Reviewer Photos & Videos
Rudest service in a decade
Most unpleasant retail experience in a very long time. Staff angered easily and was verbally aggressive. Very unreasonable in trying to establish if new product was faulty. Will not do business with them again.
Product seems ok
Given wrong product
Terrible customer service
Went in store to purchase something and was given the wrong product and when I told them about it they wanted to charge a postage fee to send me the right product.
I dealt directly with the owner. Do yourself a favour and purchase from ebay.... Same products but cheaper
My experience was positive. I received my item in a good time frame and it was of good quality.
I found my item (tablet/smart phone stand) though a google image search, and to be completely fair, it was double the price of most similar ebay items on offer, however it had some key features they lacked, including swivel base and padded clamps holding the device to allow for a downward angle of viewing. Most ebay items just relied on gravity holding the device in a curved lip, or crappy looking clasps.
The product arrived on time and I was pleased with most aspects of its build. Hinges were great and the clamps were also very good, able to ...hold my tablet while in its cover. The swivel base was gritty to turn, but as you don't often need to do more than a quarter turn, should be no real issue. The swivel behind the clamp itself was also dry to turn, but same deal, you will not often do more than a quarter turn occasionally. If I could make one suggestion that would have improved my experience, it would have been to have the GST included up front in the buying process. Finding the extra $5 charge whacked on the end didn't feel great, but I still went ahead because it was exactly what I was after. Positive experience, 4 stars. No issue.
Broke my iphone cover, so easy to find it online. Got it the next day, so happy. The cover was exactly what I wanted.
The reviewer stated that an incentive was offered for this review
Great products and very speedy service
I ordered the following from their website:
-Aerios (2-Pack) Full Coverage TPU Screen Protector for Samsung Galaxy S10+
-Baseus (10W) Rock-Solid Wireless Charger / Air Vent Car Mount / PhoneHolder / IR Sensor
Products are overall really great quality, screen protector is great and easy to install (the instructions weren't super clear, but managed in the end). The Baseus Phone holder is highly configurable and sits in my car vent very well, the angle I can move the holder makes me position the phone how I want. Wireless charging speed is simil...ar to a Samsung Wireless charger which is good. I was reading the notes and Phone holder required a car charger so please keep that in mind when ordering, you can get a cheap one ~$20 the XCD Essentials 4.8A Dual car charger.
Worst Experience - Even threatened me!
Absolutely the worst experience I have ever had. I received a faulty product, and they made it difficult to try and get it resolved. When I spoke to one of their warehouse staff who answered the phone, he would not let me speak, patronised me and blamed the faulty product on me saying I had broke it. When I remarked that it was good he worked in the warehouse because his customer service skills were appalling, he suddenly became enraged! He called me names using the F... word and then said words to the effect that If you hang up on me, I have y...our personal details and I will call you and chase you up!! This is a direct threat which I am intending to report to the authorities. I ordered through their website and gave them my personal details in good faith only to have an employee threaten to use those details against me!! All I can say is do yourself a favour and buy off someone else. I see from similar bad reviews that their response seems to always point the finger back at the consumer....I expect this review will get exactly the same response. Nonetheless, I think consumers are smart enough to see through this and I hope I have helped you make your decisions as to whether you should buy from this company - DON'T!!
Wrong description. It will not fit in mi
Mix 3 5g. Eventually i had to send back the product and i had to pay the postage. Poor customer service. Not recommend
Quality and supportive
I wasn't sure which audio cord I needed and Simon went above and beyond to help me out with the right cord and refunded my the difference between the cord I had already ordered. I had a cheaper quality cord (bought from another store) that was distorting sound (it was the right cord just bad quality). The cord from gadgets 4 geeks got delivered today (tracking and all associated delivery information was excellent) and it works perfectly!!!!! Thankyou!!
Do not buy from this store Avoid at all costs.
I bought a screen protector from this dtore twice in a row. First one didn't work, second one didn't work either. [name removed] who provided me with the same interaction as you have read from the countless poor reviews here. If you item does not work, prepared to have nothing done about it and you will lose your money. Avoid this shop at all costs.
