- DriveSmart 51 LMT-S
Navigation and customer service is very disappointing
I recently attempted to update my Garmin GPS and immediately after updating, it no longer worked. The unit stated ‘Corrupted files’, contact Garmin. I contacted Garmin and they offered me a refurbished unit at a cost of $156. The unit I originally bought had no technical issue of any kind until it was updated with new files. Only after rejecting their offer to sell me another unit did they suggest I could request an engineering escalation to possibly reinstall the files. You might think this is good customer service but they didn’t offer me thi...s until I complained about paying money for a 2nd hand unit when it wasn’t the unit but the files I updated with that was the problem. I shouldn’t have to pay any money for a problem that occurred by using their app to update my unit. I paid over $400 to buy it originally. They then offered me the same replacement solution at $65. What? No steak knives? I rejected that offer too. I don’t want another one of these units and I don’t like dodgy business motives. They wanted me to give them my unit back in exchange for a refurbished one; I guess so they can do the same with the next person who receives a dodgy update. Probably very easy to put the files back that the update ruined. Regarding navigation? Garmin road navigation is the worst I’ve ever experienced. My very first use of this unit took me to a dead end road only two streets away from my house (I live only 10-15km from the CBD!). Like other people have mentioned, the navigation is most often terribly inaccurate and inconvenient. Longer than necessary routes are regularly what is presented when plugging in an address. I’m always needing to ignore the Garmin and use my phone (google) to avoid going the long way. Also, whenever I leave the city and go to rural places it will direct me to unsealed roads when I have specifically plugged in to avoid unsealed roads. I like the voice control (hands free) aspect and I think it works reasonably well. The camera is ofcourse helpful incase you have an accident but I never have. I honestly think Garmin might be scamming people with this update corrupted files situation. The unit I have, although terrible with navigation did not have a malfunction until I updated it on the Garmin app. My advice for anyone is to avoid Garmin, mostly because of the poor navigation but also because of terrible customer service. They don’t communicate with you in any specific way relating to the issue you have. They simply tell you that there is a problem with the unit and they can provide a solution that involves giving them back the unit you have to replace it with another refurbished one at a cost to you. The corrupted files from the update were the problem for me so really I should just need to have the right files put on the unit. I have chosen to tell Garmin what I think and look forward to buying a very simple (much cheaper) non-Garmin unit. Accurate navigation is everything. Customer service comes in next. They fail with both of these in my opinion.
Purchased in October 2018 for $420.00.
Cant find home
I have lived at my current address for 13 years.When I enter my address,it replies that it cant be found.After 13 years and many map updates,It still cant find me.
Purchased in July 2019 at Canadian Tire for $300.00.
Terrible user features
Cannot remove direction banner, speed camera alert shrinks before reaching the camera. Cannot turn off school alerts or any of the other alerts, despite there being a setting to do so. FPS rate on camera gives jittery playback. Wish i had reviewed it before i bought it. I live near a school,and so does my girlfriend, so the school alerts go off, non stop even in the driveways.
Purchased in March 2020 for $495.00.
Absolutely the worst
I've has this unit for a few years now and tested it all around Australia, and I have come to hate the thing. It seems hellbent on finding the worst route anywhere. It takes you on C roads when there are B roads, and B roads when there are A roads. It can't find the fastest or the shortest route unless there is only one road between you and the destination, and even then you can never be sure. It might take you on a side jaunt somewhere. And when you detour off the set route while driving it gets hopelessly confused, tells you you to go back wh...en it would be better to keep going or tells you keep going when it would be better to go back. Often when you enter a destination it will give you options in the USA or Africa, just annoying. It never seems to update. It still has roads from many years ago that no longer exist, especially the Pacific Motorway up and down the east coast. It thinks every truck stop has fuel when it is only a layby. Sometimes you can't see the purple route because it's off the screen or obscured by blue restaurant signs. The voice command is useless. The worst is that Garmin refuse to take feedback on all the issues, so it never gets any better.
Purchased in December 2015 for $350.00.
Piece of Junk
Having used a Nuvi 760 for the last 10 years I decided to treat myself with a new GPS and boy did I make a mistake. The 760 had a very user friendly interface and you could make it do nearly anything but make a cup of tea. My new Drive Smart 51 is the most complicated piece of junk. Instead of keeping the interface simple Garmin have gone for a new user unfriendly smart phone type system. They have changed the simple words such "Routes" to "Trip planner", "Favourites" has become "Saved". Even though I loaded all my favourites with their own dis...tinctive symbol so I could easily identify them on my maps they show up as a brown flag. The 760 had the facility to change the properties of my Favourites but the new GPS doesn't. When planning a Route, I can only use 29 way points whereas my 760 was 50. One plus is that I can save more favourites (1000) and more than 10 Routes. Garmin should go back to making quality GPS's and not try to emulate a mobile phone. Leave that to Apple and Samsung.
Purchased in September 2019 for $279.00.
Unable to load pois, for campsites, giving it untill next , if it cant be sorted then its on ebay
Can not load pois, have tried every way to do it poi loaders club loaders file transfer you name it I have tried. Unfortunately garmin accept no responsibility. It mostly crashes on no usb connection, yet have tried all sub modes in catorgaries
Purchased in June 2019 at JB Hifi Home for $239.00.
Very good except it keeps rebooting continuously at startup & sometimes when driving.
I discovered if you disconnect the vehicle power after use & then when needed start Garmin on it's internal battery by pressing the back power button & then connect vehicle power to the Garmin it works fine & does not continually reboot itself.
Purchased in February 2019 at eBay.
Overall the product is very good but I do have some issues or corrections (which I will also raise with Garmin), after a 3000km trip in country and outback areas.
