Dodgy store, terrible customer service.
Terrible quality products. Professional scam under the guise of "affordable". They sent me a faulty screen and refused to refund; sent a link that completely froze my pc instead (???) as proof that it works. Customer service was cold and unresponsive; they count on customers to stop giving chase if they just keep refusing to uphold their end. After all, who's going to follow up after so many emails and extra money spent on shipping their faulty items.
Do not buy from this store Avoid at all costs.
I bought a screen protector from this dtore twice in a row. First one didn't work, second one didn't work either. [name removed] who provided me with the same interaction as you have read from the countless poor reviews here. If you item does not work, prepared to have nothing done about it and you will lose your money. Avoid this shop at all costs.
Bought a wireless car phone holder/ charger. My iPhone 11 Pro Max kept falling off whenever I drove over a bump. That meant pulling over every couple of minutes. Putting the car in park. Getting out of the seatbelt and diving into the passenger footwell to retrieve the phone. Obviously no good at all. So I sent it back. I even sent a short video of the issue. Then followed an ‘investigation’ in which they said they couldn’t replicate the problem. So right there I’m made to feel like my complaint is untrue. **Despite sending in the video of the...issue.** Next they said maybe the iPhone backing part needed replacement and I could buy another one. I refused to throw more money at the problem. So they asked me to post back the two plates that attach to the back of the phone. Which I did. One of them disintegrated slightly when it was peeled off the phone case. Unavoidable. That by the way revealed the problem: four tiny magnets each one about ½ centimetre in diameter. Way too tiny to hold the biggest iPhone (each one of these steps btw involved a 30 day turn around). Next I get told they’re posting everything back to me because they won’t refund me due to the (unavoidable) damage to the 1 phone backing plate and my failure to send in the box and the pamphlet it all came with. I had to get stroppy and remind them the product was not fit for purpose and breached the ACL and the Sale of Goods Act, and that sending back the box wouldn’t change that. I started the paperwork for the Minor Claims Court and Office of Fair Trading and THEN they agreed to refund me (after complaining they would be left to wear a loss on the item - which is also odd. Why would they not return it to the manufacturer and tell them the product did not perform and the manufacturer must reimburse G4G’s loss, or G4G will stop selling their products? And anyway, that’s not my problem). Throughout these interactions the staff at G4G were always polite, friendly and courteous. I readily acknowledge that. But the 30 day money back guarantee rings hollow. All told it took slightly less than 4 months from the time I posted the item back to the day I got the refund. Good service would have been a response like: “oh no. So sorry to hear our product was not satisfactory. We’ve put a reply paid envelope in the mail. Send us back whatever pieces you have. We’ll process a refund straight away”. Had they done that I’d have sourced a different brand of phone holder and had such confidence in G4G I would have gone out of my way to buy it from them. Same with the two bedside iPhone/Apple Watch/Air Pods wireless chargers I’m now searching. I’m staying well away from options when I see them on the G4G websites. Just don’t have confidence in how things will pan out if there’s an issue. I see G4G likes to have the last word on these negative reviews. Instead of doing that on this review, why not rather say to yourselves ‘we could have done better. We could have made the problem the manufacturer’s not tried to make it the customer’s. And we’d have had repeat business and a ***** review. We’ll take the learnings not try to get the last word.’
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