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Gem Windows and Doors

Gem Windows and Doors

3.8 from 161 reviews · View Statistics
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Reviews

  • Product Quality
    1.3 (18)
  • Return Claim MadeYes (4) · No (10)
  • Customer Service
    1.1 (14)
  • Job Satisfaction
    1.0 (12)
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joe
joeHunter Region, NSW
  • 2 reviews
  • 1 like

total gong show don't buy gem windows

published
Product Quality
3/5
Customer Service
1/5
Vanessa
VanessaSydney, NSW

Don’t even consider

published
Product Quality
2/5
Customer Service
1/5

Delivery department dismal

published

Purchased windows sales service was great however after that it was all downhill the delivery was re scheduled 3 times. After the first failed delivery and excuse (truck broke down aka easy lie). The second attempt I was advised would be definitely delivered so took another day off work only to be let down again. 3rd attempt also unsuccessful so organised a private truck to pick up. They then called me that afternoon after private delivery and tried to organise another delivery date. If you have 6 months to wait for delivery this might be the shop for you.

Product Quality
2/5
Customer Service
2/5

Buyer beware

published

We paid them in full for some windows and doors, the flyscreens were made to fit the fixed panel not the opening section. They re made them 4 weeks later and they were the wrong size again. Its been months and I'm still waiting on the screens. I've been told they are trying to find someone that can fit the screens.

Product Quality
2/5
Customer Service
1/5
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Elton Gort
Elton GortHunter Region, NSW

Absolute joke of a company

published
Product Quality
1/5
Customer Service
1/5

Terrible customer service and poor quality product

published

Bought two windows from Gem, first issue we had was the sliding window was built out of square.
Second issue was the flyscreens built too small. Been 2 months and still not fixed.

Product Quality
1/5
Customer Service
1/5
Annonymous
AnnonymousSydney, NSW
  • Verified

Terrible Customer Service & Faulty Screen Door

published
Product Quality
1/5
Customer Service
1/5

Goods paid for and not supplied

published

As part of an order for 2 large windows, I also ordered and paid for a can of touch up paint to repair marks left on window frames. The paint was not provided with the delivery, and after repeated phone calls and promises to have it delivered or dropped off, 3 weeks later I'm still waiting. Gem refuses to refund the money or provide the goods as promised. Looks like I'll need the contact Fair Trading. Word of advise - don't purchase anything from Gem. Take your business elsewhere.

Product Quality
1/5
Customer Service
1/5
Dennis
DennisWollongong
  • 6 reviews
  • 1 like

The worst decision a builder can make!

published
Product Quality
1/5
Customer Service
1/5
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Stuart E.
Stuart E.Sydney, NSW

Horrible Customer Service and Faulty Doors

published
Product Quality
1/5
Customer Service
1/5
  • Verified

Avoid - do not buy anything from this company

published
Product Quality
1/5
Customer Service
1/5
Lena G.
Lena G.Sydney, NSW

do not buy from this company

published

Do not buy this windows!! first you will be waiting forever, quality is terrible, windows come as flat pack, sales people are lying into your face, you cannot talk to management
be ready for extortion for more money, otherwise no delivery and no refund.

Product Quality
1/5
Customer Service
2/5
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Pay extra for better quality

published
Product Quality
1/5
Customer Service
1/5

Cannot give no stars

published

Ordered and paid in full $23,500. Delivery was a month late and short 11 windows, 3 highlights and 1 door. Denied they are missing despite driver knowing they were missing. All windows were damaged too.

Product Quality
1/5
Customer Service
1/5
Kasalo
KasaloSydney, NSW

BUYER BEWARE

published

Over 12 months ago GEM windows delivered the wrong doors, they agreed, we’re very apologetic then delivered and picked up wrong door eventually, which was wrong AGAIN. Then we’re once again very apologetic picked up and delivered the wrong door AGAIN. We still can not use the doors. They even asked us to follow up ourselves with their suppliers - who runs a business like this? Re- think if considering. One star rating is too much.

Product Quality
1/5
Job Satisfaction
1/5
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Questions & Answers

John
Johnasked

Do you deliver to bathurst?

1 answer
Elton Gort
Elton Gort

They can’t even work out where u can pick the windows up from let alone tell you if they deliver to Bathurst or not .
Bunch of circus clowns run this company
I’d advise you spend your money somewhere decent with a better sales team and attitude

Get an answer from our members

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