Love our new Gallery home :)
Overall our building experience with Gallery Living has been smooth and pleasant. Our sales rep Rebecca was terrific, very easy to discuss all aspects of the build, she helped us to customise our house design to suit our family. She was always very courteous and helpful. Our building supervisor Jeremy was also very easy to work with. He was super organised and efficient, on top of everything all the time. The only disappointment was an extra charge at the end for extra soil removal, which had been taken out of the provisional cost earlier in th...e process. Would have been much better to leave it in and not get a bill at the end. Lesson learned. That aside, we are very happy with our lovely new home. Workmanship is excellent, from the construction to painting and cabinetry. It’s open and spacious, with lots of natural light and room to move. I’m sure we will be very happy living in it. Can’t wait to move in.
Rebecca made the process easy.
Working with Rebecca Bird was simple and straightforward. She took the time to listen to our needs and help is with a design to suit them, the block, the view, and still deliver an efficient home. As first time home builders, Rebecca stepped us through the process and answered questions along the way. She kept us up to date with all that was happening with our plans. I'd definitely, and have, recommended Rebecca to friends who are looking to build.
A positive experience with a great result
Our build with Gallery Living was well managed from design to handover. Issues arose, naturally, but were dealt with expeditiously. We felt part of the process from beginning to end.
Second time around, sadly not as good.
This was our second time around building with Gallery Living (have already reviewed the first build). When we decided to build again we went straight to Gallery Living based on the strength of our first build. We had [name removed] at the Aldinga display village as our sales consultant and she was outstanding. If I was reviewing her service it would be 5 stars. She had a good design eye, was efficient, communicated clearly and the initial stages went very smoothly. Unfortunately, once [name removed] left the process we found things a lot more f...rustrating. The council process went really quickly (thankfully) but it then took Gallery Living quite some time to start. The communication with both the office and site staff was very inconsistent and, at times, quite unacceptable. Once the build did finally get going, the actual build time wasn't too bad. However, having now been in the place for a year, we're finding the quality not nearly as good as our first build. Some examples of this include several walls noticeably not square, poorly hung doors and external cladding that is roughly finished in several spots. The site supervisor was obviously very good, but he just wasn't involved to the same extent (too busy) as the supervisor first time around was, which has no doubt had an impact on the final product. I sent detailed feedback at the end of our build, which the general manager did reply to (for which I am grateful). Sadly though, while we love the design and functionality of the Gallery Living brand, I don't think we would use them again, unless several aspects of the current experience were improved.
Our first contact with Gallery Living was to view their PICASSO 235 design at Aldinga Beach, and immediately liked what we saw. From our first meeting with Sales Manager, Russell Slater, we knew that this was the house we wanted built for us. Russell was extremely helpful assisting us with our many alterations and additions to the basic design. Once all the plans had been council approved GL quickly got on to the building of the house. We were told the average build time was 24 weeks and that is how it turned out. Site Manager, Zenon, was the p...erfect man in this regard. He kept us fully informed by way of weekly updates and photo's of the progress achieved. We found him to be a man of his word, and his attention to the details of the workmanship to be exemplary. We have now lived in the house for over 2 months and we are extremely happy with the quality of the building and end product. Accordingly, we rate Gallery Living highly.
Just too many faults.
The GL designs are certainly what lured us in and we are happy with the main rooms which do offer fantastic views through the large spec windows & we appreciate the high ceilings and open plan. However the amount of things wrong & we've had to fix in just 6 years outweighs the positives. The main problem is the lack of quality. Everything is so cheaply made & yet it wasn't a cheap house compared to others so paying for an 'architecturally' designed home made the overall price too expensive for what we now have.
List of problems include, showe...
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A little customer service would go a long way!!
