A pleasure to do business with. Fantastic (and patient) response on the part of Paradise Games following a mistake on my part (in the ordering process). Resolution timely, extremely helpful and professional.
Excellent service and follow up
After having being let down by another online site ordering a Dal Rossi Backgammon set which they claimed to have in stock.. processed my order and only afterwards notified me they did not have it in stock
I researched the various online stores.. was a bit anxious reading some of the prior reviews about Games Paradise- but can only say their customer service and follow through was excellent
From my initial contact with a casual at the Wahroonga store.. to his follow through with a store manager Brett.. who relayed my exact needs to the online site.. which was then followed through with a return call from Brett as well as the online communication to the actual delivery less than 24 hours later
Thank you so much Games Paradise - I know who to recommend when anyone else needs excellent customer service like this
Satisfied and relieved
I was looking for some games to purchase and games paradise was the first site that I looked at. I ordered 3 games: Articulate, Pick Your Poison and The Voting Game. I placed the order on Saturday night, 05/01, and received them today, Wednesday, 09/01. After I placed the order, I thought to check reviews and was nervous to see all the 1 star ratings and articles that it was a scam site. However, given that the reviews were years ago and the store is apparently under new management, I (reluctantly and very anxiously) decided to give them a chance. Well, they arrived! Safely and securely packaged, all brand new and with aus post tracking. The order was dispatched first thing Monday morning and arrived Wednesday morning, NSW to QLD. I'm very relieved and happy with the whole process, so will definitely order again in the future (perhaps still slightly apprehensively but just to be sure). I couldn't fault a single thing. Thank you.
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