DONT CONTACT service supervisor for Fugitso problems
We had our system installed while home was being built 2015 The installers did a royal mess of installing, first summer ran the system, compressor never shut off house never cooled resulted in a power bill usually round $400 belted up to over $1000 , dining room ceiling near on fell in due to faulty workmanship which resulted in a huge water leak, contacted installers who also sold us the unit, no luck there I went on to email the S/Supervisor of Fujitsu I also spoke to this dude on the phone, This bloke said he would send a tech which he did, ...the tech told me himself that the installers made a total mess of the install. to cut a very long stressful story short the Service super was supposed to send a detailed report never came, after I repeatably tried to ring and email him I was ignored this bloke promised and I quote I will not leave you hanging I will follow this problem to the end to have your unit fixed, what a load of rubbish he chickened out. Initials of this bloke are G, O I ended up threatening the installers with fair trading I told the the sellers I did not buy a unit for $13k just for show and tell if you do not fix it then legal action will take place. Whamo they finally sent a tech mind you summer was long gone, the tech had to rewire plus fix where the installers placed an outlet pipe under a beam which squashed it, had to reroute the zone wiring which is 12 zones had to pull out a huge amount of installation from the roof space, all this was done plus more faults to many to list thankfully the system is now working the way it should, I am dreading the expiry date of the warranty by reading the reviews Fujitsu ducted systems die just after the warranty runs dry. I would never recommend fujitsu to any one for the high price of these units there s*** Mind you I am still waiting on someone to finish setting up the WIFI so the unit can be switched on and of buy phone, fat chance of that ever happening.
Questions & Answers
Ihave an error code of EE:16 on this unit. what does it mean ?
Hi Guy Thanks for your question The error code you have provided could mean the unit has a pressure switch/sensor error. Please turn your unit off for 20 minutes and turn it back on. If the reset doesn't fix the issue we would suggest for a technician to attend. Please call Fujitsu Assist Tel: 1300 364 484 and they will do their best to assist you.
HI Guy we hope to hear from you soon so we can assist you as soon as possible.
we are about to install this Fujitsu ducted air con system & want to hear good or bad reports about this unit....Has anyone install this unit lately (2021) thanks
Hi Shaz, Great to hear you've chosen Fujitsu for your air conditioning. Please don't hesitate to contact our team for any questions you have Tel: 1300 364 484 or visit our website for top tips for winter https://www.fujitsugeneral.com.au/residential-products
thank you ...we have visited your site and are going ahead asap...
Hi Lisa, Great and don't hesitate to contact us if have any questions and we'll do our best to assist you.
Does the ARTC90LATU air conditioner meet AS1668.2-2002 regulations?
Hi Kris, Thank you for your question, please be advised this Standard specifies design requirements for natural ventilation systems and mechanical air-handling systems that ventilate enclosures, and sets minimum requirements for the ventilation of enclosures. This standard does not apply to just the air conditioner and the ventilation system needs to be looked at. For any further questions please don't hesitate to contact Fujitsu Technical support Tel: 1300 364 484 and they will do their best to assist you.
Get an answer from our members and Fujitsu representatives
|Category||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners|
|Features||Inverter and On/Off Timer||Inverter and On/Off Timer||Inverter and On/Off Timer||Inverter and On/Off Timer|
|Cooling Power||20.3 kW||25 kW||10.5 kW||12.5 kW|
|Heating Power||22.6 kW||28 kW||12.1 kW||14 kW|
|Auto Cleaning (Self Cleaning)||No||No||No||No|
|Auto Restart Function||Yes||Yes||Yes||Yes|
|Indoor Unit Dimensions||450 x 1587 x 700 mm||550 x 1587 x 700 mm||400 x 1050 x 500 mm||425 x 1250 x 490 mm|
|Outdoor Unit Dimensions||1690 x 930 x 765 mm||1,690 x 930 x 765 mm||1290 x 900 x 330 mm||1290 x 900 x 330 mm|
|Max Indoor Sound Pressure Level||47 dB||49 dB||41 dB||43 dB|
|Max Outdoor Sound Pressure Level||57 dB||59 dB||51 dB||54 dB|
|Operating Temperature for Cooling||-5 ℃ to +46 ℃||-5 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Manual||Download manual||Download manual||Download manual||Download manual||Download manual|
Other Ducted Air Conditioners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.