Reviewer Photos & Videos
Substituted the wrong product to make sale.
I ordered a Nokia 7.1 phone case .they sent me a Nokia "plus"case ( wrong size) Thought it might be a mistake untill I learnt there run out of 7.1 Rang them of course. They Said I had made the Mistake. ( I know what I ordered it was not a mistake) And more stock of the correct case will not be in stock for two weeks. So my only option was to spend my own money to return the item. Good money after Bad ? I think so.
- Online store
Bad service!!!! Crap Product!!!
I bought a screen protector for my S9. When I put it on my phone, I could not use the touchscreen as it does not sit flush against the screen. It was also not secure as it had a tiny bit of stickiness around the edges to hold it on, so the screen protector kept moving around my phone, as it was not secure. I called them, emailed them, sent it back and could not get a refund as they don't believe it is faulty. I asked if I could visit a store to show the problem, no answer from them. Contacted them via Paypal, finally they respond offering to re...place the product but not a refund. I don't want replacement as the product is crap, they will not refund my money. I have wasted so much time on this and have now lost my money as I am not prepared to spend anymore time on it. Their customer service SUCKS!!! Never ever again will I buy anything from them, I would suggest you take care if you are buying something as they are not going to help you if things go wrong, and they will!!
Great product and prompt delivery.
Bought the mobile soft-shell protective cover. Product quality is as per stated and delivery is as per expected. Will definitely buy from here again when I upgrade my phone and recommend to my friends. Lots of other accessories as well
Great service. Great Goods.
Ordered Mobile phone suction holder for cars, Hard case cover for MacBook Air, Anti-Glare Matte Screen Protector and Keyboard Cover Protector. Prompt delivery. Goods as described. Good value. Good packaging.
Bad products and terrible customer service. Wasted my money
Bought a gel cover and a tempered glass screen protector for my Huawei mate 10 pro. The product description was wrong as they are not compatible with each other. The screen protector interferes with my typing. I contacted their customer service and they basically just told me to reinstall the screen protector. I've sent them pictures, as requested, I suggested that I'll send it back and pay the differencefor a suitable one but they are unhelpful and unresponsive. Terrible service and products. Avoid this company!
Pathetic customer service
Purchased an Ipad Dash mount cradle. Didn't even look like sticking to the dash.
Rang these guys up for advise, basically not our problem...OK, I'll get a refund.."Can't give a full refund if you've used it"...WTH? I need to open the packet to try it.....This item is clearly not suitable for my purpose and differs from the advertisement on the web page as it makes no mention of having to use a stick on disk...I drive over 20 different trucks..Are you going to supply 20 discs for me...plus the owner of the trucks would not be happy about that. I did alot of research before purchasing, but was mislead by the claims on the website as to the suitability.
Should have checked this site first, Pathetic response from these guys.
Dual Layer Rugged Tough Case & Screen protector for Moto G6 Play
Receive the goods today which is Wednesday. When I put in the order early on Tuesday. Good delivery service. I write this review on my second-time purchase from G4G. The Dual Layer Rugged Tough Case might look fragile without the phone but once the phone is placed inside the feel of the case is more sturdy. The screen protector is a small hassle to install but look great once it stuck onto the screen. From what I saw from the previous reviewers complained that the screen protector does not cover the whole phone. I think they have the wrong expe...ctation. The screen protector covers all the essential areas of the screen. Gadgets 4 Geeks is a retailer that stock accessories for less popular phone model, I commend them for this. Keep up the good work.
Pretty bad service
Ordered a case for my LG v30+ that was showing as in-stock (I would not have ordered it if it was out of stock). Was told shipping would be 3-5 business days from Syd-Canb. When I'd heard nothing in 2 weeks, I emailed and asked where it was. Was told they were out of stock and stock would be back in 'middle of next week'.
Two weeks later and I'd still heard nothing, so I again emailed them (because I went back to their site and it showed as in-stock again). Never got a response. Then 3-5 days later it arrived. It's pretty poor quality, but I did buy the cheaper option. Have placed an order for a different case with a different company.
Won't be using again. Pity I didn't check here first, seem to have all rubbish reviews!
- Online store
Sells poor/defective products with a misleading website
I purchased a (relatively expensive) screen protector from this company, specifically for a particular Nokia model. Once it arrived, (like many others who have posted reviews here) I found it doesn't even come close to fitting the phone it is supposed to (several millimetres too narrow to even cover the lcd screen: see image). I returned it immediately, and after prompting them, got the refund for the screen protector (yay for that, they get an extra star). However, they refused to refund the cost of postage saying the product was not defective..., which it obviously is (any reasonable person would consider this screen protector to have a major problem, ie - if they knew about the problem they wouldn't purchase it). The website for this product uses misleading and ambiguous terms such as 'case friendly' (the particular cases that it might be 'friendly with' were not stated) and 'reduced fit' to describe it, when what they actually mean is that this screen protector is significantly narrower than the lcd screen of the phone. None of the photos of the item on the product page show it actually fitted to a phone. Implying, but not explicitly stating or showing, the 'reduced fit' (or misfit) of this screen protector is misleading and deceptive as almost no one would expect that a screen protector specifically designed for a particular model of phone would fit so badly. I'm now out of pocket and have spent considerable time dealing with them trying to get what I'm owed. Australian Consumer law states that products that are not fit for purpose and have a major problem (I think this company would be the only one to argue this) can be returned for a refund including the cost of return postage. My experience (and other's from some of the reviews here) says volumes about their 'customer focus' that they state in their reply to the negative reviews. A truly customer focused company would make sure the web description of this product is crystal clear and unambiguous (not ambiguous and sneaky) so problems like this do not occur in the future. I should have read the online reviews of this company before shopping with them and given them a wide berth. I suggest others do the same.
faulty product, no refund, terrible company
surface pro charger failed after 4 months. g4g made absolute promise to refund once faulty charger returned. No refund, complete silence since faulty charger returned.
