Poor customer support, ripped off for parts
The watch band keeper broke after 14 months - $5 to replace - fair enough - $10 postage and no pick up option! Prefer genuine parts but no wonder people end up buying copies.
Purchased in May 2019.
Very Poor Garmin Vivoactive 3 and Poor Customer Support
I have owned a Garmin Vivoactive 3 for 2 years and 1 month and now have a mark on the Vivoactive 3 glass. No damage to the outside but a hugely annoying white mark that is in the centre of the watch face. This is caused by a fault that many other people are reporting on chat forums. The watch was bought on 1st February 2018 for 249.99. It has been well looked after. Garmin responded, 'we have determined that your Garmin device will need to be booked in for a replacement' but as my warranty is 1 month outside of the guarantee period I am being a...sked to pay 96 for a replacement. I asked for a 'good will' gesture but they refused. I am now left with a 'bad taste' in my mouth, it is evident that Garmin are selling a watch with a manufacturing fault and have poor customer service in relation to this issue. Very disappointed as I don't think this watch is worth 249.99 + 96 and will now make a point to inform as many people as possible so that they are aware of the issue before they consider purchasing this watch
I bought the vivoactive 3 watch in august 2019. Today it was 100% charged at midday, then battery was already dead at 5am when i woke up. Does not last long! Regrettable purchase.
This could be a great watch. Sadly, charging it TWICE A DAY made it merely an annoyance. I spent my time tweaking settings, to no avail. And with every firmware update the settings became worse.
There are some glitches like the watch hangs when connecting it to USB cable, solved by a reboot, but the battery life is the worst concern.
Started out great...
After 4 months of happy use, the GPS on my vivoactive became permanently temperamental. Takes up to 10 minutes to find GPS, incorrect distance data, just a faulty GPS unit.
It was great... But battery and support suck
Watch works well at first...but battery life doesn't last long before going down hill.. updates in the middle of the day delete your steps for no reason. Turn off updates and it'll turn them back on and mess with your battery life.. really not happy with product..I came from 5 fitbit devices now that's another brand I won't ever purchase again
Too many technical issues
I am really disappointed in this watch.
The Bluetooth connection Barely worked with my phone.
It doesn’t play music underwater.
The distance when I’m swimming in REALLY not accurate or doesn’t work at all.
I have it since only two months and the step tracker stopped working.
Everytime I contact customer service, their solution is to update.
I always update. Still having constant issue.
I really don’t recommend spending that much money in something that works half of the time.
Purchased in March 2019 for $400.00.
Had my Garmin Vivoactive 3 for Christmas, only wore for 9 days and noticed the screen had cracked!! Don't know how it happened either but don't remember knocking it. Garmin could not/would not replace the glass screen and said the damage was not covered by warranty, offered a complete replacement for $185, but after 9 days wear!! Not happy!!
- Vivoactive 3
- Verified purchase
Awful product if you need a heart rate monitor
I purchased a Garmin vivoactive 3 following a heart attack, as the cardio rehabilitation group told me that I need to monitor my heart rate while exercising to avoid over-exertion. Today, at the cardio rehab lab, I was proudly wearing my new Garmin vivoactiave 3 while on a treadmill. After some time, the Garmin said my heart rate was 93. The monitor at the lab said it was 144. So, when I got home i called Garmin and was told they know the heart rate feature is not accurate and that "engineering is working on it."
What a disappointment. Not sure if it should be called Garmin or Harmin, as that's what was happening to my heart.
Questions & Answers
Can battery be replaced and at what cost
does Philips 2000 Series True Wireless Bluetooth Earphones compatible with the garmin vivoactive 3 music
How can I recalibrate the GPS?
|Category||Smart Watches / Fitness Trackers||Smart Watches / Fitness Trackers|
|Connectivity||Bluetooth||Bluetooth and Wi-Fi|
|Construction Material||Stainless Steel||Plastic and Polypropylene|
|Colour / Finish||Black, White, Rose Gold||Black with Stainless Hardware|
|Sensors||Accelerometer, Altimeter, Barometer, Compass and Heart Rate Sensor||Accelerometer, Altimeter, Barometer, Compass and Heart Rate Sensor|
|Interface||Bezel (Physical), Buttons and Touchscreen||Buttons and Touchscreen|
|Battery Life||7 days||7 days|
|Weight||43 g||39 g|
|Manufacturer Warranty||1 year(s)||1 year(s)|
- GTIN12: 753759173166 and 753759173265
- Garmin Vivoactive 3 (Black with Stainless Hardware)
- Garmin Vivoactive 3 (White with Stainless Hardware)
- Garmin Vivoactive 3 Music (Black with Stainless Steel Hardware)
- Garmin Vivoactive 3 Smartwatch - White/Stainless Steel
- Garmin Vivoactive 3 Music Smart Watch - Black (English Only) (010-01985-20)
- Garmin Vivoactive 3 Smartwatch Rose Gold / White Band
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