Second time around, sadly not as good.
This was our second time around building with Gallery Living (have already reviewed the first build). When we decided to build again we went straight to Gallery Living based on the strength of our first build. We had [name removed] at the Aldinga display village as our sales consultant and she was outstanding. If I was reviewing her service it would be 5 stars. She had a good design eye, was efficient, communicated clearly and the initial stages went very smoothly. Unfortunately, once [name removed] left the process we found things a lot more f...rustrating. The council process went really quickly (thankfully) but it then took Gallery Living quite some time to start. The communication with both the office and site staff was very inconsistent and, at times, quite unacceptable. Once the build did finally get going, the actual build time wasn't too bad. However, having now been in the place for a year, we're finding the quality not nearly as good as our first build. Some examples of this include several walls noticeably not square, poorly hung doors and external cladding that is roughly finished in several spots. The site supervisor was obviously very good, but he just wasn't involved to the same extent (too busy) as the supervisor first time around was, which has no doubt had an impact on the final product. I sent detailed feedback at the end of our build, which the general manager did reply to (for which I am grateful). Sadly though, while we love the design and functionality of the Gallery Living brand, I don't think we would use them again, unless several aspects of the current experience were improved.
Just too many faults.
The GL designs are certainly what lured us in and we are happy with the main rooms which do offer fantastic views through the large spec windows & we appreciate the high ceilings and open plan. However the amount of things wrong & we've had to fix in just 6 years outweighs the positives. The main problem is the lack of quality. Everything is so cheaply made & yet it wasn't a cheap house compared to others so paying for an 'architecturally' designed home made the overall price too expensive for what we now have.
List of problems include, showe...
A little customer service would go a long way!!
We have just built with GL in early 2016. Unfortunately it was the most horrible stressful experience. The main problems we had with GL were 1. The horrible customer service, they treated us so badly it was disgraceful. Office staff would not return phone calls, rude and condescending emails, refusing to acknowledge errors in our build. 2. Everything in their office moves very slowly. Administration happens slowly, quotes come back slowly, their trades move slowly (the roofer took 3 weeks to complete our roof, our neighbours all had their roofs...put on in 2 days), we had torrential summer rains with no roof capping and all the electrical work inside had been done! 3. They have no conflict resolution skills! Our kitchen bench was put in wrong. It took 5 weeks of back and forward before we managed to get them to supply us with what was in our contract. It was 5 weeks of constant stress and was only resolved when we told them our only recourse left was to lodge a dispute with Consumer Business affairs. 4. They have the worst selections process and selection staff. Most of our problems came back to errors made by GL selection staff in our selections, for example letting us select a bathroom bench top in a matt finish, in a laminate that only comes in a high gloss finish. Things that trained selection staff should know. Then due to all the small errors that they made, we had to drop everything to run around town to fix their errors. This happened to us 4 times. All their errors created more phone calls, more paperwork and more running around for us. By the time our build was finished we were so frustrated, furious and stressed, they managed to suck all the excitement and joy out of building a new home for us. If you don't mind constant paperwork, emails, phone calls and constant stress dealing with their staff then you will get a lovely house out of GL The shining light at GL is [name removed]. She spent hours tweaking our house design to have all the features that we wanted. She was the reason we decided to build with GL and the only person at GL that went out of her way to try and help us to resolve the issues we were constantly having. She has fabulous out of the box ideas. Our site supervisor [name removed] was also very good, he always returned our phone calls but I felt his hands were tied by the GL managers as to what he could do to actually resolve our issues. Would we build with them again, never ever, nor would we recommend them to anyone.
We have made the difficult decision to remove our previous 5 star review, as we feel it no longer represents the company and building experience as a whole. The planning stage was definitely top notch, but once the build began, the service, quality and communication all went downhill considerably.
It's now the slowest build of four in the street, and also the poorest quality. However, the lack of communication from the site manager is the most disappointing part.
We will wait until the build is finished before we rewrite a proper review.
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They've build the house well except few minor things that were not satisfactory but the footpath alone my block was destroyed ; cracked and pieces were missing where plumbing pipes were laid. When I asked to fix it, as the council demanded, Gallery living didn't want to hear about it. I've contacted them multiple times and sent pictures of the footpath that council build and the damage they caused, it was fairly obvious that Gallery Living was reluctant to do anything about it, even though I provided pictures if the missing piece of the path which was a hazard for pedestrians.
Worst experience ever, Do not recommend
My husband and I bought a small land at Lightsview individually and our architect introduced us to build the house with Gallery Living. Once we signed the contract, the nightmare began……
- Contract signed on 6th August 2013 but construction just started in June 2014. They took almost a year to prepare our stuff. And of course, the construction hasn’t finished yet. So here are the processes we have been through…..
- After contract signed, we were offered a colour selection in September 2013. (Well, they did start doing on our project which ...
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Questions & Answers
My husband and I are interested in building with GL but have noticed that the ‘finish’ of the display homes is lacking. We are wondering what people have experienced regarding the build, finish and durability of the gallery living home you’ve built - both short and long term.
To those who are now living in a gallery living home, how are you finding heating and cooling costs? Given the larger windows in these designs, do you find it costs more to air condition in summer and heat in winter? Any positives or negatives you could provide would be appreciate thanks.
We've only been in a short time plus we added solar when we did not have it before. All our windows are double glazed except some louvres so I hope it should be reasonably good.
Imhave only been in my home for 4 months. My windows are also double glazed, except the louvres. I have found the north facing windows keep my northern living areas lovely and warm in winter, compared to the south facing bedrooms/laundry/bathroom that a very cold in comparison. I ensure that the blinds are down by about 4.00pm to retain the heat. I have not had any permanent heating installed at the moment I have only been using a portable convector heater and my heating costs are low. With the arrival of spring I have found that there is already considerably less direct sun coming through the north facing windows but I am yet to experience a summer in my home.
I have found our house to be a lovely warm house in winter, we only had our heating on a minor amount throughout the long winter of 2016. Now that summer has arrived I'm finding the house to be warm in summer. If it's 25 outside it's 25 inside. This is great when it cools down at night, your house quickly cools down too, they don't retain the heat like brick homes. But there is no way you could go without air conditioning in the metro area.
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