Reviewer Photos & Videos
Wrong product been returned and these guys can't even give you full refund! Bad bad!
Terrible faults in iPhone charges and terrible correspondence
Purchased 5 iPhone /iPad charger inly 2 Work And barely meant y to o be lightning fast .. iPad on charger all day and still not 100%. Kmart charged $7 quicker and more reliable. AVOID
- Online store
- Verified customer
TERRIBLE experience, AVOID at all costs! No customer service! Don't waste your money
Bought a product that damaged my phone and its case (see photos.) I followed all installation instructions and ended up with my phone and case damaged, why? Cause their installation video is misleading and don't tell us TO magically guess TO NOT USE the whole tube of glue. The thing leaked to the sides and corroded my case and also glued the power button now its not working properly and I have to press really hard to make it work. Support is a premium at this store. went after them for help and [Name Removed] talked to me like if I was some so...rt of stray dog. Even had the audacity to say that I shouldn't have used the whole tube of glue - "I know when I install this same model for customers here at the store I haven't run into any issues with the adhesive. I generally apply about a third of the adhesive tube to the screen then lower the glass over the top." ! LIKE HOW IN THE HELL IM SUPPOSE TO KNOW TO use A THIRD OF THE GLUE? This is totally unbelievable! Don't waste your time and money in this dodgy store!
Didnt recieve item
Ordered a screen protecter in November, it is now February and I have not recieved the item nor a refund. Apparently once the item leaves their store it is no longer their responability, that is unless I pay more money which is bull. Dont recommend bying anything online from them.
Rudest service in a decade
Most unpleasant retail experience in a very long time. Staff angered easily and was verbally aggressive. Very unreasonable in trying to establish if new product was faulty. Will not do business with them again.
Product seems ok
Given wrong product
Terrible customer service
Went in store to purchase something and was given the wrong product and when I told them about it they wanted to charge a postage fee to send me the right product.
I dealt directly with the owner. Do yourself a favour and purchase from ebay.... Same products but cheaper
My experience was positive. I received my item in a good time frame and it was of good quality.
I found my item (tablet/smart phone stand) though a google image search, and to be completely fair, it was double the price of most similar ebay items on offer, however it had some key features they lacked, including swivel base and padded clamps holding the device to allow for a downward angle of viewing. Most ebay items just relied on gravity holding the device in a curved lip, or crappy looking clasps.
The product arrived on time and I was pleased with most aspects of its build. Hinges were great and the clamps were also very good, able to ...hold my tablet while in its cover. The swivel base was gritty to turn, but as you don't often need to do more than a quarter turn, should be no real issue. The swivel behind the clamp itself was also dry to turn, but same deal, you will not often do more than a quarter turn occasionally. If I could make one suggestion that would have improved my experience, it would have been to have the GST included up front in the buying process. Finding the extra $5 charge whacked on the end didn't feel great, but I still went ahead because it was exactly what I was after. Positive experience, 4 stars. No issue.
Worst Experience - Even threatened me!
Absolutely the worst experience I have ever had. I received a faulty product, and they made it difficult to try and get it resolved. When I spoke to one of their warehouse staff who answered the phone, he would not let me speak, patronised me and blamed the faulty product on me saying I had broke it. When I remarked that it was good he worked in the warehouse because his customer service skills were appalling, he suddenly became enraged! He called me names using the F... word and then said words to the effect that If you hang up on me, I have y...our personal details and I will call you and chase you up!! This is a direct threat which I am intending to report to the authorities. I ordered through their website and gave them my personal details in good faith only to have an employee threaten to use those details against me!! All I can say is do yourself a favour and buy off someone else. I see from similar bad reviews that their response seems to always point the finger back at the consumer....I expect this review will get exactly the same response. Nonetheless, I think consumers are smart enough to see through this and I hope I have helped you make your decisions as to whether you should buy from this company - DON'T!!
Wrong description. It will not fit in mi
Mix 3 5g. Eventually i had to send back the product and i had to pay the postage. Poor customer service. Not recommend
Do not buy from this store Avoid at all costs.