Disgusting customer service
I ordered a usb converter for my new Macbook pro, it would always connect/disconnect & after about 2 weeks of having it it broke off - into my computer but managed to get it out. Emailed them for a replacement & they told me I have to send it back. Sent it back but it was lost in transit - the actual usb fell out of the envelope. They told me they could do nothing about it even through I sent them a photo of the broken product. So stupid considering it was a $14 product that they would get for about $4 cost price. 10/10 would not buy from them EVER AGAIn
perfect all the way nothing more to say
ordered what i wanted and paid for the express option. was exactly what i wanted.rang the shop and had a chat with them great staff .packaging was great.next time your after a case try these guys A plus plus plus
The reviewer stated that an incentive was offered for this review
Bought a wireless car phone holder/ charger. My iPhone 11 Pro Max kept falling off whenever I drove over a bump. That meant pulling over every couple of minutes. Putting the car in park. Getting out of the seatbelt and diving into the passenger footwell to retrieve the phone. Obviously no good at all. So I sent it back. I even sent a short video of the issue. Then followed an ‘investigation’ in which they said they couldn’t replicate the problem. So right there I’m made to feel like my complaint is untrue. **Despite sending in the video of the...issue.** Next they said maybe the iPhone backing part needed replacement and I could buy another one. I refused to throw more money at the problem. So they asked me to post back the two plates that attach to the back of the phone. Which I did. One of them disintegrated slightly when it was peeled off the phone case. Unavoidable. That by the way revealed the problem: four tiny magnets each one about ½ centimetre in diameter. Way too tiny to hold the biggest iPhone (each one of these steps btw involved a 30 day turn around). Next I get told they’re posting everything back to me because they won’t refund me due to the (unavoidable) damage to the 1 phone backing plate and my failure to send in the box and the pamphlet it all came with. I had to get stroppy and remind them the product was not fit for purpose and breached the ACL and the Sale of Goods Act, and that sending back the box wouldn’t change that. I started the paperwork for the Minor Claims Court and Office of Fair Trading and THEN they agreed to refund me (after complaining they would be left to wear a loss on the item - which is also odd. Why would they not return it to the manufacturer and tell them the product did not perform and the manufacturer must reimburse G4G’s loss, or G4G will stop selling their products? And anyway, that’s not my problem). Throughout these interactions the staff at G4G were always polite, friendly and courteous. I readily acknowledge that. But the 30 day money back guarantee rings hollow. All told it took slightly less than 4 months from the time I posted the item back to the day I got the refund. Good service would have been a response like: “oh no. So sorry to hear our product was not satisfactory. We’ve put a reply paid envelope in the mail. Send us back whatever pieces you have. We’ll process a refund straight away”. Had they done that I’d have sourced a different brand of phone holder and had such confidence in G4G I would have gone out of my way to buy it from them. Same with the two bedside iPhone/Apple Watch/Air Pods wireless chargers I’m now searching. I’m staying well away from options when I see them on the G4G websites. Just don’t have confidence in how things will pan out if there’s an issue. I see G4G likes to have the last word on these negative reviews. Instead of doing that on this review, why not rather say to yourselves ‘we could have done better. We could have made the problem the manufacturer’s not tried to make it the customer’s. And we’d have had repeat business and a ***** review. We’ll take the learnings not try to get the last word.’
Rude beyond belief
Having purchased a number of items recently from Gadgets4Geeks Online, one of the items is a tempered glass for a Nokia mobile phone, but the glass has the cut out for the camera on the wrong side, or you could say the adhesive is on the wrong side of the tempered glass. I rang the Gladesville store explaining the difficulty but the taker of the call was immediately on the defensive and would not listen and persisted in insisting that it was correct and rambled on and on and on making the situation confusing. I offered to send photos but the ...person (male) used deprecating language and persisted in talking over the top of me. I supply photos for you to see for yourself. I can only presume that he is fully ware that this is an existing problem with the product and Gadgets4Geeks is avoiding having to do anything about it by being purely rude. His customer care / service was deplorable.
- Online store
I was supplied a Faulty MHL Micro USB to HDMI TV AdapterCable pack for Mobile Phone/Tablet from Gadgets4Geeks.com.au
The MHL Micro USB part of the Cable does not make a secured connection. While charging it is constantly disconnecting/not-charging and connecting/charging. Thought it might have been the phone's port that was faulty. Bought another MDL Micro USB Cable from another supplier and determined that the Phones port was working fine. Hence I was sold an inferior product and wasted my money and time dealing with Gadgets4Geeks.com.au
Fast orders - Terrible product & service
Short USB-PD Type-C (Male to Male) Fast Charging Cable (14cm) - White
I was after some short USB-C 10Gbps cables, which I found on their website, after contacting via email to confirm product specs, an order was placed shortly after.
Items arrived fast, but testing proved disappointing. Specifications tested were not as confirmed in email, and no specs on plain packaging, called Simon and he offered refund, nice but what about my cost to send both ways due to falsely confi...rmed product specs? he continued to tell me all cables are speed tested, but he was unable to provide any test data. Very poor customer support, and I will never shop there again, and I will be sure to advise others of the same. I will not bother returning items, the cost of post is not worth it.
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