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Quality and supportive
I wasn't sure which audio cord I needed and Simon went above and beyond to help me out with the right cord and refunded my the difference between the cord I had already ordered. I had a cheaper quality cord (bought from another store) that was distorting sound (it was the right cord just bad quality). The cord from gadgets 4 geeks got delivered today (tracking and all associated delivery information was excellent) and it works perfectly!!!!! Thankyou!!
Do not buy from this store Avoid at all costs.
I bought a screen protector from this dtore twice in a row. First one didn't work, second one didn't work either. [name removed] who provided me with the same interaction as you have read from the countless poor reviews here. If you item does not work, prepared to have nothing done about it and you will lose your money. Avoid this shop at all costs.
Disgusting customer service
I ordered a usb converter for my new Macbook pro, it would always connect/disconnect & after about 2 weeks of having it it broke off - into my computer but managed to get it out. Emailed them for a replacement & they told me I have to send it back. Sent it back but it was lost in transit - the actual usb fell out of the envelope. They told me they could do nothing about it even through I sent them a photo of the broken product. So stupid considering it was a $14 product that they would get for about $4 cost price. 10/10 would not buy from them EVER AGAIn
perfect all the way nothing more to say
ordered what i wanted and paid for the express option. was exactly what i wanted.rang the shop and had a chat with them great staff .packaging was great.next time your after a case try these guys A plus plus plus
Bought a wireless car phone holder/ charger. My iPhone 11 Pro Max kept falling off whenever I drove over a bump. That meant pulling over every couple of minutes. Putting the car in park. Getting out of the seatbelt and diving into the passenger footwell to retrieve the phone. Obviously no good at all. So I sent it back. I even sent a short video of the issue. Then followed an ‘investigation’ in which they said they couldn’t replicate the problem. So right there I’m made to feel like my complaint is untrue. **Despite sending in the video of the...issue.** Next they said maybe the iPhone backing part needed replacement and I could buy another one. I refused to throw more money at the problem. So they asked me to post back the two plates that attach to the back of the phone. Which I did. One of them disintegrated slightly when it was peeled off the phone case. Unavoidable. That by the way revealed the problem: four tiny magnets each one about ½ centimetre in diameter. Way too tiny to hold the biggest iPhone (each one of these steps btw involved a 30 day turn around). Next I get told they’re posting everything back to me because they won’t refund me due to the (unavoidable) damage to the 1 phone backing plate and my failure to send in the box and the pamphlet it all came with. I had to get stroppy and remind them the product was not fit for purpose and breached the ACL and the Sale of Goods Act, and that sending back the box wouldn’t change that. I started the paperwork for the Minor Claims Court and Office of Fair Trading and THEN they agreed to refund me (after complaining they would be left to wear a loss on the item - which is also odd. Why would they not return it to the manufacturer and tell them the product did not perform and the manufacturer must reimburse G4G’s loss, or G4G will stop selling their products? And anyway, that’s not my problem). Throughout these interactions the staff at G4G were always polite, friendly and courteous. I readily acknowledge that. But the 30 day money back guarantee rings hollow. All told it took slightly less than 4 months from the time I posted the item back to the day I got the refund. Good service would have been a response like: “oh no. So sorry to hear our product was not satisfactory. We’ve put a reply paid envelope in the mail. Send us back whatever pieces you have. We’ll process a refund straight away”. Had they done that I’d have sourced a different brand of phone holder and had such confidence in G4G I would have gone out of my way to buy it from them. Same with the two bedside iPhone/Apple Watch/Air Pods wireless chargers I’m now searching. I’m staying well away from options when I see them on the G4G websites. Just don’t have confidence in how things will pan out if there’s an issue. I see G4G likes to have the last word on these negative reviews. Instead of doing that on this review, why not rather say to yourselves ‘we could have done better. We could have made the problem the manufacturer’s not tried to make it the customer’s. And we’d have had repeat business and a ***** review. We’ll take the learnings not try to get the last word.’
