Gainsborough Hardware

Poor support for faulty hardware. I purchased a house with a Gainsborough Freestyle. The lock isn't that old, but it no longer beeps when keys are pressed. I have been locked out when the panel randomly goes black and stops working. I have reached out to Gainsborough for help, but they are refusing to help without a receipt.

Gainsborough Freestyle Trilock - in name but is the lock really a Trilock? Latch bolt not locked – I have a Gainsborough Freestyle Trilock which I’m not overly happy with as the external keypad used to enter passcodes has a mixed success rate on actually working to unlock the lock else the key is required. This review is actually about the Trilock function and you really need to be particularly security conscious as the deadlock function only… Read more

works for the handles but not the latch bolt as that freely moves in deadlock mode. I had an older style Gainsborough Trilock and when deadlocked the latch bolt (the part that extends into the other door in my case or the jamb if a single door) would stay extended that little bit further and stay fixed and not able to be moved. With the Gainsborough Freestyle Trilock, it has the three functions, passage, locked and ‘deadlocked’ but these are not the normal functions especially Deadlocked. Passage allows in and out passage as both handles are unlocked. If in Locked mode, the external handle is locked but the internal handle is able to be used to open the lock and the door. In deadlock, both the external and internal handles are locked. That is fine but you really need to know that is the extent of the deadlocking. The latch bolt is not deadlocked. I have seen some videos on YouTube on how to break into locks and if you have a door where the latch bolt can be seen or can be accessed or manipulated from the outside, you really need to get this looked into. Should someone with the necessary tools slide something into the gap between the door and the jamb to move the latch bolt as it freely moves, then if that latch bolt is moved enough, it will enable the door to open while the Freestyle Trilock is still in Deadlock mode. Bear in mind the latch bolt does not extend very far not like the old Trilock deadbolt would extend. Something owners and potential owners of the Gainsborough Freestyle Trilock need to be aware of, the security of the latch bolt is NOT secure. I have double doors with a rebate edge so the doors overlap one another so some security for someone trying to move the latch bolt. For those with single doors or doors where the latch bolt can be seen from the outside, you are not secure. Gainsborough don’t comment on this and I have raised it but of course are just ignored.

Try the Freestyle Trilock by opening the door and then putting the Freestyle Trilock into Deadlock mode whilst the door is physically open. The handles will be locked but try the latch bolt, you will find that you can move the latch bolt with no resistance. The only thing saving your door being opened is if the gap between the door and the jamb if protected externally. Sure the handles won’t move but a credit card or something to slide between the door and the jamb may enable the latch bolt to slide just enough to allow the door to open. Be VERY CAREFUL as your security could be compromised.

DO NOT BUY THIS GARBAGE! I bought 3 of these, two have been replaced but a third has just died after just 30 months, not what you expect. They go through batteries like they have shares in a battery company and although it T's a door lock...they can't be out in the rain. So, if you want to security lock your bedroom door, maybe then but still couldn't recommend. Show details

Good after sales service – Had issues with removing key from the lock over the weekend. Managed to find the issue and rang customer service. Got a call back within an hour and spoke to an expert named Bill. He understood what needed to be done and said would dispatch a new assembly in 48 hours. Chased on Thursday and got the con note number. Got it on Friday with 2 spare… Read more

keys . I was able to put it all back together within an hour. Now I got an extra set of keys without having to change everything. I don’t know how this would be for a person who had zero handyman skills.

Great customer service and warranty claim process! – Two years after installation we had some issues with one of our Gainsborough privacy sets. The bolt got stuck in halfway position, as well as the privacy lock. The set was installed by our builder, but we contacted Gainsborough customer service team directly. After only one email, no unnecessary questions asked, they just sent the replacement handle. Works perfectly fine - 100% satisfied customer!

Fantastic customer service – Our front door lock has a thin spring in the latch which broke. Tried ebay etc who wanted $20 for one spring. Contacted Gainsborough direct and the fantastic staff sent me two replacement springs in the mail for absolutely nothing. Customer service is excellent - door is now back in fully functioning order. Thank you!!

The Freestyle Smart Lock was troublesome to the extent that I’ve had to remove it from my front door and install a Eufy Smart Lock, which is infinitely easier to install and which works faultlessly. Gainsborough Wifi connectivity was just unreliable. Support given was inadequate. Now my door has viable patched holes, so I’ll have to forego the preferred natural timber look and paint it, inside and out. Show details

Overall the Freestyle Smart lock works well but if you want to use the WiFi bridge or app then there are limitations. For instance, if the app is used then all pins can only be 4 digits, including the admin code. I asked if there was a way to make it work but no. The reason for the 2 stars is that although frustrated, I asked if they had a lock… Read more

that could work with an app without the limitations and the response was "Thanks for your email, have a lovely weekend." I am disappointed that the question wasn't answered.

Lock is horrible and complete waste of money. Stopped working after a MONTH OF BEING INSTALLED. Had them come back out and reinstall it for it to not work literally a week later. Now no response from them to come back and fix

I recently bought this and regretted it ever since. You can set lock so it locks straight away or after a period of time. Mine is mean to lock after 5 mins - enough time to get something from car, letterbox etc. more often than not it locks straight away. Really annoying when bringing in groceries knowing you just have to open door handle. Instead… Read more

I have to put every thing down, unlock door then pick up again. Finger print works occasionally. I would not buy this again. So very very disappointed

Just stay away from this product. Buggy, unreliable, doesn’t work, breaks easily, unsafe, keep going…. That last thing you want to have a lock to be that way, considering it is your entry to your home. Struck with it. Changed GB locks multiple times and same issue. Show details

1. door was sold to me by gainsboiarough as being able to pair wtih myplace app. They later told me as i had mass trouble with it, that it doesnt. 2. it regularly stops working. ive been told dust, water, sand, air can affect it and stop it from working-its not made for outdoor use..????? Its for a front door!!! which is outside!!!!

