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Galaxy Perfume

Galaxy Perfume (page 2 of 2)

1.5 from 49 reviews · View Statistics
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Reviews

1.5
49 reviews
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    2.0 (4)
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Happy with the service from this Company in California.

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pamelad
pamelad
  • 2 reviews
  • 2 likes

No invoice, no confirmation, no perfume

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This looked like an Australian website, but Galaxy turns out to be in California. They sent no confirmation and no invoice, and when I emailed them they estimated that the product should arrive in April, more than 2 months after it was ordered

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My terrible experience

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I ordered from an an Australian website to find out that it was coming from America and that it could take up to 7 weeks....ARE THEY FOR REAL...i would never have ordered from them if i had known 1)That it was going to take that long and 2)That it wasn't from an Australian company and lastly they would charge me 15% restock fee if i return it....after such bad service

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Lio
LioSydney

Terrible service!!

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They cancelled my order without notice me until I emailed them after 1 week. In theirs reply, there is nothing but only one sentence: "Order cancelled due to security of the credit card". Then I tried the other card and asked them if it works. the reply from them is still one sentence: "cancelled both orders due to security of the credit card.".
wat you cant say something else and tell me more detail bout what kind of security issue?! So i can fix it.
I am very sure my credit card is fine cause i use my credit card everyday.
My suggestion to new customer: Go to some US site, like "blooming way", "beauty encounter". They are cheaper(include shipping) and great service.

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Maureen Scanlon
Maureen ScanlonMount Gambier
  • 2 reviews
  • Verified

Havent got it yet.

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have not got the order yet but looking forward to receiving it in time for Christmas. Thanks for the collection.

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Review collected in partnership with Galaxy Perfume

beas
beasSouth-Eastern Region, NSW
  • 2 reviews
  • 3 likes

Another Victim

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Worst company I have had the misfortune to buy from. Ordered 30ml bottle of perfume, 30ml box arrived with 10ml bottle inside. Total rip off; do not use this company.

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LUXE
LUXEMelbourne
  • 2 reviews
  • 2 likes

Expensive Crap

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After reading the reviews I am going for a refund from paypal I would rather go to Myers and buy my perfume.
I should have realised it was a shonky Asian supplier when I read wait 20 days for delivery.
If you are looking to buy fragrances go to a reputable department store, don't waste your time or money on Galaxy Perfumes

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glidagida
glidagidaHunter Region, NSW
  • 9 reviews
  • 6 likes
  • Verified

Galaxy Perfume STINKS

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No option for no star

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Ordered item on 1 Feb and it's still not arrived. Multiple complaints to the customer service team and they continue to hide from their apparent terms and conditions which state it's ok for a bottle of perfume to take 8 weeks to arrive!! Don't be fooled by cheaper prices, they may never arrive. Only purchased because they appeared to be in Australia, it's all fake!!

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Levi27
Levi27Sydney
  • 12 reviews
  • 7 likes

By far the worstt site ever !!!

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Ordered Tom Ford Vietvier and so far it has not arrived. Have provided a tracking number that still doesnt show any scans. I have filed report with NAB as I suspect this company is a scam or at the very least selling fake products.

They have a 1888 number which is for USA customers.

Do your self a favour and spend the little bit extra from another site and not having to deal with this place.

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Terrible Everything!

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Save your time and money by simply not purchasing anything from this company.
Their customer service is appalling at best, delivery times out of this world, 30-45 days plus, that is if they have what you have ordered in stock, though they won't tell you its out of stock until after they've taken your money and then when they finally have the stock they sent a watered down version of the product.
Don't waste your time and money.

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Absolutely Crap Customer Service And Long Delay In Receiving Goods

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Ordered perfume on 30th November, still waiting for delivery, looks like I will not get the perfume before Christmas. Never ever use this company. Dodgy company!!!
Crap customer service, the phone never answers and asks you to leave a message they never respond to. Buyer be aware!

