Lasted 15 Years
Front Door Trilock handle broke after 15 years...fair enough. New Trilock G2 from Bunnings $204.
Left the old key barrel in, drilled 2 new 8mm top holes as the plate was longer, fitted the new handle plates as per the instructions. Job done. Hopefully good for another 15 years
Do Not BUY
Hinged security door dead lock.
Faulty at the outset. Fancy packaging and $72. Lock is barley just functional if you spend twenty minutes jamming the key. The acutal hinge is really stiff and doesn't click or spring, you are putting substantial force on it just to lock/unlock, you cant even tell if it is locked or unlocked. It does not spring or trigger the actual lock mechanism at the correct time.
Oh by the way this lock is 12 hours old and i will 100% be returning it to bunnings for selling me a faulty product (nearly left ythe mispelling poorduct its more accurate) it is not fit for purpose.
Constant problems since new with minimal support
Builder suggested the Gainsborough Stainless Steel Double Cylinder Trilock Omni Back to Back - very expensive but seemed a logical choice. The lock had operating issues from the outset. We had to always carry a key as it would frequently lock us out. Even when the faulty part was identified and replaced (after 3 callouts to the locksmith) it seemed to work OK - but never worked well (i.e. sticks). At one stage, the Gainsborough rep suggested that we were not using the lock correctly?! They did not provide instructions. It is still working but c...onstantly sticks. This product is rubbish and very difficult to replace (with a matching competitors product). We have had trilocks (as well as Lockwood, Whitco and others) with no issues. We will will steer clear of this company from now on.
Were they ever any good?
I have recently moved in to an older house and was curious to find one knob of the laundry door missing when we arrived.
Since, I have been locked into a bedroom, and today the bathroom doorknobs fell off, luckily not smashing the tiles below, as the knobs are heavy.
Now my husband the mechanic is trying to repair the door and having worked out how the system functioned, he set off in a positive mood. While I have been typing this I have heard a disgusted "ergh" from him, and now there is swearing.......
Don't use any thing from Gainsborough *** Warning
Since the company has changed hands no longer can purchases the products direct. this means we now need to pay retail for everything, we have large contracts, poor people that have installed the products on their new building.
We operate a business servicing locks and hardware for buildings. Our customers are now forced to pay more, or use one of Gainsborough affiliated company, meaning we will lose the contract, from customers who have requested that we provide the service."using their power to capitalise on their profits at everyone's expen...
Locked out at night
I purchased a leverset digital entrance ambassador lock from Bunnings Bethania on 14 April 2018 and had it installed mid July. This lock malfunctioned and I was left locked out of my home on Saturday night of 11th August causing me extreme stress and jeopardising my safety.
Yet another failed lock
Our house was built about 8 years ago with our builder installing Gainsborough door handles throughout as he said they were a better quality.
Last year I had issues with the privacy set on our ensuite locking on me, and with a bit of jiggling eventually got the door open. The next morning, the lock failed completely and my husband had to smash it out of the door to get out. Thing is.. we don't even use the lock. Something had shifted inside causing the lock to engage by itself.
This morning, the deadlock on our internal garage door also ...failed and once again my husband had to smash the lock out of the door to get the door open. This is another lock that we barely used, but it still fell apart on us. When the bathroom set failed I contacted Gainsborough who replaced the unit free of charge - and I appreciate that. However, with the garage set failing and having read how many other people have faced similar problems, I'm considering replacing our Gainsborough locks with something different.
Extremely bad Quality; a DANGER for homes
I built my home in 2010, and put TriLocks on external doors, and Sofia style chrome door homeware throughout. They are all failing; and failing in dangerous ways, with people being locked into their bedrooms with the privacy sets failing to open the door.
These door sets are not mistreated; it is normal use. The quality of the chrome plating is also very suspect, and corrodes very easily, particularly in the wet areas.
