General Airstage Inverter Ducted AOTG54LCTL (Outdoor Unit) (Fujitsu) Questions & Answers

Hi Lina we are sorry to hear you have an error with your Fujitsu AOTG54LCTL we have checked with technical support and it could be an outdoor fan motor or another possible component. We would suggest for a technician to attend and check. Please contact Fujitsu Assist Service team Tel: 1300 364 484.

Hi Simon Thank you for reaching out to us, we are sorry to hear your Fujitsu Ducted Air Conditioning isn't working. In regards to the error codes we would recommend a Fujitsu Service Agent attend. Please can you kindly provide your contact number and address so we can discuss this further with you.

We contacted you and the earliest we can get a service agent is in just over a week from now just to come and look at the issue. Today is 41 and the next week the weather will be similar every day. We were told the only other appointments are mid Feb and March. That would be over a month best case. This is ridiculous. Hopefully your technician brings replacement parts with him knowing what the codes are otherwise the ombudsman will be getting involved.

Hi Simon we sincerely appreciate your patience, especially during this peak summer season, where our appointment schedules are at maximum capacity. Your understanding is invaluable to us. We understand the urgency of your situation, and we want to assure you that our team is working diligently to accommodate your needs. We have made every effort to schedule your appointment at the earliest possible time. Our committed technicians are dedicated to providing you with the best customer service and will do their utmost to resolve the issues with your unit promptly. We hope your Fujitsu Air conditioning will be working again very soon for you.

Mate don’t know why you have to threaten ombudsman, a week turn around is great. Suck it up princess

You don’t know mine or anyone’s medical situation, so maybe STFU. I have messaged them privately. Also previous experience in these situations is they send out a tradie and give little information to them and do the tradie doesn’t have the part so it takes another 2-8 weeks to get the part in. Not the tradies fault and it also burns up their time. They tend not to get paid as well for warranty work. Will see what happens when the tradie turns up. Also 1 and a 1/2 week turnaround to come out isn’t great but acceptable if it is repaired on the day. Either way it will go up here as to how it is handled, good bad or otherwise.

Hi Simon Thanks for your feedback and your private message.

Hi Sonia please call Fujitsu Technical Support who will do their best to assist you Tel: 1300 364 484

Hi Adrian Thank you for reaching out to us on Product Review on behalf of your friend. Please ask your friend to call the Fujitsu Assist Service team Tel: 1300 658 840

Webare suffering the same problem 4 weeks new board and still no aircon. At this rate it will be getting ripped out

Hi Emrys Jones please call Fujitsu Service Team Tel: 1300 658 840 to discuss this further or please provide your contact number along with your model and serial number so this can be escalated for you.

Hi Cel Thanks for contacting us, please be advised the date we sold this unit was 9.02.2018 and the unit is covered by a 5-year warranty. Please call Fujitsu Technical Support regarding the error code and the best way forward they will do their best to assist you. Tel: 1300 364 484.

Hi Chester Thanks for reaching out to us on Product Review. Please be advised the error code E11.1 is a communication error and you will need to arrange for a technician to visit. Please call 1300 658 840 and Fujitsu Assist Team will do their best to assist you. Or visit our website for the nearest Fujitsu Service Agent in your area external link 

Hi Kitty please call Fujitsu Technical Support Team and they will do their best to assist you with the error code Tel: 1300 364 484

Thankyou. For reference for others also chasing down this code, it indicates outdoor fan motor fault, which probably means needing a replacement part.

Thanks for sharing Kitty.

Hi Kitty Can you advise what your outcome was please. Did you replace both motors despite only one being at fault. Appreciate an indication of costs if you are happy to share please.

Hi Sonia please call Fujitsu Technical Support who will discuss this and be able to assist you with an indication of cost Tel: 1300 364 484 they will do their best to assist you

Hi Medina, there could be several reasons for your error code, you will need to check the number off the wall controller, please call Fujitsu Technical Support Team and they will do their best to assist you Tel: 1300 364 484.

Hi Adrian, Thanks for reaching out to us on Product Review. We're sorry to hear your air conditioning isn't working for you, we appreciate you providing the error code 11.1 which could mean this is a serial communication error. We would suggest that you to call the nearest Fujitsu Service Agent to attend. external link  or call the Fujitsu Assist Service team Tel: 1300 658 840

Thanks. I just found out I am out of warranty by 1.5 years so I have organised a non Fujitsu ducted specialist recommended by a friend who is coming today. Fujitsu is non responsive over the weekend and yet to contact me today. I have a young family and the weather is heating up again today so I can’t wait forever for Fujitsu support to get back to me

Hi Adrian we're pleased to hear you have managed to secure a Technician to attend to your air conditioning unit. We are trying to answer all questions as soon as possible during this peak summer season and apologise for any frustration caused during this process. We hope your air conditioning unit will be working for you and your family very soon.

