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Gainsborough Freestyle Electronic Trilock
We have just changed the Trilock Urban Aurora over to the Freestyle Electronic Trilock 3 in 1 locking: Deadbolt, privacy and passage functions combined into one lockset. Love the autolocking capabilities.
It has a stylish slide cover to conceal the PIN code keypad or can be operated & programmed through the Gainsborough Freestyle app. Can get the Freestyle Wi-Fi Bridge & Door Sensor for remote access, anywhere in the world. No more hiding keys outside in the garden.
It does retrofit existing Trilock Aurora, just had two holes to drill above the...
Unreliable with poor to no customer service.
Tried to contact them via website as their lock no longer worked with original key after 5 years (half the warranty period) but have not had a reply in over a week.
I will change my review if they contact me anytime soon.
Gainsborough - install a better product.
Being an owner/ builder I specified Gainsborough lever door handles from the G4 range - however over a short period of time they became loose on the internal door and had to be tightened often. This constant tightening lead to the thread in the body of the handle to strip and then the handle could not stay tightly in place on the door, which was most frustrating.
Also the tongue started to not fully retract on some of the doors and it became hard to exit the room. Once I replaced the handle unit, I inspected the internal mechanism to find it had collapsed and that the spring had softened.
I would not recommend that you or your builder specify Gainsborough door furniture for any building project.
Not as easy as it is promoted as
Advertising suggests that it is a simple replacement for a mechanical trilock using the exiting cavities etc. This is not so. The latch mechanism is larger and and the existing cavity was smaller. I had to get a locksmith with specialist skills and tools to to finish the job-at after hours rates.
Perfect and timely service - Great customer focused attitude
I purchased "G2 Gainsborough 3 in 1 Function TRILOCK" - near the installation day, I discovered that the latch was missing. I contacted the customer service and spoke with Tania. I explained that I was in a hurry as I almost found about the missing part just a few days prior to installation. Tania asked me to send my details in an email and to write the word "Urgent" in the subject field. The next day, I received the parcel (in less than 24 hours of my initial call). No words can express my satisfaction about this great professional service. Thanks to all Gainsborough customer care staff.
Great customer service and warranty claim process!
Two years after installation we had some issues with one of our Gainsborough privacy sets. The bolt got stuck in halfway position, as well as the privacy lock. The set was installed by our builder, but we contacted Gainsborough customer service team directly. After only one email, no unnecessary questions asked, they just sent the replacement handle. Works perfectly fine - 100% satisfied customer!
Hard to turn the knob
We had a Gainsborough lever style front door deadlock for about 15 years (till it broke). It worked well, my only complaint was that very small children could open it easily. We had to deadlock the door, with a key, to keep them in. Since the holes were already in the door we replaced it with a similar style lock only with round handles.
Firstly, the holes were in different places. We could see no reason for this, but it meant we had to drill 2 more holes, so now it we are even more locked into Gainsborough. The key works well and you do n...
Fantastic customer service.
Our front door lock has a thin spring in the latch which broke. Tried ebay etc who wanted $20 for one spring. Contacted Gainsborough direct and the fantastic staff sent me two replacement springs in the mail for absolutely nothing. Customer service is excellent - door is now back in fully functioning order. Thank you!!
Hardware is broken, but customer service from this company is non existent
One of my doors has a Gainsborough lever set which is broken. Nothing else fits the holes and only one, highly over prices Gainsborough lever set is going to fit, but this is not available anywhere. The company sends links on where to get it, but those businesses don't have them Customer service is a nightmare, it has been 8 weeks and I still don't have a lever set.
Our relatively expensive gold coloured Trilocks are about 10 years and have become badly discoloured/tarnished in places. It seems the clearcoat they are finished in is peeling off. Worst part is that they won't respond to my enquiries as to whether I can recoat them in a gold coloured clear finish, in order to rectify the problem. Would suggest purchasing a different brand
Didnt work out of the packet
Hinged screen door lock from Bunnings. Almost sent me mad installing it and have it not work. Main bolt wouldnt lock. Not even when removed from door and held in hand.
