Second time around, sadly not as good.
This was our second time around building with Gallery Living (have already reviewed the first build). When we decided to build again we went straight to Gallery Living based on the strength of our first build. We had [name removed] at the Aldinga display village as our sales consultant and she was outstanding. If I was reviewing her service it would be 5 stars. She had a good design eye, was efficient, communicated clearly and the initial stages went very smoothly. Unfortunately, once [name removed] left the process we found things a lot more f...rustrating. The council process went really quickly (thankfully) but it then took Gallery Living quite some time to start. The communication with both the office and site staff was very inconsistent and, at times, quite unacceptable. Once the build did finally get going, the actual build time wasn't too bad. However, having now been in the place for a year, we're finding the quality not nearly as good as our first build. Some examples of this include several walls noticeably not square, poorly hung doors and external cladding that is roughly finished in several spots. The site supervisor was obviously very good, but he just wasn't involved to the same extent (too busy) as the supervisor first time around was, which has no doubt had an impact on the final product. I sent detailed feedback at the end of our build, which the general manager did reply to (for which I am grateful). Sadly though, while we love the design and functionality of the Gallery Living brand, I don't think we would use them again, unless several aspects of the current experience were improved.
They've build the house well except few minor things that were not satisfactory but the footpath alone my block was destroyed ; cracked and pieces were missing where plumbing pipes were laid. When I asked to fix it, as the council demanded, Gallery living didn't want to hear about it. I've contacted them multiple times and sent pictures of the footpath that council build and the damage they caused, it was fairly obvious that Gallery Living was reluctant to do anything about it, even though I provided pictures if the missing piece of the path which was a hazard for pedestrians.
Questions & Answers
My husband and I are interested in building with GL but have noticed that the ‘finish’ of the display homes is lacking. We are wondering what people have experienced regarding the build, finish and durability of the gallery living home you’ve built - both short and long term.
To those who are now living in a gallery living home, how are you finding heating and cooling costs? Given the larger windows in these designs, do you find it costs more to air condition in summer and heat in winter? Any positives or negatives you could provide would be appreciate thanks.
We've only been in a short time plus we added solar when we did not have it before. All our windows are double glazed except some louvres so I hope it should be reasonably good.
Imhave only been in my home for 4 months. My windows are also double glazed, except the louvres. I have found the north facing windows keep my northern living areas lovely and warm in winter, compared to the south facing bedrooms/laundry/bathroom that a very cold in comparison. I ensure that the blinds are down by about 4.00pm to retain the heat. I have not had any permanent heating installed at the moment I have only been using a portable convector heater and my heating costs are low. With the arrival of spring I have found that there is already considerably less direct sun coming through the north facing windows but I am yet to experience a summer in my home.
I have found our house to be a lovely warm house in winter, we only had our heating on a minor amount throughout the long winter of 2016. Now that summer has arrived I'm finding the house to be warm in summer. If it's 25 outside it's 25 inside. This is great when it cools down at night, your house quickly cools down too, they don't retain the heat like brick homes. But there is no way you could go without air conditioning in the metro area.
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