had to wait for over 2 weeks for an outcome, when emailed did not get a response for 2-3 days. still waiting for an outcome, my opinion may change if i get better service
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Questions & Answers
Have been approved but no funds in account. Its been 2 days
Hi Candy, Can you please provide your full name or email us at email@example.com. I'll look into this straight away for you.
It’s now been 3 days since I was approved and received messages saying my cash would arrive within 60 minutes. My bank details are correct. My first payment is due tomorrow so looks like I’ll be making a payment on my account before I even receive the money. No one has answered my Enquiries! Wish I hadn’t bothered at all! Applied for the emergency cash because it was an actual emergency and your big selling point is that it’s all over and done in 60 minutes. Very cranky!
I wish i could send screenshots of the transactional based situation from my end. They were very efficient. I do know over weekend it makes it super challenging because you’ll be conditionally approved until business hours. First payments arent supposed to be 3 days away? Did you select your first pay cycle? Did you ring your bank at all? Im not happy for you either, that isnt fair at all and im super sorry.
I spoke to customer service and was told if it was approved between their business hours it would be paid within 60 minutes. It was approved at 11am. 12pm I received an email saying their finance department had released the funds. I was told to give my next pay date and they selected when my first payment would be. I don’t need to ring my bank because my bank isn’t the problem. I send funds between different banks every week and the funds are there instantly. My bank details are correct. So everything on my end is fine. I only applied because I unexpectedly ended up in hospital and needed the funds for that but because I still haven’t received the money I’ve now had to look for other desperate means. Very frustrating. Thanks for your answer.
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