G.James

Appalling company , service and do not deliver anything they say – Absolute worst service and products. 9 months on and we still haven’t received our screens. Faulty products, incorrect installation and they keep just pushing us back . Never deliver anything they say . Show details

Total satisfaction with all aspects dealing with this company. Store manager was obliging and extremely helpful. Due to my age, I have difficulty moving heavy objects, in this case, double glazed windows, one which was very large. I was unable to secure extra help on the day and the store manager went to great lengths to help me safely unload… Read more

and store the windows. The administration staff were at all times courteous and helpful. Now the windows are installed we are very happy with the quality of the product and the service we received. We would have no hesitation in recommending this company.

Not often you get something for free. But yesterday I was surprised when I was given a few metres of weather strip to fix my bifold doors. Not a lot of $$ but still a nice gesture. Will get my business in future and will recommend to friends. Thanks Guys Show reply

THEY DO WHAT THEY SAY – got my window today from G James.the delivery boys where great, they did a good job.good service. Thank you Boys and big thanks to Brooke. Show reply

Complete waste of my time. Never received quote after 4 phone calls..plenty of promises to 'Look into it' but no result. Certainly won't be back and definitely will not recommend. Show details

Reading reviews – Thankyou everyone who wrote a review,I was under the impression this company was great . Sorry you’ve been treated poorly and wasted your hard earned money ,I shall go elsewhere.

Poor service – We requested a quote for a new sliding door & screen. When they came to do the quote they tried to suggest we would need to get a builder in to replace the door due to architraves, also offered that we could just buy some spare parts and their brother could help install these parts. We asked for a quote, which we have never received. I called… Read more

up to follow up and the person who answered the phone said they would follow up on this quote. We are still waiting. We have since had quotes from other suppliers who have said it is a straight forward job to replace. It seems obvious GJ Glass did not want our business.

Highly recommend – In a difficult building environment you need to depend on a business to be ethical and provide great service. G James glass completed the installation of both windows and doors to my new home. I would highly recommend them to provide a quality product and they also ensured installation was done correctly thank you. Susan. Show reply

Quality products and great service – Initially had problems obtaining quotes and follow up, but after speaking to Josh the manager at Hervey Bay, the service he provided was excellent. Our issues were recitified to a high standard and in a timely manner. Josh and his team were great to deal with, quality products. and i would definitely recommended them Show reply

Poor service and appalling overcharging – We had some minor adjustments required to our G James windows and doors. Just some replacement rubber weather strips on doors, minor window adjustments and a handle and window close replacement (parts were insignificant in the total cost). We have many windows and the quote came in at over $1,500. I was assured that it would take a lot of… Read more

labour time (and I thought I should go with the original window suppliers for a thorough job) so I accepted the quote. The two technicians came in, rushed the job and "finished" in ONE hour. They missed a door seal in their haste (I caught it before they left) but then when we went to lock up, they had installed the new handle incorrectly and it wouldn't lock properly (they came back and fixed it, no apology). I was left with a bill of $1573 for one hour's work for two men. Don't use them. Total rip off.

Wasted a day waiting for them – The sales people were great, but their rep for coming out to do the measure and quotes, was useless. Called up the day before to confirm the time and then wasted half the day waiting for him. When he hadn't shown, called the office and turns out he's not even in the area today. Poor form. Going else where.

Waiting on reply from Hervey Bay manager to reply since last year – Still waiting on correct door handle to comply for disabled door opening . Disadvantage people need to access shop via assistance with stairs . Not able to get a clearance from certifier until fixed . Very annoying for client ,yet G James administration has sent out two statements for payment when job is not completed. Also other issues with door as well. Show details

Replacement windows – After buying my new build I found that several window were scratched. GJJames came to access these and straight away stated they would liase with the builder for the replacement. The order was placed and the job was done yesterday. Angus and Matthew were professional and competently did the job, even cleaned them for me. Very happy with this company. Show details ·  1

Great quality products and services to match – I honestly couldn't be happier with G-James I love their products and the quality is great. They've created a beautiful look for our home and their advice throughout has been wonderful. We dealt with Kerry Mayes and found him very helpful throughout our renovation. Can't thank you enough and am grateful to do business with you Thanks again... Kurt & Jess! Show details ·  1

Incorrect lead time and then no service – Lead time was incorrect at time of order. No contact while waiting and then advised 1 week prior to original quoted date that it would 3 weeks longer. Had to source an alternate product from another supplier as window was need to complete a renovation and would have thrown all other trades out. Not only no apology, but no acknowledgement of my complaint. No window and no refund as yet.

Terrible install and customer service – We recently built our family home in regional North Queensland. Our builders used GJames for our windows and doors. Our louvres in our lounge room are visibly crooked, some have fallen out and we can’t reach handles to open/close. We immediately brought this to the attention of our builders, but they have said GJames won’t/can’t fix these issues.… Read more

It has been over 12 months now and we are very disappointed. We would not recommend using this company.

