5 questions from our users
just had my system fail with error 11 for 2nd time since installation. Technician says caused by "lightning strike" despite no rain or lightning in area on that day..Last time cost over $7000 through insurance luckily, but this time insurance company believing previous repairer with the lightning story and wanting $1000-00 excess for my claim again..is this a problem with this model as it seems that many posts about this problem??
Hi Geof Thank you for placing your question on Product Review, please call our Technical support team who will happily discuss this further Tel: 1300 364 484 or alternatively PM us your contact details for our technical support team to contact you directly.
Same issue for me. Same age system - PCB board and one fan motor. Super expensive repair. Not looking forward to living without aircon but might come to that.
Hi Jenny please can you contact our Technical Support team who will do their best to check and answer any of your queries Tel: 1300 364 484. We hope your air conditioning is working again soon.
What is the energy ratings for this? (summer and winter)
Hi Tam, Thank you for your question. Please be advised the energy rating Cooling EER (Energy Efficiency Rating) 3.26 kW/kW, and Heating COP (Coefficiency of Performance) 3.70 kW/kW.
Please don't hesitate to contact us if you have any further questions and we will do our best to assist you.
What does Error code Er 11.2 mean. I understand from the manual that this is an indoor unit fault.
Hi Paddy, Thank you for taking the time to place your question on Product Review. Please contact our technical support team regarding the error code you have displayed on your Fujitsu air conditioning unit and they will do their best to assist you. Free Toll 1300 364 484.
My ART-45L has failed after 11 years and i have been advised i need to replace the external inverter. Is 11 years the life span on Fujitsu home a/c units?
i can,t really give you a definitive answer , i just look at did i get value for money 10 years seems pretty good . my Carrier was still going when i pulled it out but was getting too expensive to run. May i suggest if the outside unit is had the inside unit would not be far behind.Cheers Joe
Hi Dennis, Thank you for taking the time to place your comment on Product Review. Your feedback is important to us. In regards to your query, depending on the usage and the maintenance regime in place, the product life varies, you would also need to weigh up the estimated repair costs versus the estimated replacement cost including the warranty given on a new system. Please contact us directly so we can assist you further Toll Free Number 1300364 484.
Does this model come with the touch screen controller or is it an optional extra?
Ducted systems come with a wall mounted screen and some with another controller with the ability to alter the vents going to each zone. You would have to check before buying as in some units the zone supply is either open or shut and the better ones it is adjustable in %
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