*A caravan park I was looking for was not listed.
*Petrol pump icon is used for Truck Stops and Rest areas where there is NO petrol. If you search for the nearest petrol it will also list these places as the nearest location.
*Entrance to a caravan park 500m in the wrong place which you could miss subsequently forcing a u turn on a busy road.
*Plotted a 229km route in the outback when the shortest distance was 129km.
Otherwise it worked well everywhere on my trip.
Purchased in April 2017 at Johnny Appleseed GPS Online store for $600.00.
Great reliable unit. But just tell yourself - it is only a GPS
Of the three series: Drive, DriverSmart,and DriverAssist, this one strikes the right balance of feature and cost. The default behaviours are mostly sensible and adequate. The device has updated technologies to match today's life style and offers solid essential features.
Mature approach to core features
OTA update via WiFi a huge improvement over USB (so you can ditch the Garmin Express software)
Stable software and durable build (e.g. using mini-USB instead of micro USB)
TripAdvisor and Foursquare features are .... well ..... usable
So good we bought 2
Mapping has proven accurate thus far (albeit with limited use). We have both the 6" and 7" models as the windscreen is further away in one car and they replace a Navman S80 that is going to the 3rd vehicle and a Tom Tom GO 720 that got drowned.
The navigation menus are somewhat easier to use than either of those, the turn by turn function is handy and the large displays make reading at a glance easy.
The mounts look solid (especially compared to the Tom Tom) and seem to hold better even in hot weather.
- DriveSmart 61 LMT-S
Reliable Garmin model but read carefully extra features
As all my previous Garmin models this one is the same. Simple presentation and reading on screen, no problems with GPS signal even on rainy days, faster response compared to my old model and maps as good as all Garmin maps. The touch screen is the same old mat low sensitivity screen you have to press it more than even a cheapest mobile phone. Then again it is not used as often as mobile (to touch) so it is not a big deal.
This model is definitely better featured than the basic models. It has so many features I was impressed. It can even sugges...
Overall, pretty good, but POI data inaccurate
Maps are fine, although they cannot be completely up to date every time there’s an update.
Easy to install, bought a reversing camera to go with it, which is pretty useful. However the warning message at the bottom of the screen obscures the view of my tow ball which is handy when connecting a trailer. The warning should be at the top of the screen out of the way.
Much of the POI data is wrong. Schools showing up that were closed down many years ago. Petrol stations listed at private home addresses, in newsagents, rest areas, and places where there are no petrol stations. Railroad crossings show up even though the railway was dismantled and no longer operational.
Quality of sound when using Bluetooth phone connection is mediocre.
- DriveSmart 61 LMT-S
Recently took my Kia Sportage in for service & asked for my Satnav maps to be updated (I was told that I would get 3 years of free map updates, when I bought the car). I was informed that Kia has changed suppliers of the satnav & that It would cost me just under $300 to have my unit updated! I thought that for under $300 I could get a stand alone Satnav with lifetime map updates, so I did my usual research & decided to buy the Garmin Drivesmart 61 LMT-S.
I have had Garmin Satnavs in the past, so knew that the quality & reliability is good &...that map updates are easily downloaded & installed. The satellite tracking sensitivity seems good, only loosing tracking in tunnels & underground car parks. I bought a Garmin Dash top friction mount as I hate suction mounts, which consistently fall off the windscreen. The friction mount is very stable & can be simply lifted off the dashboard when not needed. The latest software & maps are easy to download & install from the Garmin website, using my laptop. I really like the voice operation, although the unit is easily confused, if the radio is playing or other people are talking while you try to 'talk' to the satnav. It is much 'safer' to talk to the satnav, than trying to look at & touch the menu buttons on the screen, while driving. Map accuracy is as about average, but they are all out of date when you install them. Guidance suffers from the usual satnav problems, occasionally getting 'lost' or taking circuitous routes. These hiccups are, unfortunately, common to all satnavs & can be very frustrating. When this happens, it is useful to have Google Maps on your mobile phone, as a backup. The reason that I don't use Google Maps as my primary Satnav, is that in my experience it suffers from 'lag' & the guidance can be up to 50 metres behind your actual position. Of course, this means that it is easy to miss turns etc. very dangerous indeed. I would reccommend this unit, if you are looking for a satnav at a reasonable price.
Garmin excellence again
Also fitted to Range Rover. Excellent for long trip planning due to large number of waypoints that can be stored. LR unit only stores 5 waypoints. Maps great but off road coverage is poor to hopeless.
Voice command is average. Overall though is great GPS and is my fourth Garmin unit. I think off-road maps can be purchased from Garmin.
Garmin DriveSmart 51 LMT is unreliable garbage.
Garmin express program
This program is essential for updating software and maps. It is garbage. Its servers are slow and small updates take over 1 hour to download. It fails to recognize the connected gps and fails to know when the gps software is updated. The update software fails and constantly loops (without telling the user there's a problem).
It will not turn on
The screen goes black and won’t turn on. It may be linked to the terrible batteries Garmin use that don’t last 60 seconds without a power source. It’s so unintuitive that it won’...
Purchased in May 2016 for $300.00.
Questions & Answers
My Garmin 51, doesn’t display the speed limit all the time only when I go over 60km is there any way to have the speed limit permanently on all the time. My old one used to be on all the time.
Can l update maps on a Garmin drive 61LMT-S GPS with out a computer thanks
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|Category||GPS Navigation Systems||GPS Navigation Systems|
|Features||Free Map Updates, MicroSD Slot and Voice Control|
|Battery Life||1 hours|
|Dimensions||140 x 84 x 18 mm|
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