I ordered 2 windows for a job we were doing from the Windsor store. They told me 3 weeks wait and after I paid it was all of a sudden 6-8 weeks wait with pick up only from Prestons and not Windsor as advised by the sales person named [name removed].
Her number is [contact details removed].
Do not deal with her unless you want to hear lies after lies.
Then when I called her to complain about her lies , she immediately offered me a full refund so that I would not put a complaint in with head office.
[name removed] then started to accused me o...Read more

I purchased a stacker slider door as well as a stacker slider screen door for the sliding door. When my builder went to install the screen door, he found there was a fault with the manufacture and the screen door slid against the slider door producing a high pitched metal on metal grating sound. Also, the latch provided didn't suit the sliding screen door also. I sent a video of the fault as per Gem Minto Showrooms instructions. No one called me back and I have continuously been calling, emailing and chasing them for the last 3 weeks to either ...Read more

We purchased windows and sliding doors for 5 townhouse project due to their low pricing. Firstly delivery was delayed for more than 6 weeks although I had in writing 4 week delivery. Installing the windows felt flimsy, glazing was wavy on many windows, double hung windows mechanism all failed, winding mechanism rusted and jammed up after a few months, defects in cuts and squareness, all handles chrome all rusted and bubbly, keys provided rusted.
Bad customer service, rep we spoke to no longer there, then another rep dealing also vanished.
Not...Read more

9 Months I've been dealing with their customer service to fix a faulty door. It has cost me hundreds of dollars and still isn't resolved. If you call the show room they will tell you they can't help and that it needs to come from their admin. The only way you can contact the admin is through email. They then take 2 weeks to get back to you via email and ask for photos. You then don't here anything for a further (minimum) 2 weeks.
Then after complaining to the showroom for 20 minutes - they get someone to call you - they don't help you. So if yo...Read more

I obtained two quotes for multiple window installations at my investment property.

I agreed to these quotes under time pressure by GEM that the "discounts" they willingly offered to me (to close the deal) were only available if I signed and paid a 50% deposit within 48 hours.

After finalising the measurements the next day at the property (which required me to interrupt the tenants and remove/damage existing window frames in the property to ensure the reveal measurements were correct). I signed and paid in store.

Delivery was scheduled for 6 weeks.

A while after paying, I was advised by GEM that they could not proceed to fulfill one of the contracts unless I coughed up an ADDITIONAL 50% of the total contract.
...Read more

Ordered 2 sliding doors from Gem at Mulgrave. Were told they would be 2 months, 4 months after ordering they finally arrived & I think only because many calls were made asking about their delivery time. When they arrived they were very flimsy & of poor quality. We had to take the screens back as the joins in the corners didn't even line up or touch. That took about another month to get sorted. One set of the glass sliding doors is missing the safety marks on the glass so no one walks into them which are an Australian Standard. I visited the Mul...Read more

I ordered windows and doors for my new house beginning of last year (Jan 2018), I received them in two orders as I requested but first I receive the second one then the first and it was in Apr 2018 what was two months later (First should come end of Feb 2018). I reported that some parts were missing from two doors, one window was dislocated from the frame and some rubbers were not in place and they said they will fix it but the girl what was working on the service said is better to report everything at once and they will come only once no many ...Read more

Recently ordered a window for a renovation I am doing, I spoke to the Minto store and ordered for it to be ready in 4 days. I was advised it was ready for pickup. The price was comparable with others I had received quotes from, but they were able to get it ready for me faster.

When I arrived they "forgot" the flyscreens that were clearly on the invoice, but if only that was the issue. On inspection the window is disgusting, there are several chips and crazes on the paint, it looks like they spray them with $5 cans of spray paint from Repco a...Read more

I hope that those reading this do not use this company
I ordered 8 windows and 1 door on the 8 of August 2017 Was asked to pu 50% of cost straight away and the remaining 50% 2 weeks later and was told my windows would be available for delivery in approximately 6-7 weeks from initial payment
Windo s did not get delivered until the 21st of November 2017 and when they where delivered there were so many problems with them
The locks where all fitted incorrectly
The windows rattled and Di not fit in frames properly the door which was a slidin...Read more