Rude beyond belief
Having purchased a number of items recently from Gadgets4Geeks Online, one of the items is a tempered glass for a Nokia mobile phone, but the glass has the cut out for the camera on the wrong side, or you could say the adhesive is on the wrong side of the tempered glass. I rang the Gladesville store explaining the difficulty but the taker of the call was immediately on the defensive and would not listen and persisted in insisting that it was correct and rambled on and on and on making the situation confusing. I offered to send photos but the ...person (male) used deprecating language and persisted in talking over the top of me. I supply photos for you to see for yourself. I can only presume that he is fully ware that this is an existing problem with the product and Gadgets4Geeks is avoiding having to do anything about it by being purely rude. His customer care / service was deplorable.
- Online store
I was supplied a Faulty MHL Micro USB to HDMI TV AdapterCable pack for Mobile Phone/Tablet from Gadgets4Geeks.com.au
The MHL Micro USB part of the Cable does not make a secured connection. While charging it is constantly disconnecting/not-charging and connecting/charging. Thought it might have been the phone's port that was faulty. Bought another MDL Micro USB Cable from another supplier and determined that the Phones port was working fine. Hence I was sold an inferior product and wasted my money and time dealing with Gadgets4Geeks.com.au
Fast orders - Terrible product & service
Short USB-PD Type-C (Male to Male) Fast Charging Cable (14cm) - White
I was after some short USB-C 10Gbps cables, which I found on their website, after contacting via email to confirm product specs, an order was placed shortly after.
Items arrived fast, but testing proved disappointing. Specifications tested were not as confirmed in email, and no specs on plain packaging, called Simon and he offered refund, nice but what about my cost to send both ways due to falsely confi...rmed product specs? he continued to tell me all cables are speed tested, but he was unable to provide any test data. Very poor customer support, and I will never shop there again, and I will be sure to advise others of the same. I will not bother returning items, the cost of post is not worth it.
Easily ordered & prompt delivery
After being unable to find what I needed locally I looked online and purchased my tablet case from Gadgets 4 Geeks and was delighted to receive within 5 working days.
Very good service and fast delivery
Site had some problems on Safari, but worked OK on Chrome (I'm a Mac user). Product came quickly and was what I ordered. Price was reasonable and I was happy.
- Online store
Much needed mobile case
I found the navigation of the website very simple and I can say that they have an extensive range of mobile cases, especially for my new mobile. I have just received my case and I am very impressed, considering the price paid. I would strongly recommend.
Where is my phone holder?
My friend has not got the phone holder yet. Even though I sent an email to [name removed] on the 8th April 2020, I am still waiting for his response.
Poor quality product and ignored by company.
In December 2019 I purchased online a Exogear Tablet mount with Ultra Long arm with suction mount, that they said wouldn't come off under any circumstances. When I placed the product on my dashboard it looked OK, however next morning came out to car to find the mount lying on my front seat. I replaced it again, as per directions, again, overnight to find it had fallen away from the dashboard. Given that the car had been seated in the sun and it was a hot day and left overnight, I gave the item the benefit of the doubt. I went to replace its ...position and adjusted the tablet holder to have the ball mount socket break away in my hand. No force used, just broke on adjustment. Unable to be used whatsoever. So I went to ring the company, answering machine. Left message, no reply. Sent two emails with photos of the broken mount, no reply. From the above I wouldn't deal with this company as no after sales care of customers, obviously cheap Chinese plastic used for the device and once you buy a product, you are discarded by said company who cannot be bothered to return contact. Okay, today 20th January 2020, I finally received an email from Simon at Gadgets4Geeks in relation to returning said product, for their examination, which I will do at my own expense. I will wait to see what customer service the company provides and will update my original review to reflect good or bad service. OK so last month, late February, I received in the post, my product back, repaired, and appearing in good order, receiving only one email from 'Simon' to advise its repair and return which took some 2 weeks to complete. So to sum up, and to be fair, I did have the item fixed and returned after weeks of inaction and failure to communicate, apart from a reply re this review and one email. The company is very poor in its ability to fix these problems in a timely manner and with sufficient emails to keep the buyer informed. I did try one further email with an appropriate question on replacement which was just ignored by the company and 'Simon', again reinforcing a very bad customer service attitude. So I guess, Buyer Beware!
