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Perfect customer service, fast delivery
Just purchased a bottle of fragrance from them despite all the bad reviews. Very glad I did it.
First of all, communication was perfect, they replied every email and answered every question, a huge thumbs up for Christina, who helped me every time.
Secondly, although it is not Aussie stock, which looks a little bit of dodgy, cuz it is a .au website, the delivery was super fast. Took only 6 days from US to AU and they also took care of the tax.
Thirdly, the perfume is definitely legit.
Here are some pics as proof. very trustworthy website with good price.
Very Happy. Australia
I had read so many negative reviews about this company and was a bit reluctant but I went ahead and placed an order. The information they sent me in an email was all correct. I couldn't be more happy with the perfume. It was perfect. Even arrived within the time frame they gave me. All good
Happy with the service from this Company in California.
I have dealt with Galaxy Perfume and I have also spoken to a representative of the company in California, and the reason was, as I will explain for people in Australia. They are an overseas company but operate all around the world and have an online AU company in Australia. All orders are shipped from America. If you contact them via a email, they in my case replied within days. I also received a phone call from America to sort out the problem I was having. If you are ordering you can expect a delay of up to 4/6wks as all the products have to g...o through customs in Australia. I hope this has helped people in Australia. The company has been operating for about 22yrs. As the operator explained there is always going to be negative blog when they have thousands of also satisfied customers. Just be aware it is an overseas company operating out of California. Jackie in Queensland.
Havent got it yet.
have not got the order yet but looking forward to receiving it in time for Christmas. Thanks for the collection.
Review collected in partnership with Galaxy Perfume
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A Rocky Ride Of Communication
I can understand why people would have a bad experience with this company, it's seething with mistakes and bad customer service. Fortunately my products arrived safe and on time. The communication from Galaxy Perfume is appalling. After my initial order was sent through Galaxy Perfume sent me an email 2 weeks later to say it had been dispatched on the 1st Dec. Checking the tracking number provided with the email it clearly stated the package was picked up on 20th Nov and was in Singapore. I emailed them back to let them know the information the...y had was incorrect, and received a cold response back. Obviously this company has some basic internal and integrity issues, nobody really knows what's been sent or when it has been sent. In saying that my order arrived safe and on time and @ a very competitive price so I have to give a 7/10. If they could just figure out these internal communication problems and create other options for postage this would be a cracker company outsourced merchandise or not.
I have used Galaxy perfume a few times. I live in Australia, and know to allow around 6 weeks for shipping. The goods arrive when I expect them and are what I ordered. Will continue to use Galaxy, the shipping rate is good, and as long as you order in advance of when you need the product, yo will be satisfied.
I am aware that this online seller has had bad reviews, alarm bells started ringing when I did not receive email confirmation of my order. However when I emailed customer series this omission was dealt with very promptly. I ordered Givenchy III which is not easy to get hold of, the order arrived promptly.
Prompt response to emails indentifying a problem which was then dealt with
The telephone number given on the website was never answered
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