- DriveSmart 51 LMT-S
Navigation and customer service is very disappointing
I recently attempted to update my Garmin GPS and immediately after updating, it no longer worked. The unit stated ‘Corrupted files’, contact Garmin. I contacted Garmin and they offered me a refurbished unit at a cost of $156. The unit I originally bought had no technical issue of any kind until it was updated with new files. Only after rejecting their offer to sell me another unit did they suggest I could request an engineering escalation to possibly reinstall the files. You might think this is good customer service but they didn’t offer me thi...s until I complained about paying money for a 2nd hand unit when it wasn’t the unit but the files I updated with that was the problem. I shouldn’t have to pay any money for a problem that occurred by using their app to update my unit. I paid over $400 to buy it originally. They then offered me the same replacement solution at $65. What? No steak knives? I rejected that offer too. I don’t want another one of these units and I don’t like dodgy business motives. They wanted me to give them my unit back in exchange for a refurbished one; I guess so they can do the same with the next person who receives a dodgy update. Probably very easy to put the files back that the update ruined. Regarding navigation? Garmin road navigation is the worst I’ve ever experienced. My very first use of this unit took me to a dead end road only two streets away from my house (I live only 10-15km from the CBD!). Like other people have mentioned, the navigation is most often terribly inaccurate and inconvenient. Longer than necessary routes are regularly what is presented when plugging in an address. I’m always needing to ignore the Garmin and use my phone (google) to avoid going the long way. Also, whenever I leave the city and go to rural places it will direct me to unsealed roads when I have specifically plugged in to avoid unsealed roads. I like the voice control (hands free) aspect and I think it works reasonably well. The camera is ofcourse helpful incase you have an accident but I never have. I honestly think Garmin might be scamming people with this update corrupted files situation. The unit I have, although terrible with navigation did not have a malfunction until I updated it on the Garmin app. My advice for anyone is to avoid Garmin, mostly because of the poor navigation but also because of terrible customer service. They don’t communicate with you in any specific way relating to the issue you have. They simply tell you that there is a problem with the unit and they can provide a solution that involves giving them back the unit you have to replace it with another refurbished one at a cost to you. The corrupted files from the update were the problem for me so really I should just need to have the right files put on the unit. I have chosen to tell Garmin what I think and look forward to buying a very simple (much cheaper) non-Garmin unit. Accurate navigation is everything. Customer service comes in next. They fail with both of these in my opinion.
Purchased in October 2018 for $420.00.
Have been using this unit for just over a year now, Being an older person I found it easy to use & set up, it is clear & easy to read and the maps I have been using in Sth Australia have been good. I hard wired it into my BMW so it comes on as soon as you start the car so no stuffing around, recently it reminded me to update the unit with FREE maps, I was a bit worried to try this as I have read other stories where people have up dated their GPS only to lose what they had & had all sorts of problems, I have to admit it took me a couple of attem...ps to get it right LOL, but once done worked great. I would buy this 5" unit again & recommend it to all. Purchased from Harvey Norman for $208-00. Downside..The battery does not last long once disconnected from vehicle, so would be little use for using it for walks.
Purchased in May 2019 at Harvey Norman for $208.00.
Cant find home
I have lived at my current address for 13 years.When I enter my address,it replies that it cant be found.After 13 years and many map updates,It still cant find me.
Purchased in July 2019 at Canadian Tire for $300.00.
Terrible user features
Cannot remove direction banner, speed camera alert shrinks before reaching the camera. Cannot turn off school alerts or any of the other alerts, despite there being a setting to do so. FPS rate on camera gives jittery playback. Wish i had reviewed it before i bought it. I live near a school,and so does my girlfriend, so the school alerts go off, non stop even in the driveways.
Purchased in March 2020 for $495.00.
