Fujitsu
4.7

2,152 reviews

PositivevsNegative
94% · 2,017100 · 5%

Reviews

2,152 reviews
2,152 reviews
MAX
MAXMetropolitan Adelaide, SA
  Verified

fantastic

Excellent service and communication. Was kept informed of the whole process. Show details ·  1
Julia L
Julia LVictoria
  Fair Incentive Verified

Professional and thorough service

Was on time and professional. Thoroughly investigated the issue and explained what he had done found. Show details ·  1
Product Quality
Crownline
CrownlineSouth East Queensland, QLD2 posts
  Verified

Fujitsu ac issue

Good tech Reece , went above and beyond and fixed the issue promptly Show details ·  1
Product Quality
Customer Service
Kon
Kon
  Verified

Split system is working correctly now

Came quick and recified our problem on the day he also stated if any problems feel free to call us back Show details ·  1
Jeff W.
Jeff W.
 

Air Conditioner Service

Very efficient service - Cam did a great job. Many thanks Show details ·  1
Alice Troon
Alice TroonGreater Melbourne (Outer), VIC
  Verified

Best company ever

Your after sale service is tops, see my email also Show details ·  1
Graham S.
Graham S.Metropolitan Adelaide, SA
  Verified

Ducted air con service

Air Conditioner service was performed very thoroughly and professionally.Great service guy. Show details ·  1
Product Quality
Sabina
Sabina
  Verified

Tenants issue fixed - so very happy

Attended same day, as reported. Ongoing issue since 2021 - fixed Show details ·  1
John c
John cGreater Melbourne (Inner), VIC
  Fair Incentive Verified

Good service

Good service and professional attitude. Arrive on time keep clean during work. Easy exploration. Show reply
JBN
JBN2 posts
  Verified

Air cons for apartment warrenty

Tech was very good. However my very expensive air con set up should not have broken down after less than 4 years. Show details ·  1
Product Quality
Tony
Tony2 posts
  Verified
Customer Service
Fujitsu
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John
John2 posts
  Verified

Very Satisfied

Technician who attended was competent in his product knowledge and had good communication skills. So far, complaint reported has been remedied. Show details ·  1
Russell T
Russell TPerth, WA
 

New air conditioner- 1st service

New ducted ,Fujitsu Air conditioner in recently built home, requested an initial service.
The technician arrived promptly, well presented, polite and did a great job. He found that the duct to the study had disconnected, repaired this and showed me a photo of the completed repair.
Very happy with the whole experience. Show details ·  1
Mature traveler
Mature travelerPerth, WA2 posts
  Verified

Great air-con service experience

Excellent service experience with knowledgeable and friendly technician. Great service from office staff in following up on query and calling to book annual service when available. Will be using them again! Show details ·  1
Garry Bracegirdle
Garry BracegirdleMetropolitan Adelaide, SA
 

Professional

Very prompt thorough excellent problem solving inclusive in the process Show reply
Branka Radanovich
Branka RadanovichPerth, WA5 posts
 

Troubleshooting - Air Con

Great communication all round ... even though the issue with my newly installed Fujitsu air-con was rather vague, they still made the time to thoroughly check out all. Technician who came out seemed thorough and certainly methodical in the process. I was impressed with his summary, even though there was no real issue found, I was given a few cues to follow and check on for any further need to contact them. I couldn't fault the service. Show details ·  1
Product Quality
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Michelle
MichelleGreater Melbourne (Metropolitan), VIC
  Verified

5 star customer service!

I had an odd issue with my reverse cycle unit and Fujitsu was amazing with getting the issue resolved. After initial inspection they agreed to a replacement unit. Our service man - Ben was amazing. He was on time, Very thorough with the removal of the old unit and installation of the new unit. Excellent customer service all around. Thank you Fujitsu and thank you Ben ! Show details ·  1
Fred S.
Fred S.Greater Melbourne (Inner), VIC
  Verified

Excellent service, with knowledgeable technicians

The guy (I'll update his name when he returns to complete the job) that came out was super knowledgeable and was able to identify the faults in under an hour, and came back with a reasonable quote to repair the central AC unit. A third party repairer we brought on the week earlier took much longer and wanted to replace the entire ducted AC system rather than entertain the idea of replacing the damaged parts. Show details ·  1
Lat
LatSouth East Queensland, QLD
  Verified

Excellent support

Jessica and Andrew from the Fujitsu QLD team were incredible. My ducted system had issues one year outside of the warranty period, but they looked after me and repaired the system. They were extremely professional, punctual and understanding of my situation.

When I had issues in the past, the original installer would take 2-3 weeks to attend, then another 4-6 weeks to repair the system.

