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Gem Windows and Doors

Gem Windows and Doors

3.7 from 132 reviews · View Statistics

Reviews

  • Product Quality
    1.1 (15)
  • Return Claim MadeYes (4) · No (8)
  • Customer Service
    1.1 (11)
  • Job Satisfaction
    1.0 (11)
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Buyer beware

published

We paid them in full for some windows and doors, the flyscreens were made to fit the fixed panel not the opening section. They re made them 4 weeks later and they were the wrong size again. Its been months and I'm still waiting on the screens. I've been told they are trying to find someone that can fit the screens.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
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Elton Gort

Elton GortHunter Region, NSW

Absolute joke of a company

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWindsor Nsw
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Terrible customer service and poor quality product

published

Bought two windows from Gem, first issue we had was the sliding window was built out of square.
Second issue was the flyscreens built too small. Been 2 months and still not fixed.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Store LocationCastle hill
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Annonymous

AnnonymousSydney, NSW

  • Verified customer

Terrible Customer Service & Faulty Screen Door

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGem Minto Showroom
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Goods paid for and not supplied

published

As part of an order for 2 large windows, I also ordered and paid for a can of touch up paint to repair marks left on window frames. The paint was not provided with the delivery, and after repeated phone calls and promises to have it delivered or dropped off, 3 weeks later I'm still waiting. Gem refuses to refund the money or provide the goods as promised. Looks like I'll need the contact Fair Trading. Word of advise - don't purchase anything from Gem. Take your business elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCastle Hill
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Dennis

DennisWollongong

  • 5 reviews
  • 1 like

The worst decision a builder can make!

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMascot
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Stuart E.

Stuart E.Sydney, NSW

Horrible Customer Service and Faulty Doors

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
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  • Verified customer

Avoid - do not buy anything from this company

published
Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Lena G.

Lena G.Sydney, NSW

do not buy from this company

published

Do not buy this windows!! first you will be waiting forever, quality is terrible, windows come as flat pack, sales people are lying into your face, you cannot talk to management
be ready for extortion for more money, otherwise no delivery and no refund.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
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Door & Window Shops

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Pay extra for better quality

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMulgrave
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Cannot give no stars

published

Ordered and paid in full $23,500. Delivery was a month late and short 11 windows, 3 highlights and 1 door. Denied they are missing despite driver knowing they were missing. All windows were damaged too.

Product Quality
Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMcGrath’s Hill
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Kasalo

KasaloSydney, NSW

BUYER BEWARE

published

Over 12 months ago GEM windows delivered the wrong doors, they agreed, we’re very apologetic then delivered and picked up wrong door eventually, which was wrong AGAIN. Then we’re once again very apologetic picked up and delivered the wrong door AGAIN. We still can not use the doors. They even asked us to follow up ourselves with their suppliers - who runs a business like this? Re- think if considering. One star rating is too much.

Product Quality
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeYes
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Angry Customer

Angry Customer

  • 2 reviews
  • 1 like

Crap Windows

published

I have been lied too they dont make their own windows the windows come from a third party, services is bad still waiting for a service call back it's been 6 months wasted of my money should of went some where else

Product Quality
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeYes
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Anthony

AnthonySydney

  • 2 reviews
  • 4 likes

Terrible customer service

published

Ordered a number of windows and sliding doors for my renovation.
A receiver was missing from one of the sliding doors.
Told these guys I will install the receiver if you simply send me the receiver. I thought this was more than reasonable given their mistake.
It's been over two months. Called and emailed more than 10 times. Still haven't received the receiver. (Can't lock the doors)
Will be happy to delete this review if you send me the missing receiver.
It appears to me this company is punctual and prompt only when they ask for the advance payment.

Product Quality
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Brandon

BrandonSydney, NSW

  • 2 reviews
  • 1 like

TERRIBLE

published

My order is poorly assembled, missing parts and I have waited more than 6 months for a service call. It would seem they have no intention of honouring any warranty or completing my delivery.

Product Quality
Incentivised ReviewNo
Door & Window Shops

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Joco

JocoSydney

Very poor products and worst customer service

published
Matt W

Matt WSydney

  • Verified customer

Service was ok, product is atrocious

published

Never again. Discussing and ripped off

published

Gem windows happy enough to take your money but hold no accountability to incorrect and damaged goods as well as withholding pricing for goods. This matter if continues without resolution I will be taking this company to NCAT to deal with!!!

  • Verified customer

AVOID THIS COMPANY AT ALL COST or you will pay the price in more than one way.

published

3 visits and 5 months plus has gone buy without a correction to several issues in need of correction with our doors. GEM blame the manufacturer but I think GEM are just as bad as the manufacturer. The threat of going to Dept of Fair Trading doesn't ever phase GEM Windows and Doors and after further online review checks, I known why, they must be one of the worst company's in Sydney / Australia for product quality and customer service.

Avoid, Avoid, Avoid them at all cost.

Mr Unhappy

Samp

SampSydney

  • 2 reviews
  • 2 likes
  • Verified customer

AVOID THIS COMPANY

published

Review collected in partnership with Gem Windows and Doors

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Questions & Answers

John

Johnasked

Do you deliver to bathurst?

1 answer
Elton Gort
Elton Gort

They can’t even work out where u can pick the windows up from let alone tell you if they deliver to Bathurst or not .
Bunch of circus clowns run this company
I’d advise you spend your money somewhere decent with a better sales team and attitude

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