If it works it’s good..but it doesn’t
Worked really well for the first year. Then it broke, was fixed and wasn’t really fixed. Of course you notice when you need it most and of course you have to wait a week or more for a service. 18 months in it has gone from the best purchase to the worst. I wish we stuck with the evaporative...at least that cooled.
Purchased in August 2019 for $12,000.00.
Performs really well, both for heating and cooling.
Cools and heats the house in less than 10 minutes. Original controller had a dull display, and Fujistu service were great, they came out and replaced it in a quick timeframe. Optional zone controller is worth it as we can balance the rooms when required ( e.g. run our main living area at 50% air flow, whilst having other rooms at 100% airflow). Very happy with it so far.
Purchased in January 2020.
how to waste your money
Replaced our old airconditioner with a Fujitsu and it has never performed to expectations. Had the service guy in a number of times and the unit never performed even though it is a 14.5 KW system.
Finally the inverter and power board went, bought replacements at astronomical costs, only to discover after repairs that the compressor is not functioning correctly hence the service guy suggest i may need to replace it and perhaps more parts but this can only be discovered after We do the progressive repairs. so far I spent $3000 and expect at least...
Purchased for $14,000.00.
Fugitsu are rubbish
25 years in the iindustry, have a ducted fugitsu in my home. The units are absolute rubbish. Outside noise levels are far beyond the stated limit after 2 years.
Control logic is rubbish leading to excessive power use and poor performance. Replacement parts are over priced and generally not available. It's cheaper to replace an entire outdoor unit than repair. But fugitsu won't sell you a single outdoor unit unlike EVERY OTHER MANUFACTURER! Low budget over priced rubbish.
The air conditioner works well when it it working, hence the problem. We have nothing but trouble with this air-conditioner from the first install it has broken down 3 times in six months, the first time it was not working for two weeks while waiting for parts to arrive. I have asked for the unit to be replaced but so far have not done so. I would never recommend this product to anyone. lucky it comes with a five year warranty I think I'll need it.
Purchased in January 2018.
Need as we have medical needs
We have a large house and sometimes have to use day and night settings. It struggles a bit but does manage. When we have the day zone on only we are kept very comfortable. Filtering the dust and pollens are very important and it does this very well. Also here in Queensland we have high humidity this unit is taking care of that problem. In the winter we love the warmth and quick heating capabilities, We highly recommend this unit .
Purchased in September 2016.
A Great System
We have 3 Zones Family Room-Lounge/Dining Room
and 3 bedrooms all situated on the top floor.
We also have another 2 Fujitsu 7.5 Kw floor standing units for our large games /theatre room and another 7.5Kw servicing a conservatory.Both models are the same.
We can run the upstairs ducted all together or choose each Zone.
It copes very well even on the hottest Summer days around 40c+outside in Summer .and around 7c on the coolest summer days .
It has enough reserve to run All Zones if you require but mostly we run only 2 Zones.
Our home is 2 story constructed in double brick and tile roof double Glazed windows
Really impressed with the unit, service and support of Fujitsu and installer
Our 13 year old ducted Fujitsu packed up, had several conversations with the Fujitsu support team who were just fantastic. Finally decided to replace it with the ARTG36LHTA and been really happy with it. I have also got 3 other Fujitsu split systems in parts of the house which i am really happy with.
Used Thermal Effects Airconditioning in Brisbane who just made it so easy.
great air conditioner
This was replacement for my 19 year old carrier didn,t need to change ducting as it bolts on to the existing inside unit. outside unit is very quiet compared to the old one and much cheaper to run. these were the 2 reasons for changing had some teething problems but Jamie from Butler Air and the Fujitsu service guy were great very happy.
easy to use and very effective was tested with the heatwave we had at the same time as installation .
Error code "11" - Serial communication error
My fujitsu ARTG45LHTA unit was installed on 14 February 2013, but it was intermittently non-operational with error code "11" for the past 5 years. Despite numerous services by fujitsu which was under 5 years "part and labour warranty", the same issue - error code "11" was still not resolved as at today. I am really disappointed with this fujitsu ducted system and i will no longer recommend this product for sure.
Awesome Product for Heating and cooling your house.
