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No Thank YouSouthwest, VIC
Tempered Glass Screen Protector
Just received a screen protector for my Galaxy S20 FE . Impressed with the prompt service from Gadgets 4 Geeks . The Tempered Glass Protector is of the highest quality . With simple installation instructions. Great Service ....... Thank you .
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The reviewer stated that an incentive was offered for this review
My experience was positive. I received my item in a good time frame and it was of good quality.
I found my item (tablet/smart phone stand) though a google image search, and to be completely fair, it was double the price of most similar ebay items on offer, however it had some key features they lacked, including swivel base and padded clamps holding the device to allow for a downward angle of viewing. Most ebay items just relied on gravity holding the device in a curved lip, or crappy looking clasps.
The product arrived on time and I was pleased with most aspects of its build. Hinges were great and the clamps were also very good, able to ...Read more
hold my tablet while in its cover. The swivel base was gritty to turn, but as you don't often need to do more than a quarter turn, should be no real issue. The swivel behind the clamp itself was also dry to turn, but same deal, you will not often do more than a quarter turn occasionally. If I could make one suggestion that would have improved my experience, it would have been to have the GST included up front in the buying process. Finding the extra $5 charge whacked on the end didn't feel great, but I still went ahead because it was exactly what I was after. Positive experience, 4 stars. No issue.Similar opinion? Write a review on ProductReview.com.au!
Shirley H.Sydney, NSW
New cover
Broke my iphone cover, so easy to find it online. Got it the next day, so happy. The cover was exactly what I wanted.
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Stefan M.Greater Melbourne (Inner), VIC
Great products and very speedy service
I ordered the following from their website:
-Aerios (2-Pack) Full Coverage TPU Screen Protector for Samsung Galaxy S10+
-Baseus (10W) Rock-Solid Wireless Charger / Air Vent Car Mount / PhoneHolder / IR Sensor
Products are overall really great quality, screen protector is great and easy to install (the instructions weren't super clear, but managed in the end). The Baseus Phone holder is highly configurable and sits in my car vent very well, the angle I can move the holder makes me position the phone how I want. Wireless charging speed is simil...Read more
ar to a Samsung Wireless charger which is good. I was reading the notes and Phone holder required a car charger so please keep that in mind when ordering, you can get a cheap one ~$20 the XCD Essentials 4.8A Dual car charger.Similar opinion? Write a review on ProductReview.com.au!
Worst Experience - Even threatened me!
Absolutely the worst experience I have ever had. I received a faulty product, and they made it difficult to try and get it resolved. When I spoke to one of their warehouse staff who answered the phone, he would not let me speak, patronised me and blamed the faulty product on me saying I had broke it. When I remarked that it was good he worked in the warehouse because his customer service skills were appalling, he suddenly became enraged! He called me names using the F... word and then said words to the effect that If you hang up on me, I have y...Read more
our personal details and I will call you and chase you up!! This is a direct threat which I am intending to report to the authorities. I ordered through their website and gave them my personal details in good faith only to have an employee threaten to use those details against me!! All I can say is do yourself a favour and buy off someone else. I see from similar bad reviews that their response seems to always point the finger back at the consumer....I expect this review will get exactly the same response. Nonetheless, I think consumers are smart enough to see through this and I hope I have helped you make your decisions as to whether you should buy from this company - DON'T!!Similar opinion? Write a review on ProductReview.com.au!
Wrong description
Wrong description. It will not fit in mi
Mix 3 5g. Eventually i had to send back the product and i had to pay the postage. Poor customer service. Not recommend
3 comments
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Quality and supportive
I wasn't sure which audio cord I needed and Simon went above and beyond to help me out with the right cord and refunded my the difference between the cord I had already ordered. I had a cheaper quality cord (bought from another store) that was distorting sound (it was the right cord just bad quality). The cord from gadgets 4 geeks got delivered today (tracking and all associated delivery information was excellent) and it works perfectly!!!!! Thankyou!!
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Do not buy from this store Avoid at all costs.
I bought a screen protector from this dtore twice in a row. First one didn't work, second one didn't work either. [name removed] who provided me with the same interaction as you have read from the countless poor reviews here. If you item does not work, prepared to have nothing done about it and you will lose your money. Avoid this shop at all costs.
