They cancelled my order without notice me until I emailed them after 1 week. In theirs reply, there is nothing but only one sentence: "Order cancelled due to security of the credit card". Then I tried the other card and asked them if it works. the reply from them is still one sentence: "cancelled both orders due to security of the credit card.".
wat you cant say something else and tell me more detail bout what kind of security issue?! So i can fix it.
I am very sure my credit card is fine cause i use my credit card everyday.
My suggestion to new customer: Go to some US site, like "blooming way", "beauty encounter". They are cheaper(include shipping) and great service.
Worst company I have had the misfortune to buy from. Ordered 30ml bottle of perfume, 30ml box arrived with 10ml bottle inside. Total rip off; do not use this company.
After reading the reviews I am going for a refund from paypal I would rather go to Myers and buy my perfume.
I should have realised it was a shonky Asian supplier when I read wait 20 days for delivery.
If you are looking to buy fragrances go to a reputable department store, don't waste your time or money on Galaxy Perfumes
Galaxy Perfume STINKS
I am in Australia and ordered from what pretended to be a local website, with ".com.au" address. This was for my wife's birthday present a bottle of Kenzo Amour. I was amazed when the goods took so long to arrive because they were a USA company and it was posted from Fiji!. My wife missed her present by about 10 days, so it took about 24 days to arrive.
My wife uses this perfume a lot so we were able to test it against the original.
1. The perfume had almost no smell-it was so diluted she had to drown herself in it to even get the merest...
No option for no star
Ordered item on 1 Feb and it's still not arrived. Multiple complaints to the customer service team and they continue to hide from their apparent terms and conditions which state it's ok for a bottle of perfume to take 8 weeks to arrive!! Don't be fooled by cheaper prices, they may never arrive. Only purchased because they appeared to be in Australia, it's all fake!!
By far the worstt site ever !!!
Ordered Tom Ford Vietvier and so far it has not arrived. Have provided a tracking number that still doesnt show any scans. I have filed report with NAB as I suspect this company is a scam or at the very least selling fake products.
They have a 1888 number which is for USA customers.
Do your self a favour and spend the little bit extra from another site and not having to deal with this place.
Save your time and money by simply not purchasing anything from this company.
Their customer service is appalling at best, delivery times out of this world, 30-45 days plus, that is if they have what you have ordered in stock, though they won't tell you its out of stock until after they've taken your money and then when they finally have the stock they sent a watered down version of the product.
Don't waste your time and money.
Absolutely Crap Customer Service And Long Delay In Receiving Goods
Ordered perfume on 30th November, still waiting for delivery, looks like I will not get the perfume before Christmas. Never ever use this company. Dodgy company!!!
Crap customer service, the phone never answers and asks you to leave a message they never respond to. Buyer be aware!
I ordered perfume for a Christmas present Well in advance and two weeks after the fact, I get a call saying the transaction was flagged as fraudulent because the credit card was under my partner's name and not mine! No other online store or website has a problem with this:people buy things with other people's credit cards all the time! The lady on the phone was incredibly rude telling me off for not putting his name as the receiver and demanded his phone number to 'authorise' the transaction. What a ridiculous protocol. I could have given them ...anyone's number. Now it looks like I'll have to wait while for the present to arrive and I too was under the impression this was an Australian website. I agree that the '.com.au' is incredibly misleading. I don't believe I even got an option for airmail! So it doesn't look like this present will arrive in time for Christmas despite ordering a month in advance! Terrible terrible service and incredibly rude staff. I will not be shopping there again.
Service is terribly poor
I purchased a perfume in the beginning of November and received an email that the perfume would be dispatched in a weeks time and it may take up to 2-4 weeks for its arrival - this is a lengthy period of time but because i could not locate this perfume anywhere else and galaxy is the only one who has it in stock i was willing to put up with the waiting game. The money was deducted from my account straight away. It is the 5th of December today and i have still not received my perfume so i emailed them this morning only to have one of their custo...mer service members inform me that the perfume has been out of stock and they were unable locate it anywhere else! They also said its unfortunate that i did not receive the email informing me that its out of stock - what email?? If there was an email, why wasn't my money credited back to my account at the first instance when they realised they could not deliver? I'm absolutely appalled by this behavior and will never order from this site again.
Terrible, Terrible, Terrible
Bad... very bad. I order from galaxy perfume 1 week out from my wife's birthday. I looked everywhere first for the best price. I choose Galaxy Perfume because I believed they where Australian. i.e. the ".com.au" in the web address. But this is only a cover site for US perfume emporium
1 week later it gets dispatched - Terrible terrible. My wife had no gift from me for her birthday
Then I found out it's coming from America. Not Australia like I thought it would because I thought this was an Australian website and company
3 weeks later I receive my order. 1 month since I ordered and 3 weeks late for my wife's birthday. I will not be ordering from Galaxy Perfume again.
And I advise you don't either
Purchased perfume mid July for a birthday present.
Yes it did finally arrive,after constantly emailing them.
Gift arrived early September.
Save yourself the trouble . Do not use this company
They are not good to deal with and when you contact them they keep moving the goal posts, by saying the product will be there in a few more weeks.
Nothing, terrible to deal with
Late delivery and bad communication
Never use this company , Looks like they Australian Safe company but No ! I created account to be able to receive info and bonus points , once I left website I have been charged for fragrance I was looking , when try to contact them in their website , website redirected me to US perfume emporium .
Dodgy not honest .
Case with credit Card Fraud department
Never Use Thos Website
Doesn't exist in Australia (if anywhere)
Never use this company - unless you want to wait two months! Their customer service is appalling!
Below is an excerpt of an email conversation I had with Galaxy Perfume, which remains unanswered to this day. Obviously customers do not matter to them!
Please see attached email where you did, in fact, state the following:
"Your order will ship within the next 3 to 5 working days via Standard Post and should arrive in 5 to 7 working days after it is shipped."
It would be nice if you could be polite about this rather than stating "We never tell our customers..." as the attached email clearly states this.
Poor and unreliable Customer Service
Ordered Beautiful Perfume for Christmas for my wife on Nov 9th. . On Nov 21st was notified that it had been dispatched on Nov 15th an should be here by 20 working days. Today, Dec 9th still no delivery, but noticed on my bank statement. that full amount was refunded on 28th Nov. I tried the Melbourne number on the web page but given an empty promise of a return call. Happily I have had time to reorder elsewhere.
Don't use if you want your products to arrive
Purchased some perfume for my wife as a Mother's Day present. Today is 10 June so have been waiting over 6 weeks and still nothing. First off it took 20 days just to dispatch the perfume. They give the impression they in Victoria when they are overseas. Also you get slugged with an overseas credit card charge. I will never use again.
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