Great ethical causes, atrocious website/accessibility.
Future super has pretty good performance, they also support some great causes.
However, their website/portal is so slow it's almost unusable, I attempted to login on multiple occasions but gave up due to how long it took.
Performance and ethical impact are great, but being able to access my money is a priority above all else, this issue has existed for months and knowing that this still hasn't been resolved nor does it seem to be a priority does not fill me with confidence, that I am able to trust this company that relies heavily on tech with my money.
My current role is in website/digital performance and out of the 100s of website I have reviewed this takes the cake as being the worst.
I compared funds and I found this to be the one that invests in the objectives that I bereave in. When you consider the Unethical Criminal Behaviour of the Banking $money lending Usury oligarchs and the Speculation Looting that has been endemic since the inception of the federal reserve and in the 1940`s the international (Murder)monetary fund world bank world trade organisation and even the Criminality of the political powers in Australia which is Still Subservient to a Theocracy britain(Usurping killingdom)u.k.
there is a lot of Work to be done in easing the sting of Poverty and Stopping Further Environmental Destruction That`s Why I Am Glad that My Super funds can Help in this Quest.
Great idea but the fees are ridiculous
The fees on even the basic passive index fund are 14 times higher than the equivalent fund at hostplus which is almost identical. All Future Super has done is taken the ASX200 and removed some companies that are bad for the environment. That shouldn't cost 14 times the alternative.
Their other funds have fees approaching 2%. That is out on the extremes of fees for superfunds in Australia. It's unclear how this is justified. High fees over time eat a huge amount of your retirement savings. I've tried to contact the company to ask about these i...ssues but have received no reply. I LOVE the idea of driving change via our super, and badly want to join a superfund that uses my money to invest in renewable energy. However I think this fund is exploiting people's goodwill in order to make themselves rich. If they really cared about the environment as their primary concern, they would set the fees much much lower, in line with other super funds, so that more people joined. Why does it cost 14 times the alternative to remove a handful of companies from a passive index fund? It doesn't. Why then are they charging that much?
So good! So far!
So easy to access online portal, the staff are lovely -Australian's also.
I can see my super increase on the screen.
Great incentive to stay with this Super fund. Lets hope that their fees get competitive too as well as a green focus on investments
Progress in action
Great ethics across the board.
I trust that they are doing what I want with my money and there's no dodgy deals going on in industries I dislike.
The right balance of communication is had with customers.
As someone who is from abroad (and not understanding Supers) maybe a bit more segmenting of info to know who might need 'coaching' through options of what you should/could look at putting away each pay cheque.
Overall, a refreshingly 'right on' progressive organisation.
Great for a guilt free set and forget retirement.
I signed up to this fund at the beginning as it was the first of it's kind. I liked the idea of a clean super fund and the only fund offering anything similar at the time was quite dated and it's capabilities questionable. Future presented a good modern alternative to the norm that people could rally behind and feel good about.
The fund in the previous years has provided good returns on trend with the market. We haven't had any "bad" years to see how the investment stacks up during defensive years.
The online services is usable however c...onsidering this fund is relatively new and lacking legacy infrastructure of major funds its offering is quite basic considering there are newer funds (spaceship & grow) with considerably better online offerings that have been delivered in a fraction of the time. The customer service can be inconsistent at times. Normally the staff are very willing to help. However, I had an experience where I was enquiring if the fund was getting default insurance cover and was told it would be available in a few months. I called later in the year to be told in a quite thoughtlessly tone (I guess we went in different direction). It was a bit apparent that the girl had better things to do than talk to me. Only to receive an email in the following weeks saying it was available. Your not a big company if your staff don't know what's happening in your business the appeal for me starts to wear off. I would also point out that communications from future is kept to a bare minimum (annual reports, fund changes) apart from the occasional email about the current crusade. This is probably perfect for the majority of regular Australians who don't care about there super. But your customers do care otherwise we would all be in default funds. I would like to hear more frequently about the months performance, new entrants to the portfolio, good deeds & general things the company is working on. Provides a sense of being part of the fund and helps me know you are constant improving. Overall one of the better funds around but there is definitely room of improvement around your online and offline customer experience.
Not For Everyone
Was really hoping this super fund would cater for all walks of life but sadly their insurance provider let the company down, was really disappointing to learn i wouldn't be covered due to my career choice, after all what good is a superannuation if they can't protect their clients.
Would of been a really good super to get amongst if only their insurance covered more people.
Communication was good, mainly talked through their facebook page and private messaging.
Clean Air,Clean Water, Clean Energy.
Lets get rid of the Fossils in Canberra , bring on the forward thinking New Blood and lets get down to Business
Bring on : THE RENEWABLES. :
Questions & Answers
I am with Australian Super (I had to set up a quick super account when i emigrated from the UK 6 years ago), and would like to move to something better like Future Super to stick it to the libs coalition. My Aus Super thing does provide some insurance cver.
Does your thing do this?
I do have a separate cover with 'Clearview' that covers me there also, so maybe I don't need it twice.
Where can I get advice?
Just call them. Theyre very helpful.
Awesome to see you wanting to make the switch!
Please feel free to call our Member Advocate Team for further information and support on 1300 658 422, as they can best assist you with this.
The way you have answered few queries and feedbacks, that we believe in our ROI and policies, can you assure that members will get a fixed percentage return as your fees are amongst highest with around same return % ? Since your charges are fixed irrespective you give positive or negative returns, all big shots have created a lobby to rip people by different named funds.
Why does Future Super NOT reply to my emails??
I am looking for a Super company to change from Statewide (who are hopeless) and have sent two emails with questions to Future Super who have failed to reply.
Are they always this unhelpful and ignorant??
Hello, although it is not showing in our Q&A, we did respond to your previous question on here. Given this is a third party platform, we are not able to identify you. We did perhaps receive an email from you, sent about a week ago, that our Member Advocacy team will get to shortly.
Would it be better and perhaps quicker if I phoned you??
That's odd, I've found them super helpful and responsive every time I've called or emailed. Yeah try a phone call. And great choice moving, I'm really happy I moved a couple of years ago.
Get an answer from our members and Future Super representatives
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