Furniture Bazaar

Furniture Bazaar

 Verified
Furniture Bazaar
4.6

2,423 reviews

PositivevsNegative
93% · 2,252133 · 5%

Reviews

2,423 reviews
gordon
gordonPeel, WA17 posts
  Mandurah
Natasha70007000
Natasha70007000Perth, WA
  Verified Midland
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Markus J.
Markus J.Perth, WA2 posts
  Osborne Park

i love your staff

the staff where really nice to talk to and i loved them so much
i was satisfied with my productIf you had to assemble your furniture by yourself, did you find it easy to do so? it was very good Show details
Product Quality
Markus J.
Markus J.  
More

nice

Jessica N.
Jessica N.
  Furniture Bazaar

Sends wrong item makes customer pay

Tried to make me pay shipping for their stuff. Sent wrong bedside table and we had to pay for the correct one. I will never buy off this company again. Show details
Duane
DuanePerth, WA
  Cannington

Thank you

Wanted to say a big thank you to Charles at the Cannington branch who was awesome with customer service. We were looked after above and beyond what he needed to Show details
Barbara Pollock
Barbara PollockPerth, WA
  Cockburn

Wrong item

My 85 year old mother purchased a footender yesterday..The salesman apparently ordered the wrong one and after my husband picked it up from the warehouse and got a it to her place we re realized it was not right..rang store and they expected US to take it back and swapfor floor stock as the box had been opened and torn up... I feel since it was there mistake they should deliver the correct item and we shouldn't be made to do the running around..There mistake not ours!! Show details
EmH
EmHPerth, WA2 posts
  Joondalup

Terrible quality and no customer service

Paid $1200 for a couch (was originally priced at $1500) and just 18 months later all the stitching on the main chase has come undone because it is such terrible quality. It will cost $500 to have fixed and of course the store didn't want to know about it because they only offer a 12 month warranty. You don't expect to pay this sort of money for a lounge just to have to replace it a year and a half later. Would never shop there again. Show details
Kathleen H
Kathleen HPerth, WA2 posts
  Osborne Park
Mel Chitty
Mel ChittyPerth, WA
  Fair Incentive Joondalup

Lounge Suite

The store people were lovely I had no issues what so ever ..loved the lounge I bought . Great selection of furniture in the store as well..Very Happy And Recommend The Store. Show details
Mark
MarkPerth, WA2 posts
  Cannington

King bed

We recently purchased a King size bed as marked on the Clearance ticket only to find out after we got it home and assembled it that it was designed for a queen size mattress with overhang on three sides. A king size mattress will fit with 200mm sticking out the end. The manager was very rude and refused to discuss the matter asking me to leave the store. When I proved them wrong they offered the money back. I have decided to cut the bed to suite my standard mattress. Show details
Product Quality
Chelsea
ChelseaPerth, WA
  Fair Incentive Joondalup

Amazing customer service

Store layout is great. Easy to navigate.
Love that they have “always on sale” and floor stock sale.

Great customer service. Checked if we were alright but were not pushy. Show details

Tammy Hall
Tammy HallPerth, WA
  Mandurah

Exactly what I wanted

I found the store easy to locate with plenty of parking, and there it was the exact lounge suite I wanted and it had 50% off lounge suites so it was perfect in size and color, I don't think I have had an easier shop with staff willing to help. I would highly recommend the quality of furniture and the helpful staff. Show details
Tracey Dodds
Tracey DoddsPerth, WA
  Fair Incentive Joondalup

Great bargain on a queen size bed frame

Lovely clean and easy to get around store, great range of products and great prices, purchased a lovely Queen size bed frame, for a great price at the store today Show details
Customer1
Customer1Perth, WA4 posts
  Furniture Bazaar

Customer service really bad

Its really disappointing when the lack of customer service is so obvious yet people remain employed in customer service roles. I have purchased an item from this Company in Osbourne park but called the Cannington as the pick up warehouse is in Cannington. I required a basic piece of of information, box size, and was told in no uncertain terms the I've called the wrong store then the lady simply hung up the phone on me! Seriously a disgraceful way to be treated and we won't shop with them again.
Janelle P.
Janelle P.2 posts
  Verified Joondalup
Brian
BrianPerth, WA2 posts
  Fair Incentive Verified Joondalup

