The air conditioner works well when it it working, hence the problem. We have nothing but trouble with this air-conditioner from the first install it has broken down 3 times in six months, the first time it was not working for two weeks while waiting for parts to arrive. I have asked for the unit to be replaced but so far have not done so. I would never recommend this product to anyone. lucky it comes with a five year warranty I think I'll need it.
Purchased in January 2018.
Need as we have medical needs
We have a large house and sometimes have to use day and night settings. It struggles a bit but does manage. When we have the day zone on only we are kept very comfortable. Filtering the dust and pollens are very important and it does this very well. Also here in Queensland we have high humidity this unit is taking care of that problem. In the winter we love the warmth and quick heating capabilities, We highly recommend this unit .
Purchased in September 2016.
A Great System
We have 3 Zones Family Room-Lounge/Dining Room
and 3 bedrooms all situated on the top floor.
We also have another 2 Fujitsu 7.5 Kw floor standing units for our large games /theatre room and another 7.5Kw servicing a conservatory.Both models are the same.
We can run the upstairs ducted all together or choose each Zone.
It copes very well even on the hottest Summer days around 40c+outside in Summer .and around 7c on the coolest summer days .
It has enough reserve to run All Zones if you require but mostly we run only 2 Zones.
Our home is 2 story constructed in double brick and tile roof double Glazed windows
Really impressed with the unit, service and support of Fujitsu and installer
Our 13 year old ducted Fujitsu packed up, had several conversations with the Fujitsu support team who were just fantastic. Finally decided to replace it with the ARTG36LHTA and been really happy with it. I have also got 3 other Fujitsu split systems in parts of the house which i am really happy with.
Used Thermal Effects Airconditioning in Brisbane who just made it so easy.
great air conditioner
This was replacement for my 19 year old carrier didn,t need to change ducting as it bolts on to the existing inside unit. outside unit is very quiet compared to the old one and much cheaper to run. these were the 2 reasons for changing had some teething problems but Jamie from Butler Air and the Fujitsu service guy were great very happy.
easy to use and very effective was tested with the heatwave we had at the same time as installation .
- High Static Single Phase ARTG45LHTA
- Verified purchase
Error code "11" - Serial communication error
My fujitsu ARTG45LHTA unit was installed on 14 February 2013, but it was intermittently non-operational with error code "11" for the past 5 years. Despite numerous services by fujitsu which was under 5 years "part and labour warranty", the same issue - error code "11" was still not resolved as at today. I am really disappointed with this fujitsu ducted system and i will no longer recommend this product for sure.
Awesome Product for Heating and cooling your house.
We got this installed a few months ago, due to our old System being 35 years old and needed replacing. This system is so quiet which we love. You can’t even hear it’s on. It’s funny because you go outside and everyone else’s (neighbours) are so loud. The house and Rooms heat up really quickly as well,which we love. I would definitely recommend this product for any residence or business.
Makes the house bearable in summer and winter
Upgraded to a ducted air conditioning system when one of my split systems failed. Was going to go for a Daikin but it was too big for my ceiling space. The Fujitsu has a smaller foot print. Used since July, so has been operating in winter and summer. Works well.
- High Static Single Phase ARTG45LHTA
- Verified purchase
Really loving my investment in this hot weather
A great investment - I installed this system following a single inverter air-con in my lounge packing it in.
This system does my whole 3 bedroom house & uses less power than the single unit did.
It is quiet & fast to supply either cold or hot air.
There are 3 minor issues that I was not aware of prior to installation -
- The min temp is 18degC. During winter, I'd like to be able to drop the temp overnight & when I am away during the day to 14-15degC like I was able to do with the old single unit.
Fujitsu say this min of 18 is to increa...
This is our second Fujitsu ducted system and the best one Has multiple zones and the ability to govern the amount of cooling going to each Is fully programmable and very quiet as well Both have been installed in new houses which allows for a better install to suit the owner.
- High Static Single Phase ARTG36LHTA (10.5kW / 12.1kW)
- Verified purchase
Got this for our tenants
The old mitsubishi packed up and we went with this model through Mannix .
Our tenants are really happy with this, it cools and heats better than the other one, and much more efficiently.
Their bills have gone down, it's been very reliable. I was there, and it has a great output, cools and heats quickly.
September 19th 2017 Update: This has been excellent!
We think it's a great system, hasn't missed a beat all through winter. Cools well too - will give it a good trot this summer coming.
I'll come back and post a comment on how it's performing.