Unscrupulous bahviour, appalling customer service.
Misleading advertising and will not refund when item returned.
Extremely dodgy and very poor customer service. I purchased a screen protector for a Nokia from them, and it didn't fit the screen properly leaving a large, and uneven, margin around the edges. I contacted them and returned the item unused and they now refuse to provide a refund. Judging from other reviews many people have had a similar problem.
I now have to make a claim through PayPal in order to try to get a refund. Will also be making a complaint to Consumer Affairs.
- Online store
WARNING You would have to be a real Geek to purchase from these Geeks
My husband purchased one tempered glass screen protector for his apple watch and my daughter purchased two. The two my daughter had would not stick to the watches. We could not remove the inside plastic from the one my husband had as it was glued too tightly and it broke in our attempts. I tried to ring Gadgets4Geeks and was spoken to by the rudest man. He basically told me they would do nothing, we could have replacements sent at a discount price. What a kind company!!! Would you want to send these cheating geeks more money after you hav...e already wasted your money on the original goods? I told him I would be writing a less than satisfactory review and he said they would reply to that as that is what they do. He inferred they have done this on many occasions - read into that how shoddy their goods are. I will not be dealing with these cheating geeks again and will go through paypal in an attempt to be recompensed for our money wasted.
- Online store
Based on my experience, this is not a company one wants to deal with. My worst online purchase experience to date. Bought two items, both complete duds. If that's not bad enough, I emailed their customer service a week ago. Haven't had any response at all.
The Huawei Mate 20 Pro TP screen protector does not fit the screen. Leaves a big margin on all sides. It also has horizontal lines across it. Wireless charger looks used with marks and chips on it.
I have photos of both products to share with the worst customer service team if they would like to view.
Apple Watch cover
I loved getting these covers they go onto my Apple Watch so easily. It was such a great deal getting two of the screen protectors in case one of them breaks.
product as described
product was as described but not what i needed.will keep item as may be usefull later.will order alternative adapter soon
Good Product Range. Terrible Customer Service.
I have ordered from this business a few times in the past and the products always arrive as I ordered, though not always on time.
So I never had to deal with their staff until now.
I checked that they had stock. Placed an order. Chose the express delivery option. They took my money, but no email at any time to say they are out of stock. When I called, the guy I spoke to was both rude and self-righteous - he kept interrupting me (even as rude as to say to me that I was interrupting his interruption), and had no interest in anything other than wanting to prove me silly for ordering from them when I wanted something urgently.
By all means order from them if you are sure that you will never have any need to contact customer service.
I bought a leather wallet / case for a Sony mobile. It arrived in good condition, earlier than expected. Fits the phone well. All good so far.
My poor young daughter bought an expensive screen saver bought for the phone model as detailed on their site - it did not fit and will not do the job. They refused to refund stating it says in fine print "halo effect" Which is their dodgy way of saying does not cover width of screen . Expensive lesson for a student. Not to be trusted with marketing ethics like this. Note - she did not get the model wrong - it was the one their site said she should get. We are taking it to consumer affairs. These companies get away with this deceptive games and its wrong
Always great service
I have purchased a few times from you guys. Always very quick to send out my orders, always been great products.
Disappointing product and service
Purchased a screen protector only to find that it leaves a 1cm non-adhered margin all the way around the screen surface. Contacted customer service to request a refund and was told this is how it's supposed to fit. Admittedly my refund request was outside the 30 days (the screen protector was a gift, so there was a delay in realising how poor the fit was), but customer service ([name removed]) didn't bother addressing the refund request at all -- he seemed much more interested in proving that I should have read the product description more care...fully than trying to make sure I was happy with my purchase. [name removed] refused to accept that there was a problem at all and made no offer of any way of rectifying the situation. The one positive was that customer service replied to my email very quickly. However, I am very disappointed and will not be shopping here again.
Exactly what I ordered and needed!
Fantastic website, great service, delivery was fast and the package was wrapped to ensure no breakage.
I will use this site again.
Oppo R11 Phone case
I ordered online and it was very easy to navigate around the website. Was very quick and easy and package arrived 2 days after I ordered. That was extremely quick considering I had the economy delivery option. I am very satisfied with the product I received.
Very poor product and service
Ordered phone charger, noting it was selling at full price but I was in need. It does not work, I have been in contact multiple times over several weeks. Very slow to respond. Don’t expect I will get money back. Very Disappointing. Would not recommend as could not trust with product or service.
Covers phone perfect and that's all it does. Volume and power buttons do not respond to touch. Useless!!! No more geek gadgets for me!!!
I wish I could put no stars !! Terrible quality!!
Brought two tempered glass protectors one for myself and one for my partner both broke after not even a week one from falling on thick carpet not even 30cms to the ground with a phone case that covers the front! The other hasnt even fallen !! We both thought it was unusual but left it then today my partners phone actually cracked and the screen "proctector" shattered! Spoke to the owner of the company over the phone and he repeatedly told me this is just something that happens and he can't do anything about it. Very very unprofessional for a business owner you'd think he'd would care for his customers.
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