Absolutely the worst
I've has this unit for a few years now and tested it all around Australia, and I have come to hate the thing. It seems hellbent on finding the worst route anywhere. It takes you on C roads when there are B roads, and B roads when there are A roads. It can't find the fastest or the shortest route unless there is only one road between you and the destination, and even then you can never be sure. It might take you on a side jaunt somewhere. And when you detour off the set route while driving it gets hopelessly confused, tells you you to go back wh...en it would be better to keep going or tells you keep going when it would be better to go back. Often when you enter a destination it will give you options in the USA or Africa, just annoying. It never seems to update. It still has roads from many years ago that no longer exist, especially the Pacific Motorway up and down the east coast. It thinks every truck stop has fuel when it is only a layby. Sometimes you can't see the purple route because it's off the screen or obscured by blue restaurant signs. The voice command is useless. The worst is that Garmin refuse to take feedback on all the issues, so it never gets any better.
Purchased in December 2015 for $350.00.
Piece of Junk
Having used a Nuvi 760 for the last 10 years I decided to treat myself with a new GPS and boy did I make a mistake. The 760 had a very user friendly interface and you could make it do nearly anything but make a cup of tea. My new Drive Smart 51 is the most complicated piece of junk. Instead of keeping the interface simple Garmin have gone for a new user unfriendly smart phone type system. They have changed the simple words such "Routes" to "Trip planner", "Favourites" has become "Saved". Even though I loaded all my favourites with their own dis...tinctive symbol so I could easily identify them on my maps they show up as a brown flag. The 760 had the facility to change the properties of my Favourites but the new GPS doesn't. When planning a Route, I can only use 29 way points whereas my 760 was 50. One plus is that I can save more favourites (1000) and more than 10 Routes. Garmin should go back to making quality GPS's and not try to emulate a mobile phone. Leave that to Apple and Samsung.
Purchased in September 2019 for $279.00.
Unable to load pois, for campsites, giving it untill next , if it cant be sorted then its on ebay
Can not load pois, have tried every way to do it poi loaders club loaders file transfer you name it I have tried. Unfortunately garmin accept no responsibility. It mostly crashes on no usb connection, yet have tried all sub modes in catorgaries
Purchased in June 2019 at JB Hifi Home for $239.00.
Great GPS especially for overseas
I’ve been using Garmin GPSes since 2008 and have used them here in Perth as well as across the US, Canada and the UK. Each time the unit has unerringly guided me to my destination. With my current DriveSmart 61, I am using it in Los Angeles to guide me around the maze of streets and interstate highways. I especially like the lane guidance feature here in LA as some highways are 7 or more lanes wide and you have to be in a specific (sometimes the middle) lane to exit. The unit shows the lane you have to be in and also speaks it i.e. “Be in the l...eft four lanes”. Great when you are driving in peak hour on an 8 lane highway and need to know NOW which lane is your exit. I wouldn’t even attempt to drive in the US without this device navigating for me. The interface is intuitive, with only two selections from the main screen “Where To” and “Show Map”. The voice is clear and understandable, although pronunciation can occasionally be weird. I tried the voice commands initially but found them too troublesome to use and just use the touch interface. Unlike other reviewers, I find the touch screen quite responsive. I’ve had no issues searching for petrol stations or locations by name, it has found them every time. I like the free Lifetime Maps and wireless updating, although previously I have used the Garmin Express app without any issues. The only criticism about maps is you have to purchase overseas maps and they are tied to only one GPS, you cannot move them to another GPS, they just don’t appear. I purchased the lower 49 US States map and installed it on a micro SD card for about A$89. You cannot update these purchased maps, they must be re-purchased again if you want to update them. To me this isn’t an issue as I only travel every couple of years and the roads don’t change much where I drive. The screen can be a little too reflective at times, according to the time of day and this can be distracting when trying to navigate, but I’ve since got used to it. Battery life is fair, only lasting about an hour unplugged and slowly gets worse over time, but as I hardly ever use it out of the car, this is not an issue for me. Overall, a very useful device, especially overseas where I don’t have data on my phone making Google Maps useless. The Garmin is a life-saver in this instance. Highly recommended
Purchased in November 2018 at Johnny Appleseed GPS Online store for $329.00.
Never get Lost Again
Best thing I have ever bought for the car. No more getting lost or searching thru maps and taking the wrong road. Easy to set up. With lifetime free maps. Comes with built in dash cam as well. Sooooo easy to use. Paid $170 on Ebay. Brand new unit. included free Garmin high speed multi charger. All with 12 months replacement warranty
A great GPS for the price.