Just what we needed

Last week we purchased the Trinity Single Leather Electric Recliner chair for our holiday home at Seabird. Once located in our lounge and fully "road tested" we didn't see how we could live with another. So today we picked up another so we'll have a matching pair. The voice controlled chair has generated more that a few laughs with friends and family. Show details
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Unhappy customer
Unhappy customer
  Osborne Park
TheTwo Muffins
TheTwo Muffins2 posts
  Joondalup

Excellent Customer Service and Product

We were greeted by the manager Shannon who listened to our requirements for a new lounge suite. He was none pushy, polite, efficient and knowledgeable. The product we choose was on sale and we received a few days later. The delivery was on time and the men were helpful and extremely well mannered. The overall experience was easy , professional and we would not hesitate to recommend the product, delivery and most importantly Shannon and Furniture Bazaar . Show details
peeved1
peeved1Perth, WA37 posts
  Rockingham

Refused to allow Zip payment

As stated on their website they accept Zip Pay as payment, went into store only to be told because the item was already reduced on sale Zip Payment wont be accepted, was forced into a 4 week layby instead. Found out now that they cant refuse Zip Payment for marked down items. Wont be shopping there again after being lied to Show details
Carey L
Carey L
  Cockburn

Buyer Beware

Item purchased in September but had to wait until December before item was available. Now have to collect item from their warehouse not the store we purchased from. Emailed management with complaint but never even received a reply. Would never buy from this store again Show details
Tegan
TeganPerth, WA
  Fair Incentive Verified Joondalup

I’m excited for my new sofa

Great store with friendly non pushy customer service. I had my eye on the sofa I bought and I’m so excited to receive it. What’s better it had a great discount Show details
Georgia N.
Georgia N.Perth, WA
  Fair Incentive Joondalup

Great prices!! Thank you

Walked in and loved the range they had on offer compared to other shops. Shannon assisted us with a purchase of 2x lounges. He was friendly and knowledgeable. Thank you!! (Great prices!) can’t wait to get them! Show details
Colin A.
Colin A.Perth, WA2 posts
  Fair Incentive Verified Joondalup

Made the experience seem to easy

Seeing the ads on TV for the sales we popped into FB Joondalup on Tuesday 17th Dec, to have a look. We first had our eyes set on a cinema set up but soon settled on a 5 piece Roland Leather suite at an unbelievable price. On a walk through wealso noticed and purchased a nouveau art painting that was suited to our lounge. The furniture arrived 3 days later on the Friday it was in place in no time and the old suite out and taken care of. Thank you Marie, Shannon and the delivery crew. We are comfortably sat watching telly on our new suite. Show details
Pamela
Pamela
  Fair Incentive Joondalup

So happy

Delighted with my new furniture. The staff could not have been more helpful and friendly and knowledgeable. The furniture is great quality at a great price. We will definitely be going back Show details
Rob
RobPerth, WA
  Fair Incentive Joondalup

pleasantly surprised

Very easy to navigate, staff were not overbearing. Shannon was knowledgeable and helpful. Many choices to choose from. We were not rushed into making a decision to buy. The quality of the product was good.
Assembling the bed had its moments with a missing part however Shannon and Raj were very helpful in finding a replacement. Delivery was on time. Happy with our purchase. Show details
Product Quality
Catherine and Jessica G
Catherine and Jessica G2 posts
  Fair Incentive Joondalup

Customer service was wonderful!

