Unit does not work - 2 years old
Unit stopped working December 2019. Unable to get an authorised dealer out for about 3 weeks. When a service agent was able to inspect they found that the installation was ok but there was a leak somewhere in the main unit. Fujitsu advised that there was no stock of an inside unit but they did have a part available which was explained to me "as the whole guts of the unit except the white casing". Well today the 31st Jan the service dealer came back to replace the internal "guts of the unit". Well when they opened the part it was not the whole internal unit. It was going to require 8 hours worth of work for the 2 installers to assemble a new machine (using some of the existing parts) and was advised that they only get 2 hours worth of reimbursement. They are again requesting a whole new assembled unit. Until then I am the one suffering from a faulty machine - terrible for a unit whose running time was only 23 months.
Fujitsu reference 396881
Delivered faulty and no customer service
Avoid at all costs. Purchased a new unit and had it installed only for the installer to advise the unit had a blocked valve and needed a Fujitsu technician to fix it. Fujitsu customer service took half a day to answer the phone then booked a service call for the following week. Every call to customer service goes to a message that isn’t responded to, called head office asking to complain and got transferred to another message that also wasn’t returned. Sadly this review is exactly the same as another on this site
Air Conditioner works well and is very quiet. We are very happy with this purchase.
The guy at Good guys that sold us this model wasn't sure if it would be powerful to cool an extra large area. It certainly does, without any problem. The unit functions well when in high demand and is used for hours on end during the heat of summer. Would highly recommend.
Great product and Whisper Quiet
Did a lot of research prior to purchasing, unit replaced a Carrier A/C system that had given many years of trouble free service.
Could not be more happy with our decision to purchase this Fujitsu A/C , just had a couple of high 30 degrees days and the system performed brilliantly, has made us realise just how good this inverter system is and outdoor unit is whisper quiet.
Purchase with absolute confidence.
Powerful, Great design
We replaced our 15 year old Fujitsu heating and cooling unit with a bigger Fujitsu one. It works efficiently and the Powerful button on remote gives you an instant boost of heat. You can control the fan speed easily with the remote. Have only used this unit for hearing only. It warms up our downstairs area efficiently and quickly. We are also very happy with the design. Received our Fujitsu Pre Paid Visa card very quickly. Fujitsu very professional company.
Just the right timing, before summer!
Have just had this unit installed in my new home, job done promptly and very tidy, polite workers. Great unit with plenty of power and very neat fitting on the internal wall and also on exterior. Outside unit is up on brackets and very tidy, workers took away all the mess, came on time as well. Would recommend no priblems.
Love it, use it throughout summer and in coldest parts of winter to quickly heat or cool entire hous
Easy to use.
East to maintain
Instructions could be clearer
Remote could be designed better though, it is very big and some of the names of buttons aren't reflective of others I've used before.
Goes like a little beauty though.
10 year warranty suits me fine when buying such an item.
Works well when working
Replaced my 10 year old Fujitsu with the new model, had been very happy with previous so was no brainer with replacing with another. However 2 years later it developed a leak, after second attempt the Fujitsu recommended Technician advised the indoor coil was faulty and placed an order for a new part under warranty. One week later having not heard from the technician I contacted them and was advised that the part was on back order and they were unable to say when the new part would arrive. Concerned I would be without my cooling and heating system for a long period I have since contacted Fujitsu direct. Having provided proof of purchase date and model number as requested they have asked me to provide the part number. I will now need to follow up with the technician so as to provide this. I will add to this post when I have an outcome. Depending on the outcome I will adjust the star rating accordingly.
Very disappointed a high end 9.4kW aircond barely lasts a year!
I have three large kw airconditioner brands at home LG (20 years) panasonic (5yrs and still working perfectly) and the Fujitsu ASTG34KMTA. This fujitsu is simply the mostly unreliable air cond of them all. It has failed in less than a year! Not blowing cold air. Technician identified fault in the coil causing gas to leak. Parts on back order and still no sign of it after 3+weeks. The parts are on "back order" and I understand there are many customers waiting for it. This must be a DESIGN problem! Suggest if you want reliability ..Do not buy this airconditioner!
I will update again to confirm whether it gets fixed at all. As part of my ringing around to replace my LG i hear from many installers that fujitsu quality is not what it used to be.