Digital Entry Don’t Buy
My new holiday house is 6 months old, I’ve had 2 Gainsborough Digital Entry locks fail each time the mechanism jams and the levers go out of sync and your front door has no lock. 0 stars
Not happy Jan
I have Gainsborough internal door knobs throughout my house. They look nice and are available at Bunnings. However, they all come loose with only minor use. From my experience I don’t recommend them.
Lasted 15 Years
Front Door Trilock handle broke after 15 years...fair enough. New Trilock G2 from Bunnings $204.
Left the old key barrel in, drilled 2 new 8mm top holes as the plate was longer, fitted the new handle plates as per the instructions. Job done. Hopefully good for another 15 years
Do Not BUY
Hinged security door dead lock.
Faulty at the outset. Fancy packaging and $72. Lock is barley just functional if you spend twenty minutes jamming the key. The acutal hinge is really stiff and doesn't click or spring, you are putting substantial force on it just to lock/unlock, you cant even tell if it is locked or unlocked. It does not spring or trigger the actual lock mechanism at the correct time.
Oh by the way this lock is 12 hours old and i will 100% be returning it to bunnings for selling me a faulty product (nearly left ythe mispelling poorduct its more accurate) it is not fit for purpose.
Constant problems since new with minimal support
Builder suggested the Gainsborough Stainless Steel Double Cylinder Trilock Omni Back to Back - very expensive but seemed a logical choice. The lock had operating issues from the outset. We had to always carry a key as it would frequently lock us out. Even when the faulty part was identified and replaced (after 3 callouts to the locksmith) it seemed to work OK - but never worked well (i.e. sticks). At one stage, the Gainsborough rep suggested that we were not using the lock correctly?! They did not provide instructions. It is still working but c...onstantly sticks. This product is rubbish and very difficult to replace (with a matching competitors product). We have had trilocks (as well as Lockwood, Whitco and others) with no issues. We will will steer clear of this company from now on.
Were they ever any good?
I have recently moved in to an older house and was curious to find one knob of the laundry door missing when we arrived.
Since, I have been locked into a bedroom, and today the bathroom doorknobs fell off, luckily not smashing the tiles below, as the knobs are heavy.
Now my husband the mechanic is trying to repair the door and having worked out how the system functioned, he set off in a positive mood. While I have been typing this I have heard a disgusted "ergh" from him, and now there is swearing.......
keypad lock broke 3 times
They repaired it but annoying it had to be fixed so many times. They also fitted a deadlock which doesn't actually turn. I can't ring them because their website is not down.
Don't use any thing from Gainsborough *** Warning
Since the company has changed hands no longer can purchases the products direct. this means we now need to pay retail for everything, we have large contracts, poor people that have installed the products on their new building.
We operate a business servicing locks and hardware for buildings. Our customers are now forced to pay more, or use one of Gainsborough affiliated company, meaning we will lose the contract, from customers who have requested that we provide the service."using their power to capitalise on their profits at everyone's expen...
Locked out at night
I purchased a leverset digital entrance ambassador lock from Bunnings Bethania on 14 April 2018 and had it installed mid July. This lock malfunctioned and I was left locked out of my home on Saturday night of 11th August causing me extreme stress and jeopardising my safety.
Questions & Answers
My Gainsborough digital front door lock suddenly stopped working at all. I have not used the digital mode of operation at all since I’m 79 and not confident with digital technology. Now my door won’t even stay closed. The villa is only 2 years old. Is there any way I can at least get it to stay closed, even if not lock?
Can I program a tag to work on two separated Gainsborough Digital Entry Lever Locks?
I have a HD7 flywire set that seems to be made for a door that opens out,and I need to open inwards,and so the handles are facing the opposite way, so have you two models?
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