The controls are easy, and it's relatively quiet, I haven't had to think about it really. The outdoor unit seems fine, and it looks neat and tidy
- High Static Single Phase ARTG45LHTA
- Verified purchase
24 HOURS NEW AND WORKING WELL!
Had our new unit installed yesterday and seems to be working great. Got the E-zone controller so can control it via an app from anywhere in the world if need be. It has 4 zones which is quite sufficient for our 190m2 home and many variations and/or time settings are available to make the use as useful as it could be. Ambience Air, Rockingham where great too, from initial contact to the install, highly recommended.
- High Static Single Phase ARTG60LHTB (15.8kW / 18.0kW)
- Verified purchase
I have a Fujitsu Ducted 15kw cool and 18kw heating. The system works well, however the outside unit is very loud and I am going to have to build a noise barrier wall to prevent disturbance to adjacent bedrooms. Our neighbours have another popular brand and their unit is much more quieter. I am not sure whether I will install a fujitsu again in my next house.
ARTG30, so far so good
Had this installed November 2012 after purchasing from Mannix TTP SA, to date it has performed well. I was sceptical this unit could cool and heat my home as I believe it is the entry level of these and do not consider my 1977 home to be the most energy efficient, the installer did their calculations and advised it would be suitable and to my surprise it has performed above my expectations, especially heating wise.
I did upgrade to 5 zones (3 bed home) which makes controlling the temperatures within the home more manageable, this will come d...own to personal preference though. It is coupled to a metalflex zone controller which works well also. One complaint is that the Fujitsu wall controller is not backlit so late night adjustments require the room light to be turned on to see what your doing, this may sound trivial but given the zone controller has this, perhaps Fujitsu should consider this also. The outdoor unit is quite large (tall) but very quiet so should be good if your neighbour is a bit of a whinger about noise etc, the indoor unit is to me reasonably quiet and for most wont be intrusive. It has an Eco mode which is meant to save your money and admittedly I did not receive any nasty surprises in the mail from the summer period, there is also an on and off timer and other useful functions to play with. Note when using the heating setting it does not start up straight away, it can take up to 4-5 min to begin heating and this is mentioned in the instructions. In regards to Fujitsu, I took advantage of their free BBQ promo and I did what was asked by them to redeem it and to my surprise received a good quality Beefeater BBQ in the stated time frame.
Repair of Fujitsu ducted inverter air-conditioning system ART55L (14.5KW)
Installed as a new product in 2007. Immediately after installation, both vents were burnt and repair was required. It happened in December (pick season) and done after few days. Now it was failure again and again both vents are required replacement. Service personnel totally unqualified and know nothing about it. The company for servicing is Whithchurch. It cost already $1,700.00 however still not fixed problem. The system is used for heating and now in winter we don't have heating for a month. The servicer engaged don't care about it at all d...espite number of calls and questions what is going on. Explanation is that they need to test electronics. I asked for replacement of entire unit and told Fujitsu does not allow that prior detecting the problem. Advice to anyone who want to avoid stress don't buy a Fujitsu and especially try to avoid Whithchurch. Everything however most annoying is indolent behaviour of service personnel.
Cools down a very big room in a matter of minutes, heating is ok but that's expected since most of the units need some time to warm themselves up.
Overall can't really complain about the performance for 'cheap' ducted, however few things could of been done better...
Got a free BBQ from the deal
Quite, cooling is very quick
Zone splinter buttons are way too bright, no thermometer for current temperature, NO BACK LIGHT on the controller (its the 1st one I have ever seen without a backlight). There is a premium option for $160 which is a bit much for just one diode light
Still not going
We have this system in for 5 weeks now and it is still not going had the service agent out 4 times and he still says he needs more parts it has. Ever ran totalaly over it So hot summer will be over before they get it going Fujitsu have been so bad to deal with they don't return calls never again will I buy this brand
Does not go
We pruchased two ducted systems for our home. 8 Zones, (18 outlets). The units take a long time to generate heat. Fujistu claim outside temperature operating range is -14 - 24 degrees for heating. When its 5 degrees or less outside, the air conditioners cannot produce any heat. They ice over within 30 mins and then constantly de-ice. The problem is, that it takes so long to generate heat again that the outdoor units ice over again and the entire system stops. Was 2 degrees outside this morning, and only 15 inside. Buy a Daikin. Old house had Daikin which nad no problems even when below 0....
Poor performance. Slow to produce heat.
Powerful, efficient, but noisy outdoor unit
We have this installed in 2008 for our 4 bedroom double storey house. It has been running OK without problem so far. We use it for heating (temp set to between 19-20C) and cooling (temp set to between 25-26C). It quickly heats or cools the entire house, e.g about 1/2 hour from 14C to 19C in typical winter morning. It maintains the set temp well.