2 comments
Simon T.Gadgets4Geeks
Thanks for the review Yu.
Just a quick update. ProductReviews has kindly stepped in to remove Yu's recent insensitive comments.... Read more
We remind customers to please refrain from posting abusive comments about our staff members. Regards, G4G TeamJust stop with your passive aggressive comments
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Georgia
- 2 reviews
- 2 likes
Disgusting customer service
I ordered a usb converter for my new Macbook pro, it would always connect/disconnect & after about 2 weeks of having it it broke off - into my computer but managed to get it out. Emailed them for a replacement & they told me I have to send it back. Sent it back but it was lost in transit - the actual usb fell out of the envelope. They told me they could do nothing about it even through I sent them a photo of the broken product. So stupid considering it was a $14 product that they would get for about $4 cost price. 10/10 would not buy from them EVER AGAIn
2 comments
Simon T.Gadgets4Geeks
Thanks for the review Georgia.
Just a friendly reminder to customers to ensure the safe passage of a return by using a postal service with tracking and transit cover.... Read more
Regards, SimonWhy would I pay for a tracking number & transit cover when that will cost more than the item itself??
I sent photos of the item being broken, you’d think that would be enough to proceed
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Vic AlpenAU
- 4 reviews
- 1 like
perfect all the way nothing more to say
ordered what i wanted and paid for the express option. was exactly what i wanted.rang the shop and had a chat with them great staff .packaging was great.next time your after a case try these guys A plus plus plus
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AD S.Sydney, NSW
- 6 reviews
- 4 likes
Really frustrating
Bought a wireless car phone holder/ charger. My iPhone 11 Pro Max kept falling off whenever I drove over a bump. That meant pulling over every couple of minutes. Putting the car in park. Getting out of the seatbelt and diving into the passenger footwell to retrieve the phone. Obviously no good at all. So I sent it back. I even sent a short video of the issue. Then followed an ‘investigation’ in which they said they couldn’t replicate the problem. So right there I’m made to feel like my complaint is untrue. **Despite sending in the video of the...Read more
issue.** Next they said maybe the iPhone backing part needed replacement and I could buy another one. I refused to throw more money at the problem. So they asked me to post back the two plates that attach to the back of the phone. Which I did. One of them disintegrated slightly when it was peeled off the phone case. Unavoidable. That by the way revealed the problem: four tiny magnets each one about ½ centimetre in diameter. Way too tiny to hold the biggest iPhone (each one of these steps btw involved a 30 day turn around). Next I get told they’re posting everything back to me because they won’t refund me due to the (unavoidable) damage to the 1 phone backing plate and my failure to send in the box and the pamphlet it all came with. I had to get stroppy and remind them the product was not fit for purpose and breached the ACL and the Sale of Goods Act, and that sending back the box wouldn’t change that. I started the paperwork for the Minor Claims Court and Office of Fair Trading and THEN they agreed to refund me (after complaining they would be left to wear a loss on the item - which is also odd. Why would they not return it to the manufacturer and tell them the product did not perform and the manufacturer must reimburse G4G’s loss, or G4G will stop selling their products? And anyway, that’s not my problem). Throughout these interactions the staff at G4G were always polite, friendly and courteous. I readily acknowledge that. But the 30 day money back guarantee rings hollow. All told it took slightly less than 4 months from the time I posted the item back to the day I got the refund. Good service would have been a response like: “oh no. So sorry to hear our product was not satisfactory. We’ve put a reply paid envelope in the mail. Send us back whatever pieces you have. We’ll process a refund straight away”. Had they done that I’d have sourced a different brand of phone holder and had such confidence in G4G I would have gone out of my way to buy it from them. Same with the two bedside iPhone/Apple Watch/Air Pods wireless chargers I’m now searching. I’m staying well away from options when I see them on the G4G websites. Just don’t have confidence in how things will pan out if there’s an issue. I see G4G likes to have the last word on these negative reviews. Instead of doing that on this review, why not rather say to yourselves ‘we could have done better. We could have made the problem the manufacturer’s not tried to make it the customer’s. And we’d have had repeat business and a ***** review. We’ll take the learnings not try to get the last word.’1 comment
Simon T.Gadgets4Geeks
Hi [Reviewers Name Removed as this was not disclosed],
Thanks for the review. We found it difficult to talk to you during our last few interactions and we too were disappointed with the outcome - esp... Read more
ecially given the time we took to help understand, test and find a solution for you.Similar opinion? Write a review on ProductReview.com.au!