Not quite as described
I have purchased 2 x Products. The baseus 3 in 1 Charger Pad. I found this to be great Quality and my Daughter said it charges. The downfall for this product , website states this is fast charge, but it does not charge as fast as expected.
2nd product was a 2 in 1 charger pad. This product I am not at all happy with. I placed my Iwatch on the charge and when I removed it, it was burning hot and not charged. Thank heavens after cooling down I was able to charge this on the normal cord charger with no ill effect.
I had called the team [who was ...
Fast shipping but incorrect details on site
Ordered a screen protector and triple checking the measurements. When it arrived the dimensions completely wrong for my phone. Wrote a review that was not published, but they did use my manual measurements to update their listing.
What I wanted, delivered swiftly.
Many thanks for your prompt response to my order for a case for the mobile phone. Website easy to navigate, and order placed on Friday morning was delivered Tuesday afternoon.
Lacking any customer service
Wanted to pick up a screen protector and walked out after waiting for 20mins (I actually timed it). Only one person was ahead of me getting served and the sales guy was happy to just chat while he applied a protective cover on his phone. After 20mins and still no acknowledgement from the sales guy, he proceeded to come by and show the customer how to use the phone...at this point I left. Even the customer was getting uncomfortable that someone was waiting and standing behind him while the sales guy was happy to debate world issues...Now I know how it feels to be invisible.
Quick service and delivery
I find gadget for geeks website is good. The website is very Easy to navigate .and the service is quick delivery and good customer services .wide range of products available also
Do not buy from this company!!!
Absolute rip off! Bought a tempered glass screen protector each for mine and my husbands phones. Within a week of being put on exactly as instructions said my husbands randomly fell off yesterday and mine has already lifted off half my phone. $15 each and they are completely useless. Emailed [name removed] about it and was treated like an idiot and refused a refund. Absolutely disgraceful. I am contacting ACCC because I was ripped off and sent a product that does not do what it was advertised to do.
Happy with purchase
Purchased a tempered glass protector and a flexi carbon fibre tough case for my Moto G7 Plus. Perfect fit and as described. Not easy to find accessories for this phone. Thanks.
Issue sorted following tricky return shipping issue
Simon at gadgets For Geeks sorted my issue following a really constructive conversation around the best way to manage a tricky Australia Post issue. Never easy when a third party is involved but we got there in the end
- Online store
Worst Online Shopping Experience
I will preface this review by saying this is the first time I have taken the time to go online and share my story. Given the circumstances, I feel the effort is justified so that others may benefit.
I needed a new screen protector for my iPhone but I decided to pick up quite a few other items at the same time, $157 in total. I knew my new phone was arriving the following day so I paid for the express postage. The parcel from G4G arrived the following day, as expected, but didn’t include the screen protector.
I informed the G4G team by emai...l of the omission and immediately received a reply. It turns out my parcel was packed by [name removed]. The same [name removed] that has written all the comments to his customers on this site. Unbeknownst to me, [name removed] doesn’t make mistakes when preparing a shipment so instead of investigating the incident I was advised to look closer at the packaging because “it was definitely shipped”. He was however nice enough to send me a picture of the screen protector because apparently I wouldn’t know what one looks like. I sent a photo of all the items I received and assured Simon that the screen protector was not included. Unfortunately I have since been ignored. Even my follow up email, in which I said I would report the issue to the ACCC, fell on deaf ears.
- Online store
5m Wireless Endoscope WiFi Camera
All went well until I received the camera. Upon opening packet I found the plastic end cover had fallen out. I notified them the item was faulty & returned it. Australia Post confirmed they had received it on 6th August. Hearing nothing I phoned them & was told camera had been returned to manufacturer. A month later I am still waiting & have heard nothing.
Great Service and value
Second product I have ordered and both very easy and more important provided exactly the item I sought and expected.
Well packaged, easily ordered and delivered in nominated time , with in my case no delivery charge.
- Online store
Screen Protector 10mm too narrow
Rubbish Chinese product. They claim its the narrow fit screen protector to fit inside bulky cases, but there is a 10mm difference, leaving a huge 5mm gap on either side.
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