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Gibson
GibsonPilbara, WA
  • 5 reviews
  • 2 likes

A Rocky Ride Of Communication

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Terrible service

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Service is terribly poor

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Jackie
Jackie
  • 3 reviews
  • 8 likes

Mixed feelings

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I have used this site three times so far. The first time items bought arrived in reasonable time and the price paid was very competitive. Second time took a little longer. However, the third time I bough an item as a gift it came 6 weeks after they said it would arrive. And only because I had to send them a Lost Parcel Claim Form to get the ball rolling. Use this site with caution. Items came from the US which was confusing as its suppose to be an Australian site.

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novadjs
novadjsSydney Surrounds, NSW
  • 10 reviews
  • 3 likes

Terrible, Terrible, Terrible

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Bad... very bad. I order from galaxy perfume 1 week out from my wife's birthday. I looked everywhere first for the best price. I choose Galaxy Perfume because I believed they where Australian. i.e. the ".com.au" in the web address. But this is only a cover site for US perfume emporium
1 week later it gets dispatched - Terrible terrible. My wife had no gift from me for her birthday
Then I found out it's coming from America. Not Australia like I thought it would because I thought this was an Australian website and company
3 weeks later I receive my order. 1 month since I ordered and 3 weeks late for my wife's birthday. I will not be ordering from Galaxy Perfume again.
And I advise you don't either

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Lynne
Lynnesydney
  • 5 reviews
  • 5 likes

Good service.

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I have used Galaxy perfume a few times. I live in Australia, and know to allow around 6 weeks for shipping. The goods arrive when I expect them and are what I ordered. Will continue to use Galaxy, the shipping rate is good, and as long as you order in advance of when you need the product, yo will be satisfied.

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Denise Wilson
Denise Wilson
  • 4 reviews
  • 4 likes

Another Victim

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Purchased perfume mid July for a birthday present.
Yes it did finally arrive,after constantly emailing them.
Gift arrived early September.
Save yourself the trouble . Do not use this company
They are not good to deal with and when you contact them they keep moving the goal posts, by saying the product will be there in a few more weeks.
Nothing, terrible to deal with
Late delivery and bad communication

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adilek
adilekMelbourne

Cartier Fragrance

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Never use this company , Looks like they Australian Safe company but No ! I created account to be able to receive info and bonus points , once I left website I have been charged for fragrance I was looking , when try to contact them in their website , website redirected me to US perfume emporium .
Dodgy not honest .
Case with credit Card Fraud department
Never Use Thos Website
Doesn't exist in Australia (if anywhere)
Everything

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Aleerak
AleerakSydney
  • 2 reviews
  • 3 likes

Never use this company - unless you want to wait two months! Their customer service is appalling!

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David  S
David SCohuna, Victoria
  • 4 reviews
  • 1 like

Poor and unreliable Customer Service

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Ordered Beautiful Perfume for Christmas for my wife on Nov 9th. . On Nov 21st was notified that it had been dispatched on Nov 15th an should be here by 20 working days. Today, Dec 9th still no delivery, but noticed on my bank statement. that full amount was refunded on 28th Nov. I tried the Melbourne number on the web page but given an empty promise of a return call. Happily I have had time to reorder elsewhere.

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Galaxy perfumes

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I am aware that this online seller has had bad reviews, alarm bells started ringing when I did not receive email confirmation of my order. However when I emailed customer series this omission was dealt with very promptly. I ordered Givenchy III which is not easy to get hold of, the order arrived promptly.
Prompt response to emails indentifying a problem which was then dealt with
The telephone number given on the website was never answered

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Don't use if you want your products to arrive

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Purchased some perfume for my wife as a Mother's Day present. Today is 10 June so have been waiting over 6 weeks and still nothing. First off it took 20 days just to dispatch the perfume. They give the impression they in Victoria when they are overseas. Also you get slugged with an overseas credit card charge. I will never use again.

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