I bought a screen protector from this dtore twice in a row. First one didn't work, second one didn't work either. [name removed] who provided me with the same interaction as you have read from the countless poor reviews here. If you item does not work, prepared to have nothing done about it and you will lose your money. Avoid this shop at all costs.
Disgusting customer service
I ordered a usb converter for my new Macbook pro, it would always connect/disconnect & after about 2 weeks of having it it broke off - into my computer but managed to get it out. Emailed them for a replacement & they told me I have to send it back. Sent it back but it was lost in transit - the actual usb fell out of the envelope. They told me they could do nothing about it even through I sent them a photo of the broken product. So stupid considering it was a $14 product that they would get for about $4 cost price. 10/10 would not buy from them EVER AGAIn
Bought a wireless car phone holder/ charger. My iPhone 11 Pro Max kept falling off whenever I drove over a bump. That meant pulling over every couple of minutes. Putting the car in park. Getting out of the seatbelt and diving into the passenger footwell to retrieve the phone. Obviously no good at all. So I sent it back. I even sent a short video of the issue. Then followed an ‘investigation’ in which they said they couldn’t replicate the problem. So right there I’m made to feel like my complaint is untrue. **Despite sending in the video of the...issue.** Next they said maybe the iPhone backing part needed replacement and I could buy another one. I refused to throw more money at the problem. So they asked me to post back the two plates that attach to the back of the phone. Which I did. One of them disintegrated slightly when it was peeled off the phone case. Unavoidable. That by the way revealed the problem: four tiny magnets each one about ½ centimetre in diameter. Way too tiny to hold the biggest iPhone (each one of these steps btw involved a 30 day turn around). Next I get told they’re posting everything back to me because they won’t refund me due to the (unavoidable) damage to the 1 phone backing plate and my failure to send in the box and the pamphlet it all came with. I had to get stroppy and remind them the product was not fit for purpose and breached the ACL and the Sale of Goods Act, and that sending back the box wouldn’t change that. I started the paperwork for the Minor Claims Court and Office of Fair Trading and THEN they agreed to refund me (after complaining they would be left to wear a loss on the item - which is also odd. Why would they not return it to the manufacturer and tell them the product did not perform and the manufacturer must reimburse G4G’s loss, or G4G will stop selling their products? And anyway, that’s not my problem). Throughout these interactions the staff at G4G were always polite, friendly and courteous. I readily acknowledge that. But the 30 day money back guarantee rings hollow. All told it took slightly less than 4 months from the time I posted the item back to the day I got the refund. Good service would have been a response like: “oh no. So sorry to hear our product was not satisfactory. We’ve put a reply paid envelope in the mail. Send us back whatever pieces you have. We’ll process a refund straight away”. Had they done that I’d have sourced a different brand of phone holder and had such confidence in G4G I would have gone out of my way to buy it from them. Same with the two bedside iPhone/Apple Watch/Air Pods wireless chargers I’m now searching. I’m staying well away from options when I see them on the G4G websites. Just don’t have confidence in how things will pan out if there’s an issue. I see G4G likes to have the last word on these negative reviews. Instead of doing that on this review, why not rather say to yourselves ‘we could have done better. We could have made the problem the manufacturer’s not tried to make it the customer’s. And we’d have had repeat business and a ***** review. We’ll take the learnings not try to get the last word.’
Rude beyond belief
Having purchased a number of items recently from Gadgets4Geeks Online, one of the items is a tempered glass for a Nokia mobile phone, but the glass has the cut out for the camera on the wrong side, or you could say the adhesive is on the wrong side of the tempered glass. I rang the Gladesville store explaining the difficulty but the taker of the call was immediately on the defensive and would not listen and persisted in insisting that it was correct and rambled on and on and on making the situation confusing. I offered to send photos but the ...person (male) used deprecating language and persisted in talking over the top of me. I supply photos for you to see for yourself. I can only presume that he is fully ware that this is an existing problem with the product and Gadgets4Geeks is avoiding having to do anything about it by being purely rude. His customer care / service was deplorable.