Fujitsu QLD repaired my system within 2 days of me contacting them! Absolutely incredible. I would highly recommend Fujitsu. Show reply

Clearygirl
ClearygirlPerth, WA9 posts
 

Competent

As they were not busy ( May) I was able to get an appointment within 7 days. Competent personnel Show details ·  1
Ken M
Ken M
  Verified

Fujitsu excellence

Fix non working air conditioners which had stopped when using two at the same time. Excellent phone contact & electrician Show details ·  1
John w
John w
  Verified

Great experience

Alex was excellent, efficient and knew what he was doing. Show details ·  1
StuartB
StuartBPerth, WA4 posts
 

A great professional team

My experience in dealing with the technical service teams from both Sydney and Perth offices cannot be faulted.
I had an intermittent error code 12 and 15.4 for three months. as a last resort the original service company suggested I place a call with Fujitsu Perth office. I found the Service desk person, Dion and Mark (the Technician) were all very helpful and polite. Mark was on time, very professional and took time to explain his actions, the whole team was a pleasure to deal with and as such should be commended. Show reply
Tamika Hanna
Tamika HannaCentral, SA
 

Awesome

Robert was awesome.
He was efficient and kind.
The repairs were delayed due to back log of parts but they were able to source the parts from a different which I thought was very good.
As they didn’t like how long it was going to take for the part to come in.
So sourcing it from somewhere else was amazing and they were great about everything. Show details ·  1
Brett S.
Brett S.
 

Terrific technical service

Alex attended site to fix an out-of-the-box fault and had everything up and running like a dream very quickly. Super helpful and friendly, greatly appreciated! Show details ·  1
Vicky & Michael C.
Vicky & Michael C.Metropolitan Adelaide, SA3 posts
  Verified

Excellent service from Fujitsu Assist

Assist team very professional and helpful with tips and advice. Would recommend this service. Show details ·  1
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Paul s
Paul sPerth, WA
  Verified

Frustrating

After weeks of emails Mon morning phoned company and by the arvo had a working aircon yay Show details
Fujitsu
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Hi Paul Thank you for taking the time to provide your feedback which is important to us on Product Review. We are pleased to hear your Fujitsu Air conditioning is working for you.

Christine
Christine3 posts
  Verified

Fujitsu service

Friendly, informative service with quotes received promptly. Visit was in response to our email. Show details ·  1
shankar
shankarSouth Australia4 posts
 

Even it is in under warranty they wouldn’t came and fixed

Their products was good but distributor was not good when you buy a product from their distributor they never came and fixed your problems. in my house Fujitsu came and find problem and told installer have to fixed this problem but installer never fixed I still suffered from them. Show details ·  1
Product Quality
Customer Service
Chami
ChamiPerth, WA
  Verified

Excellent Service

The technician was punctual and professional. We are very much happy with the service. Show reply
Emma F.
Emma F.
  Fair Incentive Verified

Service

The service was quick and the worker was helpful and nice Show reply
Mary Christo
Mary Christo
  Verified

Fabulous

Amazing response from Fujitsu - from Heather first - then the technician- Michael.
Both top people.
I run my own business.
I would employ both of those people. And that’s the highest compliment I can give. Show details ·  1
Lindi S.
Lindi S.South East Queensland, QLD
  Verified

Good service from Fujitsu

Technician was on time, friendly & fixed the issue with no problems.
Set my timer & explained other information. Show details ·  1
Titch
Titch2 posts
  Verified

Really happy with Fujitsu overall

Service man was very thorough and helpful, also very professional. Show details ·  1
Marty S.
Marty S.
 

Great Professional Service

Very professional, detailed knowledge of the product. Did everything to help service and resolve problems. Unlike other service companies they didn't come with the intention to sell you a new product.
Would definitely call them if we have another issue. Show details ·  1
Helene
Helene2 posts
  Verified

Great follow through

I was very happy with Ben the Technician that attended, he was thorough and professional, highly recommend Show details ·  1
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raymond.ledger
raymond.ledger
  Verified

Dedication and professional

Technician really friendly and helpful. Nothing stopped him form finding the problem even though it was an intermittent fault. Show details ·  1
George
GeorgeSouth East Queensland, QLD
  Verified

Fujitsu service- the best!

Truthful. Honest repair men. Fixed issue at affordable price. Team Fujitsu were friendly and highly recommended Show reply
John C.
John C.
  Verified

Air Conditioner service

Technician was communicative and efficient, completing the Service in a timely manner Show reply
Craig A.
Craig A.Greater Melbourne (Inner), VIC2 posts
 

Service of air conditioner

Service man was on time, polite, and very professional. A pleasure to deal with. Show details ·  1
Product Quality
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