We have just built with GL in early 2016. Unfortunately it was the most horrible stressful experience. The main problems we had with GL were 1. The horrible customer service, they treated us so badly it was disgraceful. Office staff would not return phone calls, rude and condescending emails, refusing to acknowledge errors in our build. 2. Everything in their office moves very slowly. Administration happens slowly, quotes come back slowly, their trades move slowly (the roofer took 3 weeks to complete our roof, our neighbours all had their roofs...put on in 2 days), we had torrential summer rains with no roof capping and all the electrical work inside had been done! 3. They have no conflict resolution skills! Our kitchen bench was put in wrong. It took 5 weeks of back and forward before we managed to get them to supply us with what was in our contract. It was 5 weeks of constant stress and was only resolved when we told them our only recourse left was to lodge a dispute with Consumer Business affairs. 4. They have the worst selections process and selection staff. Most of our problems came back to errors made by GL selection staff in our selections, for example letting us select a bathroom bench top in a matt finish, in a laminate that only comes in a high gloss finish. Things that trained selection staff should know. Then due to all the small errors that they made, we had to drop everything to run around town to fix their errors. This happened to us 4 times. All their errors created more phone calls, more paperwork and more running around for us. By the time our build was finished we were so frustrated, furious and stressed, they managed to suck all the excitement and joy out of building a new home for us. If you don't mind constant paperwork, emails, phone calls and constant stress dealing with their staff then you will get a lovely house out of GL The shining light at GL is [name removed]. She spent hours tweaking our house design to have all the features that we wanted. She was the reason we decided to build with GL and the only person at GL that went out of her way to try and help us to resolve the issues we were constantly having. She has fabulous out of the box ideas. Our site supervisor [name removed] was also very good, he always returned our phone calls but I felt his hands were tied by the GL managers as to what he could do to actually resolve our issues. Would we build with them again, never ever, nor would we recommend them to anyone.
We have made the difficult decision to remove our previous 5 star review, as we feel it no longer represents the company and building experience as a whole. The planning stage was definitely top notch, but once the build began, the service, quality and communication all went downhill considerably.
It's now the slowest build of four in the street, and also the poorest quality. However, the lack of communication from the site manager is the most disappointing part.
We will wait until the build is finished before we rewrite a proper review.
They've build the house well except few minor things that were not satisfactory but the footpath alone my block was destroyed ; cracked and pieces were missing where plumbing pipes were laid. When I asked to fix it, as the council demanded, Gallery living didn't want to hear about it. I've contacted them multiple times and sent pictures of the footpath that council build and the damage they caused, it was fairly obvious that Gallery Living was reluctant to do anything about it, even though I provided pictures if the missing piece of the path which was a hazard for pedestrians.
Worst experience ever, Do not recommend
My husband and I bought a small land at Lightsview individually and our architect introduced us to build the house with Gallery Living. Once we signed the contract, the nightmare began……
- Contract signed on 6th August 2013 but construction just started in June 2014. They took almost a year to prepare our stuff. And of course, the construction hasn’t finished yet. So here are the processes we have been through…..
- After contract signed, we were offered a colour selection in September 2013. (Well, they did start doing on our project which ...
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Gallery Living were chosen on the basis of the Picasso floor plan. Unlike most other plans, the Picasso allowed for a long thin house. My house had a long gestation period which was entirely my fault for spending too much time researching all the options. Interestingly after looking at all kinds of variations, materials, design details etc in most circumstances those of the GL team were the ones I chose as they proved to have done their research well.
I am pleased with the house. Its layout works well and its visually quite striking. One asp...ect I'm particularly pleased with is the passive floor heating. I have a polished concrete floor in the large open plan area. The house is north facing on a large 10 acre plot. Currently there is not external shading (although a large deck and pagoda are planned) and no internal blinds. The plan was that in winter, fall and spring the lower sun would come through the large windows and heat the slab and as the temperature cools release the slab's retained heat. It works very very well and is like having free heating. In summer the high north sun is blocked by the roof overhangs (which do not look large enough to succeed) and stop the sun from entering the building. It works well. To get the perfect mistake free house I think one has to go through the process a number of times. I'm pleased with GL although obviously there are negatives. Many, or in deed most of the drawbacks are no doubt uniform across the entire building services industry. The selections process is truly ridiculous and appears more concerned with irrelevant 'pretty things' that any sensible person can predict rather than being shown issues with the build / spec process that you may have ignored or simply not thought of. The build time, although within the standard contract specs, seemed quite long or rather there appeared to be a lot of no show days where the site was dead. I can't remember the build time but I do remember thinking if contractors turned up 5 days a week stage after stage then the house would have been completed in under 3 months (excl planning application). Contractors make their money by getting things done quickly and this shows in some of the construction and mistakes were made - again this is not just GL but is probably applicable to all builders. On the up side, most mistakes were rectified prior to moving in or within a couple of months. Back up service from GL and its contractors (particularly A&L Windows) has been very good. This was quite a surprise as once the final stage payment is made you as a client have no clout. Aside from the Picasso design, GL's other star is Russell Slater. A patient man with product, build and construction knowledge above and beyond his sales role. I set out to build a bright, light and modern family home in a beautiful landscape and GL allowed me to achieve this goal within the time and budget specified - what else can one ask for?