We have a 2008 Lexus RX 350 and the maps can’t be updated at this time. We have had 2 previous Garmin in the past and liked their ease of use and the lifetime maps update. So we wanted something familiar. When you’re in your 40’s (late 40’s) a 7 inch screen is a plus. This is primarily why we bought it. It looks, feels and works like a Garmin. I’m not tech savvy and read the reviews that voice activation is a little clunky. We have saved all our searches/addresses and we find using the voice activation great. I have managed to pair my phone and...that also works. If you want a tech write up, I’m sorry I’m not your reviewer. But as someone who is a little tech challenged (That’s why we have teenagers!) I have found the Garmin to do what it’s supposed to do. Large screen, easy to use, more features than I’ll ever (or know how to) use.
This is great
Bought this to take on holiday in our hire car and now we have put it in my husbands car and so far it has been amazing, better than the in built navigation system in my car.
Very impressed so far and would buy another of this brand if we ever needed one.
Great for the price.
Great GPS with lots of extras. Speed check ... free lifetime maps ... easy to understand voices ... The interface is pleasant to look at ... It shows places to eat ... where to buy fuel ... so many extras to mention. The detailed maps are easy to follow. I paid under $200. Great value for money.
Garmin DriveSmart 51 LMT is unreliable garbage.
Garmin express program
This program is essential for updating software and maps. It is garbage. Its servers are slow and small updates take over 1 hour to download. It fails to recognize the connected gps and fails to know when the gps software is updated. The update software fails and constantly loops (without telling the user there's a problem).
It will not turn on
The screen goes black and won’t turn on. It may be linked to the terrible batteries Garmin use that don’t last 60 seconds without a power source. It’s so unintuitive that it won’...
Purchased in May 2016 for $300.00.
- DriveSmart 51 LMT-S
Overrated and overstated with many hidden shortfalls.
Bought this to use overseas as it has Voice Command which is a critical feature for driving in Europe. It can also accommodate extra maps by way of a micro SD card, so I bought the Garmin City Navigator Europe NT Full Coverage 010-10680-50 maps for the outrageous price of $139.00 to work with this GPS whilst driving in Europe. To my horror I discovered that the Voice Command feature does not work on any maps but with what was originally loaded onto this GPS. For example, when trying to use it for France, it says this feature (Voice Command) is ...not available in British English. It was the same for the UK and ALL other European countries. Over and above, the maps were horribly outdated. Although Garmin stated the European map I bought was 2018 and current, it could not locate an address in Spain which was in existence for 12 years plus. In fact, it could not locate the entire village. Yet Google Maps found the address in seconds. This GPS does not come with a mains charger - it is an extra and from full charge, you'll be lucky to see 20 minutes until dead flat albeit Garmin claim 30 minutes which in itself is ludicrous. If you want to enter an address while in your hotel room for example, unless you have a wall charger, forget it. The Garmin DriveSmart 51 LMT-S is overrated and overstated and we are clearly being mislead by Garmin. Avoid at all costs - especially if considering this item for overseas travel. Rather hire a car with a GPS.
A really great product
I purchased this unit for my wife's Range Rover after being lead on a 15klm. trip around the outskirts of Bundaberg instead of 4klms through the center of town by the inbuilt unit.This isn't the first time that this has happened. My wife who is technology challenged fitted the unit and programed it, while I was away for a week, it's that easy, her own words. She has been for several fact finding trips with this unit, she couldn't be happier it does everything she has asked of it, I am looking forward to using it myself.
Questions & Answers
My Garmin 51, doesn’t display the speed limit all the time only when I go over 60km is there any way to have the speed limit permanently on all the time. My old one used to be on all the time.
Can l update maps on a Garmin drive 61LMT-S GPS with out a computer thanks
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|Category||GPS Navigation Systems||GPS Navigation Systems|
|Features||Free Map Updates, MicroSD Slot and Voice Control|
|Battery Life||1 hours|
|Dimensions||140 x 84 x 18 mm|
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