We got this installed a few months ago, due to our old System being 35 years old and needed replacing. This system is so quiet which we love. You can’t even hear it’s on. It’s funny because you go outside and everyone else’s (neighbours) are so loud. The house and Rooms heat up really quickly as well,which we love. I would definitely recommend this product for any residence or business.
Makes the house bearable in summer and winter
Upgraded to a ducted air conditioning system when one of my split systems failed. Was going to go for a Daikin but it was too big for my ceiling space. The Fujitsu has a smaller foot print. Used since July, so has been operating in winter and summer. Works well.
Really loving my investment in this hot weather
A great investment - I installed this system following a single inverter air-con in my lounge packing it in.
This system does my whole 3 bedroom house & uses less power than the single unit did.
It is quiet & fast to supply either cold or hot air.
There are 3 minor issues that I was not aware of prior to installation -
- The min temp is 18degC. During winter, I'd like to be able to drop the temp overnight & when I am away during the day to 14-15degC like I was able to do with the old single unit.
Fujitsu say this min of 18 is to increa...
This is our second Fujitsu ducted system and the best one Has multiple zones and the ability to govern the amount of cooling going to each Is fully programmable and very quiet as well Both have been installed in new houses which allows for a better install to suit the owner.
Got this for our tenants
The old mitsubishi packed up and we went with this model through Mannix .
Our tenants are really happy with this, it cools and heats better than the other one, and much more efficiently.
Their bills have gone down, it's been very reliable. I was there, and it has a great output, cools and heats quickly.
September 19th 2017 Update: This has been excellent!
We think it's a great system, hasn't missed a beat all through winter. Cools well too - will give it a good trot this summer coming.
I'll come back and post a comment on how it's performing.
The controls are easy, and it's relatively quiet, I haven't had to think about it really. The outdoor unit seems fine, and it looks neat and tidy
Questions & Answers
how much is this unit? And is it better than the 10KW?
Hi Alan please call our Sales Team and they will do their best to assist you Tel: 1300 364 484.
10kw ducted Airconditioning review
Hi Helen, Thank you for providing your review.
Hi I have a art 54 had it install ed 10 yrs ago and every year it hasnt worked to its full potential
condisdering upgrading to the aotg60 but not confident with the reviews and the product
.could you ensure me that fugitsu has improved as i am hopefull the upgrade is only the outdoor unit only
and is cost effective please call 0418815785 for your feedback
Hi Frances, Unfortunately you can not update only one piece of your air conditioning system as they would not be compatible as such we do not sell separate pieces. You can contact the sales team in your state if you require any further information on this. Their number is 1300 882 201.
Get an answer from our members and Fujitsu representatives
This series of Fujitsu air conditioners utilise an automatic reverse cycle feature, which alternates between heating and cooling depending on the temperature, to help you seamlessly transition through the seasons. This exclusively residential range compromises of sixteen different models ranging from 7.1kW/8.0kW to 15.8kW/18.0kW, that are sufficient for spaces ranging from smaller apartments to multi storey homes.
- Automatic airflow and fan speed adjustments, ensuring the temperature is right consistently
- This air conditioner only requires a single power supply, which minimises installation costs – as it only needs to be wired to one section of the house to connect to a power supply
- Optional zone control, allowing individualised temperature control in eight different sections of the house
- Various timers, including on/off timers and sleep mode
|Category||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners|
|Features||Evaporative Cooler and On/Off Timer||Evaporative Cooler and On/Off Timer||Inverter and On/Off Timer||On/Off Timer and Remote Control|
|Cooling Power||12.5 kW||14 kW||15.8 kW||8.5 kW|
|Heating Power||14 kW||16 kW||18 kW||10 kW|
|Auto Cleaning (Self Cleaning)||No||No|
|Auto Restart Function||Yes||Yes||Yes||Yes|
|Indoor Unit Dimensions||360 × 1400 × 850 mm||360 × 1400 × 850 mm||360 × 1400 × 850 mm||400 × 1050 × 500 mm|
|Outdoor Unit Dimensions||1290 × 900 × 330 mm||1290 × 900 × 330 mm||1290 × 900 × 330 mm||830 × 900 × 330 mm|
|Max Indoor Sound Pressure Level||40 dB||41 dB||44 dB|
|Max Outdoor Sound Pressure Level||55 dB||57 dB||59 dB||55 dB|
|Operating Temperature for Cooling||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃||-15 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual|
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