Rude beyond belief
Having purchased a number of items recently from Gadgets4Geeks Online, one of the items is a tempered glass for a Nokia mobile phone, but the glass has the cut out for the camera on the wrong side, or you could say the adhesive is on the wrong side of the tempered glass. I rang the Gladesville store explaining the difficulty but the taker of the call was immediately on the defensive and would not listen and persisted in insisting that it was correct and rambled on and on and on making the situation confusing. I offered to send photos but the ...Read more
person (male) used deprecating language and persisted in talking over the top of me. I supply photos for you to see for yourself. I can only presume that he is fully ware that this is an existing problem with the product and Gadgets4Geeks is avoiding having to do anything about it by being purely rude. His customer care / service was deplorable.1 comment
Simon T.Gadgets4Geeks
Hi Sharon,
Thanks for the review and the photos.... Read more
As we tried to explain to you on the phone before you started yelling and swearing, the cut-out on the tempered glass at the top is for the speaker grill, front facing camera and proximity sensor. https://imagizer.imageshack.com/img923/771/mXecxh.jpg Just to repeat Sharon, this is not on the wrong side and it is not an issue. This is the correct cut-out design. I'm not sure how we can be any clearer about this. Regards, SimonSimilar opinion? Write a review on ProductReview.com.au!
RodneySouth East Queensland, QLD
- 3 reviews
- 2 likes
- Online store
- Verified customer
I was supplied a Faulty MHL Micro USB to HDMI TV AdapterCable pack for Mobile Phone/Tablet from Gadgets4Geeks.com.au
The MHL Micro USB part of the Cable does not make a secured connection. While charging it is constantly disconnecting/not-charging and connecting/charging. Thought it might have been the phone's port that was faulty. Bought another MDL Micro USB Cable from another supplier and determined that the Phones port was working fine. Hence I was sold an inferior product and wasted my money and time dealing with Gadgets4Geeks.com.au
1 comment
Simon T.Gadgets4Geeks
Hi Rodney,
Thanks for contacting us through ProductReview. I'm sorry to hear that about the cable set.... Read more
If you'd like to offer us the opportunity to assist further, feel free to shoot through your order details to sales@gadgets4geeks.com.au. Regards, SimonSimilar opinion? Write a review on ProductReview.com.au!
Jeremy B.Central Highlands and Goldfields, VIC
Fast orders - Terrible product & service
Short USB-PD Type-C (Male to Male) Fast Charging Cable (14cm) - White
https://www.gadgets4geeks.com.au/epages/shop.sf/en_AU/?ObjectID=370177
I was after some short USB-C 10Gbps cables, which I found on their website, after contacting via email to confirm product specs, an order was placed shortly after.
Items arrived fast, but testing proved disappointing. Specifications tested were not as confirmed in email, and no specs on plain packaging, called Simon and he offered refund, nice but what about my cost to send both ways due to falsely confi...Read more
rmed product specs? he continued to tell me all cables are speed tested, but he was unable to provide any test data. Very poor customer support, and I will never shop there again, and I will be sure to advise others of the same. I will not bother returning items, the cost of post is not worth it.3 comments
Simon T.Gadgets4Geeks
Hi Jeremy Baker,
Thanks for the review. Sorry to hear that. I've checked with our support team and confirmed the cable specifications are correctly advertised. If you're unhappy with the purchase, you're welcome to return the cables.... Read more
Reply to your email order confirmation and we'll provide details. Regards, SimonSimon, maybe you need to do some research on USB-PD specification, Profile 5 is the only PD profile that allows 5A charging, and this also supports 10Gbps Data rates, which your advertised cables do not. Know your products before selling them.
Simon T.Gadgets4Geeks
We do and we also have a support team that does. Thanks for the feedback Jeremy.
Regards,
Simon
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C. smithSouth East Queensland, QLD
- 2 reviews
- 1 like
Easily ordered & prompt delivery
After being unable to find what I needed locally I looked online and purchased my tablet case from Gadgets 4 Geeks and was delighted to receive within 5 working days.