Using our cent-a-meter electricity meter, I monitor the power consumption. I found it uses around 4-5 kW when it tries to first heat/cool, but the rate drops to around 0.7-1 kW for maintaining, with ...idle time (not consumption) in between. The indoor unit in the roof space is very quiet. Even at night we don't notice the indoor unit running. However the outdoor unit is noisy, especially compared to the our Fujitsu split system next to it, and a Daikin system installed in my dad's place. When it runs, we can hear it inside our home. Thankfully, it is not installed close to the neighbour, otherwise we could have been complained. powerful, efficient, value for money noisy outdoor unit
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Questions & Answers
I had an ARTG54LHTC installed. The documentation shows a menu item "RC Sensor Control", but my controller does not have this menu. It is essential that I make the controller use the thermostat in the remote controller, because the roof temperature causes the return air thermostat to read to high. What can I do?
Hi Johan, You will have to enter the function settings on the controller by turning the system off at the controller. Then enable function settings, 00:42:01 enter then 00:48:01 enter. Exit function settings and isolate the power supply for 1 minute. Restart the system. If you have any trouble with this, you can contact our Fujitsu Assist Technical Support on 1300 364 484 and they will happily assist you.
Thanks for the response. It has not helped yet. Please provide more details. My exact RC is the"backlit controller" as described on https://www.fujitsugeneral.com.au/docs/default-source/Brochures/fujitsu_ducted_range_brochure_web_lr.pdf . The part that is not clear is how to enter those numbers. There is no such option and I have consulted YouTube and asked the supplier/installer to assist, so it is certainly not obvious. I suspect your advice relates to an older model.
Hi Johan, as each remote is different are you able to contact us and one of our technicians can talk you through the process? Alternatively, if you provide your number they will call you.
Hi I have artc 72 latu model installed. Indoor unit runs in slow speed giving a hum after it achieved the desired temperature. Is this normal? Is there a way to stop this. Installer has no idea and send a request for warranty.
Hi Cal, Thank you for taking the time to place your question on Product Review. From your description, you have provided there could be several different issues with your indoor unit and we would suggest you book a service call as soon as possible. Please call Tel: 1300 364 484 and we will happily provide the nearest Fujitsu Service agents in your area.
Thank you everyone. i am about to get a Ducted Reverse Cycle Air con and i was about to go with Fujitsu but now that i read the reviews i am choosing Daikin. i have seen great reviews about Daikin.
We must have read different reviews we replaced our unit with a big Jujitsu had it in for 2 1/2 years. Very happy with it.Good reliable strong setup really economical and quiet. Put in by H&H aircon. We have breathing problems and aircon on a lot more than usual.
Hi Ron, Thank you for taking the time to place your comment on Product Review. We are delighted to hear you are pleased with your Fujitsu Airconditioning and this has been especially helpful in regards to your breathing problems. Your custom and feedback is important to us.
Hi Rez, it's an important time when deciding which Ducted Airconditioner to choose. If you would like any further information regarding Fujitsu Ducted Airconditioning units please don't hesitate to contact our Sales Department directly on Tel: 1300 364 484 or kindly private message us your details and we will happily connect with you.
|Category||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners|
|Features||Evaporative Cooler and On/Off Timer||Evaporative Cooler and On/Off Timer||Inverter and On/Off Timer||On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control||Inverter and On/Off Timer||On/Off Timer and Remote Control||Inverter and On/Off Timer||Inverter|
|Cooling Capacity||12.5 kW||14 kW||15.8 kW||8.5 kW||10.5 kW||11.5 kW||12.5 kW||14 kW||15.8 kW|
|Heating Capacity||14 kW||16 kW||18 kW||10 kW||12.1 kW||14 kW||14 kW||16 kW||18 kW|
|Auto Cleaning (Self Cleaning)||No||No||No|
|Auto Restart Function||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Indoor Unit Dimensions||360 × 1400 × 850 mm||360 × 1400 × 850 mm||360 × 1400 × 850 mm||400 × 1050 × 500 mm||400 x 1050 x 500 mm||425 × 1250 × 490 mm||425 x 1250 x 490 mm||425 x 1250 x 490 mm||450 x 1587 x 700 mm|
|Outdoor Unit Dimensions||1290 × 900 × 330 mm||1290 × 900 × 330 mm||1290 × 900 × 330 mm||830 × 900 × 330 mm||1290 x 900 x 330 mm||914 × 970 × 370 mm||1290 x 900 x 330 mm||1290 x 900 x 330 mm||1290 x 900 x 330 mm|
|Max Indoor Sound Pressure Level||40 dB||41 dB||44 dB||41 dB||43 dB||43 dB||45 dB||46 dB|
|Max Outdoor Sound Pressure Level||55 dB||57 dB||59 dB||55 dB||52 dB||58 dB||55 dB||55 dB||59 dB|
|Operating Temperature for Cooling||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃||-5 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)||5 year(s)||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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