Garmin Lily Smartwatch. Not what I'd hoped for.
I bought this watch in March 2021 after doing quite a lot of research on women’s smartwatches. I thought it was going to be the perfect watch for me. It wasn’t big and clunky and had all the features I was looking for. Unfortunately, I became dissatisfied because of a number of issues that arose with the watch. These included, but weren't limited to:
• On two occasions the watch set off a very loud alarm in the middle of the night that was audible on my iphone, once at 4:15am, then again another time at 2am. My phone showed the Garmin Connect ...app with the message “phone found using Lily”. On neither of these occasions had I set an alarm. • The heart rate alert function had some days when it worked, then the very next day, doing exactly the same activity, it didn’t. • Over two months, sleep data was missing for five whole nights. • I had many attempts to sync the quick add hydration feature on my watch with the app, but it didn’t sync. However, the thing that I was most disappointed about was the lack of customer service from Garmin. A different person responded to my emails each time, often asking questions that I’d already answered. Sometimes they didn’t even seem to understand the issue, even though I’d attached detailed photos of both the phone and their app demonstrating the problem. After two months and 14 emails backwards & forwards, and because I could not get any sensible responses from Garmin Product Support, I returned the watch to the retailer and received a full refund. Thank goodness I hadn’t purchased it online. I had previously considered Garmin to be a reliable brand, but with such appalling product support, I no longer think so.
Purchased in March 2021 for $400.
|Category||Smart Watches / Fitness Trackers|
|Connectivity||Bluetooth and GPS|
|Sensors||Accelerometer, Blood Oxygen Sensor, Heart Rate Sensor and Light Sensor|
|Interface||Bezel (Physical), Buttons and Touchscreen|
|Battery Life||5 days|
|Construction Material||Stainless Steel|
|Release date||Jan 2021|
- GTIN14: 00753759266394, 00753759266400, 00753759266417, 00753759266455, 00753759266462, 00753759266479 and 00753759266509
- MPN: 010-02384-A0, 010-02384-A1 and 010-02384-A3
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