I'd give 0 stars if I could. Most handles in my new home have broken, including the front door lock, some lasting less than 12 months. POOR QUALITY! Do not recommend. Show details

Don't buy the fingerprint door handle – First door handle ceased and broke after 1 day of having it. Now 2nd 2 days later now when it says unlocked it won't even open from inside or out do not buy Show details

Not a great product – We are on our third Gainsborough Trilock under warranty. Now this one won’t lock remotely via the app. I wouldn’t buy this lock again.

Junk - avoid – We got these as part of a new home build. Door handles all end up on a lean. Latches don’t work due to design flaw. Less than two years old and all three of the latched handles we got have failed. Buy something else.

Gainsborough garbage – We installed Amelia door handles throughout our house - 6 years in and we’ve had to endure the expense and waste of time replacing failed door handles. This stuff is cheap garbage and the company making this junk should be liquidated. Avoid this junk at all costs. Show details

Privacy locks don't work – I purchased and installed 3 sliding door privacy lock sets. When locked, the door can be opened from the other side with a knife or screwdriver. This is standard for an internal locking door where no key is required. The problem with these dodgy locks is, the round part with the slot for a screwdriver or knife is so thick, that even a child can… Read more

pinch it and turn it. No tool required. It therefore offers no privacy at all. It may as well have a handle on both sides. I paid $60au per handle set. I have filed a warranty claim but they have not responded. I received an email from Jessica who is saying that's normal for a "privacy" lock. Perhaps she is unsure on the definitions of the words privacy and lock.

Unfit for purpose – I bought a enterance set in 2018 from bunnings. This was installed under cover and 2.5km from the coast, the lock cover is now seriously pitted. The new enterance sets on display now have a stainless steel cover, so gainsborough must have changed the material used as they found it was unfit for purpose, but they would not admit liability or… Read more

replace the cover. All they said was it should be stainless steel? The receipt shows it as a stainless steel enterance set? I will avoid gainsborough hardware at all costs as they are misleading and do not honour their warranty.

NOT FIT FOR PURPOSE

GAINSBOROUGH TRILOCK PROBLEM – Replaced 20yr old well worn Gainsborough front door trilock opener with same type but which had new style DIFFERENT internal mechanism to original, which we were not made aware of. NOTHING BUT TROUBLE FROM OUTSET. Has taken four visits from locksmiths to get it working to an acceptable level, but still opening roughly. Definitely not smoothly as original old opener. NEVER GAINSBOROUGH AGAIN ! 1 star for good looks only.

Waste of money – Only accepts code now and then you need to revert back to using a key. What is the point of it being keyless entry. WiFi Bridge won't connect either. Waste of money!!! Show details

Gainsborough smart door lock – Can't pair with smart sensor. Called Gainsborough 5 times I was promised to get a call from their tech Ben also droped many emails but no has cared enough to help me. It's been 5 weeks and I'm still waiting. Useless customer support

Totally unsafe and unreliable – Have 3 Gainsborough Trilocks fitted to external doors. All have failed. We are forever being locked in, which would be great if we had a fire. No customer service!! Will be replacing with any other product than Gainsborough. Now, can’t find anything else to fit the holes in the doors, and all were new quality doors. Very expensive exercise!! Shame on you Gainsborough ! These locks were not cheap. Show details

Gainsborough 775 Roller Bolt, poorly made product at a premium price – I installed a Gainsborough 775 Roller Mortice Lock based on perceived quality of the brand, and despite the poor level of information available on the web site. I have adjusted it endlessly, sometimes it opens lightly and sometimes it jams and the door has to be wrenched open. The internal construction is cheap and sub standard, the actual roller… Read more

bolt is only supported by sheet metal. It doesn't even have a deadlock function. Overall fit and finish is visually cheap.

Privacy lock worked for a few days – Don’t bother. Handles were installed by builder & after a few times, didn’t work. Got ANOTHER set (out of own pocket) & happened again Show details

DO NOT BUY! Faulty after general use – The whole house was specified with Gainsborough G4 series. My oldest daughter was first to be locked in her room, then my second daughter later on and finally me - when I was having an asthma attack and needed to get new medication from them medicine cabinet outside the room. Gainsborough sent me new replacements BUT as I took the handles off the… Read more

door I could see the problem, the handles twist because the bolts that hold the two sides together are at 12 & 6 o'clock and don't go through the tongue housing for stability, like others at 9 & 3 o'clock. Therefore they twist and bend the locking pin, which in turn opens the weak tongue housing body and eventually the mechanism sticks and won't let the door open. For a handle which is a nice design, and nice to touch, this design flaw is inexcusable. I did not change over to the replacement privacy set, I bought a cheap generic brand from my local hardware, which I could see immediately that it was a better design, stronger and would not twist because the mounting bolts went through the body of the tongue at 9 & 3 o'clock, holding the whole unit safety in place. Poor show Gainsborough, I cannot recommend this product with such a design fault that could be a danger in an emergency.

Unreliable with poor to no customer service – Tried to contact them via website as their lock no longer worked with original key after 5 years (half the warranty period) but have not had a reply in over a week. I will change my review if they contact me anytime soon.  Show details