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The reviewer stated that an incentive was offered for this review
Find out how Gadgets4Geeks Online store compares to other Online Shops
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Malcolm Pryor
- 2 reviews
- 1 like
Very good service and fast delivery
Site had some problems on Safari, but worked OK on Chrome (I'm a Mac user). Product came quickly and was what I ordered. Price was reasonable and I was happy.
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DarrylwrSouth East Queensland, QLD
- Online store
- Verified customer
Much needed mobile case
I found the navigation of the website very simple and I can say that they have an extensive range of mobile cases, especially for my new mobile. I have just received my case and I am very impressed, considering the price paid. I would strongly recommend.
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Alexander R.
- 2 reviews
- 1 like
Where is my phone holder?
My friend has not got the phone holder yet. Even though I sent an email to [name removed] on the 8th April 2020, I am still waiting for his response.
1 comment
Simon T.Gadgets4Geeks
Hi Alexander,
Thanks for your enquiry. I’m happy to assist.... Read more
I've checked and we responded to your email requesting you contact us to arrange payment for shipping to your friend. Feel free to contact us on 02 8033 5570 during store hours. Regards, SimonSimilar opinion? Write a review on ProductReview.com.au!
DavidMetropolitan Adelaide, SA
- 4 reviews
- 5 likes
Poor quality product and ignored by company.
In December 2019 I purchased online a Exogear Tablet mount with Ultra Long arm with suction mount, that they said wouldn't come off under any circumstances. When I placed the product on my dashboard it looked OK, however next morning came out to car to find the mount lying on my front seat. I replaced it again, as per directions, again, overnight to find it had fallen away from the dashboard. Given that the car had been seated in the sun and it was a hot day and left overnight, I gave the item the benefit of the doubt. I went to replace its ...Read more
position and adjusted the tablet holder to have the ball mount socket break away in my hand. No force used, just broke on adjustment. Unable to be used whatsoever. So I went to ring the company, answering machine. Left message, no reply. Sent two emails with photos of the broken mount, no reply. From the above I wouldn't deal with this company as no after sales care of customers, obviously cheap Chinese plastic used for the device and once you buy a product, you are discarded by said company who cannot be bothered to return contact. Okay, today 20th January 2020, I finally received an email from Simon at Gadgets4Geeks in relation to returning said product, for their examination, which I will do at my own expense. I will wait to see what customer service the company provides and will update my original review to reflect good or bad service. OK so last month, late February, I received in the post, my product back, repaired, and appearing in good order, receiving only one email from 'Simon' to advise its repair and return which took some 2 weeks to complete. So to sum up, and to be fair, I did have the item fixed and returned after weeks of inaction and failure to communicate, apart from a reply re this review and one email. The company is very poor in its ability to fix these problems in a timely manner and with sufficient emails to keep the buyer informed. I did try one further email with an appropriate question on replacement which was just ignored by the company and 'Simon', again reinforcing a very bad customer service attitude. So I guess, Buyer Beware!1 comment
Simon T.Gadgets4Geeks
Hi David,
Thanks for the review and sorry to hear that about your experience.... Read more
I've checked and our support team sent you an email reply on 10th January at 12:50pm. Please check if you received our correspondence. You might like to contact us by phone on 02 8033 5570 during store hours so we are given the opportunity to assist further. Regards, SimonSimilar opinion? Write a review on ProductReview.com.au!
JulieCentral Queensland, QLD
- 6 reviews
- 3 likes
Not quite as described
I have purchased 2 x Products. The baseus 3 in 1 Charger Pad. I found this to be great Quality and my Daughter said it charges. The downfall for this product , website states this is fast charge, but it does not charge as fast as expected.
2nd product was a 2 in 1 charger pad. This product I am not at all happy with. I placed my Iwatch on the charge and when I removed it, it was burning hot and not charged. Thank heavens after cooling down I was able to charge this on the normal cord charger with no ill effect.
I had called the team [who was ...Read more
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Simon T.Gadgets4Geeks
Hi Shahzad Ali,
Thanks for the review. I've checked and the information about this product is correctly advertised.... Read more
We'd appreciate it if you could please refrain from publishing misinformation about our company. Regards, Simon