- Online store
- Verified customer
I was supplied a Faulty MHL Micro USB to HDMI TV AdapterCable pack for Mobile Phone/Tablet from Gadgets4Geeks.com.au
The MHL Micro USB part of the Cable does not make a secured connection. While charging it is constantly disconnecting/not-charging and connecting/charging. Thought it might have been the phone's port that was faulty. Bought another MDL Micro USB Cable from another supplier and determined that the Phones port was working fine. Hence I was sold an inferior product and wasted my money and time dealing with Gadgets4Geeks.com.au
Fast orders - Terrible product & service
Short USB-PD Type-C (Male to Male) Fast Charging Cable (14cm) - White
I was after some short USB-C 10Gbps cables, which I found on their website, after contacting via email to confirm product specs, an order was placed shortly after.
Items arrived fast, but testing proved disappointing. Specifications tested were not as confirmed in email, and no specs on plain packaging, called Simon and he offered refund, nice but what about my cost to send both ways due to falsely confi...rmed product specs? he continued to tell me all cables are speed tested, but he was unable to provide any test data. Very poor customer support, and I will never shop there again, and I will be sure to advise others of the same. I will not bother returning items, the cost of post is not worth it.
- Online store
- Verified customer
Much needed mobile case
I found the navigation of the website very simple and I can say that they have an extensive range of mobile cases, especially for my new mobile. I have just received my case and I am very impressed, considering the price paid. I would strongly recommend.
Where is my phone holder?
My friend has not got the phone holder yet. Even though I sent an email to [name removed] on the 8th April 2020, I am still waiting for his response.
Poor quality product and ignored by company.
In December 2019 I purchased online a Exogear Tablet mount with Ultra Long arm with suction mount, that they said wouldn't come off under any circumstances. When I placed the product on my dashboard it looked OK, however next morning came out to car to find the mount lying on my front seat. I replaced it again, as per directions, again, overnight to find it had fallen away from the dashboard. Given that the car had been seated in the sun and it was a hot day and left overnight, I gave the item the benefit of the doubt. I went to replace its ...position and adjusted the tablet holder to have the ball mount socket break away in my hand. No force used, just broke on adjustment. Unable to be used whatsoever. So I went to ring the company, answering machine. Left message, no reply. Sent two emails with photos of the broken mount, no reply. From the above I wouldn't deal with this company as no after sales care of customers, obviously cheap Chinese plastic used for the device and once you buy a product, you are discarded by said company who cannot be bothered to return contact. Okay, today 20th January 2020, I finally received an email from Simon at Gadgets4Geeks in relation to returning said product, for their examination, which I will do at my own expense. I will wait to see what customer service the company provides and will update my original review to reflect good or bad service. OK so last month, late February, I received in the post, my product back, repaired, and appearing in good order, receiving only one email from 'Simon' to advise its repair and return which took some 2 weeks to complete. So to sum up, and to be fair, I did have the item fixed and returned after weeks of inaction and failure to communicate, apart from a reply re this review and one email. The company is very poor in its ability to fix these problems in a timely manner and with sufficient emails to keep the buyer informed. I did try one further email with an appropriate question on replacement which was just ignored by the company and 'Simon', again reinforcing a very bad customer service attitude. So I guess, Buyer Beware!
Fast shipping but incorrect details on site
Ordered a screen protector and triple checking the measurements. When it arrived the dimensions completely wrong for my phone. Wrote a review that was not published, but they did use my manual measurements to update their listing.
Lacking any customer service
Wanted to pick up a screen protector and walked out after waiting for 20mins (I actually timed it). Only one person was ahead of me getting served and the sales guy was happy to just chat while he applied a protective cover on his phone. After 20mins and still no acknowledgement from the sales guy, he proceeded to come by and show the customer how to use the phone...at this point I left. Even the customer was getting uncomfortable that someone was waiting and standing behind him while the sales guy was happy to debate world issues...Now I know how it feels to be invisible.
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