A Rocky Ride Of Communication
I can understand why people would have a bad experience with this company, it's seething with mistakes and bad customer service. Fortunately my products arrived safe and on time. The communication from Galaxy Perfume is appalling. After my initial order was sent through Galaxy Perfume sent me an email 2 weeks later to say it had been dispatched on the 1st Dec. Checking the tracking number provided with the email it clearly stated the package was picked up on 20th Nov and was in Singapore. I emailed them back to let them know the information the...y had was incorrect, and received a cold response back. Obviously this company has some basic internal and integrity issues, nobody really knows what's been sent or when it has been sent. In saying that my order arrived safe and on time and @ a very competitive price so I have to give a 7/10. If they could just figure out these internal communication problems and create other options for postage this would be a cracker company outsourced merchandise or not.
I have used this site three times so far. The first time items bought arrived in reasonable time and the price paid was very competitive. Second time took a little longer. However, the third time I bough an item as a gift it came 6 weeks after they said it would arrive. And only because I had to send them a Lost Parcel Claim Form to get the ball rolling. Use this site with caution. Items came from the US which was confusing as its suppose to be an Australian site.
I have used Galaxy perfume a few times. I live in Australia, and know to allow around 6 weeks for shipping. The goods arrive when I expect them and are what I ordered. Will continue to use Galaxy, the shipping rate is good, and as long as you order in advance of when you need the product, yo will be satisfied.
I am aware that this online seller has had bad reviews, alarm bells started ringing when I did not receive email confirmation of my order. However when I emailed customer series this omission was dealt with very promptly. I ordered Givenchy III which is not easy to get hold of, the order arrived promptly.
Prompt response to emails indentifying a problem which was then dealt with
The telephone number given on the website was never answered
Find out how Galaxy Perfume compares to other Beauty Product Retailers
Know better, choose better.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.