Hi, may you suggest how was that resolved. I doubt if one of pcb gone faulty. My outdoor unit main pcb shows no power, error is 11.1 on screen and indoor unit turns on for a minute and ends up at same error. I doubt ac to dc pcb is faulty.

Hi Sunil the error 11.1 is usually a communication error. A reset of 20 mins might fix it temporarily or it could mean you may require a PCB change. Please call your nearest Fujitsu Service Agent who will advise the soonest date they can attend external link  or call Fujitsu Assist Service Team Tel: 1300 658 840

I had a short circuit in the circuit controller caused by a gecko. The fan motor was also damaged. $2600 job but was able to claim on home insurance as the damage was caused by an animal.

Hi mate. I have the same model with the same fault. What did it turn out to be if you don't mind me asking?

Hi Chester, see my response above - gecko short circuited the circuit board

Hi Chester the error 11.1 is usually a communication error. A reset of 20 mins might fix it temporarily or it could mean you may require a PCB change. Please call your nearest Fujitsu Service Agent who will advise the soonest date they can attend external link  or call Fujitsu Assist Service Team Tel: 1300 658 840

Hi Renier, Thank you for reaching out to us on Product Review. The 12.1 error code for AOTG45LATL could be a wired remote control communication error to the indoor board. Please try a manual reset of turning the unit off for 20 minutes and restarting it. If this isn't successful we would suggest a technician attend. Please visit our website for the nearest Fujitsu Service Agent and they will do their best to assist you. external link 

HI Kevin, This error is a communication error between the zone module and the wall controller. You could try a full reset by turning the power off at the circuit and waiting 20 minutes, then switching it back on. If that does not work you will need a technician to take a look for you.

Hi P Sheen, Thank you for reaching out to us, please call Fujitsu Assist Tel: 1300 364 484 so we can provide you the Operating manual or our Technical support team will also happily chat you through the steps over the phone. We look forward to assisting you.

Hi Eryn, Thank you for your question on Product Review. Please be advised the error displayed on your unit is a fault with the indoor fan. We would suggest for a Service Technician to attend. Please call Fujitsu Assist Tel 1300 658 840 and they will do their best to assist you

Hi Gabby, Please be advised the error code you have suggests a 4-way Valve error and will require a technician to inspect. Please visit our website for the nearest Fujitsu Service Agent external link 

Hi Lauren, Thanks for reaching out to us on Product Review. From the error code you have provided this could be an issue with your outdoor fan motor. Please visit our website for the nearest Fujitsu Service Agent to you external link  or call Fujitsu Assist Tel: 1300 364 484 and they will do their best to assist you.

Hi Stuart, You can do a reset by turning off your air conditioner at the circuit, waiting 20 minutes and then turning it back on. If you need warranty assistance, please call us on 1300 658 840. Thanks

Hi Guy, This error code indicates a communication error between the outdoor and indoor. If you would like to discuss this further, you can contact our technical team or to speak to our coordinator about booking in a technician to attend on 1300 364 484. Thanks

Hey Guy, Did you resolve the problem, I’m getting the same error codes on mine

Hi Cam please call Fujitsu Assist Tel: 1300 364 484 who will do their best to assist you.

G/day Guy and Cam I'm getting this same code today on our deducted system did you get a resolve with your problem.

Hey mate. Unfortunately my issue turned out to be a blown mboard. Bloody gecko!!

Hi Tania please call Fujitsu Assist Tel: 1300 364 484 and they will do their best to assist you.

Hi Julie, Thanks for your question on Product Review, in regards to your error 11.1 this is a communication issue. Please try to turn off your unit at the mains for 20 minutes and restart which may help to clear the error. If not then you will need a technician to attend. Please call Fujitsu Assist for the nearest Service Agent to you Tel: 1300 364 484 or visit website external link 

Never had a problem with the fan in 5 years, but the wall panel stops working and I have to go outside and turn it off and on at the power box. Very annoying.

Hi GJ we're sorry to hear your Fujitsu air conditioning unit isn't working for you, please call our Technical Support team who will do their best to assist you and provide their excellent expertise. Tel: 1300 364 484.

Hi Peta, please call our Technical support team who will be able to discuss with you why your wall panel isn't working for you and will do their best to assist you. Tel: 1300 364 484.

HI Brian, we would suggest for you to contact the nearest Fujitsu Service Agent to attend to your unit. Please kindly DM us your postcode and suburb so we can provide you the nearest Fujitsu Service Agent who will be able to advise the soonest date they can visit.

Hi We live at Harrington 2427 which is near Taree

You can contact the following agents, J & L Cross - 02 6551 2320 or Harris A/C - 02 6551 2998. They will be able to inspect/repair the air conditioner for you. Thanks