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G&C Mutual Bank Branches

G&C Mutual Bank Branches

3.0 from 2 reviews · View Statistics
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Reviews

3.0
2 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(1)
  • Transparency
    3.0 (2)
  • Customer Service
    3.0 (2)
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Fiona Webb
Fiona WebbMurrumbidgee Region, NSW

Very Disappointing

published

The bank would not refund money taken fraudulently from my account. The manager would not return my call. When I closed my credit card acc I was sent an sms that I had to pay $50 & if I didn't I would get a late fee. This is meant to be a community bank & they are charging me to close an account. I am a low income earner & this is despicable.
I started with this bank many years ago when it was a credit union. The customer service used to be great. Now it is terrible. They are cold, abrupt & seem to want to be of as little help as possible.

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B-rad
B-rad Greater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 5 likes

Fantastic Service and Competitive Rates

published

I can not recommend G&C highly enough! We applied for a home loan and were pre-approved within a very reasonable time frame. We initially started to apply through one of the big 4, but changed course after a phone call with Teresa from the Home Loans team. We secured a great rate, and were always kept informed of the progress of our application. The customer service provided by Teresa and the G&C team was of an extremely high standard and I can not thank them enough. Being a small lender they provide a personal touch. What G&C lacks in branch locations it makes up for in exceptional service and competitive rates.

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G&C Mutual Bank Branches

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