Performs really well, both for heating and cooling.
Cools and heats the house in less than 10 minutes. Original controller had a dull display, and Fujistu service were great, they came out and replaced it in a quick timeframe. Optional zone controller is worth it as we can balance the rooms when required ( e.g. run our main living area at 50% air flow, whilst having other rooms at 100% airflow). Very happy with it so far.
Purchased in January 2020.
Error code "11" - Serial communication error
My fujitsu ARTG45LHTA unit was installed on 14 February 2013, but it was intermittently non-operational with error code "11" for the past 5 years. Despite numerous services by fujitsu which was under 5 years "part and labour warranty", the same issue - error code "11" was still not resolved as at today. I am really disappointed with this fujitsu ducted system and i will no longer recommend this product for sure.
Makes the house bearable in summer and winter
Upgraded to a ducted air conditioning system when one of my split systems failed. Was going to go for a Daikin but it was too big for my ceiling space. The Fujitsu has a smaller foot print. Used since July, so has been operating in winter and summer. Works well.
Really loving my investment in this hot weather
A great investment - I installed this system following a single inverter air-con in my lounge packing it in.
This system does my whole 3 bedroom house & uses less power than the single unit did.
It is quiet & fast to supply either cold or hot air.
There are 3 minor issues that I was not aware of prior to installation -
- The min temp is 18degC. During winter, I'd like to be able to drop the temp overnight & when I am away during the day to 14-15degC like I was able to do with the old single unit.
Fujitsu say this min of 18 is to increa...
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24 HOURS NEW AND WORKING WELL!
Had our new unit installed yesterday and seems to be working great. Got the E-zone controller so can control it via an app from anywhere in the world if need be. It has 4 zones which is quite sufficient for our 190m2 home and many variations and/or time settings are available to make the use as useful as it could be. Ambience Air, Rockingham where great too, from initial contact to the install, highly recommended.
Questions & Answers
how much is this unit? And is it better than the 10KW?
Hi Alan please call our Sales Team and they will do their best to assist you Tel: 1300 364 484.
Hya have been offered by a supplier to install this 11.5kw in our house recently,but very concerned about the amount of error code comments,have these errors been resolved ? Quickly? Very concerned about shelling out quite alot of money,for a system with known faults,kind regards
Hi Francis please can you kindly call us so the Fujitsu Service Team can discuss this further with you Tel: 1300 364 484. We look forward to speaking with you soon.
just had my system fail with error 11 for 2nd time since installation. Technician says caused by "lightning strike" despite no rain or lightning in area on that day..Last time cost over $7000 through insurance luckily, but this time insurance company believing previous repairer with the lightning story and wanting $1000-00 excess for my claim again..is this a problem with this model as it seems that many posts about this problem??
Hi Geof Thank you for placing your question on Product Review, please call our Technical support team who will happily discuss this further Tel: 1300 364 484 or alternatively PM us your contact details for our technical support team to contact you directly.
Same issue for me. Same age system - PCB board and one fan motor. Super expensive repair. Not looking forward to living without aircon but might come to that.
Hi Jenny please can you contact our Technical Support team who will do their best to check and answer any of your queries Tel: 1300 364 484. We hope your air conditioning is working again soon.
Get an answer from our members and Fujitsu representatives
|Category||Ducted Air Conditioners||Ducted Air Conditioners|
|Features||Inverter and On/Off Timer||On/Off Timer and Remote Control|
|Cooling Power||11.5 kW||12.5 kW|
|Heating Power||14 kW||14 kW|
|Auto Cleaning (Self Cleaning)||No|
|Auto Restart Function||Yes||Yes|
|Indoor Unit Dimensions||425 × 1250 × 490 mm||425 x 1250 x 490 mm|
|Outdoor Unit Dimensions||914 × 970 × 370 mm||1290 x 900 x 330 mm|
|Max Indoor Sound Pressure Level||43 dB||43 dB|
|Max Outdoor Sound Pressure Level||58 dB||55 dB|
|Operating Temperature for Cooling||-15 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃|
|Manufacturer Warranty||5 year(s)||5 year(s)|
|Manual||Download manual||Download manual|
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