- Verified customer
Terrible Customer Service & Faulty Screen Door
I purchased a stacker slider door as well as a stacker slider screen door for the sliding door. When my builder went to install the screen door, he found there was a fault with the manufacture and the screen door slid against the slider door producing a high pitched metal on metal grating sound. Also, the latch provided didn't suit the sliding screen door also. I sent a video of the fault as per Gem Minto Showrooms instructions. No one called me back and I have continuously been calling, emailing and chasing them for the last 3 weeks to either ...exchange, fix or refund. Admin does not answer their phone and the only time I was able to speak to someone, they said they'd call me back, but to date no-one has called me. I have now lodged a complaint with Fair Trading. Their after sales service is non existent and I wish I'd read the reviews prior to purchasing as they have many unhappy customers with similar issues. BEWARE: Prices may be good but if there is a problem, they don't want to know about it.
The worst decision a builder can make!
We purchased windows and sliding doors for 5 townhouse project due to their low pricing. Firstly delivery was delayed for more than 6 weeks although I had in writing 4 week delivery. Installing the windows felt flimsy, glazing was wavy on many windows, double hung windows mechanism all failed, winding mechanism rusted and jammed up after a few months, defects in cuts and squareness, all handles chrome all rusted and bubbly, keys provided rusted.
Bad customer service, rep we spoke to no longer there, then another rep dealing also vanished.
Over 12 months ago GEM windows delivered the wrong doors, they agreed, we’re very apologetic then delivered and picked up wrong door eventually, which was wrong AGAIN. Then we’re once again very apologetic picked up and delivered the wrong door AGAIN. We still can not use the doors. They even asked us to follow up ourselves with their suppliers - who runs a business like this? Re- think if considering. One star rating is too much.
I have been lied too they dont make their own windows the windows come from a third party, services is bad still waiting for a service call back it's been 6 months wasted of my money should of went some where else
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