Sliding Door Glass Crack - Customer Service & Warranty – Soon after moving into our new apartment (3/9/2021), we had Solarmasters apply solar film on our windows & a sliding door. Subsequently, we noticed a crack developing in our sliding door glass. G.James (suppliers/installers of the door/glass) advised us that by applying the film, we have negated our warranty on the glass. Solarmasters (suppliers/… Read more

installers of the solar film) advised us, that G.James were long time customer of theirs, this was the first they heard of their products rendering the warranty on the glass void. There must be 1000's of customers who are not aware of this situation), with an almost $2000.00 cost to us each time. It is not intuitive for the lay person to understand how, by applying solar film on the glass will cause it to crack, in addition, the warranty statement is very vague indeed. If this issue was brought to our attention prior to installing the film, we clearly would not have applied the film (we have 13 other windows now at risk)

If the product reliability cannot be guaranteed after solar film is applied, why is it on the market or how are Solarmasters and other suppliers/ installers of solar film still in business!!!

This clearly has much broader implications for consumers, and I believe is very poor customer service complicated by a vaguely worded warranty with no clear warning to consumers of the risk.

This is not a service oriented company – Moved into a new apartment in Brisbane in September where G James supplied and installed the glass windows and doors. I identified an operational issue and spoke to a representative at GJ who gave an indicative price on the cost to fix. I indicated that this would be ok and if he could get back to me to confirm. He never did. Phoned and emailed… Read more

with no response. I then spoke to the Branch Manager who gave me a price which was 4 times the initial costing. I asked if he could review that price based on what I was previously told. He advised me that he would get back to me on this. 2 weeks down the track and not receiving any contact I rang back and again spoke to the manager who abruptly told me "I told you I would get back to you"........end of conversation. Now a further 3 weeks have passed and nothing!!!!! If G James are rated on rudeness and arrogance then this would be a 5 star review

Terrible Customer Service – We requested a quote on the 20th August 2021. We have emailed/rang regarding our quote and were told it was on its way. I have just received an email (18th Oct) notifying us that they have closed off their quotes for the year and will not be quoting on our windows and doors. I would suggest to anyone asking for a quote from this bussiness to go somewhere else.

Very poor service! – Extremely poor service, never answers phones and never calls back, they snapped the window I ordered in half while loading it and told me it will be easy for ME to repair! Overpriced, product was pretty average for a $2500 window, cheap external handle fitted, missed the deadline by weeks! Will go elsewhere next time.

Obviously not needing new customers – I had the Hervey Bay business recommended to me but I’ve had no reply to both phone calls and emails. Let’s see how they go when the construction sector slows down again.

First 2 purchases great service, 3rd very poor – I purchased windows 3 times the first 2 times over 1 year was great Mel in Capalaba was lovely and double checked all details were correct. Third time around I find that Mel has left and Greg now does the quotes and orders. With Mel quotes were done on the spot, with Greg he just took an email address, I had to chase up the quote after not hearing… Read more

back and had to get them corrected numerous times. Windows delivered somewhere along the line they had been changed to open the wrong way, sent an email no reply. Go to put fly screens in tabs/clips in the wrong place, took 1 back to be corrected still doesn't fit. Sent another email and no reply.

Customer service – Tried for my refund for almost 5 weeks Narangba office! One call to Eagle Farm office and all sorted in one day. Next time I will choose Eagle Farm for my products. Well done!

Excellent Service – I had G James windows installed when I built my house 40+ years ago and have never had a problem with any of their products. However, it is not their product that I wish to comment on in this review; it is the exceptional level of service that I received when I contacted them recently - it was way above and beyond of what could be reasonably expected. Show 3 replies

Good quality screens – It's good quality nothing much more to say. Use to always see GJames screens on trains and honestly just think its important to support the factories in Australia. I have GJames glass in my house and works perfectly fine, came early etc. People usually only review products when they are dissatisfied so keep that in mind when reading reviews guys :) Show reply

Trying to balance the reviews a little – I have used G.James quite a few times over several years for my work environment. Not big jobs, just the occasional couple of pieces of small glass. No problems encountered at all. In fact, I find the office lady very pleasant, which can be unusual these days of diminished customer service. Russell - ph. 07.5445 6858 Show reply

Non Delivery – Have just got off the phone after being told again that my doors will not be delivered today although being promised again. Your service is atrocious. This is the 4th delivery date over a 2 week period. You required money up front and you have not performed Do not deal with this company

Customers service? What Customer Service!!! – I would appear that G-James are incapable of providing customer service. We have tried to work with them over the last 4 years. Getting products dispatched on time. "Your Dreaming"