Reviewer Photos & Videos
- Online store
TERRIBLE experience, AVOID at all costs! No customer service! Don't waste your money
Bought a product that damaged my phone and its case (see photos.) I followed all installation instructions and ended up with my phone and case damaged, why? Cause their installation video is misleading and don't tell us TO magically guess TO NOT USE the whole tube of glue. The thing leaked to the sides and corroded my case and also glued the power button now its not working properly and I have to press really hard to make it work. Support is a premium at this store. went after them for help and [Name Removed] talked to me like if I was some so...rt of stray dog. Even had the audacity to say that I shouldn't have used the whole tube of glue - "I know when I install this same model for customers here at the store I haven't run into any issues with the adhesive. I generally apply about a third of the adhesive tube to the screen then lower the glass over the top." ! LIKE HOW IN THE HELL IM SUPPOSE TO KNOW TO use A THIRD OF THE GLUE? This is totally unbelievable! Don't waste your time and money in this dodgy store!
Worst Experience - Even threatened me!
Absolutely the worst experience I have ever had. I received a faulty product, and they made it difficult to try and get it resolved. When I spoke to one of their warehouse staff who answered the phone, he would not let me speak, patronised me and blamed the faulty product on me saying I had broke it. When I remarked that it was good he worked in the warehouse because his customer service skills were appalling, he suddenly became enraged! He called me names using the F... word and then said words to the effect that If you hang up on me, I have y...our personal details and I will call you and chase you up!! This is a direct threat which I am intending to report to the authorities. I ordered through their website and gave them my personal details in good faith only to have an employee threaten to use those details against me!! All I can say is do yourself a favour and buy off someone else. I see from similar bad reviews that their response seems to always point the finger back at the consumer....I expect this review will get exactly the same response. Nonetheless, I think consumers are smart enough to see through this and I hope I have helped you make your decisions as to whether you should buy from this company - DON'T!!
Where is my phone holder?
My friend has not got the phone holder yet. Even though I sent an email to [name removed] on the 8th April 2020, I am still waiting for his response.
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Poor quality product and ignored by company.
In December 2019 I purchased online a Exogear Tablet mount with Ultra Long arm with suction mount, that they said wouldn't come off under any circumstances. When I placed the product on my dashboard it looked OK, however next morning came out to car to find the mount lying on my front seat. I replaced it again, as per directions, again, overnight to find it had fallen away from the dashboard. Given that the car had been seated in the sun and it was a hot day and left overnight, I gave the item the benefit of the doubt. I went to replace its ...position and adjusted the tablet holder to have the ball mount socket break away in my hand. No force used, just broke on adjustment. Unable to be used whatsoever. So I went to ring the company, answering machine. Left message, no reply. Sent two emails with photos of the broken mount, no reply. From the above I wouldn't deal with this company as no after sales care of customers, obviously cheap Chinese plastic used for the device and once you buy a product, you are discarded by said company who cannot be bothered to return contact. Okay, today 20th January 2020, I finally received an email from Simon at Gadgets4Geeks in relation to returning said product, for their examination, which I will do at my own expense. I will wait to see what customer service the company provides and will update my original review to reflect good or bad service. OK so last month, late February, I received in the post, my product back, repaired, and appearing in good order, receiving only one email from 'Simon' to advise its repair and return which took some 2 weeks to complete. So to sum up, and to be fair, I did have the item fixed and returned after weeks of inaction and failure to communicate, apart from a reply re this review and one email. The company is very poor in its ability to fix these problems in a timely manner and with sufficient emails to keep the buyer informed. I did try one further email with an appropriate question on replacement which was just ignored by the company and 'Simon', again reinforcing a very bad customer service attitude. So I guess, Buyer Beware!
Issue sorted following tricky return shipping issue
Simon at gadgets For Geeks sorted my issue following a really constructive conversation around the best way to manage a tricky Australia Post issue. Never easy when a third party is involved but we got there in the end
- Online store
5m Wireless Endoscope WiFi Camera
All went well until I received the camera. Upon opening packet I found the plastic end cover had fallen out. I notified them the item was faulty & returned it. Australia Post confirmed they had received it on 6th August. Hearing nothing I phoned them & was told camera had been returned to manufacturer. A month later I am still waiting & have heard nothing.
Bad products and terrible customer service. Wasted my money
Bought a gel cover and a tempered glass screen protector for my Huawei mate 10 pro. The product description was wrong as they are not compatible with each other. The screen protector interferes with my typing. I contacted their customer service and they basically just told me to reinstall the screen protector. I've sent them pictures, as requested, I suggested that I'll send it back and pay the differencefor a suitable one but they are unhelpful and unresponsive. Terrible service and products. Avoid this company!
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