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Future Super

Reviews

  • Transparency
    2.7 (3)
  • Customer Service
    1.3 (3)
  • Rates and Fees
    2.5 (2)
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DP

DPSydney

  • 4 reviews
  • 1 like

Not as great as reviews suggest

published

Joined about June 2019. I know it's been a hard time economically but there's been zero performance and the fees are crazy!!. Also the interface changed and it's even worse than it was when I joined. I wanted to like it but I just don't. Am in the process of moving to another fund.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Joe

JoeSydney

  • 2 reviews
  • 3 likes

Great ethical causes, atrocious website/accessibility.

published

Future super has pretty good performance, they also support some great causes.
However, their website/portal is so slow it's almost unusable, I attempted to login on multiple occasions but gave up due to how long it took.

Performance and ethical impact are great, but being able to access my money is a priority above all else, this issue has existed for months and knowing that this still hasn't been resolved nor does it seem to be a priority does not fill me with confidence, that I am able to trust this company that relies heavily on tech with my money.

My current role is in website/digital performance and out of the 100s of website I have reviewed this takes the cake as being the worst.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Future Super
Future SuperFuture Super
Tim

TimSydney, NSW

  • 4 reviews
  • 6 likes

Great idea but the fees are ridiculous

published
Transparency
Customer Service
Incentivised ReviewNo
2 comments
Future Super
Future SuperFuture Super
Tim
Tim
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Simon Woods

Simon WoodsNSW, 2650

  • 3 reviews
  • 1 like

Not For Everyone

published

Was really hoping this super fund would cater for all walks of life but sadly their insurance provider let the company down, was really disappointing to learn i wouldn't be covered due to my career choice, after all what good is a superannuation if they can't protect their clients.
Would of been a really good super to get amongst if only their insurance covered more people.
Communication was good, mainly talked through their facebook page and private messaging.

1 comment
Future Super
John B.Future Super
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Questions & Answers

Nilay Chakraborty

Nilay Chakrabortyasked

The way you have answered few queries and feedbacks, that we believe in our ROI and policies, can you assure that members will get a fixed percentage return as your fees are amongst highest with around same return % ? Since your charges are fixed irrespective you give positive or negative returns, all big shots have created a lobby to rip people by different named funds.

No answers
bretann

bretannasked

Why does Future Super NOT reply to my emails??
I am looking for a Super company to change from Statewide (who are hopeless) and have sent two emails with questions to Future Super who have failed to reply.
Are they always this unhelpful and ignorant??

5 answers
Future Super
Future SuperFuture Super

Hello, although it is not showing in our Q&A, we did respond to your previous question on here. Given this is a third party platform, we are not able to identify you. We did perhaps receive an email from you, sent about a week ago, that our Member Advocacy team will get to shortly.

bretann
bretann

Would it be better and perhaps quicker if I phoned you??

Ben
Ben

That's odd, I've found them super helpful and responsive every time I've called or emailed. Yeah try a phone call. And great choice moving, I'm really happy I moved a couple of years ago.

Alexandra W.

Alexandra W.asked

How much do your annual fees equate to.

2 answers
bretann
bretann

From what I can figure out Alexandra their fees are 0.98% on your balance plus an Admin fee? of $1.80/week
You will have to get confirmation from them but apparently they REFUSE to answer questions here or email

Alexandra W.
Alexandra W.

Thank you @bretann
I actually called them to ask what the actual break down would be based on my current balance and they would refuse to advise me over the phone as well as the rep was not qualified to give me that information.. thank you for your feedback though.

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