stunning - sit close to the wall, and the white on the front panel is a pure white (not an off-white like some cheaper brands). They heat and cool effectively and seem to be quite energy efficient.
The indoor units can be noisy when the fan is on high, which might be a concern in bedrooms for light sleepers. We also have Fujitsu Lifestyle series units in another property and they are far quieter.
I would recommend these units for spaces that need something that looks good like small- to medium-sized living areas or a study, but I wouldn't install them in a bedroom again.
- Date Purchased
Hi Dave, Thank you for your feedback on Product Review. Your units shouldn't be noisy on high fan. If you contact our assist department from the 2nd January, they will be able to arrange a service technician to come and inspect this for you.
Find out how Fujitsu Designer compares to other Split System Air Conditioners
Know better, choose better.
- 2 reviews
- 2 likes
Heat/cools well. Loud when heating. Front panel lift action failed for me too.
Heating and cooling works great for bedrooms. Internal unit is noisy, Fujitsu have advised the noise is normal, I also have other Fujitsu models which make no noise hmmm. Front panel lift action broke after a year see: https://m.youtube.com/watch?v=XKiO2LCIduQ. I've since discovered the broken front panel is a common issue. Remote control is NOT backlit which is not ideal when you have kids.
Unit is cosmetically quite attractive.
- Date Purchased
Hi Michael, Thank you for taking the time to provide your feedback on Product Review. if you would like us to have another look at your air conditioner please contact Fujitsu Assist on 1300 658 840.
- 6 reviews
- 1 like
The Fujitsu Designer air conditioner has been a great addition for the household. It heats up the room and controls the temperature quite well and quite quickly. The machine can get noisy though when warming up and operate at high temperatures. Overall I am pleased with the product, especially if you can get it on sale.
- Date Purchased
HI Nik, Thank you for taking the time to place your comment on Product Review. Your custom and feedback is important to us. We are delighted you are pleased with your recent purchase of your Fujitsu A...
Read moreir Conditioning unit. In regards to noise level when warming up please contact our Technical Support Team who will do their best to assist this issue on Toll Free Number: 1300 364 484.- 6 reviews
Heats and cools brilliantly. Super quiet, even on high though I recommend leaving it around 22 degrees on low as this is the most cost efficient way to heat or cool. (Just change the mode). Easy to use controls. Looks good on the wall too. Haven't needed to have it serviced yet!
- Date Purchased
Hi Matt, We appreciate you taking the time to provide feedback on your Fujitsu Air Conditioner. Thank you
Questions & Answers
Hi, happy with unit. Ive somehow changed my temp on remote control from *C to *F. Can you please tell me how to put it back to *C before my wife notices. Many thanks,,
HI DMac,Thank you for your question, pleases call Technical Support Team 1300 364 484 and they will talk you through the process. We look forward to talking to you soon
I have had this since 2014. I have never been able to set the weekly timer functions.
It is a confusing process and the operating manual does not offer any clear explanation. Do you have any alternative instructions? It really shouldn't be this difficult.
Hi Jason, We're sorry to hear you haven't been able to set your weekly timer functions yet. Please can you private message us your number so we can talk you through this process or alternatively pleas...
Read moree call our Technical Support Team who will do their best to assist you. Tel: 1300 364 484.can I connect the cable to the indoor unit either on the left hand side or on the right hand side?
Hi CT Thank you for your question, please be advised that our Technical Support team has confirmed you are able to connect the indoor unit on the right-hand side. Please don't hesitate to contact our ...
Read moreTech Support Team if you have any further questions and we will do our best to assist you Tel: 130 364 484Get an answer from our members and Fujitsu representatives
Details
Category | Split System Air Conditioners | Split System Air Conditioners | Split System Air Conditioners | Split System Air Conditioners |
---|---|---|---|---|
Price (RRP) | $1,639.00 | $1,839.00 | $2,689.00 | |
Features | Inverter, On/Off Timer and Remote Control | Inverter, On/Off Timer and Remote Control | Inverter, On/Off Timer and Remote Control | Inverter, On/Off Timer and Remote Control |
Cooling Power | 2.5 kW | 3.5 kW | 5 kW | 2.5 kW |
Heating Power | 3.2 kW | 4.3 kW | 6 kW | 33 kW |
Reverse Cycle | Yes | Yes | Yes | Yes |
Type | Full System (Indoor & Outdoor Unit) | Full System (Indoor & Outdoor Unit) | Full System (Indoor & Outdoor Unit) | Full System (Indoor & Outdoor Unit) |
Cooling Energy Rating | 5 stars | 3 stars | ||
Heating Energy Rating | 5 stars | 3 stars | ||
Operating Temperature for Cooling | 10 ℃ to 46 ℃ | 10 ℃ to 46 ℃ | 0 ℃ to 46 ℃ | |
Operating Temperature for Heating | -15℃ to +24℃ | -15℃ to +24℃ | -10℃ to +24℃ | |
Auto Cleaning (Self Cleaning) | Yes | No | ||
Indoor Unit Dimensions | 282 x 790 x 870 mm | 282 x 870 x 185 mm | 282 x 185 x 870 mm | |
Indoor Weight | 9.5 kg | 9.5 kg | 9.5 kg | |
Max Indoor Sound Pressure Level | 42 dB | 47 dB | 36 dB | |
Outdoor Unit Dimensions | 290 x 790 x 540 mm | 620 x 790 x 290 mm | 330 x 900 x 830 mm | |
Outdoor Weight | 40 kg | 68 kg | ||
Max Outdoor Sound Pressure Level | 47 dB | 51 dB | 50 dB | |
Max Outdoor Sound Power Level | 64 dB | 68 dB | 64 dB | |
Manufacturer Warranty | 5 year(s) | 5 year(s) | 5 year(s) | 5 year(s) |
Release date | ||||
Replaced by | Fujitsu Designer ASTG09KUCA (2.5kW / 3.2kW) |
- MPN: ASTG09KUCA
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Extra Information
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Hi Carl, Thank you for your feedback. We'll share this with our product team for future development.