My strong advice to you all is; AVOID GAINSBOROUGH. They have just traded on their brand, and reduced the quality to a po...int where you are paying a premium for rubbish. Can you imagine the anxiety for an older person, getting stuck in their room, with no phone? These are a danger, and that is NOT an understatement. If GAINSBOROUGH had any decency, they would recall the faulty bolt mechanisms.
Same, Same, No Different
Had a similar issue with the Gainsborough lever set on the bathroom door. In a new house, only 2 years old, the door set wouldn't open and we could not access bathroom. Had to call a locksmith as the whole mechanism had jammed. Silly thing is the lever cannot be removed from outside, both sides of the door have to be accessible to remove the handles (one screw each side). I had to drill the screw to remove the handle, only to find that the back set had completely seized. Cost me a bomb to get the door open. Now shopping for different hardware.
Scared to insert the batteries
My builder fitted this locking system but never put on the batteries (maybe they already know that these locks are crappy). Anyway, I put in the batteries and for some reason the door got jammed and I can never lock the door from the outside. The company sent me a replacement lock and now I am afraid put in the batteries because I am worried that the previous incident may happen again.
Will not recommend to others.
Gainsborough G4 locks are faulty - locked in
My entire house is fitted with only Gainsborough G4 private locks and handle sets. One year ago my son was locked in his room because the push in locking rod had jammed and would not release. Gainsborough originally advised I had to buy the complete set as the locking push in rod was no longer a part but after sending an email to management, I was advised that it still is a part and they sent me 5 of these push in lock pins for free.
Two weeks ago my daughter was locked in her bedroom because the handle rod would turn without engaging the l...atch system which also then caused the lock pin to become engaged or jammed in the 'lock position'. I advised Gainsborough who sent me a complete unit, absolutely fantastic. However the exact the same thing happened today (2 weeks after my daughter's bedroom incident) in the main bathroom and my wife was stuck for 30 minutes. We had to use a step ladder from the outside for her to escape through the small window and then for me to enter the bathroom to remove the lock (you have to remove a bolt from the inside of the door and then remove a bolt from the outside of the door to be able to remove the faulty product. This is an OH&S nightmare and am considering having all these locks removed from my house.
Very bad customer and after sales service
Try call guess this place to get some info and got nowhere - website is useless customer and sales staff no nothing about their products and despite excellent and innovative designs - love their door handles with privacy knob and front door lock - if you try to find out what new products they have it is as though no one gives a hoot - I have called and emailed regularly and still waiting for someone to reply....
Almost every door handle and lock has broken in less than ten years.
My holiday house is full of Trilocks, inside and out. I was alerted to a problem when a holiday tenant (elderly) became trapped in the bathroom when the door refused to open. The tri lock in an upstairs bedroom got the sags, the front door lock jammed, and two of the other doors started exhibiting problems. I made my own little springs to fix a couple of the doors, and then dismantled the the remaining problem locks to work out what had broken, only to be horrified by the broken bits inside ALL of the locks. I then discovered (I) there are ...now no spare parts available (Ii) the website is useless and, (iii) new Trilocks are a slightly different size to the old ones, despite assurances to the contrary. I will be taking the locks I have just bought back to Bunnings, and briefing a locksmith to change all locks to anything but Gainsborough.
Plastic plunger mechanism - unsafe
I have just trapped myself in a room after trying to open a door fitted with Gainsborough handles and latch.
Firstly let me qualify this comment: I had just fitted a rubber sealing edge around the edge of the door frame so that when the door is shut it has a slight pressure against it (trying to sound proof a room)
I shut the door and had to apply more pressure to squeeze the rubber seal. Then I tried to open it and there was a "crack!" Sound. The handle was no longer working the latch. I was trapped in a vacant house with no mobile phone to ...
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Questions & Answers
I have a HD7 flywire set that seems to be made for a door that opens out,and I need to open inwards,and so the handles are facing the opposite way, so have you two models?
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