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Gainsborough Hardware

Gainsborough Hardware

1.4 from 25 reviews

See the Best Home Care Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
4 star
0
3 star
0
2 star
2
1 star
21

DonP

DonPNew South Wales

Digital Entry Don’t Buy

published

My new holiday house is 6 months old, I’ve had 2 Gainsborough Digital Entry locks fail each time the mechanism jams and the levers go out of sync and your front door has no lock. 0 stars

Product Quality
Return Claim MadeYes
Store LocationMitre 10

Athol

AtholCanberra Central 2601, ACT

  • 3 reviews
  • 1 like

Not happy Jan

published

I have Gainsborough internal door knobs throughout my house. They look nice and are available at Bunnings. However, they all come loose with only minor use. From my experience I don’t recommend them.

Product Quality
Return Claim MadeNo
Store LocationBunnings
John Turner

John Turner

  • 2 reviews

Lasted 15 Years

published

Front Door Trilock handle broke after 15 years...fair enough. New Trilock G2 from Bunnings $204.
Left the old key barrel in, drilled 2 new 8mm top holes as the plate was longer, fitted the new handle plates as per the instructions. Job done. Hopefully good for another 15 years

Product Quality
Return Claim MadeNo
Store LocationBunnings Keysborough
Terayz Kathryn

Terayz KathrynGreater Melbourne (Inner), VIC

  • 11 reviews
  • 16 likes

Do Not BUY

published

Hinged security door dead lock.

Faulty at the outset. Fancy packaging and $72. Lock is barley just functional if you spend twenty minutes jamming the key. The acutal hinge is really stiff and doesn't click or spring, you are putting substantial force on it just to lock/unlock, you cant even tell if it is locked or unlocked. It does not spring or trigger the actual lock mechanism at the correct time.

Oh by the way this lock is 12 hours old and i will 100% be returning it to bunnings for selling me a faulty product (nearly left ythe mispelling poorduct its more accurate) it is not fit for purpose.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBunnings warragul
See all answers

scant

scantCanberra 2600, ACT

Constant problems since new with minimal support

published
Product Quality
Return Claim MadeNo

Were they ever any good?

published

I have recently moved in to an older house and was curious to find one knob of the laundry door missing when we arrived.
Since, I have been locked into a bedroom, and today the bathroom doorknobs fell off, luckily not smashing the tiles below, as the knobs are heavy.
Now my husband the mechanic is trying to repair the door and having worked out how the system functioned, he set off in a positive mood. While I have been typing this I have heard a disgusted "ergh" from him, and now there is swearing.......


Stuart Flynn

Stuart FlynnSydney, Australia

keypad lock broke 3 times

published

They repaired it but annoying it had to be fixed so many times. They also fitted a deadlock which doesn't actually turn. I can't ring them because their website is not down.


Skye H

Skye HAU

  • 2 reviews
  • 1 like

Don't use any thing from Gainsborough *** Warning

published
sal

salWaterford West

Locked out at night

published

I purchased a leverset digital entrance ambassador lock from Bunnings Bethania on 14 April 2018 and had it installed mid July. This lock malfunctioned and I was left locked out of my home on Saturday night of 11th August causing me extreme stress and jeopardising my safety.

Best service ever!

published

I bought Gainsborough entrense sets levers over 4 years ago. Due to wear and tear the elastics and screws required changing. They were replaced for me for free!!!!


Anna1056

Anna1056AU

  • 2 reviews
  • 6 likes

Yet another failed lock

published

john

johnMelbourne

  • 3 reviews

Extremely bad Quality; a DANGER for homes

published

AdrianW

AdrianWMalvern East

Same, Same, No Different

published

Had a similar issue with the Gainsborough lever set on the bathroom door. In a new house, only 2 years old, the door set wouldn't open and we could not access bathroom. Had to call a locksmith as the whole mechanism had jammed. Silly thing is the lever cannot be removed from outside, both sides of the door have to be accessible to remove the handles (one screw each side). I had to drill the screw to remove the handle, only to find that the back set had completely seized. Cost me a bomb to get the door open. Now shopping for different hardware.


Scared to insert the batteries

published

My builder fitted this locking system but never put on the batteries (maybe they already know that these locks are crappy). Anyway, I put in the batteries and for some reason the door got jammed and I can never lock the door from the outside. The company sent me a replacement lock and now I am afraid put in the batteries because I am worried that the previous incident may happen again.

Will not recommend to others.

Ralb11

Ralb11Melbourne

  • 12 reviews
  • 8 likes

Gainsborough G4 locks are faulty - locked in

published

Very bad customer and after sales service

published

Try call guess this place to get some info and got nowhere - website is useless customer and sales staff no nothing about their products and despite excellent and innovative designs - love their door handles with privacy knob and front door lock - if you try to find out what new products they have it is as though no one gives a hoot - I have called and emailed regularly and still waiting for someone to reply....


Steprenf

Steprenf

  • 2 reviews

Almost every door handle and lock has broken in less than ten years.

published

Mick G

Mick G

  • 3 reviews

Door handle just broke

published

Had 4 Gainsborough tri locks professionally installed about 14 years ago on all external doors. Front door handle just sheered off yesterday morning without any force used. Hopefully the other 3 don't follow suit. Didn't expect this from a more expensive product.


Sue

SuePerth

Poor customer service

published

Made a phone call to get suggestion/opinion for their own product, was asked to look at their website!
No very helpful at all, my builder used their products for my whole house, poor customer service, very disappointed.


Plastic plunger mechanism - unsafe

published

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Questions & Answers

IAN M.

IAN M.asked

I have a HD7 flywire set that seems to be made for a door that opens out,and I need to open inwards,and so the handles are facing the opposite way, so have you two models?

No answers

gail a.

gail a.asked

I have the gainsborough trilock , lock needed to be removed for painting, the latch spring fell out and l have no idea where to put it back in. Thanks

No answers

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