Store was well set out and easy to navigate and there was a decent range of products in a variety of styles. Shannon was a delight to talk to and provided fantastic customer service. Quality of the products is pretty good and I am satisfied- a few minor issues but nothing too serious or that would make the product unusable- assembled the bed frame myself with some help but everything was straightforward and not too difficult. Overall, really happy. Show details
Product Quality
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Pat
Pat4 posts
  Fair Incentive Joondalup

great customer service

It was easy to find the type of dining chair that I wanted. It was the exact quality I wanted and the staff went to great lengths to find the quantity of the item that I needed. Delivery was great, on time, and communication was terrific. Pleased I went there. Show details
KARENBOATWRIGHT
KARENBOATWRIGHTPeel, WA
  Fair Incentive Mandurah

Great customer service

the assistant was very welcoming and showed us where to go straight away , they had a good range to pick f rom and we were in and out without any trouble Would shop again . MA0036814 Show details
Jools
JoolsPerth, WA4 posts
  Joondalup
Robyn
RobynPeel, WA
  Fair Incentive Mandurah

Delighted grandson

Pleasant and easy to navigate around the store to find just what I wanted with a good selection to choose from and easy to assemble with reasonable quality of purchase. MA0036725. Show details
Cassie
Cassie
  Fair Incentive Rockingham

Warranty Department Lacking

We purchased a lovely modular lounge however the cushion to the chaise caved in almost immediately and offered no support despite nobody in our family being large or overweight. When my husband leaned his elbow on the arm rest the wood cracked in underneath leaving a dent. Somebody was sent to our home to inspect and the lounge booked into be collected for repairs the following Monday. Nobody showed up or called to say it was not proceeding and we didn't receive a call until the end of the week to reschedule. This is still yet to be settled. Show details
Happy Customer
Happy CustomerPerth, WA2 posts
  Fair Incentive Verified Midland

Happy Customer

Found the perfect dining setting for my space . Zee was both helpful & lovely to deal with . Very happy with the quality of my purchase and will happily return to the store. Show details
sarah
sarahPeel, WA
  Mandurah

truly blessed

the mandurah store was lovely to navigate through a very inspiring layout, the range was very good plenty to choose from, I was well pleased with the products I bought a lounge ,a bedroom suite and a mattress. the assemble of the bedroom suite was a challenge but looks very nice as the finished product. the saleslady vicki was of the greatest help patience is a very noticed ability . Show details
Michelle
MichelleSouth West, WA3 posts
  Mandurah

Great Customer Service

My son & I went into the Mandurah Store and was met my your salesperson Vicki.
A very friendly lady with a lot of product knowledge.
Vicki helped us choose an appropriate lounge for our Theatre Room and we left very happy customers! Show details
Russ
RussPerth9 posts
  Cannington
Product Quality
Sara R.
Sara R.Perth, WA
  Fair Incentive Rockingham

We got the perfect couch for our first home, at a really good price, and the staff was really helpful!

They had furniture there for anyone’s budget and that is really great to see in a furniture shop. My partner and I didn’t have the biggest budget but we easily found a couch that we loved! Show details
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Emily Z
Emily ZPerth, WA
  Joondalup

Horrible Customer Service!

Terrible delivery system, they only unpacked half of our order and left all rubish for us to deal with scattered all over the house. When I called the Joondalup store to discuss a discrepancy in our order they had no interest at all in helping they simply repeated the same sentence over and over again. Never again! Show details
Product Quality
Nerissa Jordan
Nerissa JordanPerth, WA
  Osborne Park

We bought the Thomas twin bunk bed for our kids and it was the worst experience of our life

Firstly when we opened the box to build two of end pieces were incorrect so we had to drive all the way back (we were based in Scarborough) to the Cannington warehouse to swap the pieces. We then tried again to build it only to discover there were cracks in the frame and the ladder was broken. We then had to embark on a huge battle to receive a full refund. Beware of this badly run company selling an inferior product!!!! Show details
Kerry C
Kerry C2 posts
  Fair Incentive Joondalup

Perfect Sofa Bed

I was impressed with Furniture Bazaar when I called and made an Enquiry and spoke with Shannon, who was very helpful, professional, but friendly. In store, the store is well displayed, and Sladana was extremely helpful and made my choice easy with the perfect sofa bed for my needs. Show details
Sam Kalamunda
Sam Kalamunda
  Fair Incentive Midland

Helpful Service

Ketan at the Midland store was efficient & helpful.
Bed and mattress I purchased were of good quality and superior to to those in other similar furniture shops.
Happy Customer :)
Sam from Kalamunda Show details
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