Ev and Grae
Waiting for our home to sell,we were getting anxious as we had found the home we wished to build, it was with the help of [name removed] that we chose the Picasso 235 modified by Gallery Living. After looking for months at display homes we kept going back to Gallery Living Display,s. Construction started just before Christmas, what a great present. The open plan living, the Northerly aspect, the different building materials all assisted in our decision. All the tradesmen were easy to relate too, polite and very efficient.The on site supervisor...was exceptional, keeping us up to date, pointing out things we hadn't noticed, and allowing outside tradesman to complete their work. All the tradesman that worked on our house complemented us on the design.Loads of people told us it was very stressful building a house, we didn't think so.Moved the garage onto the house so we could have internal access, added an extra metre in width to living areas. The building process was a smooth transition, as was hand over with [name removed]. Would recommend Gallery Living to any one.Extremely happy with our choice and the finished product. The skillion roof, energy efficient, the design and the facade that they came up with by moving the garage onto the house.
We were instantly impressed by the Gallery Living Picasso display home. Without being an overly large house, it gave us that big spacious feeling, particularly in the combined living area with its soaring ceiling that fills the heart of the home with light.
We have now lived in our Picasso for about 6 weeks and we are loving it. Since moving in we have come across a few minor faults, most of which have already been rectified, and we are confident that all will be completed in the very near future.
A builder is only as good as the people invol...
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My Journey with Gallery Living was an Easy Experiance!
I built the Dali Villa design from Gallery Living range. My journey with Gallery Living was an easy experiance from the first contact with Rhonda Lacey in the planning stage. My investment plan was to construct a dwelling that was in the affordable price range and would suit the current real estate market conditions. The builders contract and documentation during the construction period was a painless exercise which most clients don't experiance when building their own home or investment property. Even the handover was painless with Jim Gro...pe defaults were minor which were made right prior to the final settlement cheque being paid. Look forward on working on the next project with the Gallery Living team when I am financially ready to sign another builders contract. Easy, painless and affordable investment home.
Questions & Answers
My husband and I are interested in building with GL but have noticed that the ‘finish’ of the display homes is lacking. We are wondering what people have experienced regarding the build, finish and durability of the gallery living home you’ve built - both short and long term.
To those who are now living in a gallery living home, how are you finding heating and cooling costs? Given the larger windows in these designs, do you find it costs more to air condition in summer and heat in winter? Any positives or negatives you could provide would be appreciate thanks.
We've only been in a short time plus we added solar when we did not have it before. All our windows are double glazed except some louvres so I hope it should be reasonably good.
Imhave only been in my home for 4 months. My windows are also double glazed, except the louvres. I have found the north facing windows keep my northern living areas lovely and warm in winter, compared to the south facing bedrooms/laundry/bathroom that a very cold in comparison. I ensure that the blinds are down by about 4.00pm to retain the heat. I have not had any permanent heating installed at the moment I have only been using a portable convector heater and my heating costs are low. With the arrival of spring I have found that there is already considerably less direct sun coming through the north facing windows but I am yet to experience a summer in my home.
I have found our house to be a lovely warm house in winter, we only had our heating on a minor amount throughout the long winter of 2016. Now that summer has arrived I'm finding the house to be warm in summer. If it's 25 outside it's 25 inside. This is great when it cools down at night, your house quickly cools down too, they don't retain the heat like brick homes. But there is no way you could go without air conditioning in the metro area.
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