Very quiet airconditioner
Very happy with cooling performance, heating isn't as powerful I feel. Timer for on and off can be a bit tricky to use at first. Remember to read the instructions carefully. Overall, the air conditioner is very quiet. Inactivity setting works well, esp when you are leaving it on overnight as it reduces power consumption and doesn't blast all night
Better than I thought
This was bought to replace a wood burner and it has prooved much better than thought. It is comparable to the cost of wood and without all the physical moving of the wood and constant tending to the fire. It does not waste due to being run all night to keep the house warm as it can be started remotely 20 minutes beforehand and the room is warm as though it was working all night. But best of all is the cooling for hot days. The price paid was much less than anticipated due to some great deals at the time and could not be happier.
Cools the house in no time!
This unit is simple to use and incredibly effective in cooling our entire house- I bought this to cool our open planned living, dining, kitchen and play rooms because we find the evaporative in our house is useless!
It actually manages to keep the entire house cool!
It is quite noisy on the higher fan settings but I don't find that's needed anyway. I set it to 25 deg on fan speed 2 and it cools our entire house. On installation when it has to run at a low temp at high fan for 30 mins our house was a complete ice box!
Love that we can use the remotes for any system around the house
This has proven to be a great split system that cools the house quite well. It's quiet both inside and outside. We have these in all rooms in our house and I love that the remotes aren't set for just one machine. When we misplace a remote, we just grab one from the other rooms. However, as a busy mum, I don't have time to work through all of the different options on the remote. So I just leave it on the one option.
Bought mostly for heating and it does not disappoint. Will sometimes have to take the temperature up on the control for it to heat up the room in a reasonable amount of time. One of the most quiet split-systems I have heard and is easy to control. Overall it does the job and is easily worth the money (look out for manufacturer discount).
Rather loud and cumbersome
Not the most beautiful thing to adorn the walls of our home, although the salesman assured us it would be near silent, which isn't the case at all unless you have it on quiet mode. It keeps the place cool, and is adequate as a heater (if a little on the expensive side when it comes to powerbills) I would not recommend this to a friend unless they are simple looking for the biggest (or greatest output) at 10KW it's hard to argue that it is powerful, but I'd rather have a little quiet time and be slightly warmer than have to deal with the fish tank humming sound.
Love this product, on our second season and no issues at all. Runs all day without a hiccup. Super high power bill is the down side but that goes for any air-conditioner. Remote control unit is stored in a wall mount so it doesn't get lost, simple to use, no degree required, I would recommend this product without hesitation, very happy.
For the last one month it has been performing well
We bought this model of the Air conditioner from Harvey Norman in Osborne Park, Perth. The sales person who sold us this item is Neville. He gave us a good price and an installer. The installation was about 1000 dollars, including the removal of the old AC. The outside unit is very quiet as well as the inside unit. I will let you know how the Air-conditioner is performing in about six months time. For the last month the AC has been performing well. Fujitsu is offering a rebate of about 200 dollars for this AC. The inside unit is not as quiet as I would have wanted to. But it is not noisy.
Summer cannot live without it
Great for summer - used a couple of times for heat in winter for mornings
Had in stalled by professional internal wall away from lounge
Very easy to use remote for all settings (self explanatory)
Love the setting for quiet outdoor unit
Happy to recommend for purchase - why not buy
Unexpectedly good! An invaluable purchase
We finally caved and bought an aircon unit in November, just before the hottest summer ever. While we calculated the size of the room etc and made sure that we bought a conditioner of sufficient capacity, we were surprise to find that the unit, with a bit of fiddling of fan speed, swing directions etc, can actually cool the entire bottom floor of our house. And it does so pretty quickly and quietly. Really didnt expect the efficiency or speed of cooling. Since we bought it the weather has been horrendous and we were quite worried about the power bill. The blurb said it would cost $480 or so a year to run, and I suspect this is under very specific conditions. But given that it had high use for two months, the power bill wasnt diabolical. - maybe $200 more than usual.. and well worth it considering how ridiculous the weather has been. We chose to get the Energex attachment that allows Energex to reduce the load during very hot days, but it hasnt really been intrusive. And we got a $200 rebate for doing so. The installer - whom we booked through The Good Guys - commented on what a good unit this was, and that it was of a great capacity for the open-planned nature of our house. Apparently they are very reliable and easy to fix. Thus far, no problems despite continual usage in hot conditions. As we booked the install through The Good Guys, if we have any problems in the future with the installation or the unit, we just go back to them for the warranty. It was about $300 more expensive than another model on sale at the time, but seemed sturdier and had a better distribution method.
working very well only had for one week that has been installed
very quiet and keeps the area very comfortable in temp keeps the room very easy to be in on hot days. The system is not imposing and is very neat.
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Questions & Answers
- GTIN13: 9328420045545
- MPN: ASTG30KMTA