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- 3 reviews
Absolutely PATHETIC bank. Avoid at all costs. Spent a week collating all the documents they requested whilst being told everything is “pre-approved”. Was waiting for them to ask for the name and qualifications of my kindergarten teacher at one point. Then today get a phone call saying “all is well with you loan. We just can’t give it to you at the agreed upon (which they charged us $1500 to hold it at!). You have to go to a different type of loan that’s going to cost you more than we agreed. Very convenient that they posted an increase of 0.8% ...
Read moreon the 5 year fixed rate THIS morning. In the time that they have wasted for us, we could have secured a loan elsewhere. Now we have to pay more for that too! We got scammed. Don’t make the same mistake as us!- Transparency
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The bank would not refund money taken fraudulently from my account. The manager would not return my call. When I closed my credit card acc I was sent an sms that I had to pay $50 & if I didn't I would get a late fee. This is meant to be a community bank & they are charging me to close an account. I am a low income earner & this is despicable.
I started with this bank many years ago when it was a credit union. The customer service used to be great. Now it is terrible. They are cold, abrupt & seem to want to be of as little help as possible.
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I was previously a very happy Quay CU customer, they could never do enough for you. Since the acquisition I have seen the service level deteriorate to me now shopping for a new bank. Their credit cards do not allow you to book tickets without contacting them first, they only partially pass on interest rate cuts and on attempting to increase my home loan significantly for a new property it took 3 emails and a phone call just to get a response
In today's competitive environment they need to be better
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- 2 reviews
- 3 likes
Joined G&C as investor fixed loan and have had a truly terrible experience coming off fixed loans. I have registered a dispute and will update this post thereafter according to the outcome.
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Hi Krin, thank you for your feedback! We're very pleased to hear how happy you are with G&C Mutual Bank's products and services. As a member-owned bank, we strive to go above and beyond for our members. Thank you for sharing your experience.
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- 5 reviews
Was SGECU with a home loan and all accounts with them..GREAT..easy to deal with good staff. Paid off our mortgage, no longer can see anything about home loan as all gone GREAT. Please return title deeds to house, OK, I knew there was a fee but $650 is too high. Require a letter to say mortgage is paid